Why Is My Samsung SHAPE Speaker Not Connecting To My Existing Wireless Network?

Last Update Date : Jun 22. 2018

SHAPE Speaker Not Connecting To Existing Wireless Network

If your Samsung SHAPE speaker is not connecting to a wireless network check the following:

1. Power cable is connected firmly to the back of the speaker, and to an outlet.

2. The router the speaker is connected to is powered on and the internet LED is on indicating the router is online. If the router is not online check the Ethernet cable from your modem to the router, or contact your internet service provider for troubleshooting assistance.

    • Routers vary by manufacturer but each will have an LED indicator to show the router is online. You can also check if there is a wireless signal by connecting a wireless device such as a laptop, phone, tablet etc., to your router.


If you have checked the above and your SHAPE speaker still doesn't connect try resetting the speaker and reconnecting it to your network.

To reset your Samsung SHAPE speaker follow the steps below:

     1. With the speaker powered on press and hold the internet radio button and the mute button at the same time for more than 5 seconds.


     2. The touch buttons on the speaker will blink twice and then go dim.


     3. Press and hold the internet radio button for more than 5 seconds to reboot the speaker.


     4. Using the Samsung Multiroom app reconnect the speaker to an exisiting Wireless network.

If you have verified the router is connected and its ports are working, and you have also reset the speaker and tried to reconnect it to an existing wireless network, but the speaker does not connect, the speaker requires service. Click here to start a new Service Request.

Thank you for your feedback!

Not finding what you're looking for? We're here to help.


Live Chat

We’re available 24 hours a day, 7 days a week through Live Chat


Please send us an email for general questions or technical support.

Track Your Service

Find out how to track your service online.

SmartThings Support

Please send us an email regarding SmartThings inquires. Assistance with Hubs, Kits, Sensors and Outlets.


Watch and learn how to get the most out of your Samsung products!

Samsung Members Community

Join the Samsung Members community! Peer to peer support for mobile phones.

Online Service Request

Find out how to submit an Online Service Request.



Mon - Sun : 8:30 AM -12 AM (EST)
7 days a week, 365 days a year

Online Shop1-855-254-4747

8:30am – 12:00am midnight (EST)
7 days a week, 365 days a year.

1-800-726-7864SmartThings Support

Mon-Sat: 11:00 am – 8:00 pm (EST)

* For any printer related enquiries please visit the HP website .

Face-to-face support

Samsung Support Centers

Find out more about how you can get face-to-face help.

Smart Service

Find out more about Smart Service.

Contact Us