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Product Registration
One-click registration is available for unregistered products. If your product isn’t listed, please proceed with Manual Product Registration.
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One-click registration is available for unregistered products. If your product isn’t listed, please proceed with Manual Product Registration.
Run a checkup to detect potential issues with your device. Diagnostics are available for supported models through SmartThings. If no data is shown, complete the onboarding process in the SmartThings app.
Accurate diagnostics will be available 1 hours after setup.
No issue detected
Couldn’t find what you need? Explore more support options.
Fields marked with an asterisk * are required.
Please enter a postcode
The supported services for this device are unavailable. Please contact the call center or chatbot to request service support.
Sorry to inform you that there are no options available 'Contact' support in the given location.
Fields marked with an asterisk * are required.
Please upload a copy of your purchase receipt (tax invoice) in PDF or image format (only .jpg and .png are accepted). Maximum file size allowed is 5MB.
Please check the Receipt File.
Please select a purchase date
This is not a mandatory step. You can skip this step if you don’t have a receipt and proceed on to the next step.
Please select a date
Fields marked with an asterisk * are required.
Weitere Informationen dazu, wie Samsung deine personenbezogenen Daten verarbeitet, findest du hier: https://www.samsung.com/de/support/datenschutzhinweise-service/
Fields marked with an asterisk * are required.
*To ensure the safety of your personal information, please remember to activate the maintenance mode before sending your phone in for repair. When maintenance mode is enabled, access to customer data within the device is restricted.
Month
Please enter a valid date.
successfully submitted.
The warranty period will be recalculated based on the purchase date you provided. If the date cannot be verified or the information is incorrect, the warranty period will change.
Successfully uploaded. Please retain this for future reference, as it my may be required for final venification during the review pocess.
The upload was unsuccessful. Please retry in a few minutes.
To update your warranty, please upload a proof of purchase invoice in PDF or image (.jpg / .png) format (Max. file size 5MB).
Warranty details may differ based on your purchase record. If corrections are needed please select date of purchase and attach proof of purchase.
Select an issue to request a repair.
Select an issue to request a repair.
Estimate is based on your selected issue. Coverage for Samsung Care+ customers may vary by plan.
Fields marked with an asterisk * are required.
Fields marked with an asterisk * are required.
The Postcode field is required.
Please review and acknowledge the terms
You can access the detailed information by visiting the Terms and conditions page.
I acknowledge that my data will be lost during the repair process as a Factory Reset will be completed as part of the repair.
As a part of Samsung’s standard repair process, the software on your device will be updated to the latest version. Samsung is unable to downgrade the software version or update to a different version of software (other than the latest version).
Serial Number : RF8M80VAM4P
Month
Please enter a valid date.
successfully submitted.
The warranty period will be recalculated based on the purchase date you provided. If the date cannot be verified or the information is incorrect, the warranty period will change.
Successfully uploaded
Please check the Receipt File
To update your warranty, please upload a proof of purchase invoice in PDF or image (.jpg / .png) format (Max. file size 5MB).
Warranty details may differ based on your purchase record. If corrections are needed please select date of purchase and attach proof of purchase.
Please provide detailed symptoms of the issue *
Fields marked with an asterisk * are required.
Error Text
Error Text
The Contact number field is required.
Please enter a valid Alternative contact number format.
Error Text
Fields marked with an asterisk * are required.
Please enter a valid Postcode format.
Please enter a valid value. This field cannot be blank.
Please enter a valid value. This field cannot be blank.
The information entered isn’t valid. Check the format and try again.
One of our team will be in contact with you in the next 48 hours
By clicking the Insert payment details button a secure payment gateway will open on which you can provide your valid credit or debit card details, the estimated quote amount will be pre-authorised on your card. Prior to sending your device for repairs you are required to complete payment for the non-warranty services selected. Please click the Insert payment details button to process your payment. Please note you will not be issued with your eParcel Returns label(shipping label) until payment has been authorised. Steps for sending your mobile device for repairs to the Samsung Authorised Service Centre
Print a copy of the eParcel Returns label (shipping label)1
Select a time
Please enter a valid Contact Number.
One of our team will be in contact with you in the next 48 hours
Callback request
Date:17-07-2023
SM-N975FZSDXSA
RF8M80VAM4P
5000119714
Contact Support
pending
In-Warranty
Contact name:
Email Address:
Register your product manually.
See FAQs below for details.
Enter your Serial Number/IMEI
Scan the QR code on your product to easily register
* This feature is only supported on Samsung Home Appliances and non-Smart Monitors
Only Samsung products are eligible for registration. Storage devices(SSD etc.), accessories, and components that constitute the product cannot be registered even if they are Samsung products.
We have provided "How to find Serial Number or IMEI" information at the S/N or IMEI input stage.
Scan the QR code using the camera app on your Samsung device and follow the prompted instructions for registration. This feature is only supported on Samsung home appliances and non-smart B2C monitors. Make sure not to confuse the QR code for SmartThings.
If you're using a VPN while trying to register a product, then we recommend disabling it. VPNs can sometimes cause connection issues.
*Register on the SmartThings or Samsung Members App. See FAQs for details.
Please check digits and make sure there are no missing codes
- IMEI / Product Serial Number : 15 digits
- Mobile/Tablet/Wearable Device SN : 11 digits
Please enter the 11 or 15- digit number.
This product is already registered.
Type
Subtype
Category
Only Samsung products are eligible for registration. Storage devices(SSD etc.), accessories, and components that constitute the product cannot be registered even if they are Samsung products.
If you're using a VPN while trying to register a product, then we recommend disabling it. VPNs can sometimes cause connection issues.
*Register on the SmartThings or Samsung Members App. See FAQs for details.
Now, select the model of your product.
Can’t find an exact match?
Select the symptom that best matches your issue and describe the details in the comment box.
Please enter Detail