How do I fix Google Play Store not opening or downloading?

Last modified : Jun 30. 2020

If you're experiencing issues accessing, updating applications or simply opening the Google PlayStore there are some troubleshooting steps you can try to resolve this issue. If you click on the below drop down menus, you can follow the step-by-step guide to successfully access your Google PlayStore.                                                     

Please Note: This guide is designed for Australian variant Galaxy devices, if you have an international device and require further support click here to get in touch with your Samsung subsidiary. Screenshots were captured from a Galaxy Note10+ 5G operating on Android OS Version 10.0 (Q), steps and settings may vary depending on your Galaxy device and Android OS Version.

Troubleshoot play store issues

Check your Internet ConnectionClick to Expand

It is important that you are connected to a strong and stable connection when trying to download or load the Google PlayStore. If you are using your mobile data, you will need to ensure you have enabled mobile data via your Quick Settings or Connection Settings. If you are connected over a Wi-Fi network and noticing Wifi with exclamation mark  in your status bar you may not be able to access the internet. If this is the case  you can check out our page My Galaxy Device won't connect to Wi-Fi alternatively, if you are experiencing connection issues or slow internet you may need to reach out to your internet provider.

 


Enable Mobile Data via Settings

1 Swipe down from the top of the screen to bring down the Notification panel .
2 Tap on Mobile Data to enable or disable this setting
Tap on Mobile Data to enable

If this setting isn't available in your Quick Settings, make sure you check the second page or add the button into your Quick Settings. For step-by-step instructions, check out our guide Customising the Quick Settings on my Samsung Device.

Restart the deviceClick to Expand
1 Swipe down on your screen and tap on power icon
Tap on Power icon
2 Tap the restart Restart button and wait for the device to power off and on again
Tap on Restart icon
Clear Data & Cache of the Play StoreClick to Expand
1 Head into your Settings > Apps
Tap on Settings > Apps

In older operating systems you'll find this option in Settings > Application Manager 

2 Scroll down to select Google Play Store
Scroll down and select Google PlayStore
3 Tap Storage
Tap on Storage
4 Select Clear Data and Clear cache then tap OK to confirm
Select Clear Cache and Clear Data
Tap on OK
Reset the Download ManagerClick to Expand
1 Open the Settings app and select Apps
Tap on Settings > Apps

In older operating systems you'll find this option in Settings > Application Manager 

2 Tap on three dots icon > Show system apps
Tap on 3 dots and select Show system apps
3 Scroll down the page and select Download Manager
Select Download Manager
4 Disable and Force Stop to shut down just this app. This won't affect any information on the device.
Disable and Forcestop Download Manager
5 Select OK on the prompt to confirm action
Forcestop Download Manager - Tap on OK
Check the Date & Time SettingsClick to Expand
1 Head into your Settings > General Management
Head into Settings > General Management

In older operating systems you'll find this option in Settings > Date & Time 

2 Tap on Date and time
Select Date and Time
3 Ensure you have selected the correct Time Zone then toggle on Automatic date and time
Toggle on Automatic date and time
Check available storage spaceClick to Expand
1 Open the Settings app and select Device Care
Head into your Settings > Device Care

In older operating systems you'll find similar options in a seperate app called Smart Manager, however you can check Settings > Storage. 

2 Select Storage and check the available internal memory. If your device has less than 1GB of storage available, you will need to free up some space.
Select Storage
Remove and re-add Google AccountClick to Expand
1 Head into your Settings and select Accounts and backup
Head into your Settings > Accounts & Backup

In older operating systems you'll find this option in Settings > Accounts 

2 Select Accounts
Select Accounts
3 Select your Google Account
Select you Google Account
4 Select Remove Account . Depending on the operating system this option may be under a 3 dot menu button on the top right hand side of the screen.
Select Remove Account

Once you have successfully removed your Google Account, you can then proceed to add the account back onto your Galaxy device.

Enable All Related AppsClick to Expand

Ensure you do not have a build up of pending apps to either be downloaded or updated, this may delay the download process on your Galaxy device.

1 Head into your Settings and select Apps
Head into your Settings > Apps

In older operating systems you'll find this option in Settings > Application Manager 

2 Select three dots icon > Show System Apps
Tap on 3 dots and select Show system apps
3 Tap on down arrow key
Tap on down arrow key
4 Select to show Disabled apps from the dropdown
Select Disabled
5 Ensure there are no apps related to Google Play Services or Download Manager in the Disabled apps list
Select Google Play Store from disabled list
6 Select any Google Play Store related apps and select Enable to turn off the restriction
Enable Google Play Store

If none of the above steps have resolved the problem please call 1300 425 299 (in Australia) or reach out to us via Chat Support for further troubleshooting.

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