Jet Bot VR30T80313W/WA 5W kraftig rengjøring
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Førsteklasses funksjoner
Funksjoner
Rengjør hjemmet grundig og hygienisk
Høydepunkter
Komfortabel, kraftfull rengjøring
Kraftfull rengjøring
Rengjør hjemmet ditt mye mer effektivt med et jevnt kraftfullt sug takket være Digital Inverter Motor og Jet Cyclones multisyklondesign. En ultraeffektiv børste rengjør også alle typer gulv, inkludert teppe og tregulv, med færre floker.
Automatisk sugeevnekontroll
Intelligent Power ControlRengjør tregulv og tepper grundig. Jet Bots Intelligent Power Control identifiserer overflatetype og omfanget av støvpartikler. Deretter justerer den sugeeffekten automatisk for å rengjøre grundig. Den øker sugeevnen til å rense dypere inn i tepper med kraftkontrollteknologi.
Effektiv rengjøring på alle typer gulv
High-efficiency Brush
Rengjør tepper og tregulv mer effektivt og med færre floker. Robotstøvsugerens ultraeffektive børste har fine fibre laget av myke vevde tekstiler, inkludert antistatisk sølv. Ultraeffektive avtrekkere sliper også hår for å unngå å få dem floket rundt børsten.
Enkel å tømme og støvbeholderen kan vaskes
Støvbeholderen kan vaskes
Hold støvbeholderen i ren og hygienisk stand, og tøm enkelt støvsugeren. Hele støvbeholderen på 0,4 liter, innbefattet multisyklonsystemet, kan vaskes, slik at den holdes ren.
Enkel fjernkontroll ved bruk av en smarttelefon
Oppgradert Wi-Fi-kontroll
Kontroller og overvåk Jet Bot når som helst og hvor som helst med Wi-Fi-kontroll. Ved bruk av SmartThings App* kan du eksternt planlegge når den skal rense utvalgte rom eller angi rødsoner. Du kan også overvåke hvor det rengjøres i sanntid med Jet Live.
* Tilgjengelig på Android- og iOS-enheter. En Wi-Fi-tilkobling og en Samsung-konto kreves.
Velg hvilke rom du vil rengjøre
Select & Go
Maksimer effektiviteten og spar tid ved å velge spesifikke områder du vil rengjøre ved bruk av Select & Go. Jet Bot gjenkjenner rom og kan rengjøre dem selektivt, rom for rom, og sørger for at hjemmet ditt blir rengjort raskt og effektivt.
Angi begrensede områder for å forhindre tilgang
Rødsone
Unngå verdifulle møbler, visse rom eller andre områder du velger. Ved hjelp av en SmartThings App* kan du opprette «rødsoner» eller virtuelle vegger ved å velge steder på et kart over hjemmet ditt. De forhindrer robotstøvsugeren i å gå inn i områdene uten å måtte sette opp fysiske barrierer.
* Tilgjengelig på Android- og iOS-enheter. En Wi-Fi-tilkobling og en Samsung-konto kreves.
* Tilgjengelig på Android- og iOS-enheter. En Wi-Fi-tilkobling og en Samsung-konto kreves.
Sporing av rengjøringsfremdrift i sanntid
Live Cleaning Report
Sjekk Jet Bots fremgang og status i sanntid ved hjelp av en SmartThings App*. Med Live Cleaning Report kan du raskt se bevegelsen på et kart over hjemmet ditt uansett hvor du befinner deg. Du kan se hvor den har rengjort, sette den på pause eller stoppe den. Du kan også se rengjøringshistorie.
* Tilgjengelig på Android- og iOS-enheter. En Wi-Fi-tilkobling og en Samsung-konto kreves.
* Tilgjengelig på Android- og iOS-enheter. En Wi-Fi-tilkobling og en Samsung-konto kreves.
9 av 10 anbefaler
Jet Bot robotstøvsuger anbefales av 93% av 61 testpiloter i Smartsons test desember 2021.
Hva det er i boksen
Spesifikasjoner
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Støvkapasitet
0.4 L
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Maks. forbrukseffekt
60 W
-
Vekt sett
3.4 kg
-
Mål sett (BxHxD)
350x99.8x350 mm
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Nettovekt
3.81 kg
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Nettomål (BxHxD)
350x105x430 mm
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Main Color
Misty White
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Farge på hoveddel
Misty White
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Digital Inverter Motor
Ja
-
CPU Type
Quad-Core R18
-
LiDAR Sensor
Ja
-
Anti-Cliff
Ja
-
Maks. forbrukseffekt
60 W
-
Max Running Time
90 min
-
Støy
76 dBA
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Display Type
LED
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Batteritype
Li-ion
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Voltage
21.9 V
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Ladetid
240 min
-
Charging Station
Yes
-
Pre-Motor
Ja
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Main Brush 1
High-efficiency Brush
-
Side
1 stk
-
Paneltype
Bagless
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Støvkapasitet
0.4 L
-
Magnetic Tape
1 stk
-
Extra Side Brush
1 stk
-
Extra Filter
Pre-Motor Filter 1EA
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SmartThings App Support
Ja
-
Bixby, Alexa, Google Assistant Support
Ja
-
Live Cleaning Report
Ja
-
Select & Go
Ja
-
No go Zone
Ja
-
Voice Guide
Ja
-
Scheduling
Ja
-
Wi-fi Control
Ja
-
Intelligent Power Control
Ja
-
Washable Dust Bin
Ja
-
Auto-Docking
Ja
-
Mål sett (BxHxD)
350x99.8x350 mm
-
Nettomål (BxHxD)
350x105x430 mm
-
Bruttomål (BxHxD)
460x161x503 mm
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Vekt sett
3.4 kg
-
Nettovekt
3.81 kg
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Bruttovekt
6.2 kg
Anmeldelser
Jet Bot VR30T80313W/WA 5W kraftig rengjøring
Anmeldelser med bilder og videoer
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Relevanssortering plasserer de beste anmeldelsene øverst. Vi tar hensyn til hvor mange som har markert at anmeldelsen er nyttig, hvor ny den er, bilder og andre egenskaper som leserne omtaler i sine anmeldelser.
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458 Anmeldelser
2021-12-17
2021-12-14
2022-05-14
Sanford
Samsung Care
Hi Sundeep, Thank you for bringing this to our attention. I see you have some concerns with the Jet Bot+ Robot Vacuum with Clean Station. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer. Your robot vacuum uses certain settings and algorithms to navigate and clean your home. However, lighting, obstacles, home decor, and home construction can affect its pattern and where it cleans. Here are some common questions and answers if you have questions about how the POWERbot's navigation or cleaning patterns work. POWERbot robot vacuum mapping and pattern cleaning FAQs https://www.samsung.com/us/support/answer/ANS00088082/ In case of repairs are needed, please take note of your warranty coverage. https://www.samsung.com/us/support/service/warranty/VR30T85513W/AA One (1) year parts and labor Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Reference Number: 1144723340 Have a great day. ^Charles
2021-12-19
2021-12-09
Las Vegas
2022-01-14
Pine Hill, NJ
2021-08-30
Samsung Care
I'm glad to hear our device is making a difference for our customers. ^Pat
2021-12-20
2022-05-13
Koblenz
Samsung Service Team
Samsung Electronics GmbH Hallo, vielen Dank für Ihr Feedback. Wir bedauern, dass Sie nicht gänzlich von unserem Gerät überzeugt sind. Wir hoffen, dass Sie mit den überwiegend positiven Funktionen dennoch lange Freude daran haben. Sollten Sie Fragen bezüglich technischer Einstellungen haben, helfen Ihnen unsere Kollegen vom Support gerne weiter. Klicken Sie einfach auf unseren Account 'Samsung Electronics GmbH' und Sie gelangen zu unserem Herstellerprofil mit weiteren Kontaktmöglichkeiten. Bitte beachten Sie die jeweiligen Servicezeiten je nach Produktbereich. Herzliche Grüße aus Schwalbach Ihr Samsung Service Team
2021-08-20
San Francisco
Samsung Care
We appreciate your honest review. ^Pat
2023-10-22
Ashburn, VA
SEA Care
Hi there, We know how big help a robot vacuum is in cleaning our home. Let us give you useful information to help you with the vacuum. Please see the items below from the user's manual: 1. CAUTION on page 8 6th bullet 2. Cleaning and maintenance on page 11 bullets 5-7 3. Cleaning the Sensor Window on page 29 4. Corrective measures before reporting a problem on pages 42-43, sections 8 and 12 of the voice guide. Manual: https://downloadcenter.samsung.com/content/UM/202308/20230803184211074/DJ68-00858B-03_VR8500_EN_230713.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146445429 to help our team pull up your information. Have a great day. ^Aloe
2021-12-20
2023-01-30
Rochester NY
2023-03-28
NC
Customer Care
Hi Danny, Thank you for choosing Samsung for your vacuum needs. We're saddened that you no longer have the product and would love to work with you in the future. Please visit www.samsung.com or one of our partners to explore products that better fit your needs. Have a great day! ^Chrystel
2021-12-19
2022-02-04
2022-07-08
Olyphant, PA
2022-06-27
Rhode Island
2022-01-07
Baltimore
2024-12-01
2023-03-06
WI
Samsung Care
Good day, noseyk. We want your vacuum to provide the best cleaning experience possible. If your Jetbot Mop is not cleaning normally or thoroughly, you'll need to check if the components are connected correctly and that the sensors are clear of dust. Jetbot Mop is not cleaning properly: https://www.samsung.com/us/support/troubleshooting/TSG01207761/ For more details, please refer to page 20 of the user manual: https://downloadcenter.samsung.com/content/UM/202210/20221031155619757/O_DJ68-00858B-03_221028.pdf If you require further assistance in the future, please do not hesitate to reach us through the channels listed below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1145559895) to help our team pull up your information when you message us. Have a wonderful day! —Vannesa
2022-06-28
California
Samsung Care
Hi Eric, We appreciate your review of your overall experience with the performance of your Samsung vacuum, and we'll be glad to look into this for you. To better assist you on this matter and to collect more details of what happened, please reach us with the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) You may provide this reference number (1144972556) to help our team pull up your information. Thank you for choosing Samsung. Have a great day. -Trisha-
2021-12-19
2022-01-04
Cupertino, CA
2024-01-02
SEA Care
Hi Luisgzman, We understand how important a reliable vacuum is, especially for us pet owners. As the battery is used over a length of time, the battery charging time and usage time decreases. In this case, contact a service center and replace it with a new battery. You can check the availability of battery replacement by contacting Samsung's official parts distributor for customers purchasing Samsung parts or accessories. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday. Should you need more assistance with the vacuum, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1146693682) to help our team pull up your information when you message us. Have a great day. -Ernest-
2024-12-23
2021-12-15
2021-12-19
2022-01-09
SLC,UT
2021-08-20
Myrtle Beach
Samsung Care
Glad you had no problem setting up the vacuum! Thank you for being a Samsung customer. ^Pat
2021-12-22
2022-05-03
Braunschweig
Samsung Service Team
Hallo, vielen Dank für Ihr positives Feedback. Wir freuen uns sehr zu lesen, dass Sie mit unserem Produkt so zufrieden sind und wünschen Ihnen weiterhin viel Freude damit.
2022-12-15
United States
Samsung Care
Hi Ytown, We all know that a working vacuum helps us clean our house well. If your Jetbot Mop is not cleaning normally or thoroughly, or if the force of the mop is weak, there are a few things you can check. You'll need to check if the components are connected correctly and that the sensors are clear of dust. The below link is the user manual for your model. Turn page 12 (Before use - Warning - bullet #2), page 13 (In use - Caution bullet #3), page 14 (Safety Information bullet #7), page 16 (Installation Note bullet #1 and Using Notes), and page 17 (Caution bullet #4): https://downloadcenter.samsung.com/content/UM/202210/20221031155619757/O_DJ68-00858B-03_221028.pdf For reference, I shared these links: I shared this link about "Jetbot Mop is not cleaning properly": https://www.samsung.com/us/support/troubleshooting/TSG01207761/ Control your Samsung Jetbot Mop with the remote: https://www.samsung.com/us/support/answer/ANS00086922/ Clean with your Jetbot Mop: https://www.samsung.com/us/support/answer/ANS00086882/ Properly clean and maintain your Jetbot Mop: https://www.samsung.com/us/support/answer/ANS00086883/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, give them this number (1145271834), which will help our team pull up your information. Have a great day. Melardo
2022-01-03
Monroe, NJ
2022-02-04
West Valley City
2023-01-17
California
2021-07-12
Brookhaven
2022-10-27
Long Beach, MS
2022-01-11
2021-12-15
2023-07-29
Avondale, AZ
Customer care
Hi there, Congratulation on your new home! We want to ensure that your maximizing the vacuum's full ability. I have included a link below to a list of commonly asked questions regarding the mapping and pattern cleaning of the vacuum. This resource will assist in ensuring that it is functioning properly. POWERbot robot vacuum FAQs: https://www.samsung.com/us/support/answer/ANS00088082/ Should you need more assistance with the vacuum, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1146101147) to help our team pull up your information when you message us. Have a great day. -Ernest-
2023-06-17
virginia
Samsung Customer Care
Hello there. Let's make your cleaning experience a breeze! Please see this link to your user manual for cleaning your cliff sensor. Turn to page 9, "C-3 Cleaning the Sensor Window." Manual. https://downloadcenter.samsung.com/content/UM/202210/20221031155619757/O_DJ68-00858B-03_221028.pdf Should you need more assistance with your cliff sensor error, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1145921151) to help our team pull up your information. Have a great day ^Camille
2022-08-26
Samsung Care
Hi Jenna, We are glad to hear that you are using a Samsung vacuum. I would like to share a link for a proper guide on how to fix the vacuum, for not cleaning the surface properly, and for having error codes. POWERbot information and error codes: https://www.samsung.com/us/support/troubleshooting/TSG01001935/ Suction power is weak. See page 40. https://downloadcenter.samsung.com/content/PM/202112/20211220145137817/EN/1_VR8500_EN_00858B-00_AA.pdf To better assist you on this matter and to collect more details, please reach us with the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us You may provide this reference number (1144926991) to help our team pull up your information. Thank you for choosing Samsung. Have a great day. -Trisha-
2025-10-13
Samsung
We're absolutely delighted to hear that you decided to treat yourself to the fantastic Samsung Jet Bot, and that you love it! It's such an excellent little machine, and it will save you hours and hours in your daily household chores. It's brilliant to know that you found the set up to be easy, and that you're enjoying things such as the voice guidance - this is such a handy feature to have. The powerful motor adjusts suction power based on the floor type, which saves you energy, and the high-efficiency brush effectively cleans both carpets and hard floors. Many thanks for sharing your five star review! ^EW at Samsung Support
2021-12-09
BRENTWOOD
2023-01-25
Samsung Support
It's good to see that you were able to see a noticeable difference with how effective your new Samsung Jet Bot Robot can be, Phillip, and this encouraged you to keep it. Its 60W of suction power means that it can get to even stubborn debris that has become entangled, and leaves both carpets, laminate, and wooden floors looking pristine. We're happy to take on board your comments regarding the app, and if you do have any suggestions for any improvements that you'd like to see then we'd be happy to hear them from you, and the great news is there are easy ways to feed this back to us. Simply Open the Samsung Members App, and in the tab at the bottom of the screen, click on 'Get Help,. then select 'Send Feedback'. ^DB at Samsung Support
2025-02-01
VA
SEA Care
Hi there, We know the importance of having a reliable appliance. All we want is to assist you. We have provided a link below that explains why the Jet Bot may not complete the area it needs to clean. Please scroll down to the section "Why does the vacuum clean the same area repeatedly or leave an area unfinished?" Jet Bot robot vacuum mapping and pattern cleaning FAQs https://www.samsung.com/us/support/answer/ANS10002355/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1148318568) to help our team pull up your information when you message us. Thank you. -Kimberly
2021-12-05
2024-05-08
Seattle, WA
Samsung Care
Hi there, We truly understand how you feel regarding your vacuum. We are here to assist you in any way possible. Please see page 45 of the user manual for the steps to do when the vacuum is not cleaning the whole area. https://downloadcenter.samsung.com/content/UM/202312/20231214125905756/O-DJ68-00858B-04_IB_VR8500_AA_EN_231211.pdf Should you still need support, please don’t hesitate to reach out to us through the channels below. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide us with this reference number (1147127058), and it will help our team pull up your information. ^Rodel
2022-06-02
Berlin
Samsung Service Team
Hallo, vielen Dank für Ihr positives Feedback. Wir freuen uns sehr zu lesen, dass Sie mit unserem Produkt so zufrieden sind und wünschen Ihnen weiterhin viel Freude damit.
2025-04-05
Suffolk
2023-03-30
New Jersey
Customer Care
Hi There. Thank you for sharing your experiences with the vacuum. Upon verification, the JetBot+ uses a powerful suction digital inverter motor and a high-efficiency brush. Using the Jet Bot+ on a thick carpet may damage both the Jet Bot and the carpet. The Jet Bot cannot pass over a carpet with fiber longer than 2 cm. Since the brush sweeps dirt up from the floor during cleaning, foreign matter, such as a thin and long thread, long hair, etc., may get caught in it. For the best cleaning results, check and clean it regularly. Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1145635681, to help our team pull up your information. Have a great day! ^Chrystel
2021-11-02
Sacramento CA
samsungcare
Happy to hear the vacuum is making things easier for you! ^Pat
2022-04-02
Customer Care
Hello Angela, Thank you for reaching out. I realize your experience has been less than ideal, and I understand. We value all our customers' feedback and can sympathize with your issue with your Jet Bot+ Robot Vacuum with Clean Station. At this time, we can only recommend contacting a service center to see what is the best way to fix this. For the immediate resolution of your concern, you may reach us via the following details. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Thank you for choosing Samsung. Reference number: 1144407303 ^Ross
2021-11-11
Sacramento, CA
2021-12-03
2022-06-07
Soltau
Samsung Service Team
Hallo, es freut uns sehr, dass wir Sie immer wieder begeistern können! Vielen Dank für Ihre Treue.
2022-01-26
Maasmechelen
2023-03-12
San Diego, CA
2022-01-03
Ijamsville
2022-12-10
2022-08-26
Samsung Care
Hi sradliff, We are glad to hear that you are using a Samsung vacuum. We understand keeping our rugs and carpets clean is important to eliminate dust. To address this concern, we would like to inform you, that the Jet Bot cannot pass over a carpet with fiber longer than 2 cm. Please click the link and see page 10. https://downloadcenter.samsung.com/content/PM/202112/20211220145137817/EN/1_VR8500_EN_00858B-00_AA.pdf To better assist you on this matter and to collect more details, please reach us with the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) You may provide this reference number (1144927097) to help our team pull up your information. Thank you for choosing Samsung. Have a great day. -Trisha-
2022-12-19
Ile de la Réunion
service clients Samsung
Bonjour Ludo Réunion, Merci du partage de votre avis concernant l'aspirateur Robot Jet Bot. Nous vous invitons à calibrer manuellement votre aspirateur. Vous trouverez toutes nos aides et astuces sur le lien : https://www.samsung.com/fr/support/model/VR30T80313W/WA/ Nous restons à disposition.
2022-01-13
Belen
2022-07-17
Santa Clara, California
2022-10-26
Lancaster, SC
Samsung Care
Hi Dewrob, Thanks for the effort you made in sending this review. If a brush or a brush cover is not assembled correctly, scratches may occur on the floor, or product malfunction may occur. Since the brush sweeps dirt up from the floor during cleaning, foreign matter, such as a thin and long thread, long hair, etc., may get caught in it. For the best cleaning results, check and clean it regularly. For reference, you may refer to our Samsung Parts Website or the Samsung Parts Team for a replacement brush if needed: - https://www.samsungparts.com/Default.aspx - (800) 627-4368, Mon - Fri 9:00 AM - 6:30 PM EST. Properly clean and maintain your Jetbot Mop: https://www.samsung.com/us/support/answer/ANS00086883/ Jetbot Mop has a short operating time: https://www.samsung.com/us/support/troubleshooting/TSG01207763/ Charge and store your Jetbot Mop: https://www.samsung.com/us/support/answer/ANS00086884/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1145098986), which will help our team pull up your information. Have a great day. Melardo
2022-06-27
charlotte nc
2022-12-15
Samsung Care
Hi Ytown, We'll be delighted to help with the cleaning performance of your Samsung vacuum. If your Jetbot Mop is not cleaning normally or thoroughly, or if the force of the mop is weak, there are a few things you can check. You'll need to check if the components are connected correctly and that the sensors are clear of dust. The below link is the user manual for your model. Turn page 12 (Before use - Warning - bullet #2), page 13 (In use - Caution bullet #3), page 14 (Safety Information bullet #7), page 16 (Installation Note bullet #1 and Using Notes), and page 17 (Caution bullet #4): https://downloadcenter.samsung.com/content/UM/202210/20221031155619757/O_DJ68-00858B-03_221028.pdf I shared this link about "Jetbot Mop is not cleaning properly": https://www.samsung.com/us/support/troubleshooting/TSG01207761/ Control your Samsung Jetbot Mop with the remote: https://www.samsung.com/us/support/answer/ANS00086922/ Clean with your Jetbot Mop: https://www.samsung.com/us/support/answer/ANS00086882/ For reference, I also added this link about: Properly clean and maintain your Jetbot Mop: https://www.samsung.com/us/support/answer/ANS00086883/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, give them this number (1145271201), which will help our team pull up your information. Have a great day. Melardo
2021-12-06
2022-03-18
Katy
2021-11-01
Samsungcare
Thank you for being a Samsung customer, and for providing this 5 star review to us. ^Pat
2022-06-27
Alabama
Samsung Care
Hi GiGix3. Thank you for bringing this to our attention. I see you have some concerns with the Jet Bot+ Robot Vacuum with Clean Station. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer. Your robot vacuum uses certain settings and algorithms to navigate and clean your home. However, lighting, obstacles, home decor, and home construction can affect its pattern and where it cleans. Here are some common questions and answers if you have questions about how the POWERbot's navigation or cleaning patterns work. POWERbot robot vacuum mapping and pattern cleaning FAQs https://www.samsung.com/us/support/answer/ANS00088082/ In case of repairs are needed, please take note of your warranty coverage. https://www.samsung.com/us/support/service/warranty/VR30T85513W/AA One (1) year parts and labor Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Reference Number: 1144723388 Have a great day. ^Camille
2021-11-10
Phoenix az
samsungcare
Thank you for sharing ways on how we can improve. Thank you for your review! ^Pat
2023-01-18
California
Samsung Care
We want you to have a working vacuum to enjoy cleaning, Alex. Let's go ahead and get the information you need. Upon checking, the Jet Bot cannot pass over a carpet with fiber longer than 2 cm. Please check this link to your user manual for details. Turn to pages 9, 11 to 13. https://downloadcenter.samsung.com/content/UM/202210/20221031155619757/O_DJ68-00858B-03_221028.pdf Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1145375408) to help our team pull up your information. Thank you for being a valued customer of Samsung. Have a great day. ^Camille
2021-12-19
2022-05-01
Sarasota, Florida
2023-06-24
Seattle, WA
Samsung Customer Care
Hello there. We are here to help you maximize your vacuum. We recommend that if the cleaning area is a wooden floor, installing the Clean Station along the grain of wooden floors is best. And if the Jet Bot cannot vacuum clumps of dirt, some may remain on the floor after cleaning. - Please use another cleaning tool to clean them regularly. Please check this link to your user manual for details. Turn to page 16 (installation note bullet #1 and #4) https://downloadcenter.samsung.com/content/UM/202210/20221031155619757/O_DJ68-00858B-03_221028.pdf I have also included this link on what to do if the vacuum does not collect dirt. The vacuum is not cleaning dirt https://www.samsung.com/us/support/troubleshooting/TSG01003061/#powerbot-will-not-collect-any-dirt Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1145954544) to help our team pull up your information. Have a great day ^Camille
2021-12-09
Houston
2022-01-03
2022-06-27
Owings Mills, MD
2022-10-31
USA
Samsung Care
Hi Elena, Thank you for sharing your review of the experience of your vacuum. We recommend leaving over 3 cm of space from the inner doorstep placed in the entrance. Otherwise, the robot vacuum can ride on it and go outside. For reference, I shared these links: Here is a link to "Jetbot Mop is not cleaning properly": https://www.samsung.com/us/support/troubleshooting/TSG01207761/ I also shared this link about "Clean with your Jetbot Mop": https://www.samsung.com/us/support/answer/ANS00086882/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1145102671), which will help our team pull up your information. Have a great day. Melardo
2022-06-27
Dallas, TX
2024-07-23
Round Rock, Texas
2023-03-14
Humble, TX
2023-07-02
Samsung Care
Hi Danicarby, We would love to discuss your Jet Bot+ Robot Vacuum with Clean Station to determine how we can best assist you. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number 1145984019 to help our team pull up your information when you message us. Leo
2021-09-24
lynbrook
Samsung Care
We're happy you chose Samsung and we appreciate you being a Samsung customer. ^Pat
2021-07-14
Chardon
2021-08-29
Ponca City, OK
Samsung Care
Please keep us posted on the review. Always happy to hear our customers' opinion. ^Pat
2022-01-23
US
2022-06-27
Frostproof, FL
2021-12-13
2022-07-15
Arden Hills, MN
Samsung Care
Hi Nick. Thank you for reaching out regarding your Returns to the charging station every 2 minutes not charging. On behalf of Samsung, we do apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. Regarding your concern, to help you with this, I am providing this link to guide you on the issue. Samsung vacuum does not charge. https://www.samsung.com/us/support/troubleshooting/TSG01003070/ In case of repairs are needed, please take note of your warranty coverage for the electric range, respectively. https://www.samsung.com/us/support/service/warranty/VR30T85513W/AA One (1) year parts and labor Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket Number: 1144715348 Thank you for being a valued customer of Samsung. Have a great day. ^Camille
2023-01-02
Las Vegas
Samsung Care
Having the object recognition sensor fail is something we can easily check, JerryLondon. Let us go ahead and check some settings for the vacuum. Your Jetbot Mop's remote allows you to control different cleaning functions, but there are a few reasons why the remote may not work. Before connecting the remote, you should check the remote's batteries and confirm that the main unit has been fully charged. Jet Bot AI+ Robot Vacuum with Object Recognition remote not working https://www.samsung.com/us/support/troubleshooting/TSG01207762/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1145323332) to help our team pull up your information. Have a great day. ^Charles
2023-12-07
2022-01-03
Memphis tn
2022-02-25
Katy
2022-05-20
Grünhain/Beierfeld
Samsung Service Team
Hallo, vielen Dank, dass Sie sich für unser Samsung Produkt entschieden haben. Wir freuen uns über Ihr Feedback und wünschen Ihnen weiterhin viel Freude mit dem Gerät.
2022-10-26
Jacksonville, FL
2022-01-03
Bartlesville, OK
2022-01-07
WANTAGH
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