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Samsung Galaxy phone or tablet will not turn on
If your Samsung Galaxy device suddenly does not turn on, it may be caused by a temporary software freeze during use, a fully drained battery, a system malfunction, or, in some cases, a hardware issue related to the device’s circuitry.
Samsung Galaxy phone or tablet will not turn on
Restart your Galaxy device
Your device may be frozen due to a temporary software issue.
Press and hold the Power (Side) button and the Volume Down button at the same time for at least 7 seconds. The device will restart, and when the Samsung logo appears and the device vibrates, release the buttons.
Note
- If the buttons are not pressed at the same time, the volume bar or power menu may appear.
- Remove your case if it prevents pressing both buttons properly.
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Charge your device with a Samsung-certified charger if the battery is fully discharged
The battery may be fully discharged. Connect a Samsung-certified charger and cable.
- If the battery is completely drained, the charging indicator (lightning icon) may not appear on the screen.
- Even if nothing appears on the screen, continue charging the device.
Caution
Use only Samsung-approved chargers and cables. Do not use any worn or damaged chargers or cables. Incompatible charger or cable can cause serious injuries or damage to your device.
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Try using a different charger and data cable
Charging may not work properly due to an issue with the charger or cable. If you have a spare charger and cable, try using them to charge your device, then turn it on.
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