55" QN95B Neo QLED 4K Smart TV
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Highlights
Quantum Matrix Technology
Quantum HDR 32x
Infinity One Design
Wireless True Dolby Atmos
CES Innovation 2022
Canstar 2022 Innovation Excellence: Home Entertainment
Canstar Blue Most Satisfied Customers Awards 2021-2022 - Televisions
Mozo People’s Choice Awards for Televisions 2022
Features
Neo QLED 4K Smart TV - QN95B
Greatness never ends, but evolves.
See how good TV can be, with QN95B Neo QLED TV. Quantum Matrix Technology powered by Quantum Mini LED backlighting joins with Quantum HDR32x images and True Dolby Atmos, for a complete sound and vision experience.*
* Source content must be Dolby Atmos® enabled for Dolby Atmos® playback. Samsung define 'True Dolby Atmos' as featuring an upwards-firing directional speaker for three dimensional sound.
* Source - Omdia , Jan 2022. Results are not an endorsement of Samsung. Any reliance on these results is at the third party’s own risk.
Brilliant blacks and incredible detail¹
Quantum Matrix Technology
Quantum Matrix Technology represents a revolution in TV display technology. By developing proprietary Mini LEDs shrunk to 1/40th the size of some other backlights, and introducing a micro layer for precise light control, Samsung has set a new standard in picture quality, delivering incredible detail, deep blacks and brilliant brightness and contrast.*
* Compared to QLED Q80B backlights. Picture quality will vary depending on quality and resolution of source content. Image simulated for illustrative purposes.
The unseen details in high dynamic range
Quantum HDR 32x
Watch your favourite films and shows in extraordinary detail. Quantum HDR 32x helps reveal what you might have missed in particularly dark or light scenes, making them pop with vivid, breathtaking colour.*
* The Range of Quantum HDR claims luminance based on internal testing standards and is subject to change according to viewing environment or specific conditions. Image simulated for illustrative purposes.
* The Range of Quantum HDR claims luminance based on internal testing standards and is subject to change according to viewing environment or specific conditions. Image simulated for illustrative purposes.
Slim silhouette. Effortless style
Infinity One Design
Samsung's incredible backlighting technology is to thank for the impossibly thin design. At just 17mm in depth, this Neo QLED knows how to draw your eye straight to the action. Its sleek and slim profile is the perfect complement to any room, and delivers a streamlined entertainment setup.
* Image simulated for illustrative purposes.
An incredible Dolby Atmos experience
Wireless True Dolby Atmos*
Lose yourself in the breathtaking realism of cinematic sound, right in your own home. Your Samsung TV features inbuilt up firing speakers and True Dolby Atmos support to deliver larger-than-life audio experiences.* In addition, your Samsung TV in a world first, can now wirelessly transmit the Dolby Atmos signal to your compatible Samsung Soundbar for a clean, easy and wonderfully immersive sound experience.
* Source content must be Dolby Atmos® enabled for Dolby Atmos® playback. Samsung define 'True Dolby Atmos' as featuring an upwards-firing directional speaker for three dimensional sound. Wireless Dolby Atmos compatible only for selected Samsung soundbars.
Unleash cinematic colour with Quantum Dot
QLED powered by Quantum Dot
Samsung QLED TV's Quantum Dot technology delivers a billion shades of colour and incredible contrast in a variety of lighting conditions - allowing you to discover details you haven’t before.
* Screen image simulated for illustrative purposes.
Great view from virtually every seat
Wide Viewing Angle
Wide Viewing Angle means almost every seat can be the best seat in the room. Delivering vibrant colour while maintaining detail, our screens are designed to optimise your viewing experience from a range of angles.*
* Image simulated for illustrative purposes.
Minimises glare, so that you can enjoy the show
Anti Glare Technology
Samsung’s Anti-Glare Technology helps you enjoy your TV in a variety of lighting conditions. Whether you watch lamp-lit or a bright space with lots of windows, you can see clear, crisp images with minimal glare and reflection.*
*Some glare may still be present depending on location of installation.Image simulated for illustrative purposes.
*Some glare may still be present depending on location of installation.Image simulated for illustrative purposes.
Connect clean
Attachable Slim One Connect
No more wondering what goes where! Hidden behind the TV stand or placed on a table top, the Attachable Slim One Connect lets you neatly link your TV to connected devices with a single, 2.5 metre cable*. Enjoy easy installation, minimise visible wiring and manage multiple devices, including power, without compromising your TV's beautiful Infinity Design.
* One cable connects to the Attachable Slim One Connect which integrates external device cables.
* One cable connects to the Attachable Slim One Connect which integrates external device cables.
The TV that adapts to its surrounds
Intelligent Mode
Your Neo QLED TV knows how to help create an amazing entertainment experience. Intelligent Mode uses a combination of smart sensors to fine-tune the audio, picture and brightness so that the action looks and sounds incredible.*
* Picture and sound quality of upscaled content will vary depending on quality and resolution of source content. Performance may vary depending on installation environment and surroundings.
The TV that adapts to its surroundings - Adaptive Picture
Adaptive Picture technology automatically adjusts your screen's brightness levels to suit the room you're watching it in. And because it helps optimise content, you can be sure your favourite shows are always looking incredible.*
* Picture quality may vary depending on quality and resolution of source content and viewing conditions. Screen image simulated for illustrative purposes. Cable not shown.
Never miss a word - Active Voice Amplifier
Whatever’s happening on movie night, Active Voice Amplifier helps ensure you never miss a word. It analyses noise levels in your room and amplifies the dialogue, so that even if the dog’s barking or the kids are arguing, you can hear the words.*
* Performance may vary depending on installation environment and surroundings.
Upgrade your content - AI Upscaling
Thanks to the power of AI upscaling, your TV is designed to upgrade your favourite content to 4K resolution. By helping to restore lost details, refine picture quality and reduce image noise, it can make whatever you're watching look as good as possible.*
* Picture quality of upscaled content will vary depending on quality and resolution of source content.
Easy on the eye - EyeComfort Mode
EyeComfort optimises the brightness and colour of your TV for a warm and welcoming picture. By detecting local sunset and sunrise times, EyeComfort knows when you need to unwind and automatically adjusts your screen so that it’s softer on the eyes when you most need peace.*
* EyeComfort must be activated in 'Intelligent Mode' settings. Image simulated for illustrative purposes
Blank to beautiful - Ambient Mode +
Beautifully integrate your TV's screen to suit your tastes and interior décor with Samsung’s Ambient Mode +. Display art, photos, time and weather or take a picture of the wall and set it on-screen, so your TV seamlessly blends in.*
* Ambient Mode + performance may vary depending on where the TV is installed including wall designs, patterns or colours.
Experience audio in action
Object & Voice Tracking Sound+ (OTS+)
From epic car chases to your favourite character whispering 'I love you', you’ll always experience the centre of the action thanks to Samsung’s ground breaking object and voice tracking technology. Dedicated up-firing and side-firing speakers follow every voice and every motion on screen to bring amazing audio into your home.*
*The quality of sound effects may vary depending on the source content, installation and environmental characteristics (e.g. ceiling).
Clarity in motion
Motion Rate 200
Keep up with fast-paced sports and action movies. Samsung’s Motion Rate 200 helps you experience smooth, clear motion through the most dynamic of scenes.
Easy control, greener future
Advanced SolarCell One Remote
Easily control all of your compatible devices with Samsung’s Advanced SolarCell One Remote and get quick access to things like Netflix, YouTube, gaming consoles or a Soundbar with Smart Hub.* And now, the SolarCell One Remote is partially made with recycled plastic** and can be powered by indoor lights. It is even smart enough to harvest power from radio frequencies generated by Wi-Fi routers in your home, so you'll never need disposable batteries again.
* Compatible only with selected devices. Please see samsung.com/au/oneremote. Internet required. Data and subscription charges may apply. Apps may be subject to change. ** Our One Remote Control contains about 24% recycled content.
* Compatible only with selected devices. Please see samsung.com/au/oneremote. Internet required. Data and subscription charges may apply. Apps may be subject to change. ** Our One Remote Control contains about 24% recycled content.
Simple and seamless
Smart Connectivity
Samsung Smart Connectivity delivers a simple yet powerful smart TV experience. Connect compatible devices or tap into your favourite games, apps, and services.* Continue your current binge or explore what’s new and on now. It’s the best of everything, all from your home screen.
* Internet required. Data and subscription charges may apply. Apps may be subject to change without notice. Available on Samsung 2022 TVs.
Works with Google Assistant, Amazon Alexa and Apple AirPlay 2
Samsung TV works with Google Assistant, Amazon Alexa and Apple Airplay 2 so you can control your connected home your way.^
^Amazon, Alexa and all related logos are trademarks of Amazon.com, Inc. or its affiliates. Supported languages may differ between Bixby, Alexa and Google Assistant. Image simulated for illustrative purposes. Cable not shown.
* Internet connection required. Data usage and subscription fees may apply.
Enjoy all the leading Apps*
Netflix, Amazon Prime, Disney+, Apple TV, Kayo, YouTube, Foxtel, Stan, Binge, ABC iView, SBS On Demand, 7Plus, 9Now, 10Play.*
* Internet connection required. Data usage and subscription fees may apply.
*Apps are subject to availability and can be removed at any time without notice.
*The Book of Boba Fett: ©2022 Lucasfilm Ltd.
*Image simulated for illustrative purposes.
Screen Mirroring
Wirelessly mirror the screen and audio from your smartphone, tablet or PC to your Samsung TV for maximum impact.*
*Feature is available on Windows 10, Android 6.0 and higher mobile devices that support Mirror Casting and Apple devices supporting Apple AirPlay2. Available on Samsung 2022 TVs.
Multiview
Watch what's on your TV and your compatible mobile on the same screen at the same time. Whether it's live stats for sports or video guides for games, simply connect your phone and multi-screen like never before.*
*Feature is available on Windows 10, Android 6.0 and higher mobile devices that support Multiview and Apple devices supporting Apple AirPlay2. Available on Samsung Q60B model and up. Image simulated for illustrative purposes.
Auto Device Detection
Your TV can automatically detect and name connected devices, and lets you add them to your Home Menu for easy access when you need it.*
*Auto Device Detection is compatible with selected devices. Please see samsung.com/au/tvs/one-remote-device-list/
Bluetooth
With Bluetooth connectivity for your compatible devices, you can connect to your TV without cables which allows you to stay in the comfort of your couch.*
*Supports Android OS and iOS based smartphone. Some Bluetooth devices may not be supported depending on Bluetooth version.
The heart of your connected home - Built in IOT Hub
For a seamless smart home system, you can now control your compatible devices straight from your Samsung TV.* With inbuilt support for new and legacy appliances, a harmonious living environment can be unlocked with your remote – even your voice.^
* Compatible WiFi enabled device that supports SmartThings application only. Internet required. Device support may change without notice.
^Not all languages, accents, dialects and expressions recognised. Supported languages may differ between Bixby, Alexa and Google Assistant. Amazon, Alexa and all related logos are trademarks of Amazon.com, Inc. or its affiliates.
Samsung Smart TV meets the Apple TV app
Watch award-winning Apple Original series and films from Apple TV+. The premium channels you want. Thousands of movies to buy or rent. It’s all expertly curated on the Apple TV app on your Samsung Smart TV. *
* Subscription required for Apple TV+. Internet required. Apple and Apple TV are trademarks of Apple Inc., registered in the U.S. and other countries and regions.
* Subscription required for Apple TV+. Internet required. Apple and Apple TV are trademarks of Apple Inc., registered in the U.S. and other countries and regions.
Control your TV with ease
Built-in Voice Assistant
You can ask either Bixby, Alexa, or Google Assistant to play your favourite content, get answers, and even control your TV and other compatible connected devices - all by using your voice.*
* Content services are subject to change without notice. Voice commands recognise English, French, Spanish, German, Italian, Chinese and Korean. Not all accents, dialects and expressions recognised. Supported languages may differ between Bixby, Alexa and Google Assistant. Amazon, Alexa and all related logos are trademarks of Amazon.com, Inc. or its affiliates.
*Connected devices must be WiFi enabled and compatible with Bixby, Google Assistant or Alexa and their relevant apps. Internet connection and SmartThings app required. Data usage and subscription fees may apply. Limited commands may be supported.
* Content services are subject to change without notice. Voice commands recognise English, French, Spanish, German, Italian, Chinese and Korean. Not all accents, dialects and expressions recognised. Supported languages may differ between Bixby, Alexa and Google Assistant. Amazon, Alexa and all related logos are trademarks of Amazon.com, Inc. or its affiliates.
*Connected devices must be WiFi enabled and compatible with Bixby, Google Assistant or Alexa and their relevant apps. Internet connection and SmartThings app required. Data usage and subscription fees may apply. Limited commands may be supported.
Synchronised sound from your TV and Soundbar*
Q-Symphony
Experience groundbreaking audio from Q-Symphony, which synchronises sound between your TV and compatible Samsung Q-Series Home Theatre Soundbar. Discover truly immersive surround sound that helps put you right in the middle of the action.*
Match your QN800B with the Q-Series Home Theatre Soundbar Q990B.
* Feature available on BU8000, QLED and Neo QLED 2022 TVs when used with a Samsung Q-Series Soundbar. Soundbars sold separately. Audio quality varies based on source content, installation and environmental characteristics (e.g. ceiling).
* Feature available on BU8000, QLED and Neo QLED 2022 TVs when used with a Samsung Q-Series Soundbar. Soundbars sold separately. Audio quality varies based on source content, installation and environmental characteristics (e.g. ceiling).
Take your gaming to the next level
Advanced Game Mode
Enjoy the ultimate gaming advantage, with features and settings that help make your TV and compatible console an unbeatable team.
See deep into the shadows, move fast, take control of the action, and perform at your peak.
Ultra smooth gaming performance - 4K 144Hz VRR via HDMI 2.1
With exceptional motion enhancements up to 4K 144Hz, it levels up your gaming experience with consistently crisp visuals at incredibly high speeds. Unlocking peak performance in every round is within your reach.* HDMI 2.1 compatibility allows for ultra-high bandwidth for compatible devices to keep you ahead of the competition and at the top of your game.**
* Requires compatible gaming PC supporting 4K resolution, 144Hz motion rate and Variable Refresh Rate.
** Picture quality will vary depending on quality and resolution of source content. 120fps is dependent on external source supporting HDMI 2.1.
Tear down enemies, not your screens - Freesync Premium Pro
Samsung TVs are the first to feature AMD FreeSync Premium Pro technology, which helps prevent screen tearing and stuttering by syncing the frame rate of the TV with the GPU. Now you can enjoy effortlessly smooth gameplay on your TV.*
* Viewing experience may vary according to types of content and graphics processing unit.
* Require output source capable of Freesync Premium Pro.
* Screen image simulated for illustrative purposes only.
* FreeSync Premium Pro only available on Samsung Q70B and above.
For winning game play - Ultrawide GameView
Take on the competition and see all of the action with an ultra wide field of vision. With a flexible (32:9 and 21:9) aspect ratio, you can dominate every battle and enjoy an immersive gaming experience.*
* Some game titles may not support the function or allow limited use of this feature. Screen resolution change from external device may be required. Screen image simulated for illustrative purposes.
Take control of the action - Game Bar
Take control like never before and quickly access the settings that can take your game to the next level. The Game Bar lets you check that Variable Refresh Rate is activated, and makes it easy to access every important feature you need at speed.
* Screen image simulated for illustrative purposes.
Take your gaming to the next level with more control* - Real Game Enhancer
Real Game Enhancer turns your TV into a pure gaming machine. With low input lag and enhanced picture quality, contrast and colour, it’s the winning combination that can take your gaming to the next level.*
*Compared to Samsung BU8000 TV. Low input lag is measured based on internal testing conditions and is subject to change according to game setting or specific conditions.
No console? No problem
Xbox Game Pass
Stream Xbox games straight to your Samsung TV. Xbox Game Pass app is now available on Samsung 2022 TVs, all you need is a controller.* Enjoy over 100 blockbuster games such as Halo, Minecraft and Forza – victory is yours.
* Available on 2022 Samsung Smart TVs. Internet connection, Xbox Game Pass Ultimate subscription and compatible controller required.
* Available on 2022 Samsung Smart TVs. Internet connection, Xbox Game Pass Ultimate subscription and compatible controller required.
Sound for your space
SpaceFit Sound
Enjoy tailored TV sound, for audio that suits your listening space. By testing room reverberations, SpaceFit Sound helps ensure your TV is always delivering an immersive performance.*
*Audio quality varies based on source content, installation and environmental characteristics (e.g. ceiling).
*Audio quality varies based on source content, installation and environmental characteristics (e.g. ceiling).
The Intelligence behind the beauty
Neo Quantum Processor 4K
Behind the Neo QLED TV's awesome picture quality and performance is the powerful Neo Quantum Processor 4K. Responsible for features such as colour tone mapping and image upscaling, it helps ensure your screen delivers movies and shows in incredible detail, for a truly brilliant viewing experience.*
* Viewing experience may vary according to the type of content, format and source. Upscaling may not apply to PC connection and Game Mode. Image simulated for illustrative purposes.
Never miss a thing
Freeview
Find out what’s on now, next or over the next 7 days with the easy-to-use TV guide. Looking for your favourite show? Use Search for quick access to on-demand programs from ABC iView, SBS On Demand, 7+, 9Now and 10 Play. All in one place, all for free.*
*Freeview uses HbbTV technology which combines broadcast and broadband. Internet connection is required. Data usage charges and conditions apply. Screen images simulated for illustration purposes only.
*Freeview uses HbbTV technology which combines broadcast and broadband. Internet connection is required. Data usage charges and conditions apply. Screen images simulated for illustration purposes only.
Free TV, no strings attached*
Samsung TV Plus
Enjoy free live streaming TV with Samsung TV Plus.* Choose from a variety of channels offering content for all interests that are currently in trend.
*Internet connection required. Available content subject to change.
*Internet connection required. Available content subject to change.
Hangs beautifully on the wall, with virtually no gap
Slim Fit Wall Mount (Sold Separately)
Slim Fit Wall-Mount accessory (sold separately) helps your TV to hang beautifully on the wall, leaving minimal space between.* Gorgeous from all angles, your TV can fit elegantly into your living room.
*The gap may differ based on the installation and wall type. Compatible with 43-85” 2022 Samsung Q Series (except Q80B) and Crystal UHD series.
*The gap may differ based on the installation and wall type. Compatible with 43-85” 2022 Samsung Q Series (except Q80B) and Crystal UHD series.
Out of the box thinking
Eco-Packaging
Samsung Eco packaging is not like usual packaging. It comes with easy-to-follow DIY instructions on how to transform the cardboard into a standalone shelf, a table or even a cat house.
Specifications
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9
-
Screen Size
55"
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Resolution
3,840 x 2,160
-
Anti Reflection
Yes
-
Picture Engine
Neural Quantum Processor 4K
-
One Billion Colour
Yes
-
PQI (Picture Quality Index)
4700
-
HDR (High Dynamic Range)
Quantum HDR 32x
-
HDR 10+
Yes (ADAPTIVE/ GAMING)
-
Picture Upscale
Yes
-
HLG (Hybrid Log Gamma)
Yes
-
Contrast
Quantum Matrix Technology
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Colour
100% Colour Volume with Quantum Dot
-
Viewing Angle
Ultra Viewing Angle
-
Brightness/Colour Detection
Brightness/Color Detection
-
Micro Dimming
Ultimate UHD Dimming Pro
-
Contrast Enhancer
Real Depth Enhancer
-
Auto Motion Plus
Yes
-
Film Mode
Yes
-
Filmmaker Mode
Yes
-
Dolby Digital Plus
MS12 5.1ch
-
Object Tracking Sound
OTS+
-
Q-Symphony
Yes
-
Sound Output (RMS)
70W
-
Speaker Type
4.2.2CH
-
Woofer
Yes
-
Bluetooth Audio
Yes
-
Active Voice Amplifier
Yes
-
Adaptive Sound
Adaptive Sound+
-
Samsung SMART TV
Smart
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Operating System
Tizen™
-
Bixby
US English, UK English, India English, Korean, French, German, Italian, Spanish, BR Portuguese (features vary by language)
-
Far-Field Voice Interaction
Yes
-
Multi Voice Assistant
Yes
-
Google Assistant Built-in
Yes
-
Works with Google Assistant
Yes
-
Works With Amazon Alexa
Yes
-
Samsung TV Plus
Yes
-
Web Browser
Yes
-
SmartThings App Support
Yes
-
SmartThings Hub / Matter Hub / IoT-Sensor Functionality / Quick Remote
Yes
-
TV to Mobile - Mirroring
Yes
-
Mobile to TV - Mirroring, DLNA
Yes
-
TV Initiate Mirroring
Yes
-
Tap View
Yes
-
Video Communication
Google Meet
-
Multi-View
upto 2 videos
-
Mobile Camera Support
Yes
-
360 Video Player
Yes
-
360 Camera Support
Yes
-
Bluetooth Low Energy
Yes
-
WiFi Direct
Yes
-
TV Sound to Mobile
Yes
-
Sound Mirroring
Yes
-
Wireless Dex
Yes
-
Web Service
Microsoft 365
-
Analog Clean View
Yes
-
Auto Game Mode (ALLM)
Yes
-
Game Motion Plus
Yes
-
Dynamic Black EQ
Yes
-
Surround Sound
Yes
-
Ultra Wide Game View
Yes
-
FreeSync
FreeSync Premium Pro
-
Digital Broadcasting
DVB-T(T2 Ready)
-
Analog Tuner
Yes
-
Data Broadcasting
HbbTV 2.0.3
-
HDMI
4
-
USB
3
-
Ethernet (LAN)
Yes
-
Digital Audio Out (Optical)
1
-
RF In (Terrestrial / Cable input / Satellite input)
1/1(Common Use for Terrestrial)/0
-
HDMI A / Return Ch. Support
Yes
-
eARC
Yes (HDMI 3)
-
HDMI Quick Switch
Yes
-
Wi-Fi
Yes (WiFi5)
-
Bluetooth
Yes (BT5.2)
-
Anynet+ (HDMI-CEC)
Yes
-
One Connect Box
One Connect (Y22 4K)
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Design
Infinity One
-
Bezel Type
4 Bezel-less
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Slim Type
Ultra Slim
-
Front Colour
BRIGHT SILVER
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Stand Type
CONNECTED STAND
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Stand Colour
BRIGHT SILVER
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9:16 Screen Support
Yes (Need Auto Rotating Accessory, Compatible Model Only)
-
Auto Channel Search
Yes
-
Caption (Subtitle)
Yes
-
Connect Share™ (HDD)
Yes
-
ConnectShare™ (USB 2.0)
Yes
-
EPG
Yes
-
Extended PVR
Yes
-
OSD Language
Local Languages
-
BT HID Built-in
Yes
-
USB HID Support
Yes
-
Teletext (TTX)
Yes
-
Time Shift
Yes
-
IPv6 Support
Yes
-
MBR Support
Yes
-
Voice Guide
AU English, China Chinese, Korean, France French, Italian, German, Spain Spanish
-
Learn TV Remote / Learn Menu Screen
UK English, French, Spanish
-
Others
Enlarge / High Contrast / Multi-output Audio / SeeColors / Color Inversion / Grayscale / Sign Language Zoom / Slow Button Repeat / Graphic Zoom / Picture Off
-
Eco Sensor
Yes
-
Power Supply
AC220-240V 50/60Hz
-
Power Consumption (Max)
140 W
-
Energy Efficiency Class
2
-
Power Consumption (Stand-by)
0.5 W
-
Power Consumption (Typical)
173.0 W
-
Yearly Power Consumption (EU standard)
635 kWh
-
Auto Power Off
Yes
-
Package Size (WxHxD)
1427 x 843 x 179 mm
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Set Size with Stand (WxHxD)
1228.0 x 777.3 x 298.4 mm
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Set Size without Stand (WxHxD)
1228.0 x 707.3 x 17.4 mm
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Stand (Basic) (WxD)
360.0 x 298.4 mm
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VESA Spec
400 x 300 mm
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Package Weight
33.2 kg
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Set Weight with Stand
24.2 kg
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Set Weight without Stand
16.1 kg
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Remote Controller Model
TM2280E
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Samsung Smart Control (Included)
Yes
-
Slim Fit Wall-mount Support
Yes
-
Studio Stand Support
Yes
-
Optional One Connect Cable Support
Yes
-
VESA Wall Mount Support
Yes
-
User Manual
Yes
-
E-Manual
Yes
-
Power Cable
Yes
Reviews
55" QN95B Neo QLED 4K Smart TV
- Excellent picture quality, brightness, and color performance, especially in bright rooms
- Great gaming features and apps
- Operating system and menu interface are criticized as cluttered and counterintuitive
- Compatibility issues with PCs
- Poor sound quality from the built-in speakers
- Some customers have experienced hardware problems like a vibrating rear panel and remote control failures
- Significant software, compatibility, and build quality issues that may outweigh the positive aspects for many customers
Reviews with images & videos
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Kent
Samsung Support
We're sorry to see that you're not completely satisified with the viewing quality of your TV, Hiney. Often the picture quality is determined by the broadcast itself and the channel that is providing it. If you're not seeing these issues on other apps then it may be a Sky and BT issue. We recommend getting in touch with us so we can run some diagnostics and get to the root of the problem. We want you loving your TV so that you can enjoy your motorsports more than ever before! Follow this link which has all our contact details and opening times: https://bit.ly/SamsungUK-Support ^EM at Samsung Support
2022-09-08
2022-07-08
2024-03-09
Louisiana
2022-12-30
2023-05-08
2023-03-25
2023-06-19
2022-12-03
2023-11-28
Australia
Social Media
Hello and thank you for your review. We would like to look into this for you, please send us a PM on Facebook with this review and we'll get an agent to assist
2022-12-04
Norfolk
Samsung Support
Thank you for taking the time to share your feedback with us, Shane! We are very sorry to read that your One Connect Box is making the noise you have described. This is certainly not expected behaviour and therefore we would like to discuss this with you in more detail. If you contact our Audio/Visual Specialists directly, they will be happy to help and ensure that a solution is found to this particular issue. You can find all our contact methods and their individual opening times here: https://bit.ly/SamsungUKSupport. ^CR at Samsung Support
2023-09-29
2023-01-30
Ottawa, ON
2022-09-02
Norfolk
Samsung Support
Thank you for sharing with us this comprehensive review about your experience with the 65" QN95B, Shane. We appreciate that you are not fully satisfied with the new interface of our 2022 models as you would have preferred to see the current program in the background with the apps at the bottom. Our latest and greatest TVs introduce a new interface to give you enhanced flexibility and smartness when accessing your apps directly from Media, your Settings and MultiView from the Menu and Ambient Mode+ from Ambient to elevate your living space with beautiful designs. This new interface offers a more immediate and straightforward use of the smartest features, including the Smart and Gaming Hub, for the greatest efficiency with everything you would like to do. We also appreciate that you would like to be notified when selecting Samsung TV Plus while using the satellite as our TV Plus service includes all Freeview channels. This is certainly something that we can pass on to our relevant department to drive future innovation and address this area for improvement. ^CL at Samsung Support
2023-03-02
Southport, NC
2022-05-23
2023-08-10
Lewes Delaware
2023-05-29
Cambridge
Samsung Support
Thanks for taking the time to share your thoughts on your Neo QLED TV, Baia! We love to see that you're enjoying its amazing picture quality but disappointed to see that you feel let down by the software and user interface. The look of it and layout of apps was designed to be more user friendly, but we appreciate your feedback as this will help us improve. It's great that you've been a big Samsung fan and we hope you do decide to choose Samsung again in the future. ^EM at Samsung Support
2024-05-15
California
2023-07-10
2023-04-07
Ocala, FL
2022-07-19
2023-11-03
Vancouver, WA
2022-11-04
2022-11-15
Largo, Florida
Samsung Brand Ambassador
Nelson, I apologize for the inconveniences you have had with the inconsistent sound volume. The Auto Volume function automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to: Menu > Settings > All Settings > Sound > Expert Settings > Auto Volume = On You may also want to perform a Sound Test under Support > Device Care > Self Diagnosis > Sound Test The QN95B also features Intelligent Mode to optimize sound tailored to your environment, which includes features like Active Voice Amplifier (AVA) which further detects disturbances and enhances the on-screen voices for clear dialogue. Go to Home > Menu > Settings > All Settings > General & Privacy > Intelligent Mode Settings. Turn the options on or off to meet your needs: - Active Voice Amplifier is available only when the sound sensor of the TV is active and the sound output is set to TV Speaker, or a Samsung Soundbar interlinked with Adaptive Picture is connected. - Adaptive Sound+ provides optimized sound quality by analyzing the viewing space and the acoustic components of the content. - Adaptive Volume Automatically adjusts to a specific volume level while you are watching TV. Several Sound Modes are likewise available to meet your personal preferences: Settings > All Settings > Sound > Sound Mode To assist you with possible sound settings adjustments for a better audio experience, or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: • LiveChat • Manuals, Software, & Warranty Info ~ Samsung Specialist
2023-02-13
Samsung Brand Ambassador
CTBob, I’m sorry to hear your QN95B TV’s remote is not working as expected. You may first want to reset your remote by pressing and holding Return and Enter (the center of the navigation pad) for more than 10 seconds. After performing this reset, you will need to pair the remote to the TV again. To pair, stand within 1 foot of your TV, and press the Return and Play/Pause buttons simultaneously for at least 5 seconds or until a message appears on your TV indicating that the remote is now connected. If the remote still will not pair: 1. Unplug the TV for 30 seconds, and plug it back in. 2. Try moving closer to the TV and re-pairing. 3. Check to see if your remote is charged. You can check remaining battery by going to: Settings > All Settings > General & Privacy > Power and Energy Saving > Available Remote Battery. 4. Check for available firmware updates on your TV. Go to: Home > Menu > Settings > Support > Software Update > Update Now If the issue persists, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: • LiveChat • Manuals, Software, & Warranty Info ~ Samsung Specialist
2022-08-02
Land O Lakes
2023-01-31
Seattle, WA
Samsung Brand Ambassador
josephtwelsh, We appreciate your feedback regarding the vibrating/rattling sound you’re hearing, which may be caused by the speaker’s woofer. This can occur when the TV’s volume is very high. However, we are working to resolve this with an upcoming firmware update. Please make sure you have Auto Updates enabled: Home > Menu > Settings > Support > Software Update Should the issue persist, please reach out to Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Specialist
2022-10-05
2022-10-19
Samsung Support
We regret to see that you have had the issues that you've had not only with your initial QN95B smart TV, but also with the replacement models that you have received. We can certainly understand your frustration, and do hope that a satisfactory resolution can be supplied as soon as possible, so you get to experience all of the superb quality available with this model. ^DB at Samsung Support
2022-07-24
2022-08-05
Johnston
2022-12-11
Operations
Hi Mostafavb, thank you for sharing your thoughts with us. We’re sorry to hear that you’re disappointed, and we will be sure to share your feedback with our teams so we can continually improve our products, services, and processes. Thanks again.
2022-12-10
Vancouver
Operations
Hi there, thank you for sharing your thoughts with us. We’re sorry to hear that you’re disappointed, and we will be sure to share your feedback with our teams so we can continually improve our products, services, and processes. Thanks again.
2022-10-25
2022-08-16
2022-12-14
2023-01-15
London
Samsung Support
We're sorry to see that you're not enjoying the operating system of your QN95B TV, Olan. It's designed to be easy to use with an easy flowing interface and plenty of apps, so we're surprised that you've been having some trouble. There are so many other things to love about your TV too, like its detailed QLED technology which is specific to Samsung. Third party apps can be downloaded from the app store, located on the Home Screen. If you have a Samsung phone, you can mirror your phone using Smart View. This can be located by pulling down the Quick Panel at the top of the screen. We appreciate your feedback, and would love for you to keep trying out its different features so that you can fall in love with it! If you'd like further help and support, don't hesitate to get in touch with us! All our contact details and opening times can be found here: https://bit.ly/SamsungUK-Support ^EM at Samsung Support
2022-07-10
2023-01-06
Audlem, Cheshire
Samsung Support
It's awesome to read how much you are loving the beautiful display, sound and incredible smart features of your new Neo QLED TV, and the simple set-up process means you're enjoying your new TV in minutes! Thanks for the five stars! ^CR at Samsung Support
2023-07-10
Provincetown Mass
2022-04-26
Magor, Monmouthshire
2023-04-01
Operations
Hi there. Thank you for sharing your thoughts with us. We’re sorry to hear that you’re disappointed, and we will be sure to share your feedback with our teams so we can continually improve our products, services, and processes. Thanks again.
2022-09-12
Samsung Support
We regret to see that the design of the remote controls for your QN95B TV are making it difficult for your wife to navigate and enjoy your TV, Shane, and can understand your frustration. We can confirm that the standard remote does have both a settings, and guide button, but if you do need some assistance with the remotes, or activating any of the accessibility options on the TV that help either of you, then our Customer Support team would always be very happy to help. You can find details for all of the different ways to contact them, plus their opening times, by following this link: https://bit.ly/SamsungUKSupport ^DB at Samsung Support
2022-12-19
Auckland, New Zealand
2023-03-24
Samsung Support
We are very sorry to see that you decided to return the 55" QN95B Smart TV as you experienced a resonating noise when watching the TV at a certain volume, Greg. We would like to confirm that there can be different reasons as to why this may be happening, which may not be related to a fault with the TV itself. For more information about this, we recommend following this link, kindly shared by our colleagues abroad, that explains the reasons behind certain noises your TV can make: https://bit.ly/UnderstandingNoisesComingFromTV Nevertheless, we appreciate your feedback, and we hope this won't discourage you from exploring our range of products in the future. ^CL at Samsung Support
2022-10-20
2022-10-07
2022-08-08
2023-08-16
Torrington, WY
2022-08-23
Samsung Brand Ambassador
Enicma17, We appreciate you sharing your experience with Airplay and app delays, and we ask that you check to make sure your QN95B TV's performance is optimized and running the latest firmware version. You can check this by going to: Home > Menu > Settings > Support > Software Update. You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care I hope these tips help. If there’s anything we can further help with, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: • LiveChat • Manuals, Software, & Warranty Info ~ Samsung Specialist
2022-07-18
Melbourne
2023-07-10
Florida
2022-08-11
Kent
Samsung Support
Thank you for taking the time to share with us this comprehensive review of your experience with the 55" QN95B. We appreciate that the picture quality of this TV is not meeting your expectations and we would like to advise you on this so you can make the most of the ultimate 4K experience with Quantum Matrix Technology. We would like to confirm that this TV automatically upscales every content to 4K quality with more visually astounding results with content that was originally created to be watched in full 4K and HDR quality. The picture quality of Non-HD content will still be improved greatly but the TV cannot create details that were not present in the original source. We would also like to share with you this link, kindly made available by our colleagues in the US and that will work just fine with your 2022 model, that will offer you a comprehensive step by step guide on how to personalise your content for the best results: https://bit.ly/HowToUsePictureSettings We also recommend keeping your TV always up to date for maximum stability and updated features: Menu > Settings > Support > Software update > Update now. We are confident this will help. If you need further assistance, please don't hesitate to contact one of our Support Teams who will be able to assist you further with this. Our contact details and opening times can be found on our Contact Us page here: https://bit.ly/SamsungUKSupport ^CL at Samsung Support
2022-07-19
2022-12-15
Alnwick, Northumberland
Samsung Support
It's great to see that your QN95B Neo QLED 4K Smart TV has not exceed any and all expectations that you had for it, and reassuring you that you made the right decision. The Quantum Matrix Technology that powers its display helps ensure that you get the most immersive 4K experience, with the brightest colours and deepest blacks. Whether you're binge-watching any of the available streaming or catch-up, apps or enjoying gaming with a next-gen console, you'll be able to experience it all exactly as the creators intended. ^DB at Samsung Support
2022-08-03
2023-07-08
2022-08-18
2022-08-26
2022-10-06
2022-09-22
2023-03-15
2023-10-19
Hertfordshire
CX
Thank you for taking the time to share with us this review about your experience with the 55" QN95B, Phil. We are pleased to read that you think the picture quality of this TV is great, although we are sorry to see that you are hearing a buzzing noise at the level of the speakers. We would love for you to be able to enjoy a cinema-like quality and immersion when watching all your favourite movies, and we are ready to help. Please follow this link, kindly shared by our colleagues abroad, where you will find a comprehensive troubleshooting guide on how to resolve any abnormal noise with your TV: https://bit.ly/3rZtpS2 If you need more support, please don't hesitate to get in touch with our TV & AV experts who will be ready to offer you full assistance with this. You can contact them at 0333 000 0333, Mon-Fri | 8am to 8pm, Sat-Sun | 9am to 6pm or on Live Chat here: https://bit.ly/SamsungUK-Support ^CL at Samsung Support
2023-09-11
2022-07-08
2023-05-06
2023-03-16
Australia
2023-05-23
Dallas, Texas
2022-10-26
2023-05-04
2024-04-09
Shoal Lake MB
2022-11-07
2022-07-21
Samsung Brand Ambassador
DavZell, It's great to hear you're enjoying the picture quality of your new QN95B, and we appreciate you sharing your experience with screen reflection and sound quality, as well as your feedback on the One Connect Box and included documentation. Please know that your TV is engineered with Anti-Reflection Technology designed to minimize ambient light reflections. We understand that light conditions of each room environment are different. For optimal glare control, we recommend repositioning the TV to minimize incident light falling on the screen or consulting a professional installer. The QN95B features Intelligent Mode to optimize sound tailored to your environment, which includes features like Active Voice Amplifier (AVA) which further detects disturbances and enhances the on-screen voices for clear dialogue. Go to Home > Menu > Settings > All Settings > General & Privacy > Intelligent Mode Settings. Turn the options on or off to meet your needs: - Active Voice Amplifier is available only when the sound sensor of the TV is active and the sound output is set to TV Speaker, or a Samsung Soundbar interlinked with Adaptive Picture is connected. - Adaptive Sound+ provides optimized sound quality by analyzing the viewing space and the acoustic components of the content. - Adaptive Volume Automatically adjusts to a specific volume level while you are watching TV. Several Sound Modes are likewise available to meet your personal preferences: Settings > All Settings > Sound > Sound Mode You can also customize sound by going to: Settings > All Settings > Sound > Expert Settings Please also be sure your TV's firmware is updated with the latest version, as this includes various performance updates. You can check this by going to: Home > Menu > Settings > Support > Software Update > Update Now To assist you in learning the various features, functions, and settings, you can download the QN95B TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under Support (top right corner) > Manuals & Software > TVs & Home Theater. From there, you can select the QN95B TV under Samsung Neo QLED 4K > B Model Lineup to download the guides you would like. The e-Manual is also embedded into the TV itself under Menu > Settings > Support > Open e-Manual. You've mentioned the One Connect Box rests on the TV's stand - please know both screws and clips are included and can be found within the document and parts bag included with your TV. You may also want to refer to your TV's Quick Setup Guide for further instruction on installing the One Connect Box with the included hardware. I hope these tips help you enjoy your new product. You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Specialist
2022-12-18
18851
Samsung Brand Ambassador
Jason, We appreciate your feedback regarding the vibrating/rattling sound you’re hearing, which may be caused by the speaker’s woofer. This can occur when the TV’s volume is very high. However, we are working to resolve this with an upcoming firmware update. Please make sure you have Auto Updates enabled: Home > Menu > Settings > Support > Software Update Should the issue persist, please reach out to Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Specialist
2022-10-20
Birmingham, west midlands
Samsung Support
We are sorry to see that the 55" QN95B is not giving you everything you were hoping for, Neoman. We would love for you to be able to enjoy the incredible sound and performance of this TV as much or even more than the superb 4K HDR picture quality. First, we recommend making sure that the TV is fully up to date for maximum stability and updated features: Menu > Settings > Support > Software update > Update now. Next, please perform a Power Cycle of the TV: unplug the TV from the main power socket > Wait 30 seconds > Plug the TV back in > Using your remote, turn the TV on. We are confident this will help speed up the performance of your TV. We would also like to share with you his link, kindly made available by our customers in the US, that will offer you useful steps to improve the sound quality of your TV; https://bit.ly/HowToImproveSoundQualitySamsungTV In the meantime, if you need further assistance with how to make the most of your TV, please don't hesitate to contact one of our Support Teams who are always happy to help. Our contact details and opening times can be found on our Contact Us page here: https://bit.ly/SamsungUKSupport ^CL at Samsung Support
2023-09-27
Poolesville, Md usa
2022-07-08
2023-11-03
2022-10-26
2022-09-03
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¹ Picture quality will vary depending on quality and resolution of source content.
² Viewing experience may vary according to the type of content, format and source. Upscaling may not apply to all sources and modes including PC souces and Game Mode.
³ Offer available with Samsung TVs on 2018 to 2022 models. Offer ends November 28th, 2022. Valid only for new subscribers to Apple TV+ in your region, age 13+. Limit one offer per TV and Apple ID. Plan automatically renews at your region’s price per month until cancelled. Requires Apple ID with payment method on file. Terms and Apple Privacy Policy apply; see the applicable terms at https://www.apple.com/legal/internet-services/itunes/us/terms.html. Compatible products and services required. Cannot be combined with other offers providing access to the same service. Apple TV+ is a registered trademark of Apple Inc. Apple is not a participant or sponsor of this promotion.
