Jet Bot AI+ VR50T95735W/WA 5W kraftig rengjøring

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Førsteklasses funksjoner

JetBot AI+ uses AI Object Recognition to sense a sofa, cable, table, dog bowl, socks and TV on the floor in front of it to clean closely and effectively around them.

Jet Al objektgjenkjenning

JetBot AI+ docks with its Clean Station, which uses suction to automatically remove dust easily and more hygienically.

Clean Station

JetBot AI+’s Advanced 5-layered filtration system is composed of a Metal Mesh Grille Filter, Jet Cyclone, Washable Sponge Filter, Washable Micro Filter and Fine Dust Filter to release clean air.

Avansert 5-lags filtreringssystem

The black background turns into white as JetBot AI+ moves from left to right.

Kraftfull rengjøring

Funksjoner

Nyt en smartere måte å leve på


Høydepunkter

Jet Al objektgjenkjenning

Jet Al objektgjenkjenning

Rengjør trygt og effektivt.

Rengjøringsstasjon

Rengjøringsstasjon

Gled deg over en enklere og mer hygienisk måte å tømme støvbeholderen hver 1 – 3 måned.

Kraftfull rengjøring

Kraftfull rengjøring

Rengjør med et jevnt kraftfullt sug takket være Digital Inverter Motor og Jet Cyclones multisyklondesign.

Rengjør intelligent ved å gjenkjenne artikler

Jet Al objektgjenkjenning

Rengjør trygt og effektivt. Jet Al objektgjenkjenningsteknologi identifiserer og klassifiserer forskjellige typer objekter og møbler*, ved å kartlegge plasseringen av dem. Jet Bot vil så rengjøre tett inntil generelle artikler, holde en trygg avstand fra skjøre objekter eller unngå alt som er farlig**.

*Eksempler på artikler: klimaanlegg (stående), kjøleskap, TV, vaskemaskin/tørketrommel, luftrenser, AirDresser, sofa, seng, bokhylle, bord, Bespoke (kjøleskap, oppvaskmaskin) ekskrement, strømkabler, håndkle/sokk, kopper, glass, flasker, boller, vaser. **Objektgjenkjenning kan påvirkes av formen eller miljøforholdene til et objekt.

Navigerer nøyaktig og renser effektivt

LiDAR-sensor

Rengjør hjemmet mer effektivt og grundig, ettersom det beregner plasseringen nøyaktig og optimaliserer runden sin. En LiDAR-sensor sporer Jet Bots beliggenhet nøyaktig ved å skanne et rom* for å samle inn avstandsinformasjon. Den beveger seg effektivt og dekker mer av hjemmet**.

Navigerer nøyaktig og renser effektivt Navigerer nøyaktig og renser effektivt
Navigerer nøyaktig og renser effektivt Navigerer nøyaktig og renser effektivt

* Skanner 360° over et område på 6 meter ved 10 omdreininger per sekund.** Basert på intern testing i et område med møbler ordnet på samme måte som et reelt hjemmemiljø sammenlignet med en vanlig Samsung VR7000M.

Unngå å bli sittende fast i små hindringer

3D-sensor

Sørg for at hjemmet ditt blir rent uten å måtte sjekke hvert rom for hindringer. Jet Bots 3D-sensor skanner nøyaktig et bredt område* ved bruk av 3D-dybdekamera. Den oppfatter romstrukturen og eventuelle hindringer, inkludert smale eller små objekter, som kabler, selv om de kun er 1 cm høye **.

* Opptil 1 m, horisontalt synsfelt: 60°, vertikalt synsfelt: 40°. ** Så lite som ca. 1 cm bredt, 1 cm høyt og 1 cm dypt.

Rett og slett en mer hygienisk støvfjerning

Clean Station

Gled deg over en enklere og mer hygienisk måte å tømme støvbeholderen hver 1 – 3 måned*. Etter rengjøring vil robotstøvsugeren automatisk gå tilbake til rengjøringsstasjonen, som fjerner støv** ved å bruke «Air Pulse»-teknologi. Og et flerlagsfiltreringssystem fanger opp 99,999 % av fine støvpartikler*** og allergener.

Rett og slett en mer hygienisk støvfjerning Rett og slett en mer hygienisk støvfjerning
Rett og slett en mer hygienisk støvfjerning Rett og slett en mer hygienisk støvfjerning

* Kan variere avhengig av omfanget av støv i hjemmet. ** Resultatene kan variere avhengig av individuell bruk. Støv og hår som sitter fast inne i grillen fjernes kanskje ikke med en enkelt syklus.*** Basert på interne tester, i Max-modus, iht. standarden IEC62885-2 kl. 5.11. Resultatene kan variere avhengig av de faktiske forholdene i hjemmet.

Ekstra filtrering for å frigjøre ren luft

Avansert 5-lags filtreringssystem

Frigi ren luft med et avansert 5-lags filtreringssystem Når luft kommer inn, fanger et metallfilter opp større støvpartikler. Så fanger Jet Cyclone, svampefilter og mikrofilter opp støv, etterfulgt av et fint støvfilter. Det fanger opp 99,99 %* av mikrostøv, inkludert 0,5 ~ 4,2 µm partikler og allergener.

Ekstra filtrering for å frigjøre ren luft Ekstra filtrering for å frigjøre ren luft
Ekstra filtrering for å frigjøre ren luft Ekstra filtrering for å frigjøre ren luft

* Basert på interne tester, i Max-modus, iht. standarden IEC62885-2 kl. 5.11. Resultatene kan variere avhengig av de faktiske forholdene i hjemmet.

Enkel å tømme og støvbeholderen kan vaskes

Støvbeholderen kan vaskes

Hold støvbeholderen i ren og hygienisk stand, og tøm enkelt støvsugeren. Hele støvbeholderen på 0,2 liter, innbefattet multisyklonsystemet, kan vaskes, slik at den holdes ren.

Komfortabel, kraftfull rengjøring

Kraftfull rengjøring

Rengjør hjemmet ditt mye mer effektivt med et jevnt kraftfullt sug takket være Digital Inverter Motor og Jet Cyclones multisyklondesign. En ultraeffektiv børste rengjør også alle typer gulv, inkludert teppe og tregulv, med færre floker.

Rengjør med langvarig sugeevne

Jet Cyclone

Nyt renere luft og jevn sugeevne med Jet Bots ultraeffektive multisyklondesign. Jet Cyclone fanger opp større støvpartikler i et metallfilter i det første kammeret. Et andre kammer har 8 separate sykloner som fanger opp fine støvpartikler, som bidrar til å redusere tapet av sugeevne.

Automatisk sugeevnekontroll

Intelligent Power Control

Rengjør tregulv og tepper grundig. Jet Bots Intelligent Power Control* identifiserer overflatetype og omfanget av støvpartikler. Deretter justerer den sugeeffekten automatisk for å rengjøre grundig. Den øker sugeevnen til å rense dypere inn i tepper med kraftkontrollteknologi.

* Intelligent Power Control er kun tilgjengelig i Smart-modus.

Effektiv rengjøring på alle typer gulv

Ultraeffektiv børste

Rengjør tepper og tregulv mer effektivt og med færre floker. Robotstøvsugerens ultraeffektive børste har fine fibre laget av myke vevde tekstiler, inkludert antistatisk sølv. Ultraeffektive avtrekkere sliper også hår for å unngå å få dem floket rundt børsten.

Velg hvilke rom du vil rengjøre

Select & Go

Maksimer effektiviteten og spar tid ved å velge spesifikke områder du vil rengjøre ved bruk av Select & Go. Jet Bot gjenkjenner rom og kan rengjøre dem selektivt, rom for rom, og sørger for at hjemmet ditt blir rengjort raskt og effektivt.

Angi begrensede områder for å forhindre tilgang

Rødsone

Unngå verdifulle møbler, visse rom eller andre områder du velger. Ved hjelp av en SmartThings App* kan du opprette «rødsoner» eller virtuelle vegger ved å velge steder på et kart over hjemmet ditt. De forhindrer robotstøvsugeren i å gå inn i områdene uten å måtte sette opp fysiske barrierer.

* Tilgjengelig på Android- og iOS-enheter. En Wi-Fi-tilkobling og en Samsung-konto kreves.

* Tilgjengelig på Android- og iOS-enheter. En Wi-Fi-tilkobling og en Samsung-konto kreves.

Enkel fjernkontroll ved bruk av en smarttelefon

Oppgradert Wi-Fi-kontroll

Kontroller og overvåk Jet Bot når som helst og hvor som helst med Wi-Fi-kontroll. Ved bruk av SmartThings App* kan du eksternt planlegge når den skal rense utvalgte rom eller angi rødsoner. Du kan også overvåke hvor det rengjøres i sanntid med Jet Live.

* Tilgjengelig på Android- og iOS-enheter. En Wi-Fi-tilkobling og en Samsung-konto kreves.

Fjernovervåk hjemmet eller kjæledyret ditt

Jet Live

Sjekk kjæledyrene dine og hjemmet ditt uansett hvor du befinner deg. Jet Bots frontkamera kan direktesende videobilder i sanntid ved hjelp av SmartThings App*. Og i patruljemodus kan du overvåke statusen av hjemmet ditt. Den støtter E2EE**, så video er sikkert kryptert og kan kun sees av en autorisert bruker.

* Tilgjengelig på Android- og iOS-enheter. En Wi-Fi-tilkobling og en Samsung-konto kreves.** Ende-til-ende-kryptering.

Sporing av rengjøringsfremdrift i sanntid

Live Cleaning Report

Sjekk Jet Bots fremgang og status i sanntid ved hjelp av en SmartThings App*. Med Live Cleaning Report kan du raskt se bevegelsen på et kart over hjemmet ditt uansett hvor du befinner deg. Du kan se hvor den har rengjort, sette den på pause eller stoppe den. Du kan også se rengjøringshistorie.

* Tilgjengelig på Android- og iOS-enheter. En Wi-Fi-tilkobling og en Samsung-konto kreves.

* Tilgjengelig på Android- og iOS-enheter. En Wi-Fi-tilkobling og en Samsung-konto kreves.

Hva det er i boksen


Spesifikasjoner

  • Støvkapasitet

    0.2 L

  • Maks. forbrukseffekt

    170 W

  • Vekt sett

    4.4 kg

  • Mål sett (BxHxD)

    305x136.5x320 mm

  • Nettovekt

    9.5 kg

  • Nettomål (BxHxD)

    305x544x450 mm

  • Main Color

    Misty White

  • Farge på hoveddel

    Misty White

  • Digital Inverter Motor

    Yes

  • CPU Type

    Quad-Core R18

  • AI Processor

    Intel® Movidius™ Myriad™ X

  • 3D Sensor

    Yes

  • LiDAR Sensor

    Yes

  • Anti-Cliff

    Yes

  • Maks. forbrukseffekt

    170 W

  • Max Running Time

    90 min

  • Sugekraft

    30 W

  • Støy

    74 dBA

  • Display Type

    LED

  • Batteritype

    Li-ion

  • Voltage

    21.6 V

  • Ladetid

    210 min

  • Charging Station

    Clean Station

  • Pre-Motor

    Yes

  • Fine Dust Filter

    Yes

  • Main Brush 1

    High-efficiency Brush

  • Paneltype

    Multi Cyclone

  • Støvkapasitet

    0.2 L

  • Magnetic Tape

    1 stk

  • Extra Filter

    Pre-Motor Filter 1EA

  • Consumption Power

    1300 W

  • Dust Bag

    2 stk

  • Voltage, Hz

    220-240V~, 50-60Hz

  • Dust Bag Capacity

    2.5 L

  • Dimensjon (WxHxD)

    272x544x416 mm

  • Vekt

    5.1 kg

  • Filtration Rate

    99.999 %

  • SmartThings App Support

    Yes

  • Bixby, Alexa, Google Assistant Support

    Yes

  • Object Recognition

    Yes

  • Home Monitoring

    Yes

  • Patrol Mode

    Yes

  • Live Cleaning Report

    Yes

  • Select & Go

    Yes

  • No go Zone

    Yes

  • Voice Guide

    Yes

  • Scheduling

    Yes

  • Wi-fi Control

    Yes

  • Intelligent Power Control

    Yes

  • Washable Dust Bin

    Yes

  • Auto-Docking

    Yes

  • Mål sett (BxHxD)

    305x136.5x320 mm

  • Nettomål (BxHxD)

    305x544x450 mm

  • Bruttomål (BxHxD)

    417x451x578 mm

  • Vekt sett

    4.4 kg

  • Nettovekt

    9.5 kg

  • Bruttovekt

    13.6 kg

Anmeldelser

Jet Bot AI+ VR50T95735W/WA 5W kraftig rengjøring

4.2

Anbefalt av 84% av kundene.

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4.0 19%
3.0 7%
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242 Anmeldelser

Paul
1 (9,999)

2026-04-18

Newark New Jersey

1 (9,999)
I would like for you to spell and grammar check this paragraph. Sure—go ahead and paste the paragraph, and I’ll check the spelling and grammar for you. 1 day i decide to run the vacuum on my carpet and it just start going in circles and and Saying that the lidar sensor is not working. Bare in mind this vacuum has been gentle used. No pets, no kids no hair etc. the very first dust bag isn't even half way full just to show that I barely use the thing. I've reached out to samsung and paid to have the lidar issue resolved because they said it had just came out of warranty just for them to send the vacuum back saying they don't have the part. So now I'm stuck with a an expensive piece of junk for a vacuum. Totally disappointed with samsung. My entire house have their products but after this I'm transitioning to a different brand. Here’s a clean, corrected version of your paragraph with improved grammar and flow while keeping your original tone: One day, I decided to run the vacuum on my carpet, and it just started going in circles and saying that the LiDAR sensor was not working. Bear in mind, this vacuum has been gently used—no pets, no kids, no hair, etc. The very first dust bag isn’t even halfway full, which shows that I barely use the thing. I reached out to Samsung and paid to have the LiDAR issue resolved because they said it had just come out of warranty, only for them to send the vacuum back saying they don’t have the part. So now I’m stuck with an expensive piece of junk for a vacuum. I’m totally disappointed with Samsung. My entire house has their products, but after this, I’m transitioning to a different brand. If you want, I can also make it sound more formal (for a complaint or review) or more blunt/impactful. Ads do not influence the answers you get from ChatGPT. Your chats stay private. Learn about ads and personalization Yes, make it more formal. Here’s a more formal, polished version suitable for a complaint or review: One day, I attempted to run the vacuum on my carpet, but it began moving in circles and displayed an error indicating that the LiDAR sensor was not functioning. It is important to note that this vacuum has been used very lightly, with no exposure to pets, children, or excessive debris such as hair. In fact, the original dust bag is not even halfway full, which reflects minimal usage. I contacted Samsung and paid for service to resolve the LiDAR issue, as I was informed that the unit had just fallen outside of its warranty period. However, the vacuum was returned to me unrepaired, with the explanation that the necessary replacement part was unavailable. As a result, I am left with an expensive appliance that is unusable. This experience has been extremely disappointing. While my household has relied heavily on Samsung products, this situation has led me to reconsider and transition to a different brand moving forward.
Opprinnelig publisert på Samsung US
Svar fra Samsung:
2026-04-27

Samsung

Hi Paul, relying on tech throughout your home comes with certain expectations, so it’s understandable to feel disappointed when something doesn’t hold up as expected. Keeping the vacuum lightly used, as shown by the original dust bag, reflects the care you’ve put into using it the right way and maintaining it over time. We’d like to review this further, verify your details, and advise on the next steps. Please reference 1152421698 when reaching out through the options below to help streamline assistance. Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Samsung values your continued support. Khristine Samsung Care

Chuchita
5 (9,999)

2026-01-09

5 (9,999)
Muchas gracias, estoy muy contenta con ella.........
Jeg anbefaler dette produktet
Opprinnelig publisert på Samsung Spain
GregCPS
1 (9,999)

2025-11-25

1 (9,999)
The robot only lasted about 1.5 years before the battery died. Replacement batteries are not available. I purchased 3 of these and all three eventually became e-waste. Do not purchase any Samsung products I sure won't.
Opprinnelig publisert på Samsung US
Svar fra Samsung:
2025-11-26

SEA Care

Hi GregCPS, Thank you for bringing this to our attention. Let us help. To check the availability and compatibility of the vacuum's battery, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday. Should you have other query, feel free to connect with us through the following platform. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please provide us with this reference number (1151423144) when you message us so our team can retrieve your information. Thank you. -Kimberly

JayZack
1 (9,999)

2025-10-13

Raleigh, nc

1 (9,999)
[This review was collected as part of a promotion.] I was really excited to integrate another Samsung device in my house since I already have the fridge, dishwasher, washer, dryer, TV, phones, etc. But this device has given us nothing but headache. Whether you use no go zones or not, it often gets confused and focuses one area so much that it kills the battery. One day we were not home it did this and drained the battery so much that it will no longer charge. We should have to babysit a smart vacuum. The replacemnt battery cost more than the unit is worth and I guess we will have to finally add some other brand appliance to out smart home.
Opprinnelig publisert på Samsung US
Svar fra Samsung:
2025-10-13

SEA Care

JayZack, sharing your experience using the Jetbot matters. Allow us to help. Here is a guide to help you if your JetBot is not charging. Jet Bot will not charge https://www.samsung.com/us/support/troubleshoot/TSG10002358/ Please refer to your user manual for more details if the JetBot is not cleaning the assigned area. Turn to page 45, "The map which the Jet Bot has created is different from the saved map and the map is also drawn askew." User Manual https://downloadcenter.samsung.com/content/UM/202312/20231214123813978/O-DJ68-00846B-04_IB_VR9500_AA_EN_231211.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1151013064) to help our team pull up your information. Have a great day. ^Camille

philippebo
5 (9,999)

2025-09-25

5 (9,999)
Bonjour tout est parfait pour moi. Mais serait il possible d'inclure une voix type robot moins humaine
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Opprinnelig publisert på Samsung France
Svar fra Samsung:
2025-09-26

Service clients Samsung

Bonjour philippebo, Merci beaucoup! Nous sommes ravis que vous appréciiez notre Aspirateur Robot Jet Bot AI+! Nous prenons chaque commentaire au sérieux dans notre engagement constant envers l'amélioration. Si vous avez d'autres suggestions spécifiques pour améliorer votre expérience, nous vous encourageons à les partager sur notre communauté: https://www.samsung.com/fr/apps/samsung-members/ Vos commentaires sont précieux et nous espérons pouvoir vous proposer des innovations plus en phase avec vos besoins à l'avenir. Découvrez les nouveautés de l'année sur notre site Samsung: https://www.samsung.com/fr/ Cordialement Alex, Service clients Samsung

Zavira
4 (9,999)

2025-07-06

Hildesheim

4 (9,999)
Toller Saugroboter, der genau das macht was er soll. Leider nach zwei Jahren der Akku kaputt. Im Internet findet man viele Einträge dazu. Schade, dass Samsung hier nicht aktiv wurde, wenn das Problem bekannt ist. Kulanz = 0
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Opprinnelig publisert på Samsung Germany
Svar fra Samsung:
2025-07-09

Samsung Service Team

Hallo, hier findest du alle Möglichkeiten, um eine Reparatur zu beantragen: https://spr.ly/_Samsung_Reparatur

Butzefina_MS
5 (9,999)

2025-05-22

5 (9,999)
Ich bin schon vor Längerem auf den Samsung Jet Bot umgestiegen, nachdem ich ihn kostenlos von Samsung zum Testen zur Verfügung gestellt bekommen habe und bin mit diesem Modell um Längen zufriedener als mit meinem alten Saugroboter – und das nicht nur in Punkto Saugleistung. Die Einrichtung lief wirklich ganz einfach und in nur wenigen Minuten ab. Nach nur einem Durchlauf hat der kleine Helfer schon den Grundriss der zu reinigenden Räume drauf und ist dann direkt einsatzbereit. Gesteuert wird er über die Smart Things App. In dieser kann man einzelne oder alle Räume zum Reinigen auswählen, Zeitpläne erstellen sich die Reinigungsberichte ansehen und natürlich sämtliche Einstellungen vornehmen. So kann man z.B. die Sauggraft, den Modus (z.B. erst die Fläche und dann die Wandbereiche) oder die Eintrittshöhe unter Möbeln einstellen. Man kann auch bei intensivem Reinigungsbedarf auswählen, dass das Saugen so oft wiederholt werden soll, bis der Akku leer ist. Man kann in der Karte auch bequem Sperrzonen einrichten, wenn man bestimmte Stellen nicht reinigen möchte. Außerdem kann man in der Karte auch von unterwegs live mitverfolgen, wo der Saugroboter gerade herumfährt. Einzig das Auswählen von z.B. nur einem Raum finde ich in der App etwas umständlich, da immer automatisch alle Räume ausgewählt sind – und wenn man mehrere Räume/Zonen hat, dann muss man jeden einzelnen abwählen, den man nicht saugen möchte. Da wäre es hilfreich, wenn es einen Button mit „keinen auswählen“ gibt, so dass man anschließend nur den einen gewünschten auswählen kann. Dank seinem LIDAR Sensore und der verbauten Kamera (die übrigens auch eine Heimüberwachung ermöglicht) muss man auch nicht vor jedem Sauggang penibel alle möglicherweise störenden Gegenstände aus dem Weg räumen. Die erkennt der Jett Bot nämlich ganz einfach selbst und umfährt sie dann entsprechend. Hindernisse zeigt er anschließend auch im Reinigungsbericht mit an. Der Jet Bot ist gemeinsam mit einer Clean Station eingezogen, die nach jedem Saugdurchgang automatisch den Saugroboter entleert – mega praktisch! Ebenfalls toll ist, dass man den Staubbehälter ganz einfach unter Wasser reinigen kann.
Opprinnelig publisert på Samsung Germany
Svar fra Samsung:
2025-05-26

Samsung Service Team

Hallo, wir bedanken uns, dass du dich für unser Produkt entschieden hast und uns dein tolles Feedback schickst. Es freut uns immer wieder zu lesen, wenn unsere Kunden so zufrieden sind.

Juma
2 (9,999)

2025-03-10

Houston, Texas

2 (9,999)
[This review was collected as part of a promotion.] In all honesty the previous model I owned (Powerbot) Was 1000 times better. This one gets stuck everywhere it does not clean very well .
Opprinnelig publisert på Samsung US
Svar fra Samsung:
2025-03-13

SEA Care

Juma, we all know the vacuum plays a major role in providing convenience in every household. Let's get the help you need. Please see the link to your user manual for what you must do if the Jet Bot Al gets stuck and does not clean well. Turn to page 44, "The Jet Bot has stopped during cleaning and page 45, "Jet Bot does not clean some places." Manual https://downloadcenter.samsung.com/content/UM/202312/20231214123813978/O-DJ68-00846B-04_IB_VR9500_AA_EN_231211.pdf I have also shared this link for more details. Jet Bot robot vacuum mapping and pattern cleaning FAQs https://www.samsung.com/us/support/answer/ANS10002355/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1148587754) to help our team pull up your information. Have a great day. ^Camille

Am0004
1 (9,999)

2025-03-10

1 (9,999)
[This review was collected as part of a promotion.] I bought this about a year ago and it was the worst large amount of money I have ever spent. The vacuum always gets lost, can never find it's way "home" and runs into almost all of my future leaving marks on the surface. If I would have known this product was not as "smart" as it's claimed to be I would have never purchased it. It worked fine for the first few months but later down the road it just became worse and worse. I have tried resetting, recalibrating, and remapping my home with the vacuum but it has never went back to how it should work. Maybe I just received a faulty unit but this was a complete waste of money. Plus my cat will not ride the machine, instead he is scared to death of it.
Opprinnelig publisert på Samsung US
Svar fra Samsung:
2025-03-10

SEA Care

Hi there, We appreciate you sharing your experience with the appliance. Please see page 44 for some troubleshooting steps to help the unit return to the docking station (The Jet Bot cannot find the Clean Station). Manual https://downloadcenter.samsung.com/content/UM/202312/20231214123813978/O-DJ68-00846B-04_IB_VR9500_AA_EN_231211.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1148570215) to help our team gather your information. Have a great day. ^Charles

Dimitar
5 (9,999)

2025-03-05

Mechanicsburg

5 (9,999)
[This review was collected as part of a promotion.] Very nice home cleaning helper!battery is ok to clean my house,very nice and powerful
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Opprinnelig publisert på Samsung US
Tmoney
3 (9,999)

2025-03-02

Panama City, Fl

3 (9,999)
[This review was collected as part of a promotion.] I've had this product for over a year now, and it does a decent job on hardwood. I have 2 dogs that shed alot and sometimes it thinks the fur ball is an object to avoid.
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Opprinnelig publisert på Samsung US
Svar fra Samsung:
2025-03-04

SEA Care

Hi there, We understand the importance of the sensors need to work properly. Please see page 43 of the manual for some troubleshooting steps to help improve the performance of the sensors. Manual https://downloadcenter.samsung.com/content/UM/202312/20231214123813978/O-DJ68-00846B-04_IB_VR9500_AA_EN_231211.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1148527426) to help our team gather your information. Have a great day. ^Charles

Prepared
5 (9,999)

2025-03-02

5 (9,999)
[This review was collected as part of a promotion.] I'm very happy to use this. Safe moving and enough battery time to use.
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Opprinnelig publisert på Samsung US
Toti
3 (9,999)

2024-12-23

Oregon

3 (9,999)
[This review was collected as part of a promotion.] I have some issues with one of the sensors. Error msg.
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Opprinnelig publisert på Samsung US
Svar fra Samsung:
2024-12-24

Samsung Care

Hi Toti, It must be frustrating to deal with the error message from your Jetbot Vacuum. We are here to assist. I have shared a Samsung link below to help with your experience. POWERbot information and error codes: https://www.samsung.com/us/support/troubleshooting/TSG01001935/#powerbot-displays-a-code Should you need more assistance with your vacuum, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147996941 to help our team pull up your information. Leo

Angi70s
5 (9,999)

2024-11-24

Aachen

5 (9,999)
Tolle Leistung und leise. Macht genau die Räume wie vorgegeben und gründlich.
Opprinnelig publisert på Samsung Germany
Svar fra Samsung:
2024-11-25

Samsung Service Team

Hallo, wir danken dir, dass du dich für das Modell entschieden hast. Deine Begeisterung freut uns.

CChung
5 (9,999)

2024-11-11

Duluth GA

5 (9,999)
[This review was collected as part of a promotion.] I bought this few months ago and clean the floor very well.
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Opprinnelig publisert på Samsung US
Juniorcito
4 (9,999)

2024-10-18

Bogotá

4 (9,999)
Muy buen producto Pero necesito comprar el recipiente para el polvo y el cepillo de limpieza que se me perdió Gracias
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Opprinnelig publisert på Samsung US
Kwka
1 (9,999)

2024-09-05

Fairfax, Virginia

1 (9,999)
[This review was collected as part of a promotion.] When I purchased this device, the camera function was available and working. However, Samsung later disabled this function due to privacy concerns. I bought this product specifically for this feature that Samsung has now removed. I believe Samsung should allow customers to decide whether or not to use such functions, similar to how we have the right to purchase self-defense items like guns. I feel that I paid for a feature that has since been taken away without any compensation or my consent.
Opprinnelig publisert på Samsung US
Svar fra Samsung:
2024-09-05

SEA Care

Hi there, We understand how you feel about not being able to maximize the camera features of your robot vacuum. We want to speak with you directly to confirm the severity of why this function was disabled. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1147504442, to help our team pull up your information when you message us. Have a great day. -John

kath1234
5 (9,999)

2024-07-17

5 (9,999)
Excellent! Aspire très efficacement, aussi le long des murs et dans les angles. Il a mémorisé la maison et travaille parfaitement, allant se recharger si nécessaire et il vide son sac tout seul. Depuis que je l'ai, la maison est toujours impeccable, il n'y a plus que la serpillière à passer!
Opprinnelig publisert på Samsung France
Svar fra Samsung:
2024-07-18

Service clients Samsung

Bonjour kath1234, Merci pour le partage de votre avis ! Nous sommes ravis que notre produit réponde à vos attentes ! N'hésitez pas à faire un tour sur notre site Samsung pour voir les nouveautés de l'année : https://www.samsung.com/fr/ Cordialement Alex, Service clients Samsung

Gracie
4 (9,999)

2024-06-09

Alabama

4 (9,999)
[This review was collected as part of a promotion.] I got this a month ago and it has work flawlessly.
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Opprinnelig publisert på Samsung US
dfg5027
5 (9,999)

2024-06-09

Tampa, FL

5 (9,999)
[This review was collected as part of a promotion.] I bought the Jet Bot AI+ about a month ago and wanted to give it some time before providing a review. Thus far I am extremely pleased with the product. Key features that I really like is that it has a normal vacuum roll brush instead of the turnstile bristles that a rumba has. It also has different power settings for hard floor and carpet which I have both of. The obstacle avoidance has been great as well even though it identifies somethings as other items. At the end of the day as long as it avoids them is what matters. I also enjoy the fact that I can use the Jet Bot Ai+ to see if my kids have made any spills or I can just ride along and remotely view what the jet bot is cleaning. Although the system does tell you when to clean out the internal filter and when to wipe it down. Since I run mine on a daily schedule, I recommend you clean out the components on a weekly basis for best results.
Opprinnelig publisert på Samsung US
Thibaud 68700
5 (9,999)

2024-06-09

5 (9,999)
Il est vraiment top participes même à la sécurité de la maison quand nous sommes pas là vraiment ➕️ qu'un simple aspirateur
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Opprinnelig publisert på Samsung France
Svar fra Samsung:
2024-06-10

Service clients Samsung

Bonjour Thibaud 68700, Nous sommes touchés par vos mots positifs, merci pour votre confiance en notre produit ! Visitez notre Samsung Shop pour découvrir les dernières nouveautés de cette année : https://www.samsung.com/fr/offer/ Cordialement Alex, Service clients Samsung

Legatus
4 (9,999)

2024-05-22

Mesquite, NV

4 (9,999)
[This review was collected as part of a promotion.] I have been using this Jet bot for about 3 months now it does a good job at cleaning the floor of small items. The Bot with every clean cycle it tells me my desk and bed are obstacles even after I set the areas around both as excluded zones. Very frustrating. The Bot voice system is nice with clear and loud alerts wish I could change the voice tho lol.
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Opprinnelig publisert på Samsung US
chatita
4 (9,999)

2024-05-06

4 (9,999)
Mon aspirateur a fêté son premier année chez moi et a été d'un grand aide, j'adore le fait de pouvoir le mettre en route ou arrêter a partir de mon téléphone
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Opprinnelig publisert på Samsung France
Svar fra Samsung:
2024-05-07

Service clients Samsung

Bonjour chatita, Nous sommes touchés par vos mots positifs, merci pour votre confiance en notre produit ! N'hésitez pas à faire un tour sur notre Samsung Shop pour voir les nouveautés de l'année : https://www.samsung.com/fr/offer/ Cordialement Charlie, Service clients Samsung

Forest
5 (9,999)

2024-05-06

Florida

5 (9,999)
I have had the Jet Bot for three weeks now and I am very happy with the way it functions around my “complicated” house setting. I have seven in door cats and we needed a system where the cat hair could be controlled. The Jet Bot has really helped with this situation, I have set up a schedule on the app and it does it thing when we are not home. I love the camera as I can watch it’s progress from work. It never bumps into furniture and stops for objects that do not need to be vacuumed. I would highly recommend this product to anyone wanting a high quality robo vac. Thanks, Brett
Opprinnelig publisert på Samsung US
Jaga
5 (9,999)

2024-05-05

Hoboken NJ

5 (9,999)
This is one mean clean machine . It avoids effectively obstacles and cleans like my mother
Opprinnelig publisert på Samsung US
Bch7852
5 (9,999)

2024-05-03

Ludwigsfelde

5 (9,999)
Eine super Hilfe im Leben mit Haustieren . Macht seine Aufgabe bestens ,Aufladung reicht locker für über 60 Min. Aurbeit aus . Würde mir das Gerät immer wieder kaufen. Man geht Einkaufen oder mit dem Hund spatzieren ,kommt zurück und es ist alles gesaugt.
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Opprinnelig publisert på Samsung Germany
Svar fra Samsung:
2024-05-06

Samsung Service Team

Hallo, wir freuen uns über deine Begeisterung. Danke für das Teilen deiner Eindrücke.

Junk
1 (9,999)

2024-03-27

1 (9,999)
Year old robo vac. Consistently throws error messages. Samsung on line support no help. Buy a Shark it's 1/3 the price, great on line support. Can't go wrong. I have 3 sharks and the junk Samsung.
Opprinnelig publisert på Samsung US
Svar fra Samsung:
2024-03-27

SEA Care

Greetings, We understand the importance of having a working vacuum in your household. Let's get this taken care of. When you see information or error codes displayed on your vacuum, it indicates that attention is required. Click the links and hyperlinks for tips. POWERbot information and error codes (please select what kind of error it's showing, may it be a code, exclamation point, flashing light, or connectivity icons): https://www.samsung.com/us/support/troubleshooting/TSG01001935/ Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1146988879, to help our team pull up your information when you message us. Have a great day. -John

Samsung Fan
3 (9,999)

2024-03-17

Texas

3 (9,999)
This vacuum is fantastic for regular upkeep cleaning. It is nice that we can look in on our animals. The cats do not seem to mind it or move out of its way. hee hee. It does not do well with pet hair. We have two cats, and one sheds a lot. I do have the settings to smart suction. I do like that it knows to clean one side of the house before it charges then finishes with the other side. I agree that it is rather large, so I would think the battery would last long enough to clean a 1700 sq foot home and not just half of it. It would be nice if it had little sweeping arms that can extend when detecting a chair, couch, bed, or anything it cannot get under but needs cleaning. A mop option would also be nice. For the price it should do more.
Opprinnelig publisert på Samsung US
Svar fra Samsung:
2024-03-19

SEA Care

Hi there, We aim to ensure your vacuum is functioning at its best. Let us help you out. Please refer to pages 22-24 in the cleaning functions section of the user manual to review the functions and modes of your vacuum, pages 27-32 for maintaining the vacuum, and page 50 for battery usage: https://downloadcenter.samsung.com/content/UM/202312/20231214123813978/O-DJ68-00846B-04_IB_VR9500_AA_EN_231211.pdf Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1146963602, to help our team pull up your information when you message us. Have a great day. -John

Darnell
2 (9,999)

2024-03-14

New Orleans, Louisiana

2 (9,999)
I had Samsung R7070 WiFi Robot Vacuum Self-cleaning Brush for Pet Hair and it worked beautifully for everyday dirt and pet hair . After serval years I upgraded to this vacuum and works great for everyday dust and dirt but absolutely sucks for dog hair. I don’t know if it’s picking up the hair as an obstacle or just can’t suck it up. But either way it definitely does not work as well as a older cheaper version that Samsung produced.
Opprinnelig publisert på Samsung US
Svar fra Samsung:
2024-03-15

SEA Care

We aim to ensure your vacuum is functioning at its best, Darnell. Let us help you out. Please refer to page 21 in the cleaning functions section of the user manual to review the functions and modes of your vacuum and pages 25-29 for maintaining the vacuum for reference: https://downloadcenter.samsung.com/content/PM/202112/20211220170649750/EN/1_VR9500_EN_00846B-00_AA.pdf Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1146951980, to help our team pull up your information when you message us. Have a great day. -John

LSUTuba
5 (9,999)

2024-02-04

Atlanta

5 (9,999)
[This review was collected as part of a promotion.] Awesome vacuum. Haven't had to touch our regular vacuum since we got it. We have a chocolate lab and it clears up all the hair without issue.
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Opprinnelig publisert på Samsung US
Remy43
4 (9,999)

2024-01-26

Le puy en velay

4 (9,999)
tres bon aspirateur par contre la référence pour les sac n'est pas la bonne. Il faut des sac Samsung VCA-RDB95
Opprinnelig publisert på Samsung France
Svar fra Samsung:
2024-01-29

Service clients Samsung

Bonjour Remy43, Ravis que le produit vous apporte satisfaction. Pour toute suggestion sur la manière dont nous pourrions nous améliorer, n'hésitez pas à partager vos idées sur notre communauté : https://www.samsung.com/fr/apps/samsung-members/ A bientôt, Camille, service clients Samsung

mike
1 (9,999)

2024-01-23

NY

1 (9,999)
Purchased in October, failed in November, returned in December. received it back with an impressive number of parts replaced. Still missing areas to clean, with a new symptom, now on occasion it returns to recharge to continue cleaning and forgets it already began the cleaning and starts cleaning all over again. I would not purchase again, Power Bot was by far superior, bought a Shark.
Opprinnelig publisert på Samsung US
Svar fra Samsung:
2024-01-23

SEA Care

Hi Mike, Thank you for choosing Samsung for your vacuum needs. We're saddened that you no longer wanted the product and would love to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that better fit your needs. Have a great day, -Ernest-

Anonymous
5 (9,999)

2024-01-08

5 (9,999)
Muy contentos con el nuevo robot. Es muy fácil de configurar y la calidad de limpieza es excepcional. Se maneja por la casa sin problemas y es capaz de llegar hasta el último rincón. Además, la función de limpieza automática es súper cómoda.
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Opprinnelig publisert på Samsung Spain
Dale
1 (9,999)

2024-01-06

Las Vegas, NV

1 (9,999)
It worked great for a couple of months, now my vacuum won't work and constantly says something is caught in the right wheel. There is nothing caught in the wheel. I talked to Samsung support and they said it's warranty expired in March 2023 even though I bought it and registered it in June 2023. So they won't honor the warranty or stand behind their product.
Opprinnelig publisert på Samsung US
Svar fra Samsung:
2024-01-09

Samsung Care

Hi Dale, We know how convenient to have a vacuum cleaner in our home. We'd love to help you. On page 42 of the model's user manual link, you can check the steps if the vacuum cleaner says to check the right wheel to see if there's something stuck in it. https://downloadcenter.samsung.com/content/UM/202312/20231214123813978/O-DJ68-00846B-04_IB_VR9500_AA_EN_231211.pdf To better assist you with the warranty of your Jet Bot vacuum, it would also be fantastic if we could speak with you directly. Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146716848, which will help our team pull up your information. ^Rainly

Nakatan
5 (9,999)

2024-01-04

5 (9,999)
Ich habe mich vor einer Weile dazu entschlossen mir einen Saugroboter zuzulegen und habe mich für den Jet Bot AI+ entschieden. Die Einrichtung ist ziemlich einfach. Sobald er etwas Strom hat, lässt er sich über SmartThings finden und richtet sich fast von alleine ein. Nach der Einrichtung öffnet sich die Funktionsseite über SmartThings. Der Jet Bot AI+ scannt auf Wunsch beim ersten Saugen die Räumlichkeiten ab, um seine Reinigungsroute zu optimieren. Besonders hat mir hier gefallen, dass der Saugroboter eine sehr gute Gegenstandserkennung hat und dass er die gefahrene Route in der App als eine Art Reinigungsprotokoll anzeigt. Erkannte Gegenstände werden gekonnt und dicht umfahren. Der Saugroboter kann seine Saugleistung an unterschiedliche Untergründe und unterschiedlich starke Verschmutzungen anpassen. Das funktionierte bisher sehr gut und reibungslos. Anders als andere Saugroboter hat der Jet Bot AI+ zwar keine kleinen Bürsten an den Seiten zum aufsammeln von Schmutz an bspw. Wänden und Leisten, aber habe ich die Erfahrung gemacht, dass er diese auch nicht braucht. Er fährt gezielt Leisten usw. an und kommt mit seiner Front sehr gut an dort liegenden Schmutz. Neigt sich während der Reinigung der Akku dem Ende, fährt der Jet Bot AI+ selbständig zur Ladestation, wo er nicht nur geladen wird. Der aufgesammelte Schmutz wird dort auch in der Station aufgenommen, sodass man nicht von Zeit zu Zeit den Jet Bot vom Schmutz befreien muss, er erledigt das von selbst. In der Ladestation befindet sich eine Art Staubsaugerbeutel. Ist dieser voll, kann man ihn einfach auswechseln. Zwei ganz nette Zusatzfunktionen stechen mir besonders ins Auge: Energieverwaltung und Hausüberwachung. Bei der Energieverwaltung wir regelmäßig wie viel Strom der Jet Bot verbraucht hat und wie viel das im Vergleich zum Vormonat war. Mit der Eingebauten Kamera im Jet Bot kann man die Funktion "Hausüberwachung" nutzen. Dabei kann man aus der Ferne auf besagte Kamera zugreifen und wenn nötig den Jet Bot aus der ferne Steuern. Als Fazit kann ich nur sagen, dass ich mit dem Gerät sehr zufrieden bin.
Opprinnelig publisert på Samsung Germany
Svar fra Samsung:
2024-01-05

Samsung Service Team

Hallo, wir freuen uns, dass du begeistert von deinem Modell bist. Danke für die positive Rezension!

Nakatan
5 (9,999)

2024-01-03

5 (9,999)
Ich habe mich vor einer Weile dazu entschlossen mir einen Saugroboter zuzulegen und habe mich für den Jet Bot AI+ entschieden. Die Einrichtung ist ziemlich einfach. Sobald er etwas Strom hat, lässt er sich über SmartThings finden und richtet sich fast von alleine ein. Nach der Einrichtung öffnet sich die Funktionsseite über SmartThings. Der Jet Bot AI+ scannt auf Wunsch beim ersten Saugen die Räumlichkeiten ab, um seine Reinigungsroute zu optimieren. Besonders hat mir hier gefallen, dass der Saugroboter eine sehr gute Gegenstandserkennung hat und dass er die gefahrene Route in der App als eine Art Reinigungsprotokoll anzeigt. Erkannte Gegenstände werden gekonnt und dicht umfahren. Der Saugroboter kann seine Saugleistung an unterschiedliche Untergründe und unterschiedlich starke Verschmutzungen anpassen. Das funktionierte bisher sehr gut und reibungslos. Anders als andere Saugroboter hat der Jet Bot AI+ zwar keine kleinen Bürsten an den Seiten zum aufsammeln von Schmutz an bspw. Wänden und Leisten, aber habe ich die Erfahrung gemacht, dass er diese auch nicht braucht. Er fährt gezielt Leisten usw. an und kommt mit seiner Front sehr gut an dort liegenden Schmutz. Neigt sich während der Reinigung der Akku dem Ende, fährt der Jet Bot AI+ selbständig zur Ladestation, wo er nicht nur geladen wird. Der aufgesammelte Schmutz wird dort auch in der Station aufgenommen, sodass man nicht von Zeit zu Zeit den Jet Bot vom Schmutz befreien muss, er erledigt das von selbst. In der Ladestation befindet sich eine Art Staubsaugerbeutel. Ist dieser voll, kann man ihn einfach auswechseln. Zwei ganz nette Zusatzfunktionen stechen mir besonders ins Auge: Energieverwaltung und Hausüberwachung. Bei der Energieverwaltung wir regelmäßig wie viel Strom der Jet Bot verbraucht hat und wie viel das im Vergleich zum Vormonat war. Mit der Eingebauten Kamera im Jet Bot kann man die Funktion "Hausüberwachung" nutzen. Dabei kann man aus der Ferne auf besagte Kamera zugreifen und wenn nötig den Jet Bot aus der ferne Steuern. Als Fazit kann ich nur sagen, dass ich mit dem Gerät sehr zufrieden bin.
Jeg anbefaler dette produktet
Opprinnelig publisert på Samsung Germany
Svar fra Samsung:
2024-01-04

Samsung Service Team

Hallo, es freut uns sehr, dass dir das Gerät so gut gefällt.

Giovanni Blasioli
5 (9,999)

2023-11-22

5 (9,999)
Ho comprato questo prodotto un mese fa e sono molto soddisfatto
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Opprinnelig publisert på Samsung Italia
lzonta
5 (9,999)

2023-11-21

5 (9,999)
Sono molto soddisfatto, é molto preciso e la possibilità di escludere delle zone tramite la mappa è utilissima.
Jeg anbefaler dette produktet
Opprinnelig publisert på Samsung Italia
DirtyFloorInSFL
1 (9,999)

2023-11-04

Pompano Beach, Florida

1 (9,999)
I thought I had purchased the best vacuum robot on the market since it included AI+ with object recognition, but the technology does not work as claimed. Now the vacuum no longer charges, and I haven't been able to obtain the support needed to get it fixed. Purchasing this new AI+ Robot Vacuum was a mistake.
Opprinnelig publisert på Samsung US
Svar fra Samsung:
2023-11-07

SEA Care

Greetings, We understand the importance of having a fully charged vacuum to clean the house when needed. Let us get you some guidance to get the vacuum back on track. Please see pages 17-19 under the "Charging the Jet Bot" section of the manual. Manual https://downloadcenter.samsung.com/content/UM/202308/20230803173234876/DJ68-00846B-03_IB_VR9500-full_AA_EN_230714.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1146494330) to help our team gather your information. Have a great day. ^Charles

MySmartHome
4 (9,999)

2023-10-13

4 (9,999)
[This review was collected as part of a promotion.] Purchased the Jet Bot AI+ as and upgrade for my POWERbot R9350. Using it for about a month now. Really like all the new features. Especially the auto empty feature. The Jet Bot mapped the home well; really liked the ability to combine or split rooms, to have better control on where cleaning should be done. Overall, this one is a much smarter robot, and does a good job of navigating around furniture and other obstacles. The one thing that still does not work at all; is the magnetic tape included. This tape is supposed to keep the Jet Bot from entering an room or area; however, just like the R9350; it just rolls right over it like it is not even there. This being the case, I am just closing doors to all bathrooms now. I do see there is an option in the app to mark places on the map as off-limits; however, this is very difficult to set in the app precisely. I give it 4 stars, I think improvements in the areas of map display and magnetic boundaty recongnition are still needed to be a perfect appliance.
Opprinnelig publisert på Samsung US
Benoit K
1 (9,999)

2023-09-24

NICE

1 (9,999)
Après 9 mois de fonctionnement ;l'aspirateur jetbot AI+ ne fonctionne que 10 mn et s'arrete en plein milieu de la pièce...
Opprinnelig publisert på Samsung France
Svar fra Samsung:
2023-09-25

service clients Samsung

Bonjour Benoit K, Nous apprécions vos commentaires et prenons en compte votre expérience avec notre produit. Votre avis est précieux pour nous permettre d’identifier des prochaines améliorations. Le fait que votre aspirateur s'arrête en plein milieu de la pièce après seulement 10 minutes de fonctionnement peut être dû à plusieurs raisons. Voici quelques étapes que vous pouvez suivre pour tenter de résoudre ce problème : 1. Assurez-vous que la batterie de l'aspirateur est complètement chargée avant de l'utiliser. Une batterie faible peut entraîner un fonctionnement limité. 2. Des capteurs sales ou obstrués peuvent entraîner des problèmes de navigation. Assurez-vous que les capteurs de l'aspirateur sont propres et dégagés de tout débris ou poussière. 3. Les brosses et les filtres de l'aspirateur peuvent devenir obstrués avec des cheveux, de la poussière et des débris, ce qui peut affecter son fonctionnement. Nettoyez-les régulièrement pour garantir une performance optimale. 4. Assurez-vous qu'il n'y a pas d'obstacles ou d'objets qui pourraient entraver la navigation de l'aspirateur. Cela peut causer des arrêts inattendus. Si le problème persiste, nous vous invitons à contacter l’un de nos collaborateurs afin de trouver une solution adaptée à votre situation : https://www.samsung.com/fr/support/contact Cordialement, Alex, service clients Samsung

Panta
1 (9,999)

2023-09-09

Perth Australia

1 (9,999)
I wasted my money on this vacuum cleaner. It is hard to set up and it doesn't do the job. Constantly goes off and drives whole family crazy. Goes backwards and stuck in some corners for no reason. I don't recommend this thing to anyone.
Opprinnelig publisert på Samsung US
Svar fra Samsung:
2023-09-12

SEA Care

We understand how this experience affected your confidence in the product. Let's enhance its performance, Panta. Kindly turn to page 44 of the manual under "The Jet Bot has stopped during cleaning" to help with the Vacuum's diagnosis. Also, please hover to page 20 regarding "Using the Jet Bot" for your reference. User manual: https://downloadcenter.samsung.com/content/UM/202308/20230803173234876/DJ68-00846B-03_IB_VR9500-full_AA_EN_230714.pdf Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146276083, to help our team pull up your information. Have a great day! ^Chrystel

Lakshay
5 (9,999)

2023-09-07

Auckland New Zealand

5 (9,999)
Bought this a couple months ago, my life has changed, I no longer need to spend to much time vaccuming, really good.
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Opprinnelig publisert på Samsung New Zealand
CLub
1 (9,999)

2023-09-02

1 (9,999)
This is the WORST robot vacuum I’ve ever owned and the most expensive. No control. Poor space recognition. Poor battery. Poor tech support. Very disappointing.
Opprinnelig publisert på Samsung US
Svar fra Samsung:
2023-09-06

SEA Care

Hi there, We understand that the vacuum's condition is not up to your standards. Allow us to assist you. You can monitor and control your vacuum from anywhere with the SmartThings App. I have shared the manual for the recommended charging time of the Jet Bot vacuum on page 50. Please read pages 33-37 to learn more about the "SmartThings App" and its functions. User manual: https://downloadcenter.samsung.com/content/UM/202308/20230803173234876/DJ68-00846B-03_IB_VR9500-full_AA_EN_230714.pdf Should you need further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146249025, to help our team pull up your information. Have a great day! ^Chrystel

Cenimm
4 (9,999)

2023-08-24

4 (9,999)
Saknar sidoborstar för att ta ordentligt i hörn och vid lister och höjden är ett minus då dom flesta klarar gå under möbler som är 10cm höga annars okey.
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Opprinnelig publisert på Samsung Sweden
Jacob
2 (9,999)

2023-08-24

2 (9,999)
Kan verkligen inte rekommendera denna produkt. Vår Jet Bot AI+ är lite drygt ett år gammal och Lidar-sensorn har redan behövt bytas ut. Sedan vi köpte maskinen har den inte varit något annat än en stor besvikelse. Utifrån priset och produktbeskrivningen ligger prestandan långt under vad som kan förväntas. De främsta bristerna i denna maskin är (i) att den har svårt att klara av trösklar, (ii) styrningen överlag och (iii) bristande användarvänlighet i iOS-appen. Problemet med trösklarna utgör den största bristen. Detta bidrar dels till att maskinen oftast inte städar alla utrymmen. Våra trösklar mäter cirka 1-2 cm och var och varannan gång lyckas inte maskinen komma över dessa. Vid flera tillfällen kommer maskinen faktiskt inte ens upp på en låg fransfri matta (0,5 cm hög). Problemet som jag beskrivit som "styrningen överlag" är också det relaterat till maskinens brister att hantera trösklar. Maskinen kan helt enkelt inte identifiera trösklar öht, vilket innebär att när ett rum städas kör maskinen fram och tillbaka över tröskeln flera gånger i stället för att vända före tröskeln. Det kan inte uteslutas att detta utgör orsaken till att Lidar-sensorn på vår maskin gick sönder (elektroniken skakas sönder). Vad gäller problemet med iOS-appen ligger detta främst i bristande möjligheter att justera den automatiskt framtagna kartan. Problemet har för oss illustrerat sig på olika sätt, men främst när kartan över lägenheten tas fram. När maskinen tror att den har scannat lägenheten kör den tillbaka till tömningsstationen automatiskt, trots att maskinen inte har identifierat alla utrymmen. Det går inte att skicka ut maskinen för fortsatt scanning utan hela scanningen måste göras om helt. Vi har behövt köra ut maskinen fyra-fem gånger innan hela lägenheten har blivit scannad. Det går inte heller att justera kartan på något sätt i efterhand. I vårt fall har detta utgjort ett problem eftersom maskinen tror att våra soffor är väggar, trots att maskinen har ställts in på låg ingångshöjd (15,5 cm) och alltså ska kunna köra in under våra soffor (utrymmet under dessa är 17 centimeter). Positiva aspekter av maskinen är dock att den har bra sugfunktioner, är ganska tyst och tömmer damm på ett effektivt sätt. Samsungs servicepersonal har också varit trevliga i de kontakter vi har haft med dem. Detta väger dock lätt i jämförelse med de allvarliga brister maskinen har överlag. Därför måste jag framföra en stark avrådan till alla som överväger att köpa denna dammsugare. Vi kommer i vart fall inte köpa Samsung igen.
Opprinnelig publisert på Samsung Sweden
Svar fra Samsung:
2023-08-25

Kundsupport Samsung

Hej, Det är tråkigt att höra att du känner dig missnöjd med din Jet Bot AI+. Vi rekommenderar att du kontaktar vår tekniska support så att vi kan försöka hjälpa dig vidare med problemet du upplever. Du kan nå oss här: https://www.samsung.com/se/info/contactus/

MaxDude
1 (9,999)

2023-08-09

WA

1 (9,999)
Complete piece of crap. I hate this thing. I wish I would have never purchased. 1) It ignores "no-go" zones entirely. We routinely catch it stuck in places it shouldn't be in the first place. 2) It gets stuck regularly and dies. We often find it dead, mid-routine because it lost track of where it was. 3) Gets lost ALL the time. We're talking every few days. It somehow loses track of where it is mid-cleaning and has to be manually carried back to the charging station to reset. It doesn't even know where home is, hence why we have to carry it. 4) Floor transitions set off the cliff sensor. It doesn't like going over thresholds and will freak out and get lost if it does. I had to put reflective tape over the cliff sensors to trick them into thinking all is well. 5) The brush wears out quickly. The rubber falls off after about a month and then it fails to clean well at all. Samsung refuses to make this a purchasable service part so I have to call Samsung support and spend 30 minutes on the line with them every couple of months. They send a replacement brush roll, but why does it wear out so quickly to begin with. I've never encountered this on any other vacuum. In summary, this vacuum disappoints in most ways. It does an okay job cleaning with a new brush roll but that only lasts for weeks or a couple months at very most. For all the AI and tech it has, it sure doesn't seem to matter because it's constantly glitching out and getting into trouble. I HATE this vacuum. Do not buy.
Opprinnelig publisert på Samsung US
Svar fra Samsung:
2023-08-18

Samsung Care

Greetings, We can imagine the convenience of having a working vacuum to clean our house. We are here to help. I have shared the model's user manual link to address all your concern about the vacuum on pages 44-46. https://downloadcenter.samsung.com/content/UM/202308/20230803173234876/DJ68-00846B-03_IB_VR9500-full_AA_EN_230714.pdf In addition to the link above, you can check the steps to clean the brush. See page 29 on the model's user manual link above. Please feel free to reach us via the following options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146170298, which will help our team pull up your information. ^Rainly

Chrissy
5 (9,999)

2023-07-30

Nevada

5 (9,999)
[This review was collected as part of a promotion.] Greatest time saver. Set it to clean everyday. My floors never felt so much cleaner.
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Opprinnelig publisert på Samsung US
Disappointed Duster
3 (9,999)

2023-05-18

3 (9,999)
I purchased this product April 24, 2022. I just had to send it in for its second repair. The first time I sent it in, there was an error saying the filter was clogged. That repair was covered under warranty. This time I sent the product in because there was a LiDAR issue. This repair cost 225.00 plus the cost of the shipping materials. I purchased this product because I figured you get what you pay for, but not in this case. I had my iRobot for 6 years and never had an issue. This expensive product, works excellent when it’s fully operational, but having to send it in for repair twice already in just over a year is disappointing to say the least.
Opprinnelig publisert på Samsung US
Svar fra Samsung:
2023-05-23

Samsung Customer Care

Hello there, We would love to discuss your vacuum to determine how we can best assist you. Please feel free to get back to us via the following options: 1. Samsung: Community smsng.us/Samsung-Community 2. Facebook: smsng.us/Facebook-Messenger 3. Twitter: smsng.us/Twitter-Messages When you message us, Please provide us with this reference number (1145807584) to help our team gather your information. Have a great day. -John

Gmasten
1 (9,999)

2023-05-17

San Diego, CA

1 (9,999)
This vacuum is awful, does a very poor job at vacuuming. Our old one did a much better job. I don’t know, maybe this one is defective. I put things out at night to see if it gets vacuumed up, bu all the vacuum does is spread all the dust all over the kitchen.
Opprinnelig publisert på Samsung US
Svar fra Samsung:
2023-05-22

Samsung Customer Care

Good day, Let's look at some potential solutions to get your vacuum working. If your vacuum won't pick up dirt, airflow is the problem. Ensure the vacuum's parts are in good shape and together correctly, then clean the filter. Here is a link where you can review possible fixes for your vacuum. POWERbot will not collect any dirt: https://www.samsung.com/us/support/troubleshooting/TSG01003061/#powerbot-will-not-collect-any-dirt Should you need support in the future, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1145804064, to help our team pull up your information when you message us. Have a great day. -John

808to702
4 (9,999)

2023-05-11

4 (9,999)
[This review was collected as part of a promotion.] Seems to do a good job. It replaced a Roomba I7. The only problem is that I have a problem locating all of the filters. I do PM on all of my robot VACs once a week and like to have spares handy.
Opprinnelig publisert på Samsung US
LBXX1
5 (9,999)

2023-05-06

Texas

5 (9,999)
[This review was collected as part of a promotion.] After using another robot vacuum brand for years, this has been a huge improvement from what I've been used to. From the design to the actual operation, this is easily the best robot vacuum I've ever used.
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Opprinnelig publisert på Samsung US
Kirk
1 (9,999)

2023-05-02

Schertz Texas

1 (9,999)
This AI robot is defective. The buttons on front don't work, it goes into home monitoring mode about every 20 minutes, their is no way to turn it off. It was sent for repairs and came back in the exact same condition and now the warranty has expired. Very disappointed with this product. My regular jetbots work just fine. Also the tread looking design on the sides are just fake, it has the same wheels as the regular jet bot, not sure what the purpose of a fake tread was?
Opprinnelig publisert på Samsung US
Leydij
5 (9,999)

2023-04-19

Winter Haven, Florida

5 (9,999)
It works great and looks better than any of the other ones I've had (This is my 4th one). I love playing around with the camera. I love all Samsung Vacuums because they have a big suction area the most.
Opprinnelig publisert på Samsung US
Dawhoda
4 (9,999)

2023-04-17

4 (9,999)
Purchased this a week ago and really am impressed With the features it has. It also gets along with my pets 😆
Opprinnelig publisert på Samsung US
Randy
5 (9,999)

2023-03-14

Kansas City, MO

5 (9,999)
Vacuum does a great job cleaning, but probably the best feature is the mapping that allows us to keep the dock station in the laundry room. Occasionally the vacuum still gets lost and can't find its way home, but most of the time it returns to the station in the laundry room with no problems. Like the clean station too, saving from having to empty the cleaning bin every day. Now once-a-week clean and maintain.
Opprinnelig publisert på Samsung US
Russell Upsomgrubb
2 (9,999)

2023-03-10

Placitas, NM

2 (9,999)
The problem with this vacuum is the same as the problem with my powerbot- I have rugs with black patterns on them and the cliff sensors jet on the bottom of the jet but think that the black patterns on my rug are cliffs or the top of a set of stairs. It won't clean them- It just stops. I guess I'll have to do the same thing I did with the power bot and put black tape over the cliff sensors so it cleans my rugs with the black patterns. Unfortunately this machine shows five cliff sensors. So am I gonna have to cover all five in order for it to clean my rugs Question mark the cliff sensors think that the black patterns on my rugs the top of us our cliffs our cliffs. it won't clean them It just gets to the black spot and stop and stops. I solved this issue on my power bot But by putting black tape over the cliff sensors. There are five cliff sensors on this on this jet bot so do I have to cover all of them with black tape to headed to clean my rugs and map my house 'cause it won't do either.
Opprinnelig publisert på Samsung US
Svar fra Samsung:
2023-03-15

Samsung Care

Good day,  Russell Upsomgrubb. We would like you to have the best cleaning experience possible with your range. If your Jetbot Mop is not cleaning normally or thoroughly, or if the force of the mop is weak, there are a few things you can check using the link below. Jetbot Mop is not cleaning properly: https://www.samsung.com/us/support/troubleshooting/TSG01207761/ For more details, please refer to page 21 of the user manual: https://downloadcenter.samsung.com/content/UM/202210/20221031152751004/O_DJ68-00846B-04_221028.pdf If you require further assistance in the future, please do not hesitate to reach us through the channels listed below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1145566807) to help our team pull up your information when you message us. Have a wonderful day! —Vannesa

Russell Upsomgrubb
2 (9,999)

2023-03-10

2 (9,999)
This machine has the same problems that my powerbot did. There were two edge sensors on the powerbot and it and every time I tried to clean black rugs, it thought it was coming to an edge. I have rugs with black patterns on them and it looks to me like the jet bot is doing the same thing.. the problem with this machine is there are five edge sensors underneath. When I did on the power bot was cover up the edge sensors with black tape then it worked fine. so I guess I have to cover up all all five edge sensors on this jet bot with black tape or it's not gonna clean my pattern rugs and it's not going to map my house correctly.
Opprinnelig publisert på Samsung US
Svar fra Samsung:
2023-03-15

Samsung Care

Good day, Russell Upsomgrubb. We would like you to have the best cleaning experience possible with your range. If your Jetbot Mop is not cleaning normally or thoroughly, or if the force of the mop is weak, there are a few things you can check using the link below. Jetbot Mop is not cleaning properly: https://www.samsung.com/us/support/troubleshooting/TSG01207761/ For more details, please refer to page 21 of the user manual: https://downloadcenter.samsung.com/content/UM/202210/20221031152751004/O_DJ68-00846B-04_221028.pdf If you require further assistance in the future, please do not hesitate to reach us through the channels listed below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1145566845) to help our team pull up your information when you message us. Have a wonderful day! —Vannesa

Robertsky
5 (9,999)

2023-03-09

Marlboro nj

5 (9,999)
[This review was collected as part of a promotion.] My wife and me are extremely happy. Easy way to understand the app. Very strong machine. Smart, by far impressive. For 1650 sq ft 3 bedrooms ,livingroom ,den,kitchen This robot goes to work. And if you really want to see the suction and power after it unloads we check the bag it really collect alot of dust hair and Lent.
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Opprinnelig publisert på Samsung US
Sabina karki
5 (9,999)

2023-03-05

Arvada

5 (9,999)
[This review was collected as part of a promotion.] I love my vaccum cleaner . It works great for carpet and hardwood floors and love the home monitoring feature . It comes in handy .
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Opprinnelig publisert på Samsung US
Cellupage
5 (9,999)

2023-02-21

San Diego

5 (9,999)
[This review was collected as part of a promotion.] Awesome device. love the camera feature to help with security
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Opprinnelig publisert på Samsung US
LCodd6
4 (9,999)

2023-02-21

Brownsburg, Indiana

4 (9,999)
We really love the Jet Bot! It was a huge upgrade from our Eufy. My only problem is this won't clean under the kitchen cabinets (toe kick). The design doesn't allow for it to fit in this area.
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Opprinnelig publisert på Samsung US
Sabina
5 (9,999)

2023-02-20

Colorado

5 (9,999)
By far easy to setup and works great 👍 . Currently connected on my Alexa and cell phone .
Opprinnelig publisert på Samsung US
Shin
1 (9,999)

2023-02-16

Al

1 (9,999)
Just work 1 year And out of warranty. Service center just told me With Clean station work. But only charger. Can't buy only jetbot+ Now I got a used clean station. Don't buy jetbot+ with clean station
Opprinnelig publisert på Samsung US
Svar fra Samsung:
2023-02-20

Samsung Care

Hello Shin, We appreciate your review of one of our Samsung vacuums, and we want to inquire more about what transpires with your unit. You may contact us via our Support Channels below to speak with a live representative to better assist you. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Thank you! -Angelica

YeeL
4 (9,999)

2023-02-06

Antwerpen

4 (9,999)
[Deze beoordeling is verzameld als deel van een promotie.] Apparaat ziet er kwalitatief uit, en past bij elk modern interieur. Enige minpuntje is dat er wel nog zakken moet aangekocht worden voor de vuilnis toren.
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Opprinnelig publisert på Samsung Belgium
ShiP
4 (9,999)

2023-02-03

North Carolina

4 (9,999)
[This review was collected as part of a promotion.] The Robot Vacuum with Object Recognition from Samsung at glance is impressive the package of latest technology put together for the daily home task to clean up the dust.
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Opprinnelig publisert på Samsung US
Wysoccergurl43
5 (9,999)

2023-02-01

York Pa

5 (9,999)
[This review was collected as part of a promotion.] I absolutely love this vaccum. It picks up dog hair like no tomorrow.
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Opprinnelig publisert på Samsung US
Flying2u2
5 (9,999)

2023-01-31

Lexington KY

5 (9,999)
[This review was collected as part of a promotion.] We have a romba, shark, now samsung and this is by far the best. Thx!
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Opprinnelig publisert på Samsung US
Robb
5 (9,999)

2023-01-31

Yorktown VA

5 (9,999)
[This review was collected as part of a promotion.] I have gone thru several vacuums trying to find one that met our needs. The Jet Bot won. It's the only one that uses a radar to navigate. The others use contact to determine a object. The Lidar sees objects before running into the. It recognizes cords, socks and announces that it is avoiding something. You can set specific room(s) to vacuum. Self empties and self charges.
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Opprinnelig publisert på Samsung US
Miler Smart
5 (9,999)

2023-01-20

Orlando Florida

5 (9,999)
[This review was collected as part of a promotion.] Save Energy, clean the house everywhere good buying
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Opprinnelig publisert på Samsung US
Lucky
5 (9,999)

2023-01-18

Seattle, WA

5 (9,999)
[This review was collected as part of a promotion.] It's minimislzed simple elegant design that functions really well. I love it. I recomend it.
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Opprinnelig publisert på Samsung US
Yunhhh
5 (9,999)

2023-01-18

Harlem georgia

5 (9,999)
[This review was collected as part of a promotion.] 3 wks in operation. Only issue is occasionally the vacuum cannot find its way back to charging station. Either shuts down or btry wears down.
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Opprinnelig publisert på Samsung US
James bot
5 (9,999)

2023-01-17

Lehigh acres fl

5 (9,999)
[This review was collected as part of a promotion.] I bought my jet bot Al+ Robot vacuum it is great , all I do is set time and the robot vacuum do the rest, my family and friends are impressed
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Opprinnelig publisert på Samsung US
Ren_fins
5 (9,999)

2023-01-17

Savannah

5 (9,999)
[This review was collected as part of a promotion.] I added this to a new samsung appliance package and got it significantly discounted. I would have paid full price for the satisfaction I get when I press "play" on the machine, or start on the app and she says "Starting to clean". It's easy to program, but with so many pets, I won't take a chance of letting it run over an accident, so I just hit start every day or so after I check for wet spots.
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Opprinnelig publisert på Samsung US
stanmed
5 (9,999)

2023-01-17

VA

5 (9,999)
[This review was collected as part of a promotion.] This is a great vacuum helper full of amazing features! It does really well on the floors and also does good on my rugs, though sometimes it may have some trouble with Persian made rugs due to its wool pile. I really like that it has AI built in to avoid and recognize certain objects in its way! I also use it for Pet Care feature, I can ask it to find my dog and it will send me a picture of it, while I can also enable playing some music to make my pet more comfortable when we are not home. The AutoEmpty dock helps me manage all the dust it has collected and it gets sucked into a special bag, which usually lasts me about 2 months. Mapping function is awesome too, I can simply send it to do some vacuuming in the kitchen or my bedroom by using Smart Things app. Very pleased with it, very interesting design. I did buy another version of it which is a bit slimmer so it could get under the couch. Looking forward to new updates and upgrades for it down the road!
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Opprinnelig publisert på Samsung US
Marco
5 (9,999)

2023-01-17

Clorida

5 (9,999)
[This review was collected as part of a promotion.] I am very happy RHIS VACCUM, I recommend buy this one nice equipment.
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Opprinnelig publisert på Samsung US
Luv samsung
5 (9,999)

2023-01-17

Texas

5 (9,999)
[This review was collected as part of a promotion.] This was my best vacuum purchase. I love the self cleaning and it does awesome with having a cat and dog.
Opprinnelig publisert på Samsung US
915BadBoy
5 (9,999)

2023-01-17

El Paso, TX

5 (9,999)
[This review was collected as part of a promotion.] I love getting home to a clean house. It's pretty amazing how it mapped my home. It was pretty accurate. I'm able to set a schedule and start the little guy up manually. I can ask it to clean certain rooms or the entire house. That's great!
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Opprinnelig publisert på Samsung US
D Tupp
4 (9,999)

2023-01-17

Jackson, MN

4 (9,999)
[This review was collected as part of a promotion.] I purchased the vacuum a month ago and I have been nothing but impressed with this purchase. When I need to send it out outside the routine time I just have to tell Alexa and away it goes. I like that it can be said not to touch things and the bot will not run into every little thing. I like it will alert my phone if it has an issue and I can connect directly to it and navigate remotely back on track.
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Opprinnelig publisert på Samsung US
Calisstic
5 (9,999)

2023-01-17

Palmdale, CA

5 (9,999)
[This review was collected as part of a promotion.] My robot is like the pet that cleans up after itself! As advertised, all of it's features work hand over foot flawlessly. It's a must have for any home.
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Opprinnelig publisert på Samsung US
ym2023
5 (9,999)

2023-01-17

Rochester,MI

5 (9,999)
[This review was collected as part of a promotion.] The best vacuum we have owned. We use it on the hardwood and carpets. Does a phenomenal job - very happy w the purchase.
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Opprinnelig publisert på Samsung US
Jared Ferreira
2 (9,999)

2023-01-07

NJ

2 (9,999)
as a dog owner ... this product comes up way short. we own the previous 9250 powerbot samsung put out and it is a beast, so much so that we didn't hand vacuum for over 2 years (no exaggeration). with this new jetbotai the engineering team used a soft bristle brush which is not picking up dog hair on carpets. not even a clump of dog hair. not worth the cost if it can't do the basics. this product got demoted to the basement and we brought the older model back upstairs. c'mon samsung, you're better than this.
Opprinnelig publisert på Samsung US
Svar fra Samsung:
2023-01-12

Samsung Care

Hi Jared Ferreira, Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG) Have a great day. ^Charles

Bucky
5 (9,999)

2023-01-04

Kansas City, MO

5 (9,999)
this is our 2nd samsung smart vacuum. the first didn't seem very smart - couldn't find its way back to the docking station, got stuck under chairs, etc. this one seems to work great. we put the station in the laundry room at one end of the house. the vacuum mapped the house first, now cleans the entire house (has to recharge once to finish) and finds its way home every time. seems to do a good job cleaning. only real negative that i can see at this point is the bags - great for hypoallergenic, but costly to replace. and with 2 dogs and 2 cats, it looks like it will fill up pretty quickly. all in, i'd recommend it.
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Opprinnelig publisert på Samsung US
RanJ
5 (9,999)

2022-12-27

Fort Walton Beach, Florida

5 (9,999)
I've owned this awesome robot vac for about 3 months now and didn't realize I'd be using it as much as I do. First of all the vac just looks great!!! Love that it maps the house before using it. After this you can name each room and you can choose to vac one or all rooms. Love also that you can set "no go zones" to keep the vac out of certain areas. Love the camera that you can tap into to see the robot vac in action. Would be nice if you could control the vac thru the house while not cleaning, for monitoring purposes. Love the auto cleaning of the dust bin and monitoring of the hepa filters letting you know when cleaning is needed. This robot vac has so many bells and whistles!! I named it AL and it is part of my Robotic cleaning crew. I also have the Robot Mop!! I would highly recommend this robot!! I love the Object Recognition so I'm not worried about letting it loose while I'm not at home. I love, love love this robot vac!!!
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Opprinnelig publisert på Samsung US
virgilio12
5 (9,999)

2022-12-16

5 (9,999)
[This review was collected as part of a promotion.] Love it -- love all the features. It'd be nice if one could turn off / dim the green all-charged light, but otherwise works perfectly.
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Opprinnelig publisert på Samsung US
WAAA
4 (9,999)

2022-12-16

Boston

4 (9,999)
[This review was collected as part of a promotion.] It’s been couple weeks and it’s been keeping our floors pretty much dust free.
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Opprinnelig publisert på Samsung US
Silver340ms
5 (9,999)

2022-12-14

California

5 (9,999)
[This review was collected as part of a promotion.] I bout it a month ago sofar so good no problem cleans the house
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Opprinnelig publisert på Samsung US
Marko
3 (9,999)

2022-11-28

Tampa, FL

3 (9,999)
[This review was collected as part of a promotion.] It's cool product, it has great capabiltiies but it fails on going onto rugs in 50% time. It's also 1h 20min battery so it makes take few tries to clean apartment. What I do not like is app it would be so much easier to change layout on computer. Object recognition is definitely worst feature. It sometimes recognizes cables as pet waste :) same try tomorrow it's cable, next time same location sox.
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Opprinnelig publisert på Samsung US
Svar fra Samsung:
2022-12-02

Customer Care

Hi Marko, Thanks for appreciating our product, the Samsung Vacuum, despite its flow. Let me share the product manual where you can find some troubleshooting steps for the feature you mention. Troubleshooting Page 21 https://downloadcenter.samsung.com/content/UM/202210/20221031152751004/O_DJ68-00846B-04_221028.pdf If you require any further information, feel free to contact us via the following links. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) You may provide this reference number (1145208407) to help our team gather your information. Thank you for choosing Samsung. Have a great day. ^^Ross

Alan
5 (9,999)

2022-11-22

New Zealand

5 (9,999)
I have only had it for one week and love it, awesome buy wish I got one sooner.
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Opprinnelig publisert på Samsung US
Junctionivy
5 (9,999)

2022-11-12

Raleigh, NC

5 (9,999)
[This review was collected as part of a promotion.] It talks to us and does an excellent job of cleaning. Really hands off cleaning and with object avoidance, not much of prepping the room is needed. I also love feeling more secure when I am away by being able to drive around the house and check on things with its camera. My only con is the app needs work with more user friendly features.
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Opprinnelig publisert på Samsung US
matt55119
3 (9,999)

2022-11-10

Nashville

3 (9,999)
[This review was collected as part of a promotion.] It's expensive, and so expectations are high. I bought this for the living room - I have a dog that sheds, and have hardwood floors. It does clean the dust from the floor - it tends to clump the dog hair. And it's not a complete solution - it can't go under the chairs (didn't expect it to), which means I get out the Swifter anyway. The radar is impressive - moves around the shoe left on the floor. But basically this is an expensive toy - not a serious vacuum.
Opprinnelig publisert på Samsung US
Svar fra Samsung:
2022-11-15

Samsung Care

Thank you for your purchase, Matt55119! Sharing your review with the vacuum keeps us on track. The below link is the user manual for your model. Turn page 11 (Jet Bot - bullet #3), page 13 (In Use - Caution bullet #3 and 10), page 16 (Installation - bullet #1, Using - bullet #3 and 4), and page 17 (Caution - bullet #4 and 7) for reference: https://downloadcenter.samsung.com/content/UM/202210/20221031152751004/O_DJ68-00846B-04_221028.pdf For reference, I shared this link about: Jetbot Mop is not cleaning properly: https://www.samsung.com/us/support/troubleshooting/TSG01207761/ Clean with your Jetbot Mop: https://www.samsung.com/us/support/answer/ANS00086882/ Properly clean and maintain your Jetbot Mop: https://www.samsung.com/us/support/answer/ANS00086883/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1145148233), which will help our team pull up your information. Have a great day. Melardo

jtchin
5 (9,999)

2022-11-08

San Francisco, CA

5 (9,999)
[This review was collected as part of a promotion.] - Quiet. Has a "Max", "Smart", and "Normal" suction setting. Smart adjusts based on florring and amount of dirt/dust detected. Max and normal are exactly as they sound. Usually use Smart. Will set to Max for spot cleang. - Map. You can specify it clean a room, designated spot, around furniture or appliances it has detected(ai), or the whole house. - Communication. It tells you everything it's doing, including when it recognizes an obstacle. Also, the light strip on the front not only looks cool but indicates various modes: green=charged, white=in operation, bule=home monitoring (via the camera). You also see the lihht bar animate when it's 'thinking'. - Battery. For our 1500+ square foot upper level it cleans it all in one run if on Smart suction and zig zag cleaning pattern. Otherwise it will return to base about 80% through to empty and charge. -Self emptying. Only have to worry about emptying the bag in the tower every 2-3 months. - Ai. It does recognize different objects and acts accordingly. If a cord, towel, clothes, cup, plate, etc, is on the floor it will usually recognize it and avoid. I say usually because I have observe it on occasion miss a power cord depending on how it's laying on the floor. I believe it has more to do with there being adequate light for the camera based ai more than anything. But 9/10 times it 'sees' , identifies, and reacta accordingly.
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Opprinnelig publisert på Samsung US
Hullabaloo
4 (9,999)

2022-11-02

4 (9,999)
[This review was collected as part of a promotion.] It was a lot of work to get my house adequately prepped to have this run whenever, but it was worth it... Plus live video from any room is a neat perk... (see what I did there?)
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Opprinnelig publisert på Samsung US
JetBotEnthusiast
5 (9,999)

2022-10-31

Chicago, IL

5 (9,999)
[This review was collected as part of a promotion.] This is by far the best robot vacuum for hard wood and non-carpet surfaces. Definitely recommended!
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Opprinnelig publisert på Samsung US
Prasanna
5 (9,999)

2022-10-29

5 (9,999)
[This review was collected as part of a promotion.] Great product, works very well. Clean good and low noise.
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Opprinnelig publisert på Samsung US
serge
5 (9,999)

2022-10-27

5 (9,999)
[This review was collected as part of a promotion.] I found this one to be much easier to use compared to other robotic vacuums. It uses lidar to detect obstacles, meaning that it doesn't need light at all to avoid obstacles. As a result it never bumps into objects and maps the area quite fast
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Opprinnelig publisert på Samsung US
Jtchin
5 (9,999)

2022-10-27

Hercules, CA

5 (9,999)
[This review was collected as part of a promotion.] Great vacuum; replacement of older Samsung vacuum. This model no longer get itself caught on cables left on the floor.
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Opprinnelig publisert på Samsung US
Srube
5 (9,999)

2022-10-27

Omaha

5 (9,999)
[This review was collected as part of a promotion.] I e had the older Samsung robots and they never really lived up to the promise. this thing is so much better. The house mapping is incredibly cool and the AI is pretty good. Once in a while it will get itself stuck or ram into something, but it's 99% awesome. Choosing rooms is amazing and the self emptying function is worth every penny. Also the find my pet function is hilarious.
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Opprinnelig publisert på Samsung US
Tammi T
4 (9,999)

2022-10-27

Midway, Texas

4 (9,999)
[This review was collected as part of a promotion.] I have had this for a little while now. Great robot vacuum. Easy to use. it wont pick up dog hair very good. It leaves fur piles in various places. The fuzzy rollers just are not working as expected. The camera is great. Easy to clean.
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Opprinnelig publisert på Samsung US
crazycurl20
5 (9,999)

2022-10-26

North Caronlina

5 (9,999)
[This review was collected as part of a promotion.] I have had some mid-bottom of the line robot vacuums before, and felt that they didn't do a great job, but I assumed that's all they were meant to do. But this Samsung Jet Bot AI+ has by far exceeded any expectations I had for a robot vacuum. It is the most powerful one I have had yet, and I love the report I get each time it is used. It is also very user friendly for how many features it has. Most importantly, it makes my life easier and makes being home more relaxing, which is something I have never experience with a robot vacuum before.
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Opprinnelig publisert på Samsung US

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