How to manage two-step verification for your Samsung account sign-in

It is easier than you think for someone to steal your password. One bad app downloaded from the internet, or one malicious link clicked, and someone could:

• Access your call history and text messages
• See any pictures you have synced with the cloud
• Access any of your linked accounts

The Two-step verification keeps people who want your data out of your account, even if they have your password. 

Visit the two-step verification guide to learn more about this feature.

Your Samsung account provides more than one option to receive a verification code. These options include receiving a code via SMS text message, using an authenticator app (e.g., Microsoft™ Authenticator) or a backup code.

An authenticator app is an application that generates verification codes. These codes are then used as part of the two-factor authentication process.

Even if you do not have the same phone number that you originally registered, you lose your mobile phone or you are not able to receive the text message, you will still be able to access your account with one of the other options provided. Feel free to choose your preferred method of verifying your account.

You can register up to three phone numbers to receive the verification code via SMS text message. These devices must already be registered to your Samsung account.

To set up two-step verification:

To keep your information safe, remember to frequently update your password in addition to using the two-step verification, and do not use the same ID and password that you use for other services.

For more information, visit the Samsung Account user guide. 

If you have a new phone number or a phone number you are no longer using, you can add or remove those numbers from your account. Remember, you can register up to 3 phone numbers.

For enhanced security and privacy, and to protect your personal information, Two-step verification cannot be disabled.

If you can’t remember your password, you can find out how to recover it here.

If you send too many requests for a two-step verification code in a short time, you will receive a notification saying "Too many verification attempts have been made, so we have blocked text and voice call verification for your account. Please try again in a few hours."

In this case, we recommend waiting at least 24 hours before trying again

If you have tried all of the above steps and are still unable to receive a two-factor authentication code to log into your Samsung account, please contact Samsung support.