Booking a repair for the Galaxy Fold

Last modified : Oct 30. 2019
galaxy fold

Experiencing an issue with your Galaxy Fold that you’re not too sure how to resolve?

 

Simply contact us on 1300 GALAXY option 4, for technical troubleshooting and advice. In the event a repair is required, we will take away all of the hassle and book this for you using a free courier service or make a booking for you at one of our Samsung Experience Stores for 1-on-1 support.

Hassle-free RepairsClick to Expand

If a repair is required for your Galaxy Fold, to ensure you are never without a phone, we will arrange for a loan phone to be sent you, along with a pre-paid return label and packaging for you to send us your Galaxy Fold. Once you receive the loan phone, we recommending using Smart Switch to transfer your content from your Galaxy Fold to your loan phone so not to lose any data during the repair process.


Transferring your data using Smart Switch

If you need help completing a Smart Switch check out our page Smart Switch or call us on 1300 GALAXY option 4 for step-by-step assistance.


Sending for Repairs

Once you have successfully transferred your data to your loan phone, it’s now time to arrange for your Galaxy Fold to be sent to our Service Centre. Simply contact our Courier Company Startrack on 13 23 45 or by visiting the Startrack website and select ‘Book a Pick-Up’ then follow the prompts to schedule next-day collection.

Please ensure your Galaxy Fold is securely packed using the packaging supplied to avoid any damage during transit from occurring.


Repair Process

We will notify you once we receive your Galaxy Fold at the repair centre. Our authorised technicians will complete a full assessment of your device and contact you should they require any additional information or find signs of physical damage which may not be covered under the Samsung warranty.


Due to the complex design of the Galaxy Fold we allow up to seven (7) days for the repairs and quality assurance process to be completed.


Getting your Galaxy Fold back to you

Once your Galaxy Fold has passed our strict quality assurance process we will prepare your Galaxy Fold to be sent back to you via courier, we will send you notification to let you know your Galaxy Fold is on its way.


Receiving back your Galaxy Fold

Now you’ve received your Galaxy Fold back it’s time to complete another Smart Switch to transfer your data from the Samsung loan phone to your Galaxy Fold.


Returning your Loan Phone

You’ll find a pre-paid return connote with your repaired Galaxy Fold for you to send your loan phone back to us after you have completed a Smart Switch of your data from the loan phone to your Galaxy Fold.

 

Simply contact our Courier Company Startrack on 13 23 45 or by visiting the Startrack website and select ‘Book a Pick-Up’ then follow the prompts to schedule your collection.

 

Package your loan phone for return using the repair packaging supplied.

Visit a storeClick to Expand
galaxy fold

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