
Phone or tablet will not power on or off

Your phone or tablet may not turn on if you are not charging it properly. But on the other hand, it may not turn off if it's completely frozen. If it's is not responding to you pressing the power button, let us help you get it working again.
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Request Service
Schedule in-home, walk-in, or mail-in service with our easy service diagnosis and scheduling tool
Message Us
Text SMSCARE to 62913 to receive live support 24/7*
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Give us a call 1-800-SAMSUNG (1-800-726-7864)
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Mobile Support 8 AM - 12 AM EST 7 days a week
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Home Electronics & Appliance Support 8 AM - 12 AM EST M-F 9 AM - 6 PM EST Sat, Closed Sunday
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IT/Computing Support 8 AM - 9 PM EST, Mon - Fri Closed Sat-Sun
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