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One-click registration is available for unregistered products. If your product isn’t listed, please proceed with Manual Product Registration.
Unregistered Products
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Repair Support
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CS Support
Get support
Diagnostics
Run a checkup to detect potential issues with your device. Diagnostics are available for supported models through SmartThings. If no data is shown, complete the onboarding process in the SmartThings app.
Accurate diagnostics will be available 1 hours after setup.
No issue detected
Request a Repair
Fix it yourself and request a repair based on your device's condition.
6/8
Diagnostics are finished
out of {total 개수} diagnosticsNormal0Issues0
View detailed diagnostics by tapping the item with an issue.
Couldn’t find what you need? Explore more support options.
Enter post code
Please enter your post code for your current location.
Fields marked with an asterisk * are required.
Please enter a postcode
Repair support
The supported services for this device are unavailable. Please contact the call center or chatbot to request service support.
Contact support
Sorry to inform you that there are no options available 'Contact' support in the given location.
Callback request
Please enter your contact details and our Customer Care team will call you back within the next 24-48 hours.
Fields marked with an asterisk * are required.
Register purchase receipt
For accurate warranty period, please submit a warranty dispute for review.
Please upload a copy of your purchase receipt (tax invoice) in PDF or image format (only .jpg and .png are accepted). Maximum file size allowed is 5MB.
Please check the Receipt File.
Please select a purchase date
This is not a mandatory step. You can skip this step if you don’t have a receipt and proceed on to the next step.
Bring it in
Make an appointment at your nearest Samsung Store and drop off your device.
Please select a date
Select an available date and enter your location to receive product services.
Ask your question in 1 on 1 Inquiry and we will give you a detailed answer.
Fields marked with an asterisk * are required.
Confirmation
Your walk-in service request successfully scheduled.
*To ensure the safety of your personal information, please remember to activate the maintenance mode before sending your phone in for repair. When maintenance mode is enabled, access to customer data within the device is restricted.
Ticket Number
Contact Information
My Support Request
We will send a confirmation email shortly.
If you have any questions or concerns, please call our customer care at 1300 362 603 Samsung and refer to the ticket number above.
The warranty period will be recalculated based on the purchase date you provided. If the date cannot be verified or the information is incorrect, the warranty period will change.
Successfully uploaded. Please retain this for future reference, as it my may be required for final venification during the review pocess.
The upload was unsuccessful. Please retry in a few minutes.
To update your warranty, please upload a proof of purchase invoice in PDF or image (.jpg / .png) format (Max. file size 5MB).
Warranty details may differ based on your purchase record. If corrections are needed please select date of purchase and attach proof of purchase.
Choose a symptom
Select an issue to request a repair.
Choose a symptom
Select an issue to request a repair.
Please select a detailed symptom
Can’t find an exact match?
Select the symptom that best matches your issue and describe the details in the comment box.
Please enter Detail
Estimated Repair Cost
Estimate is based on your selected issue. Coverage for Samsung Care+ customers may vary by plan.
Contact information
Fields marked with an asterisk * are required.
Delivery information
Fields marked with an asterisk * are required.
Information checklist
Device issue summary
Contact information
Delivery information
Consent for terms
Please review and acknowledge the terms
T&C
You can access the detailed information by visiting the Terms and conditions page.
Factory reset
I acknowledge that my data will be lost during the repair process as a Factory Reset will be completed as part of the repair.
Software upgrade
As a part of Samsung’s standard repair process, the software on your device will be updated to the latest version. Samsung is unable to downgrade the software version or update to a different version of software (other than the latest version).
Please take the following measures before shipping
Data back-upComplete a data back-up of your device to avoid data loss.
Maintenance modeTurn on Maintenance Mode to protect your personal data.
Removal of SIM/memory cards and passwords/locksBefore sending your device for repair, remove any SIM or memory cards and disable all passwords or locks. This ensures full access for service and helps prevent data loss.
Device infomation
Serial Number :
Warranty :
Date of purchase
Month
Please enter a valid date.
successfully submitted.
The warranty period will be recalculated based on the purchase date you provided. If the date cannot be verified or the information is incorrect, the warranty period will change.
Successfully uploaded
Please check the Receipt File
To update your warranty, please upload a proof of purchase invoice in PDF or image (.jpg / .png) format (Max. file size 5MB).
Warranty details may differ based on your purchase record. If corrections are needed please select date of purchase and attach proof of purchase.
Please input the device’s symptoms
Please provide detailed symptoms of the issue *
Contact information
Fields marked with an asterisk * are required.
Address for the visit
Fields marked with an asterisk * are required.
Ticket number : 2447192943
Serial number :
My support request
Front screen damage, repair required
One of our team will be in contact with you in the next 48 hours
Contact information
Contact number:
Alternative contact number:
Email address:
Address:
By clicking the Insert payment details button a secure payment gateway will open on which you can provide your valid credit or debit card details, the estimated quote amount will be pre-authorised on your card. Prior to sending your device for repairs you are required to complete payment for the non-warranty services selected. Please click the Insert payment details button to process your payment. Please note you will not be issued with your eParcel Returns label(shipping label) until payment has been authorised. Steps for sending your mobile device for repairs to the Samsung Authorised Service Centre
Print a copy of the eParcel Returns label (shipping label)1
Only Samsung products are eligible for registration. Storage devices(SSD etc.), accessories, and components that constitute the product cannot be registered even if they are Samsung products.
Where can I find my serial number, IMEI or model number?
We have provided "How to find Serial Number or IMEI" information at the S/N or IMEI input stage.
How do I use the QR code on my product to register?
Scan the QR code using the camera app on your Samsung device and follow the prompted instructions for registration. This feature is only supported on Samsung home appliances and non-smart B2C monitors. Make sure not to confuse the QR code for SmartThings.
I am still encountering issues with product registration. What should I do?
If you're using a VPN while trying to register a product, then we recommend disabling it. VPNs can sometimes cause connection issues.
*Register on the SmartThings or Samsung Members App. See
FAQs
for details.
Enter your Serial Number/IMEI
Please check digits and make sure there are no missing codes - IMEI / Product Serial Number : 15 digits - Mobile/Tablet/Wearable Device SN : 11 digits
Please enter the 11 or 15- digit number.
This product is already registered.
Type
Subtype
Category
My serial number, IMEI, or model number appear to be invalid, what do I do?
1) Characters Please pay close attention. The letter ‘O’ may resemble the number 0, and the letter ‘S’ may resemble the number 5.
2) Serial number location Please enter the serial number located on the product itself, not the one on the package.
Which products am I able to register?
Only Samsung products are eligible for registration. Storage devices(SSD etc.), accessories, and components that constitute the product cannot be registered even if they are Samsung products.
I am still encountering issues with product registration. What should I do?
If you're using a VPN while trying to register a product, then we recommend disabling it. VPNs can sometimes cause connection issues.
*Register on the SmartThings or Samsung Members App. See
FAQs
for details.
Can’t find an exact match?
Select the symptom that best matches your issue and describe the details in the comment box.
Please enter Detail