Manage the OS on your Samsung Chromebook

Samsung Chromebook with settings page open

Updating your Chromebook is an essential part of keeping it running at its best. You should check for updates every once in a while to make sure you don't miss one. However, sometimes updates can cause unexpected bugs or errors to occur. These will usually go away after a subsequent update. If a new update creates a problem or if you aren't happy with the update, you can roll back your Chrome OS to the last stable version if you'd like.

Note: Save any important data before performing a rollback because it will erase local data and user accounts.

Update Chrome OS

Each time you power on your Chromebook, it checks for and applies available updates, but you can check for updates manually any time you'd like.

On your Chromebook, select the Status Tray, and then select the Settings icon. Select About Chrome OS in the bottom corner of the left-side menu. Select Check for updates; your Chrombook will begin looking for any available updates.

If an update is available, your Chromebook will begin updating automatically. You may be asked to restart your Chromebook when the update is complete. If one isn't available, the screen will say "Your Chromebook is up to date."

Update status below Google Chrome OS on Samsung Chromebook

Perform a software rollback

Consider all of your options before performing a rollback because doing so will erase local data and all user accounts. If you are 100 percent sure you want to perform one, back up all of your data first, and then check out our guide:

  1. To perform a rollback, navigate to the Status tray, and then select the Settings icon.

  2. Select Advanced at the bottom of the left-side menu.

  3. Scroll to the bottom again, and select Reset settings.

    Reset settings area highlighted on a Samsung Chromebook
  4. In the Powerwash section select Reset. Then, select Restart to confirm.

    Pop-up window with Cancel or Restart options on a Samsung Chromebook
  5. After the Chromebook restarts, a popup will appear. Select Powerwash.

  6. Read the important information, and then select Continue to confirm.

  7. It will take a couple of minutes for the Powerwash to complete. It will erase all user accounts and local data.

  8. Note: You can also perform a recovery on your Chromebook to fix errors or other problems.

How would you like to contact us?

Message Us

or text SMSCARE to 62913 for 24/7 live support


Request Service

Schedule in-home, walk-in, or mail-in service with our easy service diagnosis and scheduling tool

Help with your Order

Your order, returns, refunds and trade-in questions answered

Message Us

Text SMSCARE to 62913 to receive live support 24/7*

* Standard text message and data rates may apply

Don’t see what you need?

Visit our contact page to review all your options.

Ask the Community

Browse answers, ask questions and get solutions from other Samsung customers.

Question about a promotion?

Learn more about Samsung promotions.

  • Give us a call 1-800-SAMSUNG (1-800-726-7864)
  • Mobile Support 8 AM - 12 AM EST 7 days a week
  • Home Electronics & Appliance Support 8 AM - 12 AM EST M-F 9 AM - 6 PM EST Sat, Closed Sunday
  • IT/Computing Support 8 AM - 9 PM EST, Mon - Fri Closed Sat-Sun
  • Order Support Order Help