How do I fix Google Play Store not opening or downloading?

Last modified : Aug 14. 2018
Google Play Store

If you're having trouble with the Google Play Store app not opening or downloading, please see the steps below.

                                                      

Please make sure you have an active internet connection before attempting any troubleshooting 

Troubleshoot play store issues

Restart the deviceClick to Expand
1 Press and hold the Power button until the menu pops up
2 Tap the Restart button and wait for the device to power off and on again
Restart the device
Clear Data of the Play StoreClick to Expand
1 Open the Settings app and tap Apps
Open Settings > Apps

In older operating systems you'll find this option in Settings > Application Manager 

2 Scroll down to select Google Play Store
Open Google Play Store
3 Tap Storage
Select Storage
4 Select Clear Data and tap Delete to confirm
Clear Data > Delete
Reset the Download ManagerClick to Expand
1 Open the Settings app and select Apps
Open Settings > Select Apps

In older operating systems you'll find this option in Settings > Application Manager 

2 Select the 3 dot menu button on the top right hand side and tap Show system apps
Open Settings > Select Apps
3 Scroll down and select Download Manager . Check that the app is enabled (we want the option to show as Disable )
Download Manager
4 Select Force Stop to shut down just this app. This won't affect any information on the device. Select Force stop on the prompt to confirm.
Force Stop the app to reset
Check the Date & Time SettingsClick to Expand
1 Open the Settings app and select General Management , then Date and Time
Open Settings > Select General Management

In older operating systems you'll find this option in Settings > Date & Time 

2 Make sure Automatic date and time is switched on (toggled to the right & blue)
Automatic date and time
Check available storage spaceClick to Expand
1 Open the Settings app and select Device Maintenance
Open Settings > Select Device Maintenance

In older operating systems you'll find similar options in a seperate app called Smart Manager, however you can check Settings > Storage. 

2 Select Storage at the bottom of the screen
Select Storage
3 Check the available storage. If your device has less than 1GB of storage available, you will need to free up some space.
Open Settings > Select Apps
Remove and re-add Google AccountClick to Expand
1 Open the Settings and select Cloud and Accounts
Open Settings

In older operating systems you'll find this option in Settings > Accounts 

2 Select Accounts
Select Accounts
3 Select your Google Account
Select Google Account
4 Select Remove Account . Depending on the operating system this option may be under a 3 dot menu button on the top right hand side of the screen.
Remove Account
5 Select Remove Account to confirm.
Any information removed in this process will be downloaded onto the device once the account is added back in.
Remove Account
6 Select Add Account
Add Account
7 Select Google
Select Google
8 Enter your Google Account
Enter your Google Account
9 Enter your Google Account password
Enter Password
10 Agree to the Google Terms and Conditions to finish
Accept Google T&C to finish
Enable All Related AppsClick to Expand
1 Open Settings and Select Apps
Settings > Apps

In older operating systems you'll find this option in Settings > Application Manager 

2 Select the top right 3 dot menu button and Show System Apps
Show System Apps
3 Select to show Disabled apps from the dropdown
Show Disabled Apps
4 Ensure there are no apps related to Google Play Services or Download Manager in the Disabled apps list
Disabled Apps
5 Select any Google Play Store related apps and select Enable to turn off the restriction
Enable any disabled apps

If none of the above steps have resolved the problem please call 1300 425 299 (in Australia) for further assistance. 

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