How to Reset a Samsung TV
Please Note: The information on this page is for Australian products only. Models, sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.
When you perform a Factory Reset, all settings will revert to factory default. These settings include picture and sound settings, channel menu settings (including memorised channels), clock and timer settings, and other settings that you may have changed. In addition, if you had your TV professionally calibrated, you may lose the calibration settings if the calibration was not done through the service menu.
If you simply want to reset one of the settings on your TV (i.e. picture or sound), please refer to your User Manual for steps on how to reset the individual settings on your TV. Factory reset however will not affect your Network Settings. Network settings can only be changed manually. Also depending on the model of your TV the below screenshots may appear different, but the steps for resetting are similar.
If the problem seems to be coming from an app, please refer to our page on Deleting Apps from Smart Hub on Samsung Smart TV or Netflix Issues on Samsung TVs.
The table below outlines the Menu Path for models by year; alternatively scroll down to view detailed steps by model code:
|
YEAR |
MENU PATH |
|---|---|
|
2011 (D Series) |
MENU > System > Plug & Play > (Initial setup) |
|
2012 (E Series) |
MENU > Support > Self Diagnosis |
|
2013 (F Series) |
Screen Menu > Support > Self Diagnosis > Reset |
|
2014 (H Series) |
Support > Self Diagnosis > Reset |
|
2015 (J Series) |
Menu/123 > Menu > Support > Self Diagnosis > Reset |
|
2016 (K Series) |
Home > Settings > Support > Self Diagnosis > Reset |
|
2017 (M Series) |
Home> Settings > Support > Self Diagnosis > Reset |
|
2018 (NU Series) |
Home> Settings > Support > Self Diagnosis > Reset |
|
2019 (Q Series) |
Home > Settings > General > Reset |
|
2020 (T Series) |
Home > Settings > General > Reset |
Factory Data Reset
button on your remote control to bring up Smart Hub
and then select 
Settings
.
General
from the list of icons on the left-hand side and then scroll down to the bottom of the centre menu list and select Reset
. A pop-up will appear asking you to enter your PIN.
Once you have entered your PIN,
select Yes
and your TV will then reset.
button on your remote control to bring up Smart Hub
and then select
Settings
.
General
from the list of icons on the left-hand side and then scroll down to the bottom of the centre menu list and select Reset
.
Check the page Control a Samsung TV without a Remote if you can't use the remote control.
Please note:
For applications or Smart Features related concerns, Smart Hub troubleshooting is advised. For Network related concerns, go to Network options in the Main Menu.
Check the page Control a Samsung TV without a Remote if you can't use the remote control.
Please note:
For applications or Smart Features related concerns, Smart Hub troubleshooting is advised. For Network related concerns, go to Network options in the Main Menu.
Check the page Control a Samsung TV without a Remote if you can't use the remote control.
Please note:
For applications or Smart Features related concerns, Smart Hub troubleshooting is advised. For Network related concerns, go to Network options in the Main Menu.
Please note:
For applications or Smart Features related concerns, Smart Hub troubleshooting is advised. For Network related concerns, go to Network options in the Main Menu.
If your TV is not showing any image or picture, please see the page on How to Diagnose No Picture issues on a Smart TV. If you are unable to keep your TV powered on please see the page on How to resolve power issues on a Smart TV.
If you need to reset the Network Settings on your TV or have forgotten the PIN to complete a Factory Data Reset, please get in touch with Live Chat Australia or call 1300 362 603 (Toll Free in Australia). You can request that one of our Samsung Care experts remotely accesses your TV to complete a Factory Reset for you. See the page about the Australian Remote Service for more information.
Please Note: Australian Call Centre and Chat agents are unable to remotely access products that were not purchased in Australia. Please see the UK Remote Service page or the US Remote Service page if you require this service outside of Australia (or contact your local Samsung subsidiary for more information).
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