How to start your device in Safe Mode

Last modified : Dec 20. 2017
How to start your device in Safe Mode

What is Safe Mode?

Powering on your device in Safe Mode can help determine the root cause of any issues you may have been experiencing, such as battery drainage, lagging, freezing, abnormal data usage, etc.
Safe Mode will disable all non-default apps on your device and will run purely off the Android OS, meaning you will be able to isolate any issues to confirm if it is being caused by a 3rd party application.

How to start your device in Safe Mode?

1 Power off your device by holding down the Power button and then tapping on Power off.
2 Power on your device by holding down the Power button. As soon as the Samsung Logo pops up, press and hold down the Volume Down key until your device as rebooted.
3 You will now be able to see Safe Mode down the near the bottom left of the screen.

From here test out your device to see if the issue you have been experiencing is evident in Safe Mode


To exit Safe Mode, simply restart your device.

Did not find what you're looking for? We're here to help.


Chat with us

Live Chat Support with a Samsung product expert.

Mobile Support Self Service Booking

Book a Mobile Product Service Request via Australia Post

We'll respond within 24 hours of your request.

Email Escalation

We endeavour to respond within 24 hours.


1300 425 299

For all Mobile device enquiries
24 hours / 7 days a week

1300 362 603

For all other product enquiries
24 hours / 7 days a week

+612 8293 5712

From overseas
24 hours / 7 days a week

For all Printer related inquiries,
please click here
or visit

Please click here
to view the latest news regarding the Samsung sale of Printer business to HP.

Face-to-Face Support

Find a Service Centre

Search for the nearest Samsung Service Centre's in your area.

In-Store Support

Create a booking to see one of our friendly Samsung staff members at one of our Samsung Retail Stores.

Contact Us