Phone or tablet will not power on or off

Your phone or tablet may not turn on if you are not charging it properly. But on the other hand, it may not turn off if it's completely frozen. If it's is not responding to you pressing the power button, let us help you get it working again.

Galaxy phone or tablet displays volume limit reached message

The Media volume limiter feature on your phones or tablets prevents the volume from rising above a set level to protect your ears from hearing damage. The limitation is only applied when you use headphones or Bluetooth speakers, and can be protected by a PIN. If the feature is on, a "Volume limit reached" popup will appear each time you increase th

Reset Bixby on your Samsung phone or tablet

Bixby may occasionally display error messages such as "Couldn't connect" or "Check network connection and try again." To resolve this issue, make sure you are connected to either a Wi-Fi or mobile data network. If you are connected and still experiencing issues, you will need to reset Bixby.

Galaxy phone or tablet's GPS signal is lost

There are several reasons why a phone's or tablet's GPS signal may not work properly, such as a communication failure with the satellite. Other times, it could be because your Location is disabled or because you are not using the best Location method.

Screen turns off while using Galaxy phone or tablet

Your phone or tablet has a power save function that turns the screen off after a predetermined amount of time. If it's set for 15 seconds, it may seem like the screen is turning off too soon, but this is normal. The amount of time can be adjusted from 15 seconds to 10 minutes.

File on Samsung phone or tablet is not recognized or does not load

On Galaxy phones, some file formats may not work with all apps or may not work with certain versions of apps. However, many file formats are supported by downloadable apps. Read the list below to see what file formats are supported on your phone.

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