How To Run a Self-Diagnosis On Your LED TV (2014 Models)

Last Update Date : Jun 22. 2018

Self Diagnosis


Self Diagnosis tests your TV's picture. Perform picture test when you experience a problem with your TV's picture.

Performing a Self Diagnosis Test


1. Turn the TV on.

2. Press MENU on the TV remote.

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3. Navigate to and select the Support section of the menu.

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4. Navigate to and select the Self Diagnosis option, then press ENTER.

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5. The Self Diagnosis menu will appear and be defaulted to the Picture Test. Select Picture Test to continue.

NOTE: If you would like to preform a Sound test navigate to and select Sound Test

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6. You will receive a message explaining that the Picture test will appear on the TV for 5 seconds

7. A test picture or sound will appear on the screen and the option to select Yes or No.


Advanced Picture Test

Basic Picture Test

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• If the problem still occurs select Yes, continue to Step 8 below.

• If the problem does not occur select No, then follow the on-screen instructions for troubleshooting your video issue with your external device.


8. You will receive a second picture test to test additional hardware in the TV.

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• If the problem still occurs select Yes, continue to Step 9 below.

• If the problem does not occur select No, then follow the on-screen instructions for setting up your TV for service, Click here to begin your online service request. Please include the results of the Picture Test.


9. You will receive Third picture test to test additional hardware in the TV.

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• If the problem still occurs select Yes, then follow the on-screen instructions for setting up your TV for service, Click here to begin your online service request. Please include the results of the Picture Test.

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• If the problem does not occur select No, then follow the on-screen instructions for setting up your TV for service, Click here to begin your online service request. Please include the results of the Picture Test.

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