How do I fix Google Play Store not opening or downloading?

Last modified : Aug 02. 2019

If you're experiencing issues accessing, updating applications or simply opening the Google PlayStore there are some troubleshooting steps you can try to resolve this issue. If you click on the below drop down menus, you can follow the step-by-step guide to successfully access your Google PlayStore.                                                     

Please Note: Screenshots were captured from a Galaxy S8+ operating on Android OS Version 8.0 (Oreo), steps and settings may vary depending on your Galaxy device and Android OS Version.

Troubleshoot play store issues

Check your Internet ConnectionClick to Expand

It is important that you are connected to a strong and stable connection when trying to download or load the Google PlayStore. If you are using your mobile data, you will need to ensure you have enabled mobile data via your Quick Settings or Connection Settings. If you are connected over a Wi-Fi network and noticing Wifi with exclamation mark  in your status bar you may not be able to access the internet. If this is the case  you can check out our page My Galaxy Device won't connect to Wi-Fi alternatively, if you are experiencing connection issues or slow internet you may need to reach out to your internet provider.

 


Enable Mobile Data via Settings

1 If you are using your mobile data, you will ensure enabled moble data via your Quick Settings or Connection Settings.
Settings > Connections
2 Select Data Usage
Select Data Usage
3 Toggle on Mobile Data
Toggle on Mobile Data

Enable Mobile Data via Quick Settings

1 Swipe down on your screen to access your Quick Setting and tap on Mobile Data
Tap on Mobile Data
Restart the deviceClick to Expand
1 Press and hold the Power button until the menu pops up
2 Tap the Restart button and wait for the device to power off and on again
Restart the device
Clear Data of the Play StoreClick to Expand
1 Open the Settings app and tap Apps
Open Settings > Apps

In older operating systems you'll find this option in Settings > Application Manager 

2 Scroll down to select Google Play Store
Open Google Play Store
3 Tap Storage
Select Storage
4 Select Clear Data and tap Delete to confirm
Clear Data > Delete
Reset the Download ManagerClick to Expand
1 Open the Settings app and select Apps
Open Settings > Select Apps

In older operating systems you'll find this option in Settings > Application Manager 

2 Select the 3 dot menu button on the top right hand side and tap Show system apps
Open Settings > Select Apps
3 Scroll down and select Download Manager . Check that the app is enabled (we want the option to show as Disable )
Download Manager
4 Select Force Stop to shut down just this app. This won't affect any information on the device. Select Force stop on the prompt to confirm.
Force Stop the app to reset
Check the Date & Time SettingsClick to Expand
1 Open the Settings app and select General Management , then Date and Time
Open Settings > Select General Management

In older operating systems you'll find this option in Settings > Date & Time 

2 Make sure Automatic date and time is switched on (toggled to the right & blue)
Automatic date and time
Check available storage spaceClick to Expand
1 Open the Settings app and select Device Maintenance
Open Settings > Select Device Maintenance

In older operating systems you'll find similar options in a seperate app called Smart Manager, however you can check Settings > Storage. 

2 Select Storage at the bottom of the screen
Select Storage
3 Check the available storage. If your device has less than 1GB of storage available, you will need to free up some space.
Open Settings > Select Apps
Remove and re-add Google AccountClick to Expand
1 Open the Settings and select Cloud and Accounts
Open Settings

In older operating systems you'll find this option in Settings > Accounts 

2 Select Accounts
Select Accounts
3 Select your Google Account
Select Google Account
4 Select Remove Account . Depending on the operating system this option may be under a 3 dot menu button on the top right hand side of the screen.
Remove Account
5 Select Remove Account to confirm.
Any information removed in this process will be downloaded onto the device once the account is added back in.
Remove Account
6 Select Add Account
Add Account
7 Select Google
Select Google
8 Enter your Google Account
Enter your Google Account
9 Enter your Google Account password
Enter Password
10 Agree to the Google Terms and Conditions to finish
Accept Google T&C to finish
Enable All Related AppsClick to Expand

Ensure you do not have a build up of pending apps to either be downloaded or updated, this may delay the download process on your Galaxy device.

1 Open Settings and Select Apps
Settings > Apps

In older operating systems you'll find this option in Settings > Application Manager 

2 Select the top right 3 dot menu button and Show System Apps
Show System Apps
3 Select to show Disabled apps from the dropdown
Show Disabled Apps
4 Ensure there are no apps related to Google Play Services or Download Manager in the Disabled apps list
Disabled Apps
5 Select any Google Play Store related apps and select Enable to turn off the restriction
Enable any disabled apps

If none of the above steps have resolved the problem please call 1300 425 299 (in Australia) for further assistance. 

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