What to do if you cannot log into your Samsung account

A Samsung account helps you utilise specific apps and services, such as Samsung Pass and Samsung Find, as well as backing up data to Samsung Cloud. In the case that you cannot remember your account credentials, or if you cannot complete the mandatory 2-Step verification please follow our guide below to help get you back into your Samsung Account. 

Samsung account login screen.

Please note: If you do not have access to both the email address or phone number that you used to register your Samsung account, you will need to contact Samsung customer support. Alternatively you can create a new Samsung Account using an alternative email address.

Reset password screen.

Your Samsung account ID, which is usually the email address used to create the account, can be obtained with an Email ID hint.

1 Open Settings > Select Samsung account
Settings home page
2 Select Forgot password or don’t have an account?
Options for signing into account.
3 Select Forgot ID
Account ownership verification screen.
4 Enter the requested information > Tap Continue
Account ID verification hint screen.
5 Review the Email IDs listed > Tap Sign in now Sign into your account

Follow the steps below first, then choose one of the four methods in the next section to reset the password.

1 Open Settings >Select Samsung account
Settings home page
2 Tap “Forgot password or don’t have an account?”
3 Select “Forgot password”
4 Enter your email ID then tap “Continue"
5 Enter your phone number then tap “Continue”
6 Enter the verification code that you receive
7 Enter your new password then tap “Next”

1. Reset password through primary email

Verification method options.
1 Select Email verification >Tap Continue
Notice that an email has been sent to your primary email address.
2 Tap Go to inbox >Follow the instructions in the email

* If you do not see the Go to inbox button on your phone, please check your email inbox directly.

Reset password screen.
3 Enter a new password > Tap Next

* You can choose to sign out or stay signed into your Samsung account on other devices that have active login sessions. 

* In some countries where you can sign up with a mobile phone ID, you can also reset your password through phone number verification.

2. Reset password by security question

Verification method options.
1 Select Verify with security question
Screen to answer security question.
2 Answer your security question > Tap Verify
Reset password screen.
3 Enter a new password > Tap Next

* You can choose to sign out or stay signed into your Samsung account on other devices that have active login sessions.

* To reset your password with a security question, you must have already registered a security question in your Samsung account settings.

3. Reset password by recovery email

Verification method options..
1 Select Verify with recovery number or email
Alternative verification options screen.
2 Select Recovery email > Tap Continue > Tap Go to inbox Follow the instructions in the email
Alternative verification options screen.
3 Enter a new password > Tap Next

* You can choose to sign out or stay signed into your Samsung account on other devices that have active login sessions.

* To reset your password with a recovery email, you must have already registered a recovery email in your Samsung account settings.

4. Reset password by recovery phone number

Verification method options.
1 Select Verify with recovery number or email
Alternative verification options screen.
2 Select Recovery phone number > Tap Continue
Account ownership verification screen.
3 Enter your birthdate > Tap Continue
Account ownership verification screen.
4 Verify the phone number displayed is yours > Tap Send code > Enter Verification code > Tap Verify
Reset password screen.
5 Enter a new password > Tap Next
Reset password screen.

* You can choose to sign out or stay signed into your Samsung account on other devices that have active login sessions.

* You can choose to sign out or stay signed into your Samsung account on other devices that have active login sessions.

If you've changed your phone number, you won't be able to receive the verification code without updating the phone number within your Samsung account. Your number can be changed to your new one, but the process will take two weeks for security reasons.

1 Navigate to the Samsung account sign-in page using a web browser. Select Sign in, and then sign into your account using your credentials.
"Sign in" selected on Samsung Account website
2 When you reach the screen asking for your Verification code, select “Need to change your phone number?”
3 You will notified that it takes 2 weeks to change the verification phone number. select Continue
"Continue" selected under notification of two weeks needed to change verification number
4 The phone number that is currently registered (old number) will appear (some of the digits will be replaced with asterisks for privacy). Enter the full old phone number including the country code (44 for UK numbers) in the space provided to verify. Select Continue
"Continue" selected on verify phone number screen

* You can choose to sign out or stay signed into your Samsung account on other devices that have active login sessions.

5 A verification code will be sent to the email address that is registered to the Samsung Account. Check the email for the code, and enter it and then select Verify
"Verify" selected on Verify account screen
6 Enter the new phone number you want to use for Two-Step verification and then select Send Code. A verification code will be sent via SMS to the number you entered. Enter the code into the verification code field, and then select Verify
New phone number entered on Change phone number screen
7 You will be asked if you want to stay signed in on all devices or if you want to sign out of all devices. Make a selection to continue.
8 A confirmation is displayed showing the expected date of change, the date requested, and the new phone number. Select Done

Let us know if you are still having issues after the two-week period. Submitting additional requests to change the phone number will reset the two-week waiting period, so it is important to wait a full two weeks.

If you are still experiencing issues after two weeks, we can assist you in creating a new Samsung Account.

2-step verification is mandatory on Samsung Accounts that have a registered phone number. Read more about 2-step verification here.[ https://www.samsung.com/uk/support/apps-services/what-is-two-step-verification/]

If you are unable to recover your credentials and wish to create a new Samsung Account, please view our guide. 

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