Troubleshooting and Error Codes for Samsung Cooktops
Please Note: The information on this page is for Australian products only. Models, sequences, error codes or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.
If your Cooktop is having issues, you may see an information code on the screen. In most cases, it is not a mechanical problem. Check the codes and troubleshooting instructions below and try the suggestions that are given.
Please note that this page is a general guide and model-specific information can be found in your User Manual.
WARNING!
Repairs to the appliance are to be performed only by a qualified service technician. Improperly effected repairs may result in a considerable risk of harm to the user or the appliance. If your appliance needs repair, please contact a Customer Service Centre.
Troubleshooting
A fault may be the result of a minor problem that you can correct yourself with the help of the following instructions. Do not attempt any further repairs if the following instructions do not help in each specific case.
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Problem |
Possible Cause |
Solution |
|---|---|---|
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What should I do if the cooking zones are not functioning?
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What should I do if the cooking zones will not switch on?
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What should I do if the display except for H/h (the residual heat indicators) suddenly disappears?
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What should I do if, after the cooking zones have been switched off, residual heat is not indicated in the display (H/h).
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Information Codes
If your Cooktop is displaying an information code, check the table below to troubleshoot the error.
|
Information Code |
Possible Cause |
Solution |
|---|---|---|
|
C0 |
There is a problem with the burner temperature sensor.
|
Restart the appliance using the On/Off key. If the problem continues, disconnect power for more than 30 seconds. Then, restart the appliance and try again.
If the problem still continues, contact a local Service Centre.
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C1 |
The temperature is sensed higher than specified.
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C2 |
There is a problem with the PBA sensor.
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A2 |
The DC Motor fails to operate because of problems with the PCB or wiring, or electrical disturbance on the motor blade.
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d0 |
A key is being pressed for more than 8 seconds.
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Check if the key is wet or is being pressed. If the problem continues, restart the appliance using the On/Off key.
If the problem still continues, contact a local Service Centre.
|
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F0 |
Communications between main and sub PCBs fail.
|
Restart the appliance using the On/Off key. If the problem continues, disconnect power for more than 30 seconds. Then, restart the appliance.
If the problem still continues, contact a local Service Centre.
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F2 |
The touch-enabled IC communicates abnormally.
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UP |
The Cooktop is out of normal voltage. (220 ~ 240V)
|
Check home power environment.
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u |
If the cookware is not suitable for the induction, or the cooktop operates without cookware on it, this is displayed.
|
Use cookware suitable for an induction cooktop.
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5E (Electric Cooktops) |
The sensor has been touched for longer than 10 seconds.
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Do not touch the sensor for an extended period of time. |
Electric Cooktop Safety Shutoff
If one of the cooking zones is not switched off or the heat setting is not adjusted after an extended period of time, that particular cooking zone will automatically switch itself off.
Any residual warmth will be indicated with H (for “hot”) in the digital displays corresponding to the particular cooking zones.
The cooking zones switch themselves off at the following times:
|
Heat Setting |
Switch Off |
|---|---|
|
1-2
|
After 6 hours |
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3-4
|
After 5 hours |
|
5-6
|
After 3 hours |
|
7-9
|
After 1 hour |
Note: If the Hob is overheated because of abnormal operation, 0⊧ will be displayed and the Hob will be switched off. Let it cool down, and then use the On/Off sensor to reset.
If one or more of the cooking zones switches off before the indicated time has elapsed, see 'Troubleshooting' above.
To Avoid Damaging your Appliance
- Do not use the hob as a work surface or for storage.
- Do not operate a cooking zone if there is no pan on the hob or if the pan is empty.
- Ceramic glass is very tough and resistant to temperature shock, but it is not unbreakable. It can be damaged by a particularly sharp or hard object dropping onto the hob.
- Do not place pans on the hob frame. Scratching and damage to the finish may occur.
- Avoid spilling acidic liquids, for example, vinegar, lemon juice and descaling agents, onto the hob frame, since such liquids can cause dull spots.
- If sugar or a preparation containing sugar comes into contact with a hot cooking zone and melts, it should be cleaned off immediately with a kitchen scraper while it is still hot. If allowed to cool, it may damage the surface when removed.
- Keep all items and materials that could melt, for example, plastics, aluminium foil and oven foils, away from the ceramic glass surface. If something of this nature melts onto the hob, it must be removed immediately with a scraper.
For further assistance, please contact our Chat Support. To find your Samsung product's User Manual, head to Manuals & Downloads.
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