75" Neo QLED 8K Smart TV QN800A
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Highlights
Features
Absolute one, above all
Ultra-fine contrast in 8K that reveals every hidden details
Quantum Matrix TechnologyQuantum Matrix Technology allows for ultra-fine light control, allowing you to see great detail in both dark and bright areas. Samsung's exclusive new Quantum Mini LED with micro layer allows light to be expressed accurately.
AI-powered 8K picture completed by 16 neural networks
Neo Quantum Processor 8K
Samsung's unique multi-intelligent processor creates an excellent viewing experience. Brilliant 8K AI Upscaling completed by 16 different neural networks ensures you feel the full power of 8K, no matter the original content is.
* 8K AI Upscaling enhances content to near-8K picture quality. Based on laboratory testing. Viewing experience may vary according to types of content and format. 8K AI Upscaling may not apply to PC connection, and certain conditions of Game Mode.
See details within the details
Real 8K Resolution
Feel the power of every frame with 33 million pixels at ultimate clarity with a resolution four times the resolution of 4K.
* Real 8K Resolution is defined as having 7,680 x 4,320 pixels. Native 8K content based on current 8K streaming, connectivity and decoding standard. Future and certain party standards not guaranteed or may require additional device/adapter purchase.
* Real 8K Resolution is defined as having 7,680 x 4,320 pixels. Native 8K content based on current 8K streaming, connectivity and decoding standard. Future and certain party standards not guaranteed or may require additional device/adapter purchase.
Turn what you watch into 8K
8K AI Upscaling
Witness the quantum leap in 8K AI Upscaling performance by combining deep learning algorithms to the Neo Quantum Processor 8K. The on-device deep learning algorithm will analyze images and tailor to the restoration of details of each pixel.
* 8K AI Upscaling enhances content to near-8K picture quality. Based on laboratory testing. Viewing experience may vary according to types of content and format. 8K AI Upscaling may not apply to PC connection, and certain conditions of Game Mode.
* 8K AI Upscaling enhances content to near-8K picture quality. Based on laboratory testing. Viewing experience may vary according to types of content and format. 8K AI Upscaling may not apply to PC connection, and certain conditions of Game Mode.
A billion shades of colour with Quantum Dot
100% Colour Volume with Quantum Dot*
Quantum Dot technology delivers an amazing picture. With Colour Volume of 100%, Quantum Dot takes light and turns it into breathtaking colour that stays true at any level of brightness.
* 100% colour volume according to DCI-P3 Colour Space tested by Verband Deutscher Elektrotechniker (VDE Germany) ID.40045577 December 2017.
* 100% colour volume according to DCI-P3 Colour Space tested by Verband Deutscher Elektrotechniker (VDE Germany) ID.40045577 December 2017.
Minimal glare to reduce distractions
Anti Reflection
Don’t let the brightness of the sun interrupt the midday match, or lamp reflections ruin your evening movie, with Anti Reflection technology. With less distractions from reflecting light from any seat in the house, lose yourself in the latest blockbuster.
Spectacular contrast just as the director intended
Quantum HDR 32x
Every nuance and detail comes to life with rich, accurate color and deeper contrast. The dynamic tone mapping of HDR10+ shifts color and contrast scene by scene, allowing you to appreciate even minor details.
* The range of Quantum HDR luminance is based on internal testing standards and subject to change according to viewing conditions or specifications.
* The range of Quantum HDR luminance is based on internal testing standards and subject to change according to viewing conditions or specifications.
The best view from every seat
Ultra Viewing Angle
See every detail at any angle. Ultra Viewing Angle gives you the consistent detailed picture, even when sitting off to the side. So every seat is the optimal one in the house.
Dynamic, realistic sound that tracks the action
Object Tracking Sound+ (OTS+)With built-in speakers, you can experience vividly realistic 3D sound that puts you in the middle of the action.
TV and soundbar orchestrated in perfect harmony
Q-Symphony
Surround yourself with sound from TV and soundbar orchestrated in harmony. Q-Symphony uniquely allows TV and soundbar speakers to operate simultaneously for better surround effect without muting TV speakers.
* Q-Symphony is available only with a compatible soundbar. Check for Q-Symphony compatibility on soundbar product specifications. Soundbar sold separately.
* Q-Symphony is available only with a compatible soundbar. Check for Q-Symphony compatibility on soundbar product specifications. Soundbar sold separately.
Auto-optimized sound to fit your space
SpaceFit Sound
Enjoy an optimized sound in alignment with the installation environment, whether it is on the wall or on the table, providing an optimal sound experience.
Beauty found in minimalism
Infinity One DesignDon't compromise between elegance for immersive viewing experience. This gorgeous Infinity One Design will take you to the next level with impossibly slim profile.
Add beauty to the clutter-free solution
Attachable Slim One Connect
Whatever your installation environment, Attachable One Connect helps you to minimize cable clutter.
Exceptional motion enhancements in 4K 120Hz
Motion Xcelerator Turbo+Conquer every enemy, even at soaring speeds. With exceptional motion enhancements up to 4K 120Hz, you can enjoy gameplay with ultra-smooth action without lag and motion blur.
Game changing scenes in their entirety
Super Ultrawide GameView & Game Bar
Bigger and wider TV screens with 21:9 and 32:9 ratios allows you to have more viewing area and give you an excellent gaming experience. Also, Game Bar display allows you to optimize your gameplay with comprehensive menu, such as screen ratio adjustment, input lag check, FPS, HDR, wireless headset and more.
* Some game title may not support the function or be limited to use this feature. Screen resolution change from external device may be required.
* Some game title may not support the function or be limited to use this feature. Screen resolution change from external device may be required.
See it all on one screen
Multi ViewWatch what's on your TV and your mobile on the same screen at the same time. Whether it's live stats for sports or video guides for games, simply connect your phone and multi-screen like never before.
* Supports Android OS and iOS based smartphone.Simply tap to connect
Tap View
Mirroring movies or music from your mobile to TV is as simple as a tap. When you tap your TV with your mobile, the TV senses the tap and mirrors automatically. So it's quick and easy to switch to the TV and continue enjoying your favourite content.
* Tap View is available on Samsung Galaxy devices with Android OS 8.1 and higher.
* Tap View is available on Samsung Galaxy devices with Android OS 8.1 and higher.
Free TV, no strings attached
Samsung TV Plus
Enjoy free live streaming TV content with our virtual channels, Samsung TV Plus. Choose from a variety of channels offering content for all interests that are currently in trend. No need to ask your friend which content is hot these days. Just tune in to Samsung TV Plus and find out.
* Content services may vary by regions and are subject to change without notifications.
* Content services may vary by regions and are subject to change without notifications.
Specifications
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Product
Neo QLED 8K
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Series
Neo QLED QN800
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Neo QLED 8K
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Neo QLED QN800
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Screen Size
75"
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Diagonal Screen Size
74.5"
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Resolution
7,680 x 4,320
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Anti Reflection
Yes
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Picture Engine
Neo Quantum Processor 8K
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AI Picture
Yes
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One Billion Colour
Yes
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HDR (High Dynamic Range)
Quantum HDR 32x
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AI Upscale
Yes
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Compatible with HDR 10+
Certified(HDR10+ Adaptive)
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Contrast
Quantum Matrix Technology Pro
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Colour
100% Colour Volume with Quantum Dot
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Viewing Angle
Ultra Viewing Angle
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Micro Dimming
Ultimate 8K Dimming Pro
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Film Mode
Yes
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Filmmaker Mode (FMM)
Yes
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Dolby Decoder
Yes
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Dolby 5.1 Decoder
Yes
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Object Tracking Sound
OTS+
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Q-Symphony
Q-Symphony
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Sound Output (RMS)
70W
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Speaker Type
4.2.2CH
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Active Voice Amplifier
Yes
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Samsung SMART TV
Smart
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Operating System
Tizen™
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Bixby
US English, UK English, India English, Korean, French, German, Italian, Spanish, BR Portuquese (features vary by language)
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Far-Field Voice Interaction
Yes
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Alexa Built-in
Yes
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Works With Alexa
Yes
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Samsung TV Plus
Yes
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Samsung Health
Yes
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TV to Mobile - Mirroring
Yes
-
TV Initiate Mirroring
Yes
-
Tap View
Yes
-
Multi-View
upto 4 videos
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PC on TV
Advanced
-
Wireless Dex
Yes
-
Cloud Service
Microsoft 365
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Auto Game Mode (ALLM)
Yes
-
Game Motion Plus
Yes
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Dynamic Black EQ
Yes
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Surround Sound
Yes
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Super Ultra Wide Game View
Yes
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Game Bar
Yes
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FreeSync
FreeSync Premium Pro
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Digital Broadcasting
ATSC/ClearQAM
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Analog Tuner
Yes
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HDMI
4
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USB
3
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Ethernet (LAN)
Yes
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Digital Audio Out (Optical)
1
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RF In (Terrestrial / Cable input / Satellite input)
1/1(Common Use for Terrestrial)/0
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Ex-Link ( RS-232C )
1
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HDMI A / Return Ch. Support
Yes
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eARC
Yes
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HDMI Quick Switch
Yes
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Wi-Fi
Yes (WiFi6)
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Bluetooth
Yes (BT5.2)
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Design
Infinity One
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Bezel Type
4 Bezel-less
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Front Colour
STAINLESS STEEL
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Stand
CONNECTED STAND
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Stand Colour
SAND BLACK
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IPv6 Support
Yes
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Eco Sensor
Yes
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Power Supply
AC110-120V 50/60Hz
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Power Consumption (Max)
370 W
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Power Consumption (Stand-by)
0.5 W
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Power Consumption (Typical)
192 W
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Package Size (WxHxD)
1872 x 1144 x 196 mm
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Set Size with Stand (WxHxD)
1668.3 x 1022.9 x 320.5 mm
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Set Size without Stand (WxHxD)
1668.3 x 955.6 x 17.2 mm
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Stand (Basic) (WxD)
360.0 x 320.5 mm
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VESA Spec
400 x 400 mm
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Package Weight
57.5 kg
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Set Weight with Stand
42.2 kg
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Set Weight without Stand
32.1 kg
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Remote Controller Model
TM2180E
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Samsung Smart Control
Yes
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Slim Wall Mount Compatible
Yes, Compatible
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Optional One Connect Cable Compatible
Yes
-
Vesa Wall Mount Compatible
Yes
-
User Manual
Yes
-
E-Manual
Yes
-
Power Cable
Yes
Reviews
75" Neo QLED 8K Smart TV QN800A
- The Samsung Neo QLED 8K TV offers exceptional picture quality with vibrant colors, deep blacks, and impressive 8K upscaling.
- The sound quality is superb, and the sleek, modern design with a slim profile complements any living space.
- The intuitive smart TV interface provides easy access to a wide range of streaming apps and features, and the TV is excellent for gaming with support for high frame rates and low input lag.
- Overall, customers are highly satisfied with the unparalleled home entertainment experience provided by this top-of-the-line TV.
Reviews with images & videos
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Relevancy sort puts the best reviews at the top. We look at things like helpfulness votes, latest review, pictures and other traits that readers look for in their reviews.
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1,106 Reviews
2022-12-27
Operations
Hi there, thanks so much for your kind words! We sincerely appreciate your feedback and will share this with our team. We hope you enjoy many years of great entertainment with your Samsung TV!
2025-10-10
2021-07-01
Cortland,Ohio
Samsung Brand Ambassador
Hello shoke93, Thank you for your review of the QN90A Neo QLED TV and for sharing your details of your sound cutting out. If the audio drop issue is happening when connected via HDMI, the HDMI cable is most likely the cause. We recommend you replace the HDMI cable with a High-Speed cable with Ethernet Channel, labeled as HEC or HEAC on the cable. Also be sure to enable HDMI-eARC in the Expert Settings menu. Lastly, please also verify that you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update. If this does not help, we ask that you contact us for additional troubleshooting or assistance with setting up a service appointment. You can call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app 2) Manuals & Software 3) Warranty Info We hope to hear from you. ~ Samsung Specialist
2024-01-04
Samsung Support Team
Thanks for bringing this to our attention. Could you give us a call at 1-800-SAMSUNG or use the live chat on our website (www.samsung.com/ca/support)? We’d love to help, but will need a little more detail about the issue.
2022-06-06
Nokesville
2022-02-06
Las vegas,nv
Samsung Brand Ambassador
Hi, Thank you for purchasing the Samsung QN800A TV and for sharing details of your image quality. Quantum Matrix Technology is powered by exclusive Mini LED designed technology engineered to give you hyper-focused brightness and dimming in all the right areas. To optimize your picture quality, please be sure your firmware is up to date with version 1903.0 which includes picture quality and performance updates. You can check this by going to: Settings > Support > Software Update. You may want to enable Auto Update for convenience. Should you need further assistance with image quality adjustments, please give us the opportunity to assist you. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic. 2) Manuals, Software, & Warranty Info ~ Samsung Specialist
2022-05-23
Tomball
Samsung Brand Ambassador
Hi ASHSUT, It's great to hear that setup was a breeze and that you're enjoying the incredible picture of your QN800B TV! Quantum Dot and Mini LEDs bring you a fine picture by transforming light into vivid color that stays true for bold detail, even as the scene brightens. Samsung TVs have Anynet+ (also known as HDMI-CEC), a feature that allows connected external HDMI devices to inform your TV when they have turned on. By default, the TV will immediately switch to this source when this happens. To turn off this function of a device connected to the TV, turn off the Anynet+ (HDMI-CEC) function of the device. Go to: Settings > General > External Device Manager > Anynet+ (HDMI-CEC) = Off Also, please make sure that your TV’s firmware is up to date. To check for updates, go to: Menu > Settings > Support > Software Update > Update Now I hope these tips help you enjoy your new product. You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Specialist
2023-09-28
2022-06-08
Nokesville
2022-04-17
Operations
Hi HiHoSilver, thanks so much for your kind words! We sincerely appreciate your feedback and will share this with our team. We hope you enjoy many years of great entertainment with your Samsung TV!
2025-09-13
2022-09-24
2021-04-02
Samsung Brand Ambassador
Hero1591: Thank you for your purchase and review of the 2021 QN900A Neo QLED 8K TV. I am glad that you are enjoying its spectacular image quality and use it for gaming and watching TV. With Motion Xcelerator Turbo+, action movies, sports and games look smooth and fluid, with the added bonus of next-gen gaming capabilities that include HDMI 2.1, Game Motion Plus and 4K at 120Hz. Auto Game Mode allows you to game faster with an optimized screen that gives you more control with dramatically less lag. Paring this TV with one of our Q Series soundbars will give you the added feature of Q-Symphony where sound from your soundbar and your TV's speakers are synchronized to play at the same time providing a deep surround experience. Samsung Customer Support is here to help if you need assistance or have questions regarding features, functions, setup and more. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app 2) Manuals & Software 3) Warranty Info 4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. ~ Samsung Solutions
2023-02-13
2021-07-23
Samsung Brand Ambassador
Pksy, Thank you for purchasing Samsung's QN800A Neo QLED 8K TV and for your review. With Quantum HDR 32X, you can incredible detail and brightness, ultra rich color, and deep contrast that shifts scene by scene. Samsung offers hundreds of apps in our App Store that you can download, and we are continuously adding more premium content and new services to our Smart TV platform. If you cannot find an app you're looking for, rest assured that we are continuously working with our partners to make apps available in our 2021 lineup. Keep an eye on the App Store of your TV to see the latest apps available. Please know you can control your connected devices using your Samsung TV remote by following these set-up steps: 1) Connect an external device to the HDMI port of the TV, and then power on the external device. Your TV will automatically recognize the device when connected through HDMI and will switch the output. If it doesn't automatically detect it, then keep following the steps to set up Universal Remote. 2) Press the Home button on your TV remote to access the Home Screen. Using the directional pad on the remote, navigate to Source. When the selector is placed over Source, the Source menu will appear. Press UP on the directional pad to access Universal Remote. 3) Select Universal Remote on the Source screen. Next, select Start and make sure the device you want to connect is turned on. When your desired device displays, select it. Follow the on-screen instructions to complete the setup and register the device. The instructions may vary, depending on the device type selected. 4) Your TV and the remote will memorize the external device and its connection port (HDMI 1, HDMI 2, etc.) to make controlling everything even easier. Occasionally, the device may not respond after it's registered. To make sure the connection is made, you need to re-register the device. I hope these tips help. Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app 2) Manuals & Software 3) Warranty Info 4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. Thank you for choosing Samsung! ~ Samsung Specialist
2022-10-04
Sandy
2022-08-25
2021-04-19
2022-10-06
2022-07-27
2021-09-16
2021-06-29
2021-09-20
2021-06-15
service clients Samsung
"Bonjour Zabazouba, Merci de votre retour concernant le téléviseur NEO QLED QN800A 2021, 8K, SERIE 8.Votre retour est important pour apporter les améliorations nécessaires au sein de nos équipes. Grâce à un nouveau boîtier déporté ultra slim et amovible qui regroupe toute votre connectique pour un agencement encore plus simple de votre intérieur. Il est relié au téléviseur par un câble optique unique de 2.5m. (Alimentation + Connectiques) . Ce qui explique le changement de connectique. Nous vous invitons à rejoindre la communauté Samsung , afin de partager votre expérience et retrouver de nombreux conseils de la part d’utilisateurs comme vous : https://eu.community.samsung.com/t5/t%C3%A9l%C3%A9visions/bd-p/fr-tv Nous restons à votre disposition. Alex, Service clients Samsung "
2022-11-26
London
Samsung Support
Thank you for taking the time to share with us this review about your experience with the 65" QN800B, Johnny. We are pleased to see that you can now make the most of the incredible picture quality of this TV, enhancing everything you love to full 8K and HDR crystal clear quality. Intelligent Mode is an innovative feature that allows your TV to scan the environment to determine how large your room is, how much light there is and what you're watching to give you the best results. We appreciate that you preferred to disable this feature though, to suit your needs and preferences. From our end, we will certainly make sure to take your feedback on board so we can use it to improve our service as well as our future products. ^CL at Samsung Support
2022-06-08
Tomball
Samsung Brand Ambassador
Hi Rm2738, It's great to hear you're enjoying the picture quality of your QN800B TV, and we appreciate your feedback regarding eARC connectivity. Samsung TVs have Anynet+ (also known as HDMI-CEC), a feature that allows connected external HDMI devices to inform your TV when they have turned on. Occasionally, connected devices such as game consoles (PS5, Xbox) can send a turn on signal, for example, if they have software updates. We recommend you try turning Anynet+ off, as it may be causing an auto power on. Go to: Menu > Settings > All Settings > Connection > External Device Manager > Anynet+, then disable. Please also make sure that your TV's firmware is up to date. You can check this by going to: Home > Menu > Settings > Support > Software Update. Additionally, your feedback on the One Connect Box placement is appreciated and will be shared with our teams. If there's anything else we can help with, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: 1) LiveChat 2) Manuals, Software, & Warranty Info ~ Samsung Specialist
2022-12-29
2022-10-24
Leeds
2023-09-27
Montreal
Samsung Support Team
Hello, thank you for your review and feedback. We will pass your comments along to our store staff. If there is anything we can do to improve your experience, please feel free to let us know by contacting us at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/). Thanks again.
2023-06-24
2021-06-30
2021-09-23
2022-01-27
Samsung Brand Ambassador
freddy, Thank you for purchasing the Samsung QN800A TV and for sharing details of your image when using Game Mode. You may want to try adjusting settings under Game Mode like Dynamic Black Equalizer and Game HDR to achieve the best performance. Your TV has several Picture Modes to choose from allowing you to enjoy content in optimal conditions. Go to Home > Settings > Picture > Picture Mode. When watching regular programming, you may want to try a different mode such as Dynamic, Movie, or Filmmaker. Please also be sure your firmware is up to date with version 1903.0 which includes various performance updates. You can check this by going to: Settings > Support > Software Update. If this firmware version is not yet available on your TV, you can download the update on a USB drive and manually update your TV: 1. On Samsung's website (upper right corner), go to: Support > Manuals & Software > Find your TV model. 2. Download the update and extract it to the root of a USB thumb drive. (Do not put it in any folders on the thumb drive.) 3. Connect the USB thumb drive to a USB port on your TV. 4. Navigate to Settings > Support > Software Update, select Update Now, and then select Yes. 5. Follow the on-screen instructions to install the updated software. Should you need assistance with settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic. 2) Manuals, Software, & Warranty Info ~ Samsung Specialist
2023-02-14
2021-05-15
2021-09-07
2021-12-27
2022-10-06
Samsung Brand Ambassador
Samsunguser2022, We appreciate your feedback regarding the screen abnormalities you’re seeing on your QN800B TV. Please run a Picture Test to determine if the problem is caused by the TV. Picture Test displays a high-definition picture you can examine for flaws or faults. Go to Settings > Support > Device Care > Self Diagnosis > Picture Test If this occurs on all sources and the picture test, this will require service. For help with setting up a service appointment, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: • LiveChat • Manuals, Software, & Warranty Info ~ Samsung Specialist
2021-09-21
2021-09-07
2021-08-25
2021-07-26
Prenzlau
2021-07-19
2021-10-13
2021-10-15
Samsung Brand Ambassador
Chrisn1, Thank you for choosing Samsung’s QN800A TV and for sharing your experience when connecting your Samsung Soundbar. Please be sure your firmware is up to date with version 1805.4 which includes input device performance updates. You can check this by going to: Settings > Support > Software Update. If this firmware version is not yet available on your TV, you can download the update on a USB drive and manually update your TV: 1. On Samsung's website (upper right corner), go to: Support > Manuals & Software > Find your TV model. 2. Download the update and extract it to the root of a USB thumb drive. (Do not put it in any folders on the thumb drive.) 3. Connect the USB thumb drive to a USB port on your TV. 4. Navigate to Settings > Support > Software Update, select Update Now, and then select Yes. 5. Follow the on-screen instructions to install the updated software. Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic. 2) Manuals & Software 3) Warranty Info 4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. ~ Samsung Specialist
2021-09-22
2022-10-03
Logrono
2021-08-30
Operations
Hi there, we're sorry to hear you're experiencing problems with your new TV. At your convenience, please contact our Technical Support team at 1-800-SAMSUNG or via live chat on our website (www.samsung.com/ca/support). They will be pleased to assess the problem and provide further assistance. Thank you. M.L
2021-06-29
2022-10-25
2023-04-12
Baleares
2023-09-28
2022-02-13
Operations
Hi Nelly, thank you for sharing your feedback. At Samsung.ca, we always aim to satisfy our valued customers and would love to help. Please feel free to contact us at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/) for assistance. Thanks!
2021-06-05
2022-01-23
Samsung Brand Ambassador
Drphill85, Thank you for choosing Samsung’s QN800A TV and for sharing your experience with delayed response time. To optimize the Smart TV performance, please try Device Care option under the Support Menu. Go to Settings > Support > Device Care > Start Device Care This service checks memory and frees up unused cached memory and closes background apps. Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update. Should you need further assistance, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic. 2) Manuals, Software, & Warranty Info ~ Samsung Specialist
2021-11-24
Lot et Garonne
service clients SAMSUNG
"Bonjour Adlane47, Nous vous remercions de nous avoir laissé un avis concernant la Smart TV NEO QLED QN800A 2021, 8K, SERIE 8, Sachez que vous pouvez configurer les paramètres d’image selon vos préférences, voici comment faire: https://www.samsung.com/fr/support/tv-audio-video/tv-qled-2020-parametres-d-image/ Concernant le codec DTS, il n’est pas pris en charge par les modèles de téléviseurs Samsung commercialisés en 2021. Cependant, vous pouvez convertir vos fichiers à l’aide d’un convertisseur, une fois que le fichier est prêt, copiez le sur votre clé USB puis vous pouvez le lire avec le lecteur de votre appareil. Aussi, nous vous confirmons que votre Smart TV, est dotée d’un processeur Neo Quantum Processor 8K qui utilise la technologie 8K Al Upscaling afin d’augmenter le niveau de détails, d’optimiser les contours et réduire les bruits. Elle combine le machin learning et le deep learning pour améliorer la qualité de l’image en 8K. Afin d’utiliser au mieux les fonctionnalités de votre télévision, nous vous mettons à disposition notre page dédiée aux solutions et astuces: https://www.samsung.com/fr/support/model/QE85QN800ATXXC/#tips Enfin, rejoignez la communauté Samsung et bénéficiez ainsi des conseils de la part des utilisateurs: https://eu.community.samsung.com/t5/t%C3%A9l%C3%A9visions/bd-p/fr-tv Nous restons à votre disposition, Alex, service clients Samsung "
2021-04-20
2021-07-09
2021-11-27
Kennewick, WA
Samsung Brand Ambassador
Teddy766, Thank you for sharing your review of the Samsung QN800A and for sharing your experience with this TV and detailing the reasons you have decided to replace it with a different model. Thank you for being a loyal Samsung customer. Your feedback regarding this model is important to us and will be shared with our internal teams. Should you have questions or need assistance with settings, setup, or features with your new Samsung TV, please know we are always here to help. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic. 2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. 3) Manuals & Software 4) Warranty Info 5) Contact Us ~ Samsung Specialist
2021-11-26
Wolfsburg
Service Team
Hallo, bitte wenden Sie sich diesbezüglich an unsere Kollegen vom technischen Support. Sie sind von Montag bis Samstag zwischen 07:00 und 21:30 Uhr unter der Telefonnummer 06196 77 555 77 erreichbar.
2022-01-27
Operations
Thank you, Noway! We love to hear positive feedback and we’re delighted you’re enjoying your new Samsung Smart TV.
2022-10-05
2021-07-03
Samsung Brand Ambassador
Hi Nkompinski, Thank you for purchasing Samsung’s new 2021 QN800A Neo QLED 8K TV. I am happy to hear that by pairing your TV with a Samsung 950A Soundbar, you are able to enjoy the full experience of Q-Symphony surrounding yourself with synchronized sound from your TV and soundbar, orchestrated in complete harmony. Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app 2) Manuals & Software 3) Warranty Info 4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. Thank you for choosing Samsung TVs! ~ Samsung Specialist
2021-09-23
Daybreak, UT
Samsung Brand Ambassador
AidenP, Thank you for your review of the QN800A Neo QLED 8K Smart TV. Neo QLED uses advanced AI to analyze your content and bring you hyper focused brightness and dimming in all the right areas. You can choose from different Picture Modes to suit your preferences. Go to Home > Settings > Picture > Picture Mode to choose from (Standard, Natural, Movie, Dynamic, & Filmmaker Mode. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.) Intelligent Mode enables the TV to recognize and analyze the surroundings, noise, content, and your usage patterns to provide the best viewing experience. You can enable Intelligent Mode by going to Home > Settings > General > Intelligent Mode Settings. Adaptive Picture, which is among the options, optimizes brightness and provides the best picture quality in real time, based on the lighting condition and your content. Samsung TV's have Anynet+ (also known as HDMI-CEC), a feature that allows connected external HDMI devices to inform your TV when they have turned on. By default, the TV will immediately switch to this source when this happens. To turn off this function of a device connected to the TV, turn off the Anynet+ (HDMI-CEC) function of the device. To ensure that your TV’s performance is optimized, please also be sure that your firmware is up to date with version 1805.4. You can check this by going to Settings > Support > Software Update. If this firmware version is not yet available on your TV, you can download the update on a USB drive and manually update your TV: 1. On Samsung's website (upper right corner), go to: Support > Manuals & Software > Find your TV model. 2. Download the update and extract it to the root of a USB thumb drive. (Do not put it in any folders on the thumb drive.) 3. Connect the USB thumb drive to a USB port on your TV. 4. Navigate to Settings > Support > Software Update, select Update Now, and then select Yes. 5. Follow the on-screen instructions to install the updated software. Please also keep in mind that watching TV for an extended period of time causes the panel to generate heat. The heat from the panel is dissipated through internal vents running along the top of the TV. The bottom, however, may feel hot to the touch after extended use. This heat, however, is not a defect and does not affect the TV's functionality. Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic. 2) Manuals & Software 3) Warranty Info 4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. ~ Samsung Specialist
2021-09-26
2022-08-02
2022-08-22
2021-11-25
Hanau
2021-10-12
2021-05-17
Samsung Brand Ambassador
Tv Rater: Thank you for your review of the QN800A Neo QLED 8K TV and for sharing your thoughts on the included One Connect cable. With Neo QLED 8K we include a .3 meter cable for when the TV is on the stand and a 2.5 meter cable for when the TV is on the wall. If you use a VESA mount to mount your TV to the wall, you can mount the One Connect Box on the back of the TV. If you need assistance with setup or have any questions regarding functions, operation, or settings please contact Samsung Customer Support. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app 2) Manuals & Software 3) Warranty Info 4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. ~ Samsung Solutions
2021-09-28
2022-10-05
2021-04-20
ORANGE PARK
Samsung Brand Ambassador
Phantomluck: I am happy to hear that you are loving the amazing color brought to you by Quantum HDR 32x. Details come to life with rich color, deeper contrast, and HDR10+ dynamic tone mapping that shifts the color and contrast scene by scene for spectacular clarity. Should you ever have questions or need help, you can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app 2) Manuals & Software 3) Warranty Info 4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. ~ Samsung Solutions
2021-09-30
2021-07-14
Hamburg
2023-06-01
2022-10-07
2022-09-22
Elche
2022-10-14
Ealing
2024-04-22
Bilbao
2023-06-06
Worcester, West Midlands
Support
We're sorry to see that you had an issue with the sound on your Neo QLED TV, Si. This isn't the experience we'd expect and can understand that it is frustrating that it did not work as it should. This has not been a common fault and there would have only been a couple of isolated incidences. We hope that this hasn't dampened your view of Samsung and know that you will love your next TV if you decide to go with us. We can't be beaten on picture quality, style and ease of use! ^EM at Samsung Support
2021-12-14
Köln
2022-10-05
Samsung Brand Ambassador
shstar, While we appreciate your feedback regarding brightness, please know you can customize the brightness level between 0 – 50 to your preference. Go to Home > Menu > Settings > All Settings > Picture > Expert Settings > Brightness. You can also try different Picture Modes to see which best fits your needs. Go to Menu > Settings > All Settings > Picture > Picture Mode for the below choices: 1) Standard: Is the default mode suitable for general viewing environments. 2) Movie: Is suitable for watching TV or movies in a dark room. 3) Dynamic: Makes the picture brighter and clearer in bright viewing environments. 4) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching. Intelligent Mode also enables the TV to recognize and analyze the surroundings, noise, content, and your usage patterns to provide the best viewing experience. You can enable Intelligent Mode by going to Menu > Settings > All Settings > General & Privacy > Intelligent Mode Settings > Intelligent Mode. Adaptive Picture, which is among the options, optimizes brightness and provides the best picture quality in real time, based on the lighting condition and the content you're viewing. I hope you can use these adjustment recommendations to set the image to your liking. If you would like further assistance with settings, features, or functions, please reach out to Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: • LiveChat • Manuals, Software, & Warranty Info ~ Samsung Specialist
2022-04-05
London
Samsung Support
Thanks for the five stars, Laza! We're over the moon to read how much you are loving the incredibly vivid colours and quality audio of your new Neo QLED TV, as well as the ingenious One Connect Box, which allows for easy installation and a minimalistic tidy set-up! ^CR at Samsung Support
2021-09-07
2021-10-25
Wangen
2021-10-11
2022-04-28
Operations
Thank you, Catquilter! We love to hear positive feedback and we’re delighted you’re enjoying your new Samsung TV.
2021-08-18
2024-09-23
Samsung Service Team
Hallo, vielen Dank für dein Feedback. Mit Freude lesen wir, dass du zufrieden mit deinem QLED bist. Deine Anmerkungen zum Gaming-Aspekt geben wir weiter.
2021-10-11
Samsung Brand Ambassador
xDFxRELLIK, Thank you for choosing Samsung’s QN800A TV and sharing the issues you are experiencing with connected devices. Please be sure your firmware is up to date with version 1805.4 which includes input device performance updates. You can check this by going to: Settings > Support > Software Update. If this firmware version is not yet available on your TV, you can download the update on a USB drive and manually update your TV: 1. On Samsung's website (upper right corner), go to: Support > Manuals & Software > Find your TV model. 2. Download the update and extract it to the root of a USB thumb drive. (Do not put it in any folders on the thumb drive.) 3. Connect the USB thumb drive to a USB port on your TV. 4. Navigate to Settings > Support > Software Update, select Update Now, and then select Yes. 5. Follow the on-screen instructions to install the updated software. I hope this tip helps! Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic. 2) Manuals & Software 3) Warranty Info 4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. ~ Samsung Specialist
2021-10-12
2021-09-17
2021-07-10
2021-06-21
service clients Samsung
"Cher(e) client, Nous vous remercions pour votre retour constructif concernant la NEO QLED QN800A 2021, 8K, SERIE 8. Concernant le dysfonctionnement de votre box TV : Nous vous proposons de faire une réinitialisation de votre TV afin d'écarter tout dysfonctionnement logiciel de la façon suivante: Paramètre> Général> Réinit. Si le soucis persiste, faites une mise à jour du TV comme suit: Paramètre> Assistance> Mise à jour logiciel> Mettre à jour maintenant. Si cela ne fonctionne pas, nous vous invitons à faire la mise à jour via une clé USB formattée en FAT 32 comme il est indiqué dans le lien suivant: http://org.downloadcenter.samsung.com/downloadfile/ContentsFile.aspx?CDSite=UNI_FR&CttFileID=7274380.. Sachez que vous pouvez également contacter l’un de nos conseillers pour une prise en main à distance : Nous vous invitons à rejoindre la communauté Samsung afin d’y partager votre expérience et de bénéficier de conseils de clients comme vous : https://eu.community.samsung.com/t5/t%C3%A9l%C3%A9visions/bd-p/fr-tv Nous restons à votre écoute. Morgan, Service clients Samsung "
2022-06-03
Parkland
2022-08-23
2022-07-21
2021-07-25
2023-07-10
Baltimore
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