Jet Bot AI+ VR50T95735W/WA 5W kraftig rengjøring

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Førsteklasses funksjoner

JetBot AI+ uses AI Object Recognition to sense a sofa, cable, table, dog bowl, socks and TV on the floor in front of it to clean closely and effectively around them.

Jet Al objektgjenkjenning

JetBot AI+ docks with its Clean Station, which uses suction to automatically remove dust easily and more hygienically.

Clean Station

JetBot AI+’s Advanced 5-layered filtration system is composed of a Metal Mesh Grille Filter, Jet Cyclone, Washable Sponge Filter, Washable Micro Filter and Fine Dust Filter to release clean air.

Avansert 5-lags filtreringssystem

The black background turns into white as JetBot AI+ moves from left to right.

Kraftfull rengjøring

Funksjoner

Nyt en smartere måte å leve på


Høydepunkter

Jet Al objektgjenkjenning

Jet Al objektgjenkjenning

Rengjør trygt og effektivt.

Rengjøringsstasjon

Rengjøringsstasjon

Gled deg over en enklere og mer hygienisk måte å tømme støvbeholderen hver 1 – 3 måned.

Kraftfull rengjøring

Kraftfull rengjøring

Rengjør med et jevnt kraftfullt sug takket være Digital Inverter Motor og Jet Cyclones multisyklondesign.

Rengjør intelligent ved å gjenkjenne artikler

Jet Al objektgjenkjenning

Rengjør trygt og effektivt. Jet Al objektgjenkjenningsteknologi identifiserer og klassifiserer forskjellige typer objekter og møbler*, ved å kartlegge plasseringen av dem. Jet Bot vil så rengjøre tett inntil generelle artikler, holde en trygg avstand fra skjøre objekter eller unngå alt som er farlig**.

*Eksempler på artikler: klimaanlegg (stående), kjøleskap, TV, vaskemaskin/tørketrommel, luftrenser, AirDresser, sofa, seng, bokhylle, bord, Bespoke (kjøleskap, oppvaskmaskin) ekskrement, strømkabler, håndkle/sokk, kopper, glass, flasker, boller, vaser. **Objektgjenkjenning kan påvirkes av formen eller miljøforholdene til et objekt.

Navigerer nøyaktig og renser effektivt

LiDAR-sensor

Rengjør hjemmet mer effektivt og grundig, ettersom det beregner plasseringen nøyaktig og optimaliserer runden sin. En LiDAR-sensor sporer Jet Bots beliggenhet nøyaktig ved å skanne et rom* for å samle inn avstandsinformasjon. Den beveger seg effektivt og dekker mer av hjemmet**.

Navigerer nøyaktig og renser effektivt Navigerer nøyaktig og renser effektivt
Navigerer nøyaktig og renser effektivt Navigerer nøyaktig og renser effektivt

* Skanner 360° over et område på 6 meter ved 10 omdreininger per sekund.** Basert på intern testing i et område med møbler ordnet på samme måte som et reelt hjemmemiljø sammenlignet med en vanlig Samsung VR7000M.

Unngå å bli sittende fast i små hindringer

3D-sensor

Sørg for at hjemmet ditt blir rent uten å måtte sjekke hvert rom for hindringer. Jet Bots 3D-sensor skanner nøyaktig et bredt område* ved bruk av 3D-dybdekamera. Den oppfatter romstrukturen og eventuelle hindringer, inkludert smale eller små objekter, som kabler, selv om de kun er 1 cm høye **.

* Opptil 1 m, horisontalt synsfelt: 60°, vertikalt synsfelt: 40°. ** Så lite som ca. 1 cm bredt, 1 cm høyt og 1 cm dypt.

Rett og slett en mer hygienisk støvfjerning

Clean Station

Gled deg over en enklere og mer hygienisk måte å tømme støvbeholderen hver 1 – 3 måned*. Etter rengjøring vil robotstøvsugeren automatisk gå tilbake til rengjøringsstasjonen, som fjerner støv** ved å bruke «Air Pulse»-teknologi. Og et flerlagsfiltreringssystem fanger opp 99,999 % av fine støvpartikler*** og allergener.

Rett og slett en mer hygienisk støvfjerning Rett og slett en mer hygienisk støvfjerning
Rett og slett en mer hygienisk støvfjerning Rett og slett en mer hygienisk støvfjerning

* Kan variere avhengig av omfanget av støv i hjemmet. ** Resultatene kan variere avhengig av individuell bruk. Støv og hår som sitter fast inne i grillen fjernes kanskje ikke med en enkelt syklus.*** Basert på interne tester, i Max-modus, iht. standarden IEC62885-2 kl. 5.11. Resultatene kan variere avhengig av de faktiske forholdene i hjemmet.

Ekstra filtrering for å frigjøre ren luft

Avansert 5-lags filtreringssystem

Frigi ren luft med et avansert 5-lags filtreringssystem Når luft kommer inn, fanger et metallfilter opp større støvpartikler. Så fanger Jet Cyclone, svampefilter og mikrofilter opp støv, etterfulgt av et fint støvfilter. Det fanger opp 99,99 %* av mikrostøv, inkludert 0,5 ~ 4,2 µm partikler og allergener.

Ekstra filtrering for å frigjøre ren luft Ekstra filtrering for å frigjøre ren luft
Ekstra filtrering for å frigjøre ren luft Ekstra filtrering for å frigjøre ren luft

* Basert på interne tester, i Max-modus, iht. standarden IEC62885-2 kl. 5.11. Resultatene kan variere avhengig av de faktiske forholdene i hjemmet.

Enkel å tømme og støvbeholderen kan vaskes

Støvbeholderen kan vaskes

Hold støvbeholderen i ren og hygienisk stand, og tøm enkelt støvsugeren. Hele støvbeholderen på 0,2 liter, innbefattet multisyklonsystemet, kan vaskes, slik at den holdes ren.

Komfortabel, kraftfull rengjøring

Kraftfull rengjøring

Rengjør hjemmet ditt mye mer effektivt med et jevnt kraftfullt sug takket være Digital Inverter Motor og Jet Cyclones multisyklondesign. En ultraeffektiv børste rengjør også alle typer gulv, inkludert teppe og tregulv, med færre floker.

Rengjør med langvarig sugeevne

Jet Cyclone

Nyt renere luft og jevn sugeevne med Jet Bots ultraeffektive multisyklondesign. Jet Cyclone fanger opp større støvpartikler i et metallfilter i det første kammeret. Et andre kammer har 8 separate sykloner som fanger opp fine støvpartikler, som bidrar til å redusere tapet av sugeevne.

Automatisk sugeevnekontroll

Intelligent Power Control

Rengjør tregulv og tepper grundig. Jet Bots Intelligent Power Control* identifiserer overflatetype og omfanget av støvpartikler. Deretter justerer den sugeeffekten automatisk for å rengjøre grundig. Den øker sugeevnen til å rense dypere inn i tepper med kraftkontrollteknologi.

* Intelligent Power Control er kun tilgjengelig i Smart-modus.

Effektiv rengjøring på alle typer gulv

Ultraeffektiv børste

Rengjør tepper og tregulv mer effektivt og med færre floker. Robotstøvsugerens ultraeffektive børste har fine fibre laget av myke vevde tekstiler, inkludert antistatisk sølv. Ultraeffektive avtrekkere sliper også hår for å unngå å få dem floket rundt børsten.

Velg hvilke rom du vil rengjøre

Select & Go

Maksimer effektiviteten og spar tid ved å velge spesifikke områder du vil rengjøre ved bruk av Select & Go. Jet Bot gjenkjenner rom og kan rengjøre dem selektivt, rom for rom, og sørger for at hjemmet ditt blir rengjort raskt og effektivt.

Angi begrensede områder for å forhindre tilgang

Rødsone

Unngå verdifulle møbler, visse rom eller andre områder du velger. Ved hjelp av en SmartThings App* kan du opprette «rødsoner» eller virtuelle vegger ved å velge steder på et kart over hjemmet ditt. De forhindrer robotstøvsugeren i å gå inn i områdene uten å måtte sette opp fysiske barrierer.

* Tilgjengelig på Android- og iOS-enheter. En Wi-Fi-tilkobling og en Samsung-konto kreves.

* Tilgjengelig på Android- og iOS-enheter. En Wi-Fi-tilkobling og en Samsung-konto kreves.

Enkel fjernkontroll ved bruk av en smarttelefon

Oppgradert Wi-Fi-kontroll

Kontroller og overvåk Jet Bot når som helst og hvor som helst med Wi-Fi-kontroll. Ved bruk av SmartThings App* kan du eksternt planlegge når den skal rense utvalgte rom eller angi rødsoner. Du kan også overvåke hvor det rengjøres i sanntid med Jet Live.

* Tilgjengelig på Android- og iOS-enheter. En Wi-Fi-tilkobling og en Samsung-konto kreves.

Fjernovervåk hjemmet eller kjæledyret ditt

Jet Live

Sjekk kjæledyrene dine og hjemmet ditt uansett hvor du befinner deg. Jet Bots frontkamera kan direktesende videobilder i sanntid ved hjelp av SmartThings App*. Og i patruljemodus kan du overvåke statusen av hjemmet ditt. Den støtter E2EE**, så video er sikkert kryptert og kan kun sees av en autorisert bruker.

* Tilgjengelig på Android- og iOS-enheter. En Wi-Fi-tilkobling og en Samsung-konto kreves.** Ende-til-ende-kryptering.

Sporing av rengjøringsfremdrift i sanntid

Live Cleaning Report

Sjekk Jet Bots fremgang og status i sanntid ved hjelp av en SmartThings App*. Med Live Cleaning Report kan du raskt se bevegelsen på et kart over hjemmet ditt uansett hvor du befinner deg. Du kan se hvor den har rengjort, sette den på pause eller stoppe den. Du kan også se rengjøringshistorie.

* Tilgjengelig på Android- og iOS-enheter. En Wi-Fi-tilkobling og en Samsung-konto kreves.

* Tilgjengelig på Android- og iOS-enheter. En Wi-Fi-tilkobling og en Samsung-konto kreves.

Hva det er i boksen


Spesifikasjoner

  • Støvkapasitet

    0.2 L

  • Maks. forbrukseffekt

    170 W

  • Vekt sett

    4.4 kg

  • Mål sett (BxHxD)

    305x136.5x320 mm

  • Nettovekt

    9.5 kg

  • Nettomål (BxHxD)

    305x544x450 mm

  • Main Color

    Misty White

  • Farge på hoveddel

    Misty White

  • Digital Inverter Motor

    Yes

  • CPU Type

    Quad-Core R18

  • AI Processor

    Intel® Movidius™ Myriad™ X

  • 3D Sensor

    Yes

  • LiDAR Sensor

    Yes

  • Anti-Cliff

    Yes

  • Maks. forbrukseffekt

    170 W

  • Max Running Time

    90 min

  • Sugekraft

    30 W

  • Støy

    74 dBA

  • Display Type

    LED

  • Batteritype

    Li-ion

  • Voltage

    21.6 V

  • Ladetid

    210 min

  • Charging Station

    Clean Station

  • Pre-Motor

    Yes

  • Fine Dust Filter

    Yes

  • Main Brush 1

    High-efficiency Brush

  • Paneltype

    Multi Cyclone

  • Støvkapasitet

    0.2 L

  • Magnetic Tape

    1 stk

  • Extra Filter

    Pre-Motor Filter 1EA

  • Consumption Power

    1300 W

  • Dust Bag

    2 stk

  • Voltage, Hz

    220-240V~, 50-60Hz

  • Dust Bag Capacity

    2.5 L

  • Dimensjon (WxHxD)

    272x544x416 mm

  • Vekt

    5.1 kg

  • Filtration Rate

    99.999 %

  • SmartThings App Support

    Yes

  • Bixby, Alexa, Google Assistant Support

    Yes

  • Object Recognition

    Yes

  • Home Monitoring

    Yes

  • Patrol Mode

    Yes

  • Live Cleaning Report

    Yes

  • Select & Go

    Yes

  • No go Zone

    Yes

  • Voice Guide

    Yes

  • Scheduling

    Yes

  • Wi-fi Control

    Yes

  • Intelligent Power Control

    Yes

  • Washable Dust Bin

    Yes

  • Auto-Docking

    Yes

  • Mål sett (BxHxD)

    305x136.5x320 mm

  • Nettomål (BxHxD)

    305x544x450 mm

  • Bruttomål (BxHxD)

    417x451x578 mm

  • Vekt sett

    4.4 kg

  • Nettovekt

    9.5 kg

  • Bruttovekt

    13.6 kg

Anmeldelser

Jet Bot AI+ VR50T95735W/WA 5W kraftig rengjøring

4.2

Anbefalt av 84% av kundene.

Skriv en anmeldelse
5 Stjerner 60%
4 Stjerner 19%
3 Stjerner 7%
2 Stjerner 4%
1 Stjerner 10%

Anmeldelser med bilder og videoer

Filter

Relevanssortering plasserer de beste anmeldelsene øverst. Vi tar hensyn til hvor mange som har markert at anmeldelsen er nyttig, hvor ny den er, bilder og andre egenskaper som leserne omtaler i sine anmeldelser.

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242 Anmeldelser

Disappointed Duster
3 (9,999)

2023-05-18

3 (9,999)
I purchased this product April 24, 2022. I just had to send it in for its second repair. The first time I sent it in, there was an error saying the filter was clogged. That repair was covered under warranty. This time I sent the product in because there was a LiDAR issue. This repair cost 225.00 plus the cost of the shipping materials. I purchased this product because I figured you get what you pay for, but not in this case. I had my iRobot for 6 years and never had an issue. This expensive product, works excellent when it’s fully operational, but having to send it in for repair twice already in just over a year is disappointing to say the least.
Nyttig?
Opprinnelig publisert på Samsung US
Svar fra Samsung:
2023-05-23

Samsung Customer Care

Hello there, We would love to discuss your vacuum to determine how we can best assist you. Please feel free to get back to us via the following options: 1. Samsung: Community smsng.us/Samsung-Community 2. Facebook: smsng.us/Facebook-Messenger 3. Twitter: smsng.us/Twitter-Messages When you message us, Please provide us with this reference number (1145807584) to help our team gather your information. Have a great day. -John

Samus
5 (9,999)

2022-01-04

San Jose, CA

5 (9,999)
[This review was collected as part of a promotion.] I bought this vacuum about 2 months ago, and it has been amazing at cleaning my apartment. A once a day vacuuming schedule is pretty good at keeping on top of my dog's shedding. It's able to traverse my apartment and avoids certain obstacles that would jam my other robot vacuums. It has an RC mode for manual controls (great for snooping around the house while outside). It also has a Find My Pet feature for the robot vacuum to wander around the house until the camera catches sight of the dog. The only complaint I have is that it's a bit tall and cannot vacuum under a couple of my furniture pieces, but even then, it's not much of an issue.
Jeg anbefaler dette produktet
Nyttig?
Opprinnelig publisert på Samsung US
Blancheton
4 (9,999)

2021-12-03

Ugny

4 (9,999)
Je suis très heureuse de mon choix. Ce petit Robot fait des merveilles dans mon appartement. En plus d’être pratique il est plutôt très silencieux pour un aspirateur. Il fait son travail tout seul et c’est super agréable de pouvoir se reposer en rentrant à la maison et ne pas avoir à penser à passer l’aspirateur. J’ai des animaux qui perdent leur poils et aspirer était vraiment devenu une corvée que je redoutais. C’est donc très pratique ! Plus besoin de se soucier de cette tâche ménagère. Certes son prix est élevé mais il en vaut la peine! Imaginer ne plus avoir à passer l’aspirateur c’est le pied. Je recommande ce produit à 100%
Jeg anbefaler dette produktet
Nyttig?
Opprinnelig publisert på Samsung France
DogLover13
5 (9,999)

2022-06-16

Glasgow, KY

5 (9,999)
[This review was collected as part of a promotion.] I had an older Samsung robot vacuum, and it was good, but required constant maintenance as we have dogs that shed a lot. Repeatedly had to empty and also clean the roller. The JET BOT AI+ is maintenance free and the redesigned roller never clogs! The AI+ empties itself when the bin is full and cleans our whole floor (@1600sqft) and multiple surfaces on one charge. Did I mention how quiet it is?? Wow! I work at home at it can be running in the background without disruption. Overall, the Jet Bot AI+ cleans great on all surfaces and collections all the dog hair (and dirt/dust) that collects along the baseboards overnight.
Jeg anbefaler dette produktet
Nyttig?
Opprinnelig publisert på Samsung US
Ttzep
3 (9,999)

2022-02-14

3 (9,999)
although this vacuum is quiet, it doesn't work as it should. for example it will not go on rugs, even low pile. it never went under my coffee table, or sofas even though there was plenty of room. the auto resume never worked. it did pretty good picking up dog hair, but the microfine filter clogged up within 30 minutes of it starting. i would have to pause the vacuum empty it and take a tooth brush the the filter. that was very annoying. after speaking with customer care and never hearing back from them i returned the vacuum. i ended up purchasing another bot vacuum different company that does everything this one was supposed to do, for a whole whole lot less.
Nyttig?
Opprinnelig publisert på Samsung US
Svar fra Samsung:
2022-06-17

Samsung Care

Dear Valued Samsung Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. We’re saddened that you no longer have the product and would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs. Reference number: 1144609480 -Trisha-

Russell Upsomgrubb
2 (9,999)

2023-03-10

2 (9,999)
This machine has the same problems that my powerbot did. There were two edge sensors on the powerbot and it and every time I tried to clean black rugs, it thought it was coming to an edge. I have rugs with black patterns on them and it looks to me like the jet bot is doing the same thing.. the problem with this machine is there are five edge sensors underneath. When I did on the power bot was cover up the edge sensors with black tape then it worked fine. so I guess I have to cover up all all five edge sensors on this jet bot with black tape or it's not gonna clean my pattern rugs and it's not going to map my house correctly.
Nyttig?
Opprinnelig publisert på Samsung US
Svar fra Samsung:
2023-03-15

Samsung Care

Good day, Russell Upsomgrubb. We would like you to have the best cleaning experience possible with your range. If your Jetbot Mop is not cleaning normally or thoroughly, or if the force of the mop is weak, there are a few things you can check using the link below. Jetbot Mop is not cleaning properly: https://www.samsung.com/us/support/troubleshooting/TSG01207761/ For more details, please refer to page 21 of the user manual: https://downloadcenter.samsung.com/content/UM/202210/20221031152751004/O_DJ68-00846B-04_221028.pdf If you require further assistance in the future, please do not hesitate to reach us through the channels listed below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1145566845) to help our team pull up your information when you message us. Have a wonderful day! —Vannesa

Marine0987
3 (9,999)

2021-12-03

Lavelanet

3 (9,999)
L’aspirateur cartographie les pièces de la maison en voyant les objets à éviter, puis il fait son travail, vous pouvez programmer l’heure à laquelle il doit se mettre en route, il revient tout seul à sa base pour vider la poussière mais c’est beaucoup bruyant. Le soucis que j’ai eu concernant les accessoires qui ne sont pas indiqués dans la notice et qui pour mon domicile serai indispensable ( une barrière pour pas que l’aspirateur y aille). Pour vous donner une idée il aspire 53m2 en 1h). L’avantage c’est que vous pouvez le faire fonctionner à distance avec l’application sur votre téléphone et l’aspiration est top.
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Opprinnelig publisert på Samsung France
Svar fra Samsung:
2021-12-07

service clients Samsung

"Chère Marine0987, Nous vous remercions d’avoir partagé votre expérience avec l’Aspirateur Robot Jet Bot AI+ Samsung, Sachez que votre Clean Station élimine la poussière grâce à la technologie “Air Pulse”. Son système de filtration multicouche piège 99,999% de la poussière fine et des allergènes. C’est pour cela que la Clean Station peut être bruyante. De plus, vous pouvez définir des zones d’accès interdites afin que votre robot n’y aille pas grâce à l’application SmartThings. Pour un usage optimal de votre appareil, nous vous mettons à disposition notre page dédiée aux solutions et astuces: https://www.samsung.com/fr/support/model/VR50T95735W/WA/ Enfin, nous vous invitons à rejoindre la communauté Samsung pour partager votre expérience avec d’autres utilisateurs: https://eu.community.samsung.com/t5/maison-electrom%C3%A9nager/bd-p/fr-home Nous restons à votre écoute, Morgan, service clients Samsung "

Bucky
5 (9,999)

2023-01-04

Kansas City, MO

5 (9,999)
this is our 2nd samsung smart vacuum. the first didn't seem very smart - couldn't find its way back to the docking station, got stuck under chairs, etc. this one seems to work great. we put the station in the laundry room at one end of the house. the vacuum mapped the house first, now cleans the entire house (has to recharge once to finish) and finds its way home every time. seems to do a good job cleaning. only real negative that i can see at this point is the bags - great for hypoallergenic, but costly to replace. and with 2 dogs and 2 cats, it looks like it will fill up pretty quickly. all in, i'd recommend it.
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Opprinnelig publisert på Samsung US
Prophete1
5 (9,999)

2021-07-12

upper marlboro

5 (9,999)
[This review was collected as part of a promotion.] This vacuum is amazing, the best I have utilized so far. I love the mapping feature that allows you to edit places you don't want to be bothered. It lasts for a long time, 90 minutes to be exact and the self-cleaning brush makes it easier to maintain. The suction power is great it picks up everything. The 99% filtration and the clean station had attracted me the most to buy this vacuum, and then I found out there is more such as the No-Go Zone in settings, that allow controlling where the Bot can go. It's very impressive, I am amazed at how the bot can identify what suction power to use when on the carpet or the hardwood floor. It is definitely a great buy and won't regret it at all.
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Elof
4 (9,999)

2022-07-20

Köln

4 (9,999)
[Diese Bewertung wurde im Rahmen einer Werbeaktion gesammelt.] Ich habe jetzt den Jet Bot AI seit ca 4 Wochen im Einsatz. Das Design ist der Hammer und hebt ihn deutlich von der Konkurrenz ab. Nach dem auspacken habe ich ihn zunächst laden lassen und ihn dann zum Kartieren losgeschickt. Die erfassung der Wohnung hat hervorragend funktioniert. Durch seine D-Form kommt er sehr gut in die Ecken. Auf Teppichen konnte ich ihn leider nicht ausprobieren da ich keine habe. Aber auf Fliesen und Laminat saugt er super. Der Akku reicht für eine 110qm Wohnung so gerade eben. Ich bin sehr zufrieden mit unserem Schnauffi. Ein kleines Manko hat er dann aber doch, er ist zu hoch. Erkommt nicht unter die couch und unter das Bett, das ist schade. Weniger anzeigen
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Opprinnelig publisert på Samsung Germany
Svar fra Samsung:
2022-07-21

Samsung Service Team

Hallo, deine Begeisterung freut uns sehr. Wir danken dir, dass du deine Eindrücke mit uns teilst.

samsamsung
4 (9,999)

2021-09-08

USA

4 (9,999)
this is the best robot vaccum i have ever used. however, the clean station requires a replaceable dust bag (like their jet stick clean station) and this bag is not available for ordering anywhere that i can see. it does not even show up on the samsung site. when you look at the jet bot product page, under accessories it even shows you the wrong dust bag. it lists the dust bag for the jet stick vacuum which is incompatible (i have both the stick and this robo). the vacuum only comes with two dust bags which may last a few weeks but without those dust bags this vacuum is essentially useless.
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Opprinnelig publisert på Samsung US
Svar fra Samsung:
2021-09-09

Samsung Care

Thank you for sharing how you feel about the unit. We hear our customers' concerns. We are looking into this and will provide an update on Samsung.com when available. ^Pat

Yoann L
3 (9,999)

2021-11-16

TOULOUSE

3 (9,999)
Aspirateur qui aspire vraiment très bien, ne fait pas trop de bruit sauf quand il se vide à la station mais ça ne dure que quelques secondes donc c'est top ! Possède différent types d'aspiration et peut donc passer même sur des surfaces comme des tapis par exemple. Les capteurs sont très performants puisque l'aspirateur ne se cogne jamais dans les meubles et rase vraiment les murs grâce aux "brosses" et capteurs latéraux. De plus, il est possible de lui "interdire" certaines zones pour qu'il n'y aille pas. Cependant, lorsqu'il y a un problème au niveau des capteurs, les trajectoires de nettoyage sont complètement perturbées et le nettoyage est presque inexistant, le robot est complètement perdu.
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Opprinnelig publisert på Samsung France
Svar fra Samsung:
2021-11-24

service clients SAMSUNG

"Cher Yoann L, Merci d’avoir pris le temps de nous laisser un avis concernant l'Aspirateur Robot Jet Bot AI+ Samsung, Pour optimiser le fonctionnement des capteurs de votre aspirateur, nous vous recommandons de les nettoyer ainsi que sa caméra. Vous trouverez sur ce lien comment faire: https://www.samsung.com/fr/support/home-appliances/comment-nettoyer-et-entretenir-mon-aspirateur-powerbot/ Si la situation persiste, sachez que votre appareil est garanti 24 mois. Voici tous les détails de la garantie: https://www.samsung.com/fr/support/warranty/ Vous pouvez ainsi nous contacter au 01 48 63 00 00 et nous serons en mesure de vous conseiller sur la marche à suivre. Nous sommes disponibles du lundi au samedi, de 9h à 20h. Aussi, pour utiliser au mieux votre aspirateur, n’hésitez pas à consulter notre page dédiée aux solutions et astuces: https://www.samsung.com/fr/support/model/VR50T95735W/WA/ Enfin, nous vous invitons à rejoindre la communauté Samsung, afin de partager votre expérience avec d’autres utilisateurs: https://eu.community.samsung.com/t5/maison-electrom%C3%A9nager/bd-p/fr-home Nous restons à votre disposition, Alex, service clients Samsung "

JayZack
1 (9,999)

2025-10-13

Raleigh, nc

1 (9,999)
[This review was collected as part of a promotion.] I was really excited to integrate another Samsung device in my house since I already have the fridge, dishwasher, washer, dryer, TV, phones, etc. But this device has given us nothing but headache. Whether you use no go zones or not, it often gets confused and focuses one area so much that it kills the battery. One day we were not home it did this and drained the battery so much that it will no longer charge. We should have to babysit a smart vacuum. The replacemnt battery cost more than the unit is worth and I guess we will have to finally add some other brand appliance to out smart home.
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Opprinnelig publisert på Samsung US
Svar fra Samsung:
2025-10-13

SEA Care

JayZack, sharing your experience using the Jetbot matters. Allow us to help. Here is a guide to help you if your JetBot is not charging. Jet Bot will not charge https://www.samsung.com/us/support/troubleshoot/TSG10002358/ Please refer to your user manual for more details if the JetBot is not cleaning the assigned area. Turn to page 45, "The map which the Jet Bot has created is different from the saved map and the map is also drawn askew." User Manual https://downloadcenter.samsung.com/content/UM/202312/20231214123813978/O-DJ68-00846B-04_IB_VR9500_AA_EN_231211.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1151013064) to help our team pull up your information. Have a great day. ^Camille

Am0004
1 (9,999)

2025-03-10

1 (9,999)
[This review was collected as part of a promotion.] I bought this about a year ago and it was the worst large amount of money I have ever spent. The vacuum always gets lost, can never find it's way "home" and runs into almost all of my future leaving marks on the surface. If I would have known this product was not as "smart" as it's claimed to be I would have never purchased it. It worked fine for the first few months but later down the road it just became worse and worse. I have tried resetting, recalibrating, and remapping my home with the vacuum but it has never went back to how it should work. Maybe I just received a faulty unit but this was a complete waste of money. Plus my cat will not ride the machine, instead he is scared to death of it.
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Opprinnelig publisert på Samsung US
Svar fra Samsung:
2025-03-10

SEA Care

Hi there, We appreciate you sharing your experience with the appliance. Please see page 44 for some troubleshooting steps to help the unit return to the docking station (The Jet Bot cannot find the Clean Station). Manual https://downloadcenter.samsung.com/content/UM/202312/20231214123813978/O-DJ68-00846B-04_IB_VR9500_AA_EN_231211.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1148570215) to help our team gather your information. Have a great day. ^Charles

Forest
5 (9,999)

2024-05-06

Florida

5 (9,999)
I have had the Jet Bot for three weeks now and I am very happy with the way it functions around my “complicated” house setting. I have seven in door cats and we needed a system where the cat hair could be controlled. The Jet Bot has really helped with this situation, I have set up a schedule on the app and it does it thing when we are not home. I love the camera as I can watch it’s progress from work. It never bumps into furniture and stops for objects that do not need to be vacuumed. I would highly recommend this product to anyone wanting a high quality robo vac. Thanks, Brett
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Opprinnelig publisert på Samsung US
Luis
5 (9,999)

2022-07-12

5 (9,999)
[This review was collected as part of a promotion.] Bought this to replace our aging powerbot that had an extended warranty set to expire. While the powerbot did a better job under the cabinets because of its smaller size it did struggle at times getting back to the charging base. This jetbot ai+ does an excellent job navigating and creating a map of the house. This vacuum has not bumped into anything while cleaning unlike our previous robot vacuum. The charge /clean station really makes this a vacuum that needs little intervention once setup. The app will notify you when the filters need cleaned and the base station needs emptied.
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SvenNBG2022
5 (9,999)

2022-07-12

Nürnberg

5 (9,999)
[Diese Bewertung wurde im Rahmen einer Werbeaktion gesammelt.] Der Roboter kam gut verpackt an. Der Aufbau ging sehr flott, die Einrichtung in der SmartThings App war allerdings etwas kompliziert bis ich verstanden habe wie es funktioniert. Der erste Scan der Räume hat prima funktioniert. Es wurden die Räume sehr detailiert aufgezeichnet. Das war schon eine Begeisterung. Der erste Reinigungsgang war sehr strukturiert und genau. Ich finde es auch gut wie die Saugkraft je nach Untergrund variert. Hauptsächlich habe ich Fliesen die eine strukturierte Obrfläche haben und PArkett sowie Laminat reinigen lassen. Den Läufer mag es noch nicht so. Dieser wird öfters mal mitgezogen. Die Laufdauer pro Reinigungsgang finde ich sehr gut. Er saugt über eine Stunde mit vollem Akku.
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Opprinnelig publisert på Samsung Germany
Svar fra Samsung:
2022-07-13

Samsung Service Team

Hallo, vielen Dank für die positive Bewertung. Es freut uns, dass du dir die Zeit für das Feedback genommen hast. Wir wünschen dir noch viel Freude mit deinem Gerät.

Ismo
1 (9,999)

2022-07-13

Saint Louis MO

1 (9,999)
[This review was collected as part of a promotion.] I've done some stupid things in my lifetime but purchasing this vacuum by far just tops em all what a waiste of money I'd give this thing a zero stars if I could but lowest one I gues is one having say that thing never properly worked day one out of a box this little gut just simply have issues and issues on another level continuously bumping into things forgetting maps until a couple of days ago quit working all together and just died I give a credit to samsung for being fair and there when I called them as at the time of death :) lol vacuum was still in a warranty waiting to get it back still I hope it comes back a bit better and smarter because out of the box and like that just suck plain and simple
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Opprinnelig publisert på Samsung US
Svar fra Samsung:
2022-09-28

Samsung Care

Hi Ismo, We appreciate your review of your overall experience with the power of your Samsung vacuum, and we'll be glad to provide you with a link to a troubleshooting guide to fix this concern. See page 40. https://downloadcenter.samsung.com/content/PM/202112/20211220170649750/EN/1_VR9500_EN_00846B-00_AA.pdf To better assist you on this matter and to collect more details of what happened, please reach us with the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us You may provide this reference number (1144970239) to help our team pull up your information. Thank you for choosing Samsung. Have a great day. -Trisha-

Kinga
2 (9,999)

2021-08-22

2 (9,999)
it does vacuum, that’s why i rated two stars when it comes to intelligence, it doesn’t shine. it’s marketed as a perfect vacuum for pet owners because it doesn’t try to vacum pet’s tail. that’s true. what it also doesn’t vacuum is all the fur that my cats leave behind after having their little fights. i was hoping i could teach it to clean up the cat fur while avoiding the toys but it’s impossible. i can only change object detection from small to medium or big. the learning option is quite limited: only certain obstacles are detected and i can send a photo for learning. the piles of cat fur are never an option. it’s also quite tall and doesn’t vacuum under the shelves where it has 1cm+ available space above
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Opprinnelig publisert på Samsung US
Svar fra Samsung:
2021-08-23

Samsung Care

I see where you are coming from about ways to help the vacuum learn certain objects. I feel like this is something we can work on and improve with this feedback. Thanks for leaving a review, Kinga.

Barbara
3 (9,999)

2022-01-15

Antrim, NH

3 (9,999)
i want to say that i love this vacuum and i sort of do, but if i'm being honest, i have to say it has one huge deficiency. it doesn't vacuum under my kitchen cabinets. it stays about 3 inches out. it could fit, it just doesn't do it.
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Opprinnelig publisert på Samsung US
Svar fra Samsung:
2022-01-17

samsungcare

Thanks for the review, Barbara. We appreciate you sharing your feedback with us regarding the Jet Bot. Your feedback helps us understand steps we can take to better our products. To make sure you are getting the best performance out of your Jet Bot. Take a look at the tips in the link below. ^Pat http://www.samsung.com/us/support/troubleshooting/TSG01003061/

Grumpy Munchkin
4 (9,999)

2021-11-03

Perkiomen, PA

4 (9,999)
[This review was collected as part of a promotion.] I have used the Jet Bot a few times now. The carpet looks great with a very thorough clean. I also really like the features in the SmartThings app. A few issues - it gets caught on the throw rugs on top of my carpet, so the have to be moved before vacuuming. When cleaning behind doors, the bot sometimes closes the door and traps itself in a room. The battery has died away from the base station, so I have to hunt the vacuum down in order to get it to charge. Not major issues, but for the price, I would hope these get addressed in system updates.
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Opprinnelig publisert på Samsung US
Svar fra Samsung:
2022-01-21

samsungcare

I understand there are a few issues with the device. Thank you for sharing your feedback. You bring up some important points about the device shutting the door. We will forward this information to our product specialists. ^Pat

Nycinpolk
5 (9,999)

2021-11-01

Winter haven

5 (9,999)
[This review was collected as part of a promotion.] We love our new Samsung Bot, I love the fact is serves as a security camera when necessary :). When the weather is bad out sometimes we get false alarms and this can patrol the house as it cleans, it is the best security guard every! On the cleaning end it’s amazing works better then any other robot vacuum I have ever used. This is the first one I have ever owned that has the cleaning bin attached and it a great feature that allows you to vacuum more between cleaning the Vacuum out. If your on the fence go for it the Samsung Bot Vacuum is amazing.
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Samsung Fan
3 (9,999)

2024-03-17

Texas

3 (9,999)
This vacuum is fantastic for regular upkeep cleaning. It is nice that we can look in on our animals. The cats do not seem to mind it or move out of its way. hee hee. It does not do well with pet hair. We have two cats, and one sheds a lot. I do have the settings to smart suction. I do like that it knows to clean one side of the house before it charges then finishes with the other side. I agree that it is rather large, so I would think the battery would last long enough to clean a 1700 sq foot home and not just half of it. It would be nice if it had little sweeping arms that can extend when detecting a chair, couch, bed, or anything it cannot get under but needs cleaning. A mop option would also be nice. For the price it should do more.
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Opprinnelig publisert på Samsung US
Svar fra Samsung:
2024-03-19

SEA Care

Hi there, We aim to ensure your vacuum is functioning at its best. Let us help you out. Please refer to pages 22-24 in the cleaning functions section of the user manual to review the functions and modes of your vacuum, pages 27-32 for maintaining the vacuum, and page 50 for battery usage: https://downloadcenter.samsung.com/content/UM/202312/20231214123813978/O-DJ68-00846B-04_IB_VR9500_AA_EN_231211.pdf Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1146963602, to help our team pull up your information when you message us. Have a great day. -John

WillS
5 (9,999)

2022-09-25

WA

5 (9,999)
initial setup was easy. 5-minutes to get it out of the box, plugged in and ready. another 5 minutes to use smartthings to connect to our wifi. initially it failed on old phone my wife had used (andriod 10). i installed on mine (android 12), and it connected immediately. the voice prompts were much appreciated, and following the prompts we sent the robot off to map the house. took about 15-minutes for 2850 sq ft. having a robot before, we knew to open doors and move away sticking obstacles (but this robot handled others we forgot about w/o issues). when mapping was complete it said the robot would need one recharge to finish everything and about 3 hours. but on its first run, the vacuum completed everything in one pass of about 2 hours.
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Opprinnelig publisert på Samsung US
Ludo64800
4 (9,999)

2021-11-20

Nay

4 (9,999)
Toute la famille est ravie de l'arrivée de cet appareil à la maison qui soulage la vie quotidienne. Il rend un grand service en faisant un nettoyage quasi quotidien pendant que tout le monde peut continuer de vaquer à ses occupations. Bien entendu il ne remplace pas l'humain et le recoins sont à faire régulièrement mais il a une capacité à passer et repasser à chaque endroit, dans les moindres petits recoins où il peut se faufiler qui est incroyable. Par ailleurs il fait plusieurs passages, c'est à dire que quand on pense qu'il a fini la pièce bien il recommence en insistant sur les coins et le long des murs/meubles. Par ailleurs c'est un joli appareil et nous avons été surpris par son silence. Seul bémol, à ce prix il pourrait aussi laver.
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Opprinnelig publisert på Samsung France
crazycurl20
5 (9,999)

2022-10-26

North Caronlina

5 (9,999)
[This review was collected as part of a promotion.] I have had some mid-bottom of the line robot vacuums before, and felt that they didn't do a great job, but I assumed that's all they were meant to do. But this Samsung Jet Bot AI+ has by far exceeded any expectations I had for a robot vacuum. It is the most powerful one I have had yet, and I love the report I get each time it is used. It is also very user friendly for how many features it has. Most importantly, it makes my life easier and makes being home more relaxing, which is something I have never experience with a robot vacuum before.
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Opprinnelig publisert på Samsung US
bo737
5 (9,999)

2022-07-05

Deggendorf

5 (9,999)
[Diese Bewertung wurde im Rahmen einer Werbeaktion gesammelt.] Ich benutze diesen Saugroboter incl. Reinigungsbase seit ein paar Wochen und bin wirklich begeistert. Der Roboter reinigt wirklich sehr gut die Böden und besonders positiv finde ich auch, dass dieser Saugroboter sehr leise im Vergleich zu anderen Modellen ist. Vom Design und der Verarbeitung her macht er einen sehr hochwertigen Eindruck. Super finde ich auch, dass er merkt wenn etwas im Weg liegt und entsprechend ausweicht. Einziger Minuspunkt ist die Höhe. Leider passt er so nicht unter unser Sofa und ich muss hier noch von Hand saugen.
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Opprinnelig publisert på Samsung Germany
Svar fra Samsung:
2022-07-06

Samsung Service Team

Hallo, vielen Dank für die positive Bewertung. Es freut uns, dass Sie sich die Zeit für das Feedback genommen haben. Wir wünschen Ihnen noch viel Freude mit Ihrem Gerät.

Anonymous
1 (9,999)

2022-07-13

Las Vegas

1 (9,999)
[This review was collected as part of a promotion.] Wish I could give raving reviews, but I can't. My 6 year old Samsung robot cleans much better. As does the cheaper model (no tracks) of this same vacuum. The fault seems to be the crappy s design of the dust container, you cannot clean it, and the docking station cannot clean it. It has a capacity of less than a cup. It clogs with hair and other debris, but it can't be disassembled to remove the clog. High pressure air, a big shop vac, and bent pieces of wire will remove some of the clog after about a half hour of work. Repeat weekly!
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Opprinnelig publisert på Samsung US
Svar fra Samsung:
2022-09-28

Samsung Care

Hi JerryLondon, We appreciate your review of your overall experience with the performance of your Samsung vacuum, and we'll be glad to provide you with a link to a troubleshooting guide to fix this concern. Empty Dust function does not work. See page 41. https://downloadcenter.samsung.com/content/PM/202112/20211220170649750/EN/1_VR9500_EN_00846B-00_AA.pdf To better assist you on this matter and to collect more details of what happened, please reach us with the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us You may provide this reference number (1144970316) to help our team pull up your information. Thank you for choosing Samsung. Have a great day. -Trisha-

Troy
5 (9,999)

2022-01-04

Richmond VA

5 (9,999)
[This review was collected as part of a promotion.] I have had this Jet Bot AI+ for about a month and it is doing a great job once the map is completed. it does a great job on cleaning floors and rug, we just recently got a cat and being able to run this at anytime really helps with keeping the cat hair down. i am really glad we got the cleaning station with the Jet bot because it sometimes need to empty while its cleaning. The only thing i would like to see adding is a 3D mapping so you can see the upstair view when cleaning different floor levels. other then that worth every penny.
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Opprinnelig publisert på Samsung US
Smarttech
4 (9,999)

2022-10-26

California

4 (9,999)
[This review was collected as part of a promotion.] Been using this for a few weeks. So far it’s been pretty good. Complaints would be we need to have it on max suction to vacuum the carpet so it tends to runs out of battery before finishing the whole house. Takes about two hours to fully recharge before it will finish cleaning. Other downside is that for some reason at times it has gone into the no-go zone area that we’ve set. Still trying to figure out why it does that. But overall it has cut down a lot of cleaning time. Love that we can control everything on the app remotely.
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Polo175
5 (9,999)

2022-06-19

Hannover

5 (9,999)
[Diese Bewertung wurde im Rahmen einer Werbeaktion gesammelt.] Ich habe den Jet Bot AI+ schon seit ein paar Tagen im Einsatz und muss sagen es ist eine tolle Hilfe im Haushalt. Nach dem Auspacken und vollständigen laden des Saugroboters wird als erstes der Raum gescannt und dann geht es auch schon los. Der Jet Bot AI+ kann manuell oder per Zeitplan gestartet werden. Er erkennt Hindernisse und umfährt diese geschickt. Nach dem Saugen entleert die Reinigungsstation den Sauger vollständig, sodass nur wenig Handarbeit alle paar Wochen erforderlich ist. Der Raum ist sauber, inkl. der Ecken. Klar so gründlich wie manuell wird es mit keinen Saugroboter zurzeit. Aber wenn ich nur einmal pro Woche die Ecken und Kanten Saugen muss und nicht mehr alle zwei Tage das ganze Haus das ist das schon eine Riesen Erleichterung.
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Opprinnelig publisert på Samsung Germany
Svar fra Samsung:
2022-06-21

Samsung Service Team

Hallo, vielen Dank für die positive Bewertung. Es freut uns, dass Sie sich die Zeit für das Feedback genommen haben. Wir wünschen Ihnen noch viel Freude mit Ihrem Gerät.

Anonymous
5 (9,999)

2022-07-24

Frisco, TX

5 (9,999)
[This review was collected as part of a promotion.] t is awesome , took me two days to get it all under control：）We can finally keep our floors clean with 3kids .I give this product two thumbs up! I consider it the best purchase I’ve made in a long, long time. This combined with the floor cleaner with wave in its name have reduced the amount of time I spend cleaning the floors. I was dust mopping twice a day, but now there is no need. You can name areas on your map and send the robot out to certain areas. You can also add a square where you do not want the robot to vacuum.
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Arin
3 (9,999)

2022-05-11

3 (9,999)
the jet bot ai+ product hardware is well built and aesthetic and futuristic looking but there are some major cons which a reputed brand like samsung should immediately work upon. cons: (i) the app can save only one map which is a major problem as multiple floor houses cannot save more than 1 floor and hence cannot create no-go zones for other floors. i wish samsung addresses this problem asap. (ii) the very low front wheel cannot climb on rugs most of the time and keeps either pushing it around or folding it undesirably.
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Opprinnelig publisert på Samsung US
Svar fra Samsung:
2022-07-22

Samsung Care

Hi Arin, Thank you for bringing this to our attention. I see you have some concerns with the Jet Bot AI+ Robot Vacuum with Object Recognition. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer. Your robot vacuum uses certain settings and algorithms to navigate and clean your home. However, lighting, obstacles, home decor, and home construction can affect its pattern and where it cleans. Here are some common questions and answers if you have questions about how the POWERbot's navigation or cleaning patterns work. POWERbot robot vacuum mapping and pattern cleaning FAQs https://www.samsung.com/us/support/answer/ANS00088082/ When the Jet Bot does not have a saved map, it studies cleaning space through the Auto Clean function, which starts from the Clean Station. After studying the cleaning space, a map is saved. (The map creation is enabled through the SmartThings App only.) You can edit or delete the map at the SmartThings App Cleaning Functions on page 22 https://downloadcenter.samsung.com/content/PM/202112/20211220170649750/EN/1_VR9500_EN_00846B-00_AA.pdf In case of repairs are needed, please take note of your warranty coverage. https://www.samsung.com/us/support/service/warranty/VR50T95735W/AA One (1) year parts and labor Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Reference Number: 1144724125 Have a great day. ^Charles

Smedsters
5 (9,999)

2021-07-13

Charlotte, NC

5 (9,999)
[This review was collected as part of a promotion.] I’m awaiting the arrival of the new Jet Bot AI+. I currently own three iRobot s9+ Vacuums for my household of five cats and love them. They each do a great job of eliminating the pounds of hair that the cats shed each day. Unfortunately, they don’t do a great job of avoiding cat poop and have had the great misfortune of cleaning them several times as a result. My expectation is that the Jet Bot AI+ is going to do a much better job of avoiding pet droppings altogether and in turn, make the Jet Bot AI+ the best self-emptying, vacuum-only, robotic vacuum. I know there are other combo robotic vacuum/mops with AI on the market but none of them feature the straight front vacuum cleaning edge with LiDAR like the Jet Bot AI+ has making it truly the first of its kind.
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Brad
5 (9,999)

2022-07-11

Alabama

5 (9,999)
[This review was collected as part of a promotion.] The wife and I are in healthcare working full-time with commutes and two elementary school children. This thing has cut a chore into a no longer thought of event. It beats our 'top of the line' original brand device hands down. Thought the original device would be the best to introduce us to robot vacuums. It did okay. Moved furniture around, got stuck some, etc.. Liked but didn't love. Got the Samsung thinking I'd give it a shot in another area which was higher traffic. Had reasonable expectations. They were surpassed. Loved it so much I bought another later for my mom for mother's day. She loves hers as well. Almost reboxed the other brand and gifted it but loved my mom too much. So for now the iwitch remains in it's area, but should it die it will not be revived.
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admsfmly
5 (9,999)

2022-01-17

California

5 (9,999)
[This review was collected as part of a promotion.] This Robot Vacuum is such an improved model over my previous. I love that it can talk and let me know what is going on. It cleans really well. The map features are nice as i can pop into the app and have select spaces cleaned or everything. Nice that also view the onboard camera and see what is going on in other parts of the house even if i do not have it cleaning. The find my pet feature is nice but the listed dog breads is minimal. I have a labradoodle and that is not an option to choose. Overall I love this thing.
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Stevensrule1
4 (9,999)

2021-12-27

Buckeye, AZ

4 (9,999)
i have had many top of the line robot vacuums and so far i really like the samsung jetbot ai. fast mapping, great object recognition, takes care with my furniture, does well on all types of floors, and looks great. where this machine lacks, no fault of its own is the firmware and and the app - the robot will not attempt to go under things that it can clearly fit under, i need this thing to go under the beds and furniture where it can fit. schedules in the app are currently limiting you to all rooms or nothing, i need to be able to select the rooms i want to clean when i want to clean them on a schedule. this is a very simple fix for the app team, please help asap or i will need to return this jetbot ai, i don't want/need it cleaning 3500 sqft every day it is scheduled
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Jared Ferreira
2 (9,999)

2023-01-07

NJ

2 (9,999)
as a dog owner ... this product comes up way short. we own the previous 9250 powerbot samsung put out and it is a beast, so much so that we didn't hand vacuum for over 2 years (no exaggeration). with this new jetbotai the engineering team used a soft bristle brush which is not picking up dog hair on carpets. not even a clump of dog hair. not worth the cost if it can't do the basics. this product got demoted to the basement and we brought the older model back upstairs. c'mon samsung, you're better than this.
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Opprinnelig publisert på Samsung US
Svar fra Samsung:
2023-01-12

Samsung Care

Hi Jared Ferreira, Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG) Have a great day. ^Charles

BotVacuumCustomer
4 (9,999)

2022-06-28

Philadelphia

4 (9,999)
[This review was collected as part of a promotion.] The vacuum is smart and rarely gets stuck. It cleans pretty well, too. However, it was difficult to find the dust bag for the clean station and had to buy them from Korea. It's also not easy to find them in Korea, either. I have 2 dogs and the fur it has picked up has clogged both the vacuum and the clean station but it was easy to take them apart and clean them out. When the clean station shows blinking red, flip it upside down and see if there is anything stuck. You will need a small screw driver for this. It took a while to figure out how to run the vacuum with Google Home but I found a youtube video that helped me. First you have to set a routine in SmartThings for Google Home to recognize the device. Overall, I am satisfied with the purchase. I wish it was a little cheaper.
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Opprinnelig publisert på Samsung US
Christian
5 (9,999)

2021-11-27

5 (9,999)
first thing first. it works really amazing. i love it can play music for pets while it cleans. it is super quite and the clean station is no louder than a normal vacuum. set up was extremely easy. i love than i can monitor with a moving camera around the house. it doesn't detect dog poo easily. twice i have woken up to my floors covered in a nasty mess, third, the brush is great on hard floors but not carpet a second brush needs to be available for purchase as i want a deeper clean for my carpet fourth the smart things' app is trash i want to clean certain rooms without having to dis click each room individually, a drop down would be nicer. also have a setting for vacuum till bin full empty return to last spot. it would also be nice to have clean home once not till battery runs out.
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Kwka
1 (9,999)

2024-09-05

Fairfax, Virginia

1 (9,999)
[This review was collected as part of a promotion.] When I purchased this device, the camera function was available and working. However, Samsung later disabled this function due to privacy concerns. I bought this product specifically for this feature that Samsung has now removed. I believe Samsung should allow customers to decide whether or not to use such functions, similar to how we have the right to purchase self-defense items like guns. I feel that I paid for a feature that has since been taken away without any compensation or my consent.
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Opprinnelig publisert på Samsung US
Svar fra Samsung:
2024-09-05

SEA Care

Hi there, We understand how you feel about not being able to maximize the camera features of your robot vacuum. We want to speak with you directly to confirm the severity of why this function was disabled. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1147504442, to help our team pull up your information when you message us. Have a great day. -John

CrayolaKranz
5 (9,999)

2022-01-03

Minnetonka, MN

5 (9,999)
[This review was collected as part of a promotion.] Pros: Maps very well, seems to clean well on hardwood floors, built-in camera is cool to watch it clean, "Find my pet" feature has made us laugh a few times (and actually works!), Looks sleek and powerful. Cons: Availability of vacuum bags, won't go into a carpeted room I have for some reason, emptying into clean station is extremely loud. Overall, I've been very impressed with my robot vacuum for the ~1 month I've had it. If you're considering buying it, I would recommend you do so.
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Minki
5 (9,999)

2022-05-14

Troy, MI

5 (9,999)
it’s been 3days using this product and i am very satisfied with it functionally. automatically recognized objects and save the map of the living room also clean almost perfectly. it is very convinient to gather dust into the dustbag at the clean station that means i dont’t need to empty the dustbag every each time it cleans the livingroom. one thing i want for this product is that it can save multi maps so i can use it for different floors. other than that, it is perfect to use for homs.
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Kirk
1 (9,999)

2023-05-02

Schertz Texas

1 (9,999)
This AI robot is defective. The buttons on front don't work, it goes into home monitoring mode about every 20 minutes, their is no way to turn it off. It was sent for repairs and came back in the exact same condition and now the warranty has expired. Very disappointed with this product. My regular jetbots work just fine. Also the tread looking design on the sides are just fake, it has the same wheels as the regular jet bot, not sure what the purpose of a fake tread was?
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mikrobwin
5 (9,999)

2022-04-28

Aiken, SC

5 (9,999)
i had the original samsung robot vacuum which i loved. however, it was time to upgrade. this vacuum met all expectations. it allows me to manage my 2700 square foot home with ease. does an incredible job. the smart app allows you to control which rooms you want to vacuum. this is helpful in larger homes because it takes two or three rounds of charging to get all the areas of my home. never had an issue with it not finding its charging station. would highly recommend.
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Zoe Scott
4 (9,999)

2022-10-12

Forest Hill, MD

4 (9,999)
[This review was collected as part of a promotion.] This vacuum is amazing, what can I say about this vacuum. The thing does everything,. It vacuum your home and it also monitor your home. It works on both carpet and hardwood floors seamlessly. It talks to you and it also clean itself what more can you ask for. Do not hesitate to get this vacuum, you can clean your home while you are away from home or why you are doing some other task I can't comment on its durability or battery life because I just got this vacuum.
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Conando
3 (9,999)

2022-01-17

Berkeley, CA

3 (9,999)
[This review was collected as part of a promotion.] After waiting 7 months for backorder, I tested this vacuum for 3 weeks before returning it. With all that waiting, I guess my expectations were too great and it could not exceed it. I'm comparing my experiences with the Roomba S9+, Deebot T8+ AIVI, Deebot N8 Pro+, and Shark AI. They all had their plus/minuses. Overall, in terms of cost + usability + performance + reliability, I ended up with the N8 Pro. Wished the JetBot AI+ performed better, it really looks hecka cool.
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Opprinnelig publisert på Samsung US
Svar fra Samsung:
2022-01-18

samsungcare

Hey. We always enjoy hearing from our customers and seeing things from their point of view. Thank you for your feedback. We certainly will use this information to help us in our everlasting efforts to improve the overall customer experience. ^Pat

TheNicestKaren
5 (9,999)

2022-06-27

Huntsville, AL

5 (9,999)
[This review was collected as part of a promotion.] I’ve had an iRobot (about 5 yrs old) which I liked but this is on another cleaning level! I like to not even worry about changing the bag after 6 months & I vacuum 3x a week with this Samsung! It’s incredibly accurate & you can where it goes with the camera & it will recharge then finish the job! And did I mention how flippin’ quiet it is??!! You only hear the voice letting you know it’s starting or if there is an issue—I can’t say enough about how amazing this is!!!
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matt55119
3 (9,999)

2022-11-10

Nashville

3 (9,999)
[This review was collected as part of a promotion.] It's expensive, and so expectations are high. I bought this for the living room - I have a dog that sheds, and have hardwood floors. It does clean the dust from the floor - it tends to clump the dog hair. And it's not a complete solution - it can't go under the chairs (didn't expect it to), which means I get out the Swifter anyway. The radar is impressive - moves around the shoe left on the floor. But basically this is an expensive toy - not a serious vacuum.
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Opprinnelig publisert på Samsung US
Svar fra Samsung:
2022-11-15

Samsung Care

Thank you for your purchase, Matt55119! Sharing your review with the vacuum keeps us on track. The below link is the user manual for your model. Turn page 11 (Jet Bot - bullet #3), page 13 (In Use - Caution bullet #3 and 10), page 16 (Installation - bullet #1, Using - bullet #3 and 4), and page 17 (Caution - bullet #4 and 7) for reference: https://downloadcenter.samsung.com/content/UM/202210/20221031152751004/O_DJ68-00846B-04_221028.pdf For reference, I shared this link about: Jetbot Mop is not cleaning properly: https://www.samsung.com/us/support/troubleshooting/TSG01207761/ Clean with your Jetbot Mop: https://www.samsung.com/us/support/answer/ANS00086882/ Properly clean and maintain your Jetbot Mop: https://www.samsung.com/us/support/answer/ANS00086883/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1145148233), which will help our team pull up your information. Have a great day. Melardo

Starleo84
4 (9,999)

2022-06-27

4 (9,999)
[This review was collected as part of a promotion.] Have had about 5 different robotic vacuums and this one has the most features, is the quietest and does the best job at cleaning. It bumps into far less walls and actually leaves vacuum lines like a full upright. So far, the only issue that I have is that the self cleaning canister has bags that must be bought, instead of something that could be reused. But, all things concerned, it's a minor problem that arose from me never having to vacuum again so...worth it.
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Bobbi1229
5 (9,999)

2022-01-13

Maplewood

5 (9,999)
[This review was collected as part of a promotion.] I was skeptical when my husband told me we were getting another robot vacuum, but this one has far exceeded my expectations. With our two huskies, we have to run it every day but it does a really great job covering the whole house and getting all the fur and dirt. I absolutely love the self clean station, it saves so much time! The app and cleaning map is surprisingly accurate and helpful. I definitely recommend this vacuum, especially if you have pets.
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vincentw56
5 (9,999)

2022-01-27

Monrovia, IN

5 (9,999)
[This review was collected as part of a promotion.] I've had a couple of robot vacuums, and this is by far the best I've used. I have an Alaskan Malamute who sheds lumps of hair every day. I have the vacuum set to run every morning around 3 AM. It does so well on both the carpet and hardwood floors. It is so nice to come down in the morning to a clean carpet. I get a report on my phone every morning after it is done telling me what it did. The app is easy to use and set up a schedule and area to clean.
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Opprinnelig publisert på Samsung US
Finky
4 (9,999)

2022-06-28

Great Falls MT

4 (9,999)
[This review was collected as part of a promotion.] I bought this about a month and a half ago and have been using it on average 3 days a week. It has been really good picking up my dog and cat hair on my carpet and floors. I thought I would have to use another vacuum to finish the job but I have not had to since I got this vacuum! The only thing I wished is that I can have multiple maps for multiple floors but I still take it to the second floor and have it clean everywhere so it still works!
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Lilly1313
3 (9,999)

2021-11-19

Antibes

3 (9,999)
Bien que je ne sois pas entièrement convaincue par cet aspirateur je dois reconnaitre qu'il a un design très pur, presque chic qui lui permet de se fondre quasiment dans le décor de votre intérieur, bien qu'il soit très gros, et que son installation et sa mise en route via l'application Samsung est assez facile. J'ai d'ailleurs beaucoup aimé le retrouver sur l'application avec mes autres appareil samsung, ce qui permet d'avoir une seule et unique app. Très bien conçue également cette technologie qui fait qu'il se vide lui même en se remettant sur sa base, inutile de le faire soit même en le démontant et il reste vraiment silencieux. Je n'ai par contre pas été convaincue de son efficacité, je le pensais plus puissant, et suis restée déçue en voyant sa difficulté pour monter sur le tapis. Je pense qu'il est plutôt adapté à des pièces plus grandes.
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Opprinnelig publisert på Samsung France
Svar fra Samsung:
2021-11-24

service clients SAMSUNG

"Chère Lilly1313, Merci de nous avoir fait part de votre avis concernant l’Aspirateur Robot Jet Bot AI+ Samsung, Pour un nettoyage profond, n’hésitez pas à utiliser le mode “Nettoyage intensif”. Vous trouverez sur le lien suivant comment faire: https://www.samsung.com/fr/support/home-appliances/comment-utiliser-mon-aspirateur-powerbot/ Sachez que votre aspirateur ne peut pas monter sur un tapis dont la longueur de fibre est supérieure à 2cm, c’est pour cela qu’il peut rencontrer certaines difficultés. Pour utiliser au mieux votre appareil, voici notre page dédiée aux solutions et astuces: https://www.samsung.com/fr/support/model/VR50T95735W/WA/ Enfin, grâce à la communauté Samsung bénéficiez des conseils d’utilisateurs et partagez les vôtres: https://eu.community.samsung.com/t5/maison-electrom%C3%A9nager/bd-p/fr-home Nous restons à votre écoute, Morgan, service clients Samsung "

Rhodanish
5 (9,999)

2021-12-17

Clearfield

5 (9,999)
[This review was collected as part of a promotion.] I've had the Samsung powerbot which was great. But this blows it out of the water. The AI detection of rooms and objects blows my mind. It has only been stuck a few times where as my original power bot got stuck places often. I have it tied Into my Google home and runs every time I leave. With 2 dogs and a house full of kids I couldn't live with out this unit. It empties itself flawlessly as well. I would highly recommend this unit
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Darnell
2 (9,999)

2024-03-14

New Orleans, Louisiana

2 (9,999)
I had Samsung R7070 WiFi Robot Vacuum Self-cleaning Brush for Pet Hair and it worked beautifully for everyday dirt and pet hair . After serval years I upgraded to this vacuum and works great for everyday dust and dirt but absolutely sucks for dog hair. I don’t know if it’s picking up the hair as an obstacle or just can’t suck it up. But either way it definitely does not work as well as a older cheaper version that Samsung produced.
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Opprinnelig publisert på Samsung US
Svar fra Samsung:
2024-03-15

SEA Care

We aim to ensure your vacuum is functioning at its best, Darnell. Let us help you out. Please refer to page 21 in the cleaning functions section of the user manual to review the functions and modes of your vacuum and pages 25-29 for maintaining the vacuum for reference: https://downloadcenter.samsung.com/content/PM/202112/20211220170649750/EN/1_VR9500_EN_00846B-00_AA.pdf Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1146951980, to help our team pull up your information when you message us. Have a great day. -John

Jorgito
4 (9,999)

2022-01-09

Miami, FL

4 (9,999)
[This review was collected as part of a promotion.] I was expecting more from this upgrade. No recognize small objects ease, if you have any glass furniture it's going again to it. The same happend with silver furniture, it hit and move all the chairs. Does not clean good on carpets on auto mode. Positive: really good design, the cleaning station it amazing, the app control it's easy and have a lot of new features. I think it's too expensive for the work that really done.
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Opprinnelig publisert på Samsung US
Randy
5 (9,999)

2023-03-14

Kansas City, MO

5 (9,999)
Vacuum does a great job cleaning, but probably the best feature is the mapping that allows us to keep the dock station in the laundry room. Occasionally the vacuum still gets lost and can't find its way home, but most of the time it returns to the station in the laundry room with no problems. Like the clean station too, saving from having to empty the cleaning bin every day. Now once-a-week clean and maintain.
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Opprinnelig publisert på Samsung US
WildTea14
4 (9,999)

2021-10-16

4 (9,999)
i've been using this vacuum for about a month now and so far its been great! pros are its really great at navigation and not getting stuck on anything. the self empty bin works perfectly as well. cons are there are currently no replacement parts available including vacuum bags for the self empty bin, something samsung needs to fix asap. also the vacuum brush doesn't do a great job at deep cleaning carpets
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Opprinnelig publisert på Samsung US
Svar fra Samsung:
2021-10-18

Samsung Care

We try to improve our products with the feedback we receive from our customers. Thank you for sharing your feedback with us. ^Pat

D Tupp
4 (9,999)

2023-01-17

Jackson, MN

4 (9,999)
[This review was collected as part of a promotion.] I purchased the vacuum a month ago and I have been nothing but impressed with this purchase. When I need to send it out outside the routine time I just have to tell Alexa and away it goes. I like that it can be said not to touch things and the bot will not run into every little thing. I like it will alert my phone if it has an issue and I can connect directly to it and navigate remotely back on track.
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Opprinnelig publisert på Samsung US
Tammi
4 (9,999)

2022-08-24

Midway, Texas

4 (9,999)
i love the vacuum. i love the camera part, the mapping is great. i like how it will not run into things. i do not have a problem with the app. cleans very well on carpet and hardwood floors with one exception. i have 4 indoor dogs. my problem is the rollers don't seem to pick up the dog hair. it pushes the hair around in little piles everywhere. i think maybe i need different rollers for dog hair.
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Ren_fins
5 (9,999)

2023-01-17

Savannah

5 (9,999)
[This review was collected as part of a promotion.] I added this to a new samsung appliance package and got it significantly discounted. I would have paid full price for the satisfaction I get when I press "play" on the machine, or start on the app and she says "Starting to clean". It's easy to program, but with so many pets, I won't take a chance of letting it run over an accident, so I just hit start every day or so after I check for wet spots.
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Opprinnelig publisert på Samsung US
Marko
3 (9,999)

2022-11-28

Tampa, FL

3 (9,999)
[This review was collected as part of a promotion.] It's cool product, it has great capabiltiies but it fails on going onto rugs in 50% time. It's also 1h 20min battery so it makes take few tries to clean apartment. What I do not like is app it would be so much easier to change layout on computer. Object recognition is definitely worst feature. It sometimes recognizes cables as pet waste :) same try tomorrow it's cable, next time same location sox.
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Opprinnelig publisert på Samsung US
Svar fra Samsung:
2022-12-02

Customer Care

Hi Marko, Thanks for appreciating our product, the Samsung Vacuum, despite its flow. Let me share the product manual where you can find some troubleshooting steps for the feature you mention. Troubleshooting Page 21 https://downloadcenter.samsung.com/content/UM/202210/20221031152751004/O_DJ68-00846B-04_221028.pdf If you require any further information, feel free to contact us via the following links. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) You may provide this reference number (1145208407) to help our team gather your information. Thank you for choosing Samsung. Have a great day. ^^Ross

dfg5027
5 (9,999)

2024-06-09

Tampa, FL

5 (9,999)
[This review was collected as part of a promotion.] I bought the Jet Bot AI+ about a month ago and wanted to give it some time before providing a review. Thus far I am extremely pleased with the product. Key features that I really like is that it has a normal vacuum roll brush instead of the turnstile bristles that a rumba has. It also has different power settings for hard floor and carpet which I have both of. The obstacle avoidance has been great as well even though it identifies somethings as other items. At the end of the day as long as it avoids them is what matters. I also enjoy the fact that I can use the Jet Bot Ai+ to see if my kids have made any spills or I can just ride along and remotely view what the jet bot is cleaning. Although the system does tell you when to clean out the internal filter and when to wipe it down. Since I run mine on a daily schedule, I recommend you clean out the components on a weekly basis for best results.
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Opprinnelig publisert på Samsung US
mike
1 (9,999)

2024-01-23

NY

1 (9,999)
Purchased in October, failed in November, returned in December. received it back with an impressive number of parts replaced. Still missing areas to clean, with a new symptom, now on occasion it returns to recharge to continue cleaning and forgets it already began the cleaning and starts cleaning all over again. I would not purchase again, Power Bot was by far superior, bought a Shark.
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Opprinnelig publisert på Samsung US
Svar fra Samsung:
2024-01-23

SEA Care

Hi Mike, Thank you for choosing Samsung for your vacuum needs. We're saddened that you no longer wanted the product and would love to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that better fit your needs. Have a great day, -Ernest-

Srube
5 (9,999)

2022-10-27

Omaha

5 (9,999)
[This review was collected as part of a promotion.] I e had the older Samsung robots and they never really lived up to the promise. this thing is so much better. The house mapping is incredibly cool and the AI is pretty good. Once in a while it will get itself stuck or ram into something, but it's 99% awesome. Choosing rooms is amazing and the self emptying function is worth every penny. Also the find my pet function is hilarious.
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Zoescott
5 (9,999)

2022-10-26

Forest Hill, MD

5 (9,999)
[This review was collected as part of a promotion.] I love this vacuum cleaner, it is not only a vacuum but so a security camera. It can monitor your home while you are away. You can check on your home and ask the vacuum to monitor it. The vacuum also talks to you and tells you when there are obstacles in the way. If you are in the market for a new vacuum, do not hesitate to get this vacuum. It is aesthetically pleasing as well.
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Soline
4 (9,999)

2022-09-13

La Baule

4 (9,999)
Acheté en juillet 2022. Bonne reconnaissance de l'espace. Pratique pour un entretien d'appoint. Ayant un chien et trois chats, cela m'évite d'avoir à passer l'aspirateur tous les jours. Cependant, les poils de chien (Beauceron) ne sont pas aspirés mais plutôt baladés par l'aspirateur. Je suis toujours obligée de passer rapidement l'aspirateur Bespoke pour bien finir le nettoyage.
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Opprinnelig publisert på Samsung France
Svar fra Samsung:
2022-10-03

service clients Samsung

Bonjour Soline, Merci d'avoir pris le temps de partager votre avis sur l'Aspirateur Robot Jet Bot AI+. Sachez que vous pouvez activer le mode aspiration-nettoyage qui permettra de laver votre sol. Voici un lien où vous pouvez retrouver les instructions: https://www.samsung.com/fr/support/home-appliances/comment-utiliser-le-mode-aspiration-nettoyage-du-powerbot-e/ Nous restons à votre disposition et restons à votre disposition via téléphone et LiveChat. Alex, service clients Samsung

Louie
5 (9,999)

2022-06-29

5 (9,999)
[This review was collected as part of a promotion.] The are only problems I have with this vacuum. 1 is that it doesn't fit under our cabinets and 2 it won't go under our bed because of the bed skirt. The plus side is that it doesn't run around banging into furniture because of the object recognition. It also does a much better job finding its way back home to charge. This has been a definite upgrade over previous powerbot.
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Robb
5 (9,999)

2023-01-31

Yorktown VA

5 (9,999)
[This review was collected as part of a promotion.] I have gone thru several vacuums trying to find one that met our needs. The Jet Bot won. It's the only one that uses a radar to navigate. The others use contact to determine a object. The Lidar sees objects before running into the. It recognizes cords, socks and announces that it is avoiding something. You can set specific room(s) to vacuum. Self empties and self charges.
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Dale
1 (9,999)

2024-01-06

Las Vegas, NV

1 (9,999)
It worked great for a couple of months, now my vacuum won't work and constantly says something is caught in the right wheel. There is nothing caught in the wheel. I talked to Samsung support and they said it's warranty expired in March 2023 even though I bought it and registered it in June 2023. So they won't honor the warranty or stand behind their product.
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Opprinnelig publisert på Samsung US
Svar fra Samsung:
2024-01-09

Samsung Care

Hi Dale, We know how convenient to have a vacuum cleaner in our home. We'd love to help you. On page 42 of the model's user manual link, you can check the steps if the vacuum cleaner says to check the right wheel to see if there's something stuck in it. https://downloadcenter.samsung.com/content/UM/202312/20231214123813978/O-DJ68-00846B-04_IB_VR9500_AA_EN_231211.pdf To better assist you with the warranty of your Jet Bot vacuum, it would also be fantastic if we could speak with you directly. Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146716848, which will help our team pull up your information. ^Rainly

Steve
4 (9,999)

2022-06-01

San Jose, CA

4 (9,999)
[This review was collected as part of a promotion.] I have had the vacuum for several weeks now, and have it on a clashing cycle every other day. It does a great job of cleaning, but I would say that it does get stuck about one of every 3 cleaning cycles. Not too big a deal, since vacuuming 3 times a week is something I wouldn't be able to do without a robot vacuum anyway, and saving time while I'm at work!
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RanJ
5 (9,999)

2022-12-27

Fort Walton Beach, Florida

5 (9,999)
I've owned this awesome robot vac for about 3 months now and didn't realize I'd be using it as much as I do. First of all the vac just looks great!!! Love that it maps the house before using it. After this you can name each room and you can choose to vac one or all rooms. Love also that you can set "no go zones" to keep the vac out of certain areas. Love the camera that you can tap into to see the robot vac in action. Would be nice if you could control the vac thru the house while not cleaning, for monitoring purposes. Love the auto cleaning of the dust bin and monitoring of the hepa filters letting you know when cleaning is needed. This robot vac has so many bells and whistles!! I named it AL and it is part of my Robotic cleaning crew. I also have the Robot Mop!! I would highly recommend this robot!! I love the Object Recognition so I'm not worried about letting it loose while I'm not at home. I love, love love this robot vac!!!
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boooshoo
5 (9,999)

2022-07-12

Corpus Christi, TX

5 (9,999)
[This review was collected as part of a promotion.] I have owned other name brand robotic vacuums. The Samsung Jet Bot does circles around the competition after mapping your home, the robot really goes to work. You can run this beauty every day and not miss a beat. The cleaning is exceptional and worth every penny I paid for this marvelous robotic vacuum. I would highly recommend, hassle-free robot vacuum.
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Legatus
4 (9,999)

2024-05-22

Mesquite, NV

4 (9,999)
[This review was collected as part of a promotion.] I have been using this Jet bot for about 3 months now it does a good job at cleaning the floor of small items. The Bot with every clean cycle it tells me my desk and bed are obstacles even after I set the areas around both as excluded zones. Very frustrating. The Bot voice system is nice with clear and loud alerts wish I could change the voice tho lol.
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Junctionivy
5 (9,999)

2022-11-12

Raleigh, NC

5 (9,999)
[This review was collected as part of a promotion.] It talks to us and does an excellent job of cleaning. Really hands off cleaning and with object avoidance, not much of prepping the room is needed. I also love feeling more secure when I am away by being able to drive around the house and check on things with its camera. My only con is the app needs work with more user friendly features.
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stanmed
5 (9,999)

2023-01-17

VA

5 (9,999)
[This review was collected as part of a promotion.] This is a great vacuum helper full of amazing features! It does really well on the floors and also does good on my rugs, though sometimes it may have some trouble with Persian made rugs due to its wool pile. I really like that it has AI built in to avoid and recognize certain objects in its way! I also use it for Pet Care feature, I can ask it to find my dog and it will send me a picture of it, while I can also enable playing some music to make my pet more comfortable when we are not home. The AutoEmpty dock helps me manage all the dust it has collected and it gets sucked into a special bag, which usually lasts me about 2 months. Mapping function is awesome too, I can simply send it to do some vacuuming in the kitchen or my bedroom by using Smart Things app. Very pleased with it, very interesting design. I did buy another version of it which is a bit slimmer so it could get under the couch. Looking forward to new updates and upgrades for it down the road!
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Anonymous
5 (9,999)

2021-09-24

Philadelphia

5 (9,999)
[This review was collected as part of a promotion.] My partner was lucky enough to get to test this vacuum and aside from being a beautiful appliance, it just rocks. It was easy to set up, navigates around obstacles (partner's socks) expertly, and gets more efficient the more it cleans. The camera feature is awesome, we can use it to check on our pets, if they are in the same room, we probably need to get more of these. It's truly remarkable how much of an improvement this is over our previous robot, it has great suction power, being able to set no-go zones without laying out magnetic strips is a great feature, as are the washable filters. It easily transitions from carpet to hardwood floors without missing anything or leaving debris behind like a few we've had in the past. We're very familiar with the Samsung smart apps and haven't had the issues some others have had, as long as our wifi is working it's always connected and ready to go. This vacuum makes me feel like the next step is Rosie from the Jestson's.
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Svar fra Samsung:
2021-10-12

Samsung Care

We try to improve our products with the feedback we receive from our customers. We're happy to hear the vacuum is working so well. Thank you for sharing your feedback with us. ^Pat

Robertsky
5 (9,999)

2023-03-09

Marlboro nj

5 (9,999)
[This review was collected as part of a promotion.] My wife and me are extremely happy. Easy way to understand the app. Very strong machine. Smart, by far impressive. For 1650 sq ft 3 bedrooms ,livingroom ,den,kitchen This robot goes to work. And if you really want to see the suction and power after it unloads we check the bag it really collect alot of dust hair and Lent.
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OCDqueen
5 (9,999)

2022-06-27

New Orleans

5 (9,999)
[This review was collected as part of a promotion.] Bought this several months ago so please with performance ordered a 2nd one for upstairs. Previous model was just ok but this one is beyond what I expected. Love using app to program & monitor cleaning along with cleaning report. Another great feature is programming per area easily and not tearing up baseboards.
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PJC1974
5 (9,999)

2022-01-03

Newark,NJ

5 (9,999)
[This review was collected as part of a promotion.] I have an older model of the samsung robot vaccuums and decided to upgrade to this model this Jetbot AI90+ is amazing the features it comes with are top notch its the robot vaccuum of the future love the security camera feature while I'm away from home to check up on my cat ,totally love it highly recommended
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DntBySamsung
1 (9,999)

2021-09-07

1 (9,999)
do not buy samsung robovacs! i purchased 2 r7065 and 1 r7070 less than 3 years ago. now that they are discontinued i can not get any parts support as samsung decided not to make parts for them as they are discontinued. there are no way for me to get brush replacements, battery replacements, and even filters.
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Opprinnelig publisert på Samsung US
Svar fra Samsung:
2021-09-08

Samsung Care

Thank you for bringing this to our attention. We are keeping our customers up to date on this matter. At this time, we are recommending our customers to check our parts website for replacements. You can find that in the link below. ^Pat http://www.samsungparts.com/customerservice.aspx?cs_menu=qu

DirtyFloorInSFL
1 (9,999)

2023-11-04

Pompano Beach, Florida

1 (9,999)
I thought I had purchased the best vacuum robot on the market since it included AI+ with object recognition, but the technology does not work as claimed. Now the vacuum no longer charges, and I haven't been able to obtain the support needed to get it fixed. Purchasing this new AI+ Robot Vacuum was a mistake.
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Opprinnelig publisert på Samsung US
Svar fra Samsung:
2023-11-07

SEA Care

Greetings, We understand the importance of having a fully charged vacuum to clean the house when needed. Let us get you some guidance to get the vacuum back on track. Please see pages 17-19 under the "Charging the Jet Bot" section of the manual. Manual https://downloadcenter.samsung.com/content/UM/202308/20230803173234876/DJ68-00846B-03_IB_VR9500-full_AA_EN_230714.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1146494330) to help our team gather your information. Have a great day. ^Charles

JPUCK
1 (9,999)

2022-08-21

1 (9,999)
i purchased this earlier this year and after a few months it has started to make a terrible sound while running. i have been trying to get repair support for it and the process is very difficult. the vacuum it self works pretty good but don't think its worth the investment if product support/repair is lacking.
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Opprinnelig publisert på Samsung US
Svar fra Samsung:
2022-08-25

Samsung Care

Hi JPUCK! Thank you for your review. We apologize if the vacuum makes a terrible noise which was less than ideal, and does not meet your expectations. We are always here to help. Please be advised that if any unusual sounds, smells, or smoke come from the Jet Bot, immediately shut off the power switch of the Jet Bot and contact a service center. Kindly also check that when noise suddenly increases, turn off the power switch and empty the Dustbin. Refer to the user manual warning on pages 10 and 40 (suction power is weak): https://downloadcenter.samsung.com/content/PM/202112/20211220170649750/EN/1_VR9500_EN_00846B-00_AA.pdf. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, give them this number (1144838371), which will help our team pull up your information. Have a great day. Melardo

Cag3423
4 (9,999)

2022-10-26

Pittsburgh

4 (9,999)
[This review was collected as part of a promotion.] I’ve had a lot of robot vacuum…. This is my favorite… I have two J7s one with clean base on without.. the Samsung ai plus is better overall. Compared to the j7 same overall cleaning performance wouldn’t notice a difference even tho in professional reviews they say j7 is better.. navigation the is better but tricky explanation. J7 is better plug and play where the Samsung needs fine tuned a touch. But once fine tuned it’s better.. example j7 went everywhere but bumps into more furniture smasung not as good on my dark throw rugs. Like under the kitchen table. J7 didn’t have issues but left dog hair everywhere on the throw rug. Smasung would get stuck thinking a drop due to dark color, once no go Zone set up. This thing doesn’t touch walls doesn’t touch furniture. Very very smart. Minus the struggle still on black or dark brown rugs. The j7 is still a bump and go vac compared to this vac in being gentle to your walls (even tho the j7 isn’t really a bump and go, it still is)
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Cassie
5 (9,999)

2022-05-25

atlanta,mi

5 (9,999)
jet bot ai works great! its cleans very well and always makes it bad to the charging station unlike some other brands i've had. i have a lot of animals and it picks up hair great. also nice that it wont run over poop lol. my only problem is getting replacement bags and parts are not easy to find at all!
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Check1
5 (9,999)

2022-06-28

München

5 (9,999)
[Diese Bewertung wurde im Rahmen einer Werbeaktion gesammelt.] Gerät ist top. Habe mich in das Design verliebt. Damit grenzt sich Samsung vom Rest definitiv an . Auch mit der Arbeit bin ich sehr zufrieden. Gründlich und intelligent. Die App hingegen könnte noch ein paar Funktionen vertragen. z.B. wäre es cool einen bestimmten Standort zum saugen direkt auszuwählen.
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Opprinnelig publisert på Samsung Germany
Svar fra Samsung:
2022-06-29

Samsung Service Team

Hallo, wir bedanken uns, dass Sie sich für unser Produkt entschieden haben und dass Sie uns Ihr tolles Feedback haben zukommen lassen. Es freut uns immer wieder zu lesen, wenn unsere Kunden so zufrieden sind.

Russell Upsomgrubb
2 (9,999)

2023-03-10

Placitas, NM

2 (9,999)
The problem with this vacuum is the same as the problem with my powerbot- I have rugs with black patterns on them and the cliff sensors jet on the bottom of the jet but think that the black patterns on my rug are cliffs or the top of a set of stairs. It won't clean them- It just stops. I guess I'll have to do the same thing I did with the power bot and put black tape over the cliff sensors so it cleans my rugs with the black patterns. Unfortunately this machine shows five cliff sensors. So am I gonna have to cover all five in order for it to clean my rugs Question mark the cliff sensors think that the black patterns on my rugs the top of us our cliffs our cliffs. it won't clean them It just gets to the black spot and stop and stops. I solved this issue on my power bot But by putting black tape over the cliff sensors. There are five cliff sensors on this on this jet bot so do I have to cover all of them with black tape to headed to clean my rugs and map my house 'cause it won't do either.
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Opprinnelig publisert på Samsung US
Svar fra Samsung:
2023-03-15

Samsung Care

Good day,  Russell Upsomgrubb. We would like you to have the best cleaning experience possible with your range. If your Jetbot Mop is not cleaning normally or thoroughly, or if the force of the mop is weak, there are a few things you can check using the link below. Jetbot Mop is not cleaning properly: https://www.samsung.com/us/support/troubleshooting/TSG01207761/ For more details, please refer to page 21 of the user manual: https://downloadcenter.samsung.com/content/UM/202210/20221031152751004/O_DJ68-00846B-04_221028.pdf If you require further assistance in the future, please do not hesitate to reach us through the channels listed below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1145566807) to help our team pull up your information when you message us. Have a wonderful day! —Vannesa

kath1234
5 (9,999)

2024-07-17

5 (9,999)
Excellent! Aspire très efficacement, aussi le long des murs et dans les angles. Il a mémorisé la maison et travaille parfaitement, allant se recharger si nécessaire et il vide son sac tout seul. Depuis que je l'ai, la maison est toujours impeccable, il n'y a plus que la serpillière à passer!
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Opprinnelig publisert på Samsung France
Svar fra Samsung:
2024-07-18

Service clients Samsung

Bonjour kath1234, Merci pour le partage de votre avis ! Nous sommes ravis que notre produit réponde à vos attentes ! N'hésitez pas à faire un tour sur notre site Samsung pour voir les nouveautés de l'année : https://www.samsung.com/fr/ Cordialement Alex, Service clients Samsung

Lunaro33
3 (9,999)

2022-09-07

North Carolina

3 (9,999)
[This review was collected as part of a promotion.] I bough this a few months ago and it worked great. Picked up alot of pet hair. Dirt as advertised after a few months it started making a screeching sound coming from one of the wheels..and for my life I can't figure put what it is...aside from that it does work well..so I guess good luck?
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Opprinnelig publisert på Samsung US
Svar fra Samsung:
2022-09-14

Samsung Care

Hi Lunaro33, Thank you for raising your concern about our Samsung product. We understand the vexatious experience of the vacuum making a screeching sound. I recommend clicking this link for a basic troubleshooting guide: POWERbot is noisy: https://www.samsung.com/us/support/troubleshooting/TSG01001929/ To better assist you on this matter and to collect more details, please reach us with the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) You may provide this reference number (1144917776) to help our team pull up your information. Thank you for choosing Samsung. Have a great day. -Trisha-

Zeezy
3 (9,999)

2022-07-11

Buckeye, AZ

3 (9,999)
[This review was collected as part of a promotion.] The vacuum works as it says. You just have to make sure you keep small objects that are not too big for it to run into and suck up. Idk what happened to my vacuum currently as it started to make a loud noise as it moves. Overall I like it. Just wish they come out with a mop like this.
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Opprinnelig publisert på Samsung US
Svar fra Samsung:
2022-07-22

Samsung Care

Dear Samsung Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. It's not the experience we want you to have with one of our products. To better assist you with this issue, please contact the Samsung customer service department at Customer Care: 1-800-726-7864 (1-800-SAMSUNG). They can either answer your question or transfer you to your local store to answer your specific concern. Your Reference Ticket Number: 1144723056 Have a great day. ^Camille

KMargarit
4 (9,999)

2022-07-12

Windeck

4 (9,999)
[Diese Bewertung wurde im Rahmen einer Werbeaktion gesammelt.] Nun sind wir seit fast 4 Wochen Besitzer eines Samsung Staubsaugerroboters. Dies ist nicht unser erster Roboter und wir können einen Vergleich anstellen. Die Saugstation: Die Selbstreinigungsfunktion finde ich genial und ich möchte sie nicht mehr missen. Normalerweise füllen sich in einem Haushalt mit Tieren die Staubsaugerbehälter schnell und man muss sie oft leeren, was man ab und zu vergisst. Mit der Saugstation gehört dieses Problem der Vergangenheit an. Der Beutel ist einfach und kompliziert zu entleeren. Absaugleistung: Wir sind zufrieden, egal ob Laminat, Fliesen oder Teppiche - der Roboter schafft alles. Navigation: Der Samsung Jet Bot AI+ fährt um die Kabel herum und bleibt nirgends hängen. Er stößt auch nicht hart gegen die Tür oder Möbel. Beim Kauf muss man sich bewusst sein, dass der Roboter relativ hoch ist und nicht unter jedes Möbelstück kommen kann. SmartThings-App: Am Anfang haben wir eine Weile gebraucht, um den Roboter mit der App zu verbinden, aber jetzt funktioniert alles gut.
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Opprinnelig publisert på Samsung Germany
Svar fra Samsung:
2022-07-13

Samsung Service Team

Hallo, vielen Dank für Ihr positives Feedback. Wir freuen uns, dass das Gerät Ihre Erwartungen erfüllt.

MySmartHome
4 (9,999)

2023-10-13

4 (9,999)
[This review was collected as part of a promotion.] Purchased the Jet Bot AI+ as and upgrade for my POWERbot R9350. Using it for about a month now. Really like all the new features. Especially the auto empty feature. The Jet Bot mapped the home well; really liked the ability to combine or split rooms, to have better control on where cleaning should be done. Overall, this one is a much smarter robot, and does a good job of navigating around furniture and other obstacles. The one thing that still does not work at all; is the magnetic tape included. This tape is supposed to keep the Jet Bot from entering an room or area; however, just like the R9350; it just rolls right over it like it is not even there. This being the case, I am just closing doors to all bathrooms now. I do see there is an option in the app to mark places on the map as off-limits; however, this is very difficult to set in the app precisely. I give it 4 stars, I think improvements in the areas of map display and magnetic boundaty recongnition are still needed to be a perfect appliance.
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Keeper_22
4 (9,999)

2022-07-05

Budenheim

4 (9,999)
[Diese Bewertung wurde im Rahmen einer Werbeaktion gesammelt.] Grundsätzlich bin ich wahnsinnig überrascht wie strukturiert dieser Roboter Arbeitet. Er baut eine Karte der Wohnung und lernt bei jeder Reinigung mehr über die Wohnung. Er gibt an Unebenheiten bis 5 cm überfahren zu können allerdings fängt er regelmäßig an mit unseren Schwingstühlen an zu kämpfen. Aber er hat uns bisher sehr überrascht, sowohl mit Saugleistung als auch Logik. Womit er Probleme hat sind Langflor Teppiche diese empfindet er als Hindernisse und kann diesen leider nichts abgewinnen. Wenn man den Roboter allerdings auf den Teppich stellt und Startet, saugt er auch über den Teppich und "akzeptiert" den Teppich. Die Heimüberwachung habe ich noch nicht getestet die Kamera und Steuerung ist aber hoch interessant. Großer Pluspunkt unserer Meinung ist das der Staubbeutel in der Absaugstation nur 1 mal im Jahr gewechselt werden muss. Die erste Inbetriebnahme ist sehr intuitiv und selbsterklärend für Jung und Alt. Wir freuen uns auf die nächsten Wochen gerade auch wie er sich im 2. Stock verhält.
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Opprinnelig publisert på Samsung Germany
Svar fra Samsung:
2022-07-06

Samsung Service Team

Hallo, besten Dank für die positive Bewertung.

kieman
3 (9,999)

2022-07-09

3 (9,999)
[Diese Bewertung wurde im Rahmen einer Werbeaktion gesammelt.] Der Sauger kam in einem riesigen Paket sicher verpackt geliefert. Ich hatte schon einen Sauger aber ohne diese Stationen. Ausgepackt war der Robot wirklich schnell und auch die Installation und Inbetriebnahme gingen sehr Einfach von der Hand. Auch die Integration in die App und via Google Home hat problemlos funktioniert. Bis hier her alles Super soweit. Es gibt aber dann doch mehrere Punkte die mich stören. Zum einen, damit die Absaugstation mit Beutel funktioniert, was meiner Meinung nach nicht Zeitgemäß ist und für mich als Kunden wieder Folgekosten bedeutet. Zum Anderen überzeugt der Sauger an sich nicht. Wir haben mehrere Leichte Gegenstände sowie Blumentöpfe auf 3 Beinen in der Wohnung stehen. Aber statt diese zu Umfahren, schiebt er dieser durch den kompletten Raum und hat es sogar schon 2x geschafft die Blumentöpfe umzustoßen. Das hat mein vorheriger Sauger noch nie getan, weder sie zu verschieben, geschweige denn sie umzusto0en. Das ist für mich ein Grund das Produkt nicht zu empfehlen. Schade.
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Opprinnelig publisert på Samsung Germany
Svar fra Samsung:
2022-07-11

Samsung Service Team

Samsung Electronics GmbH Hallo, vielen Dank für Ihr Feedback. Wir bedauern, dass Sie nicht gänzlich von unserem Gerät überzeugt sind. Wir hoffen, dass Sie mit den überwiegend positiven Funktionen dennoch lange Freude daran haben. Sollten Sie Fragen bezüglich technischer Einstellungen haben, helfen Ihnen unsere Kollegen vom Support gerne weiter. Klicken Sie einfach auf unseren Account 'Samsung Electronics GmbH' und Sie gelangen zu unserem Herstellerprofil mit weiteren Kontaktmöglichkeiten. Bitte beachten Sie die jeweiligen Servicezeiten je nach Produktbereich. Herzliche Grüße aus Schwalbach, Ihr Samsung Service Team

RobH
5 (9,999)

2021-07-13

Muskegon, MI

5 (9,999)
[This review was collected as part of a promotion.] I am anxiously awaiting my new robot vacuum with AI. I have been patiently waiting for the intelligence and a sealed system integration. I would not have purchased a vacuum that didn’t have a hepa filter with a sealed system. We’ll put it to work on the day that it arrives.
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Gmasten
1 (9,999)

2023-05-17

San Diego, CA

1 (9,999)
This vacuum is awful, does a very poor job at vacuuming. Our old one did a much better job. I don’t know, maybe this one is defective. I put things out at night to see if it gets vacuumed up, bu all the vacuum does is spread all the dust all over the kitchen.
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Opprinnelig publisert på Samsung US
Svar fra Samsung:
2023-05-22

Samsung Customer Care

Good day, Let's look at some potential solutions to get your vacuum working. If your vacuum won't pick up dirt, airflow is the problem. Ensure the vacuum's parts are in good shape and together correctly, then clean the filter. Here is a link where you can review possible fixes for your vacuum. POWERbot will not collect any dirt: https://www.samsung.com/us/support/troubleshooting/TSG01003061/#powerbot-will-not-collect-any-dirt Should you need support in the future, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1145804064, to help our team pull up your information when you message us. Have a great day. -John

Bch7852
5 (9,999)

2024-05-03

Ludwigsfelde

5 (9,999)
Eine super Hilfe im Leben mit Haustieren . Macht seine Aufgabe bestens ,Aufladung reicht locker für über 60 Min. Aurbeit aus . Würde mir das Gerät immer wieder kaufen. Man geht Einkaufen oder mit dem Hund spatzieren ,kommt zurück und es ist alles gesaugt.
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Opprinnelig publisert på Samsung Germany
Svar fra Samsung:
2024-05-06

Samsung Service Team

Hallo, wir freuen uns über deine Begeisterung. Danke für das Teilen deiner Eindrücke.

jfer33fcb
5 (9,999)

2022-01-18

Sparta, NJ

5 (9,999)
[This review was collected as part of a promotion.] I'll start off by saying that I haven't even had to think about vacuuming since I got the Jet Bot AI+, and that's a huge lift off our shoulders considering we own a German Shephard. I own the previous generation from Samsung and was really pleased at how well it cleaned and how well it held up over the last 3 years. Barely any maintenance needed beside cleaning the filter and brush. That model is being demoted to downstairs now that we upgraded to Jet Bot AI. We love the self-emptying clean station - we literally have just ignored it for 30 days and its still not 100% full yet. The newer model runs much quieter, is built better and avoid items on the floor so well. The app functionality is an amazing upgrade from the previous vacuum now that we can select the actual days and times to run the vacuum, get floor plan cleaning updates, set no-go zones, etc. Oh and if you're away from home and need to check up on the cat or dog this model has a camera on it that you can control wherever you are. Insane. Love this feature. Worth every dollar.
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Matt DeKok
4 (9,999)

2021-12-13

Huron, SD

4 (9,999)
this is a fantastic smart vacuum. my only complaint is the inaccurate object recognition. it often labels obstacles as blankets/socks when they are clearly not, usually door frames. it also can't handle rugs or vents and just goes around them.
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Opprinnelig publisert på Samsung US

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