What to do when my washing machine does not fill up or drain?
If your washing machine doesn't drain or fill up, it could be because of a clogged filter or twisted hose. The below instructions are a good guide to solving some of the most common problems related to draining or water supply issues, including cleaning filters.
The instructions may not apply to all models. If you are still experiencing problems, please contact the Support Centre.
Check the proper connection of the hot and cold water hose
There are two types of water hose (hot and cold) located at the back of the washing machine, and it needs to be connected to the respective valve. Also, check to see if the hot and cold-water supply hoses are not kinked and both water supply valves are completely open, and the hose filter has no issues inside.
How to clean the mesh filter in the water hose
Take extra care when removing the HOT water connection to avoid possible injury. (Turn off the hot and cold water supply tap before cleaning the inlet hose filters.) Also, when you have finished cleaning, turn on the faucet and then make sure the connections are watertight.
Step 1. Unscrew the hose and pull out the mesh filter
Step 2. With a pair of pliers gently pull out the mesh filter from the end of the hose
Step 3. Rinse it under water. In addition to the mesh filter, also clean the inside and outside of the threaded connector
Step 4. Push the filter back into place
Step 5. Screw the hose back onto the washing machine
How to clean the debris filter
Verify the debris filter is not clogged. If you need to clean it, follow the steps below:
Step 1. Open the debris filter cover
Step 2. Remove the white drain plug from the emergency drain hose and drain the water in a suitable container
Step 3. After the water stops draining from the auxiliary drain hose, remove the debris filter by turning it counterclockwise and pulling it out
Step 4. Clean the debris filter with a soft brush
Step 5. Inspect and clean the filter and then reinstall it by pushing it in and turning it clockwise until secure. Reinstall the emergency drain hose cap and secure it too
Step 6. Reinstall the cover by placing it into the holes at the bottom of the access panel opening and pushing or folding it into the top
Please note:
- You can open the debris filter access cover by inserting a coin or a key into the slot above the access panel and gently prying it open.
- Before opening the cover, place a towel or basket under it to prevent water damage to the floor.
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