What to do when a Samsung Galaxy Watch app appears to crash, freeze, or not respond

Last Update date : Sep 03. 2026

If an app on your Samsung Galaxy Watch appears to crash, freeze, or not respond, the steps provided below can help effectively resolve the issue. Follow the instructions to help ensure your watch functions properly again.

A finger tapping a Samsung Galaxy Watch screen.

If your Galaxy Watch apps are not working properly, restarting your device or updating the software to the latest version can help resolve the issue.

A Galaxy watch with both top and bottom side buttons highlighted. A Galaxy watch with both top and bottom side buttons highlighted.

Step 1. Press and hold both buttons on your Galaxy Watch until the screen displays the Samsung logo.

Settings menu with Software update option highlighted. Settings menu with Software update option highlighted.

Step 2. When the reboot is complete, swipe up and open Settings > Tap Software update.

Software update screen with the Download and install option highlighted. Software update screen with the Download and install option highlighted.

Step 3. Tap Download and install.

* Turn on Auto update to automatically install future Galaxy Watch updates.

* The watch will notify you if it is up to date.

Apps can be removed from your Galaxy Watch by accessing the Wearable app on the phone connected to your watch, or you can use your watch directly.

Use the connected phone to uninstall apps

* Before starting, make sure your phone and Galaxy Watch are connected.

Wearable app screen with a bullet list icon highlighted in the navigation bar. Wearable app screen with a bullet list icon highlighted in the navigation bar.

Step 1. Open the Wearable app on your phone > Tap on the Watch settings icon on the navigation bar.

App list with SmartThings highlighted. App list with SmartThings highlighted.

Step 2. Tap Apps > Tap the app you wish to uninstall.

App info screen with Uninstall highlighted. App info screen with Uninstall highlighted.

Step 3. Tap the Uninstall icon > Select Uninstall in the pop up window.

* If you do not see the uninstall icon, the app cannot be removed.

Use your Samsung Galaxy Watch to uninstall apps

App menu screen with the SmartThings app displaying the Uninstall pop up menu. App menu screen with the SmartThings app displaying the Uninstall pop up menu.

Step 1. From the Apps screen, touch and hold the icon of the app you wish to uninstall > Tap Uninstall on the pop-up window.

App uninstall confirmation pop-up. App uninstall confirmation pop-up.

Step 2. Tap OK.

A factory reset may be necessary if your Galaxy Watch is not responding. A factory reset on Samsung Galaxy Watch will erase your data on the Watch. Make sure to back up your data using the Wearable app before performing a reset so the data can be reloaded to your watch after the reset is complete. Samsung is not responsible for any lost data.

Settings menu with the General option highlighted. Settings menu with the General option highlighted.

Step 1. From your Galaxy Watch’s home screen, swipe up and open Settings > Select General.

General menu with Reset highlighted. General menu with Reset highlighted.

Step 2. Select Reset.

Watch screen displaying a reset confirmation screen with the Reset button highlighted. Watch screen displaying a reset confirmation screen with the Reset button highlighted.

Step 3. Review on screen information > Tap Reset.

* Once the factory reset is complete, reconnect your Galaxy Watch to your phone and choose whether to restore your watch’s data or set it up with the default settings.

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