Pre-order Offer Ended
We may not be able to take your call
With the global spread of COVID-19 impacting most communities, Samsung is adapting its practices to protect the health and wellbeing of our people and customers.
As such, our call centre is operating with extremely limited resources and we are unable to take in-coming calls.
Here are alternative ways that we can assist you with your Galaxy Buds+ offer:
- For help submitting your claim, please visit https://www.samsung.com/au/support/mobile-devices/samsung-galaxy-s20-pre-order-promotion/ for detailed instructions.
- If you have already submitted a claim, please check your email for the latest update notification.
If you have any further questions please email our support team at firstname.lastname@example.org. Due to the extremely high number of enquiries we are receiving, we may take longer than usual to respond to your email enquiry.
We apologise for any inconvenience, and appreciate your patience.
Frequently Asked Questions
More questions? Check out the FAQs below.
1 Offer available on Galaxy S20, S20+, S20+ 5G and S20 Ultra 5G only from 12 Feb-5 Mar 2020 or when stock runs out. Must be redeemed 3 Mar-21 Apr 2020. Available from participating retailers only. Visit samsung.com/au/s20-offer/terms
2 Galaxy Buds require a compatible device (Android 5.0 or higher) for initial set-up, ongoing maintenance and download of apps. Minimum of 1.5GB RAM and internet connection required.