How do I perform a Factory Data Reset on my Smart TV?

Last modified : Jul 11. 2018
QLED Q9 TV

When you perform a Factory Reset, all settings will revert to factory default. These settings include picture and sound settings, channel menu settings (including memorised channels), clock and timer settings, and other settings that you may have changed. In addition, if you had your TV professionally calibrated, you may lose the calibration settings if the calibration was not done through the service menu. 


If you simply want to reset one of the settings on your TV (i.e. picture or sound), please refer to your User Manual for steps on how to reset the individual settings on your TV. Factory reset however will not affect your Network Settings. Network settings can only be changed manually. Also depending on the model of your TV the below screenshots may appear different, but the steps for resetting are similar.

 

The table below outlines the Menu Path for models by year; alternatively scroll down to view detailed steps by model code:

Menu Path by year

YEAR 

MENU PATH 

2011 (D Series)

MENU > System > Plug & Play > (Initial setup)

2012 (E Series)

MENU > Support > Self Diagnosis

2013 (F Series)

Screen Menu > Support > Self Diagnosis > Reset

2014 (H Series)

Support > Self Diagnosis > Reset

2015 (J Series)

Menu/123 > Menu > Support > Self Diagnosis > Reset

2016 (K Series)

Home > Settings > Support > Self Diagnosis > Reset

2017 (M Series)

Home> Settings > Support > Self Diagnosis > Reset

Factory Data Reset

KU & KS series 2016 TV modelsClick to Expand
1 Power On the TV, and then press the Menu button on the TV remote control. The Main Menu will appear.
2 Select Support and then press Enter. The selection bar will move from the left side of the menu to the right side of the screen.
K series TV Menu > Support
3 Select Self Diagnosis and then press Enter on your remote control. The Main Menu will disappear and the Self Diagnosis Menu will open.
K series TV Menu > Support > Self Diagnosis
4 Navigate through the options and select Reset , and then press Enter on your remote control.
K series TV Menu > Support > Self Diagnosis > Reset
5 The TV will ask for a Security PIN, enter the number using the TV remote, if you have not changed the PIN the default code will be 0000. Please note, if you have reset your password and couldn't remember it, it is not possible to continue further. Please contact Samsung Customer Care to help you reset your password using one of the options at the bottom of this page.
K series TV Menu > Support > Self Diagnosis > Reset
6 The Factory reset screen will appear displaying a warning message. Select Yes using the navigation buttons on the remote, and then press Enter. Please note all your settings will revert to their factory defaults except for any previously used network information.
K series TV Menu > Support > Self Diagnosis > PIN > Reset
7 During the Factory Reset, the TV may turn off and on several times and will display the Setup screen.

Please note: 

 

For applications or Smart Features related concerns, Smart Hub troubleshooting is advised. For Network related concerns, go to Network options in the Main Menu.

JU & JS series 2015 TV modelsClick to Expand
1 Power On the TV, and then press the Menu button on the TV remote control. The Main Menu will appear.
2 Select Support and then press Enter. The selection bar will move from the left side of the menu to the right side of the screen.
J series TV Menu > support
3 Select Self Diagnosis and then press Enter on your remote control. The Main Menu will disappear and the Self Diagnosis Menu will open.
J series TV Menu > Support > Self Diagnosis
4 Navigate through the options and select Reset, and then press Enter on your remote control.
J series TV Menu > Support > Self Diagnosis > Reset
5 The TV will ask for a Security PIN, enter the number using the TV remote, if you have not changed the PIN the default code will be 0000. Please note, if you have reset your password and couldn't remember it, it is not possible to continue further. Please contact Samsung Customer Care to help you reset your password using one of the options at the bottom of this page.
J series TV Menu > Support > Self Diagnosis > PIN
6 The Factory reset screen will appear displaying a warning message. Select Yes using the navigation buttons on the remote, and then press Enter. Please note all your settings will revert to their factory defaults except for any previously used network information.
J series TV Menu > Support > Self Diagnosis > PIN > Reset
7 During the Factory Reset, the TV may turn off and on several times and will display the Setup screen.

Please note: 

 

For applications or Smart Features related concerns, Smart Hub troubleshooting is advised. For Network related concerns, go to Network options in the Main Menu.

HU series 2014 TV modelsClick to Expand
1 Power On the TV, and then press the Menu button on the TV remote control. The Main Menu will appear.
2 Select Support and then press Enter. The selection bar will move from the left side of the menu to the right side of the screen.
H series TV Menu > Support
3 Select Self Diagnosis and then press Enter on your remote control. The Main Menu will disappear and the Self Diagnosis Menu will open.
H series TV Menu > Support
4 Navigate through the options and select Reset, and then press Enter on your remote control.
H series TV Menu > Support > Self Diagnosis
5 The TV will ask for a Security PIN, enter the number using the TV remote, if you have not changed the PIN the default code will be 0000. Please note, if you have reset your password and couldn't remember it, it is not possible to continue further. Please contact Samsung Customer Care to help you reset your password using one of the options at the bottom of this page.
H series TV Menu > Support > Self Diagnosis > PIN
6 The Factory reset screen will appear displaying a warning message. Select Yes using the navigation buttons on the remote, and then press Enter. Please note all your settings will revert to their factory defaults except for any previously used network information.
H series TV Menu > Support > Self Diagnosis > PIN > Reset
7 During the Factory Reset, the TV may turn off and on several times and will display the Setup screen.

Please note: 

 

For applications or Smart Features related concerns, Smart Hub troubleshooting is advised. For Network related concerns, go to Network options in the Main Menu.

Older modelsClick to Expand
1 While the TV is On, press and hold the EXIT button on the Samsung remote control for 12 seconds. The standby light should blink the entire time without interruption.
Smart TV: How to perform a Factory Data Reset
2 The Factory Reset screen displays a warning message. Select OK to reset the TV.
Smart TV: How to perform a Factory Data Reset
3 Once the Factory Reset is complete, the TV will automatically turn Off.
4 Upon turning the TV On for the first time after Factory Reset, the Plug & Play screen will appear just like when the TV was initially set up.

Please note: 

 

For applications or Smart Features related concerns, Smart Hub troubleshooting is advised. For Network related concerns, go to Network options in the Main Menu.

Should you wish to use a different IP or change other Network Settings, go to Network and change the IP address manually. If a total Network refresh is needed, please call Samsung Customer Care on the number provided below.

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