How to Reset a Samsung TV

Last modified : Oct 28. 2019
QLED Q9 TV

When you perform a Factory Reset, all settings will revert to factory default. These settings include picture and sound settings, channel menu settings (including memorised channels), clock and timer settings, and other settings that you may have changed. In addition, if you had your TV professionally calibrated, you may lose the calibration settings if the calibration was not done through the service menu. 


If you simply want to reset one of the settings on your TV (i.e. picture or sound), please refer to your User Manual for steps on how to reset the individual settings on your TV. Factory reset however will not affect your Network Settings. Network settings can only be changed manually. Also depending on the model of your TV the below screenshots may appear different, but the steps for resetting are similar.

 

If the problem seems to be coming from an app, please refer to our page on Deleting Apps from Smart Hub on Samsung Smart TV or Netflix Issues on Samsung TVs.

 

The table below outlines the Menu Path for models by year; alternatively scroll down to view detailed steps by model code:

Menu Path by year

YEAR 

MENU PATH 

2011 (D Series)

MENU > System > Plug & Play > (Initial setup)

2012 (E Series)

MENU > Support > Self Diagnosis

2013 (F Series)

Screen Menu > Support > Self Diagnosis > Reset

2014 (H Series)

Support > Self Diagnosis > Reset

2015 (J Series)

Menu/123 > Menu > Support > Self Diagnosis > Reset

2016 (K Series)

Home > Settings > Support > Self Diagnosis > Reset

2017 (M Series)

Home> Settings > Support > Self Diagnosis > Reset

2018 (NU Series) 

Home> Settings > Support > Self Diagnosis > Reset

2019 (Q Series)

Home > Settings > General >  Reset

Factory Data Reset

2018 - 2019 ModelsClick to Expand
1 With your TV turned on, press the Home button on your remote control to bring up Smart Hub and then select Settings .
Settings location
2 Scroll down and select General from the list of icons on the left-hand side and then scroll down to the bottom of the centre menu list and select Reset .
Reset TV
3 Once you have selected Reset a pop-up will appear asking you to enter your PIN . Once you have entered your PIN , select Yes . The TV will turn off and on again automatically and the initial setup screen will appear.
Enter PIN
2016 to 2017 ModelsClick to Expand
1 Power On the TV, and then press the Home button on the TV remote control. Select Settings from the main menu to continue.

Check the page Control a Samsung TV without a Remote if you can't use the remote control.

2 Select Support and then press Enter. The selection bar will move from the left side of the menu to the right side of the screen.
K series TV Menu > Support
3 Select Self Diagnosis and then press Enter on your remote control. The Main Menu will disappear and the Self Diagnosis Menu will open.
K series TV Menu > Support > Self Diagnosis
4 Navigate through the options and select Reset , and then press Enter on your remote control.
K series TV Menu > Support > Self Diagnosis > Reset
5 The TV will ask for a Security PIN, enter the number using the TV remote, if you have not changed the PIN the default code will be 0000. Please note, if you have reset your password and couldn't remember it, it is not possible to continue further. Please contact Samsung Customer Care to help you reset your password using one of the options at the bottom of this page.
K series TV Menu > Support > Self Diagnosis > Reset
6 The Factory reset screen will appear displaying a warning message. Select Yes using the navigation buttons on the remote, and then press Enter. Please note all your settings will revert to their factory defaults except for any previously used network information.
K series TV Menu > Support > Self Diagnosis > PIN > Reset
7 During the Factory Reset, the TV may turn off and on several times and will display the Setup screen.

Please note: 

 

For applications or Smart Features related concerns, Smart Hub troubleshooting is advised. For Network related concerns, go to Network options in the Main Menu.

JU & JS series 2015 TV modelsClick to Expand
1 Power On the TV, and then press the Menu button on the TV remote control. The Main Menu will appear.

Check the page Control a Samsung TV without a Remote if you can't use the remote control.

2 Select Support and then press Enter. The selection bar will move from the left side of the menu to the right side of the screen.
J series TV Menu > support
3 Select Self Diagnosis and then press Enter on your remote control. The Main Menu will disappear and the Self Diagnosis Menu will open.
J series TV Menu > Support > Self Diagnosis
4 Navigate through the options and select Reset, and then press Enter on your remote control.
J series TV Menu > Support > Self Diagnosis > Reset
5 The TV will ask for a Security PIN, enter the number using the TV remote, if you have not changed the PIN the default code will be 0000. Please note, if you have reset your password and couldn't remember it, it is not possible to continue further. Please contact Samsung Customer Care to help you reset your password using one of the options at the bottom of this page.
J series TV Menu > Support > Self Diagnosis > PIN
6 The Factory reset screen will appear displaying a warning message. Select Yes using the navigation buttons on the remote, and then press Enter. Please note all your settings will revert to their factory defaults except for any previously used network information.
J series TV Menu > Support > Self Diagnosis > PIN > Reset
7 During the Factory Reset, the TV may turn off and on several times and will display the Setup screen.

Please note: 

 

For applications or Smart Features related concerns, Smart Hub troubleshooting is advised. For Network related concerns, go to Network options in the Main Menu.

HU series 2014 TV modelsClick to Expand
1 Power On the TV, and then press the Menu button on the TV remote control. The Main Menu will appear.

Check the page Control a Samsung TV without a Remote if you can't use the remote control.

2 Select Support and then press Enter. The selection bar will move from the left side of the menu to the right side of the screen.
H series TV Menu > Support
3 Select Self Diagnosis and then press Enter on your remote control. The Main Menu will disappear and the Self Diagnosis Menu will open.
H series TV Menu > Support
4 Navigate through the options and select Reset, and then press Enter on your remote control.
H series TV Menu > Support > Self Diagnosis
5 The TV will ask for a Security PIN, enter the number using the TV remote, if you have not changed the PIN the default code will be 0000. Please note, if you have reset your password and couldn't remember it, it is not possible to continue further. Please contact Samsung Customer Care to help you reset your password using one of the options at the bottom of this page.
H series TV Menu > Support > Self Diagnosis > PIN
6 The Factory reset screen will appear displaying a warning message. Select Yes using the navigation buttons on the remote, and then press Enter. Please note all your settings will revert to their factory defaults except for any previously used network information.
H series TV Menu > Support > Self Diagnosis > PIN > Reset
7 During the Factory Reset, the TV may turn off and on several times and will display the Setup screen.

Please note: 

 

For applications or Smart Features related concerns, Smart Hub troubleshooting is advised. For Network related concerns, go to Network options in the Main Menu.

Older modelsClick to Expand
1 While the TV is On, press and hold the EXIT button on the Samsung remote control for 12 seconds. The standby light should blink the entire time without interruption.
Smart TV: How to perform a Factory Data Reset
2 The Factory Reset screen displays a warning message. Select OK to reset the TV.
Smart TV: How to perform a Factory Data Reset
3 Once the Factory Reset is complete, the TV will automatically turn Off.
4 Upon turning the TV On for the first time after Factory Reset, the Plug & Play screen will appear just like when the TV was initially set up.

Please note: 

 

For applications or Smart Features related concerns, Smart Hub troubleshooting is advised. For Network related concerns, go to Network options in the Main Menu.

If your TV is not showing any image or picture, please see the page on How to Diagnose No Picture issues on a Smart TV. If you are unable to keep your TV powered on please see the page on How to resolve power issues on a Smart TV.

 

If you need to reset the Network Settings on your TV or have forgotten the PIN to complete a Factory Data Reset, please get in touch with Live Chat Australia or call 1300 362 603 (Toll Free in Australia). You can request that one of our Samsung Care experts remotely accesses your TV to complete a Factory Reset for you. See the page about the Australian Remote Service for more information.

 

Please Note: Australian Call Centre and Chat agents are unable to remotely access products that were not purchased in Australia. Please see the UK Remote Service page or the US Remote Service page if you require this service outside of Australia (or contact your local Samsung subsidiary for more information).

     This product should be mounted to a wall or other suitable surface to avoid serious injury. Find out more here.

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