Why is the ice maker on my fridge freezer not working?

Make sure the ice maker function is enabled through the fridge freezer’s display. If it’s off, the ice maker won’t work. You can also select the type of ice you want from the display (e.g. cubed or crushed):

Ensure that Child Lock is deactivated, as this feature disables the ice dispenser and other controls on the fridge freezer. If it is activated, you can deactivate it by pressing and holding the Water/Lock button, usually for 3 seconds.

The freezer has an air hole to enable proper air circulation. If the freezer is overfilled or the air hole becomes blocked, the temperature inside the freezer will rise, causing the temperature reading on the ice maker sensor to increase, which can prevent the ice from dispensing.

To avoid this, customers should ensure that the air hole remains unblocked (UM content: an 80% load on each shelf) by re-arranging the food or removing the vegetable drawers:

The ice maker will not function properly if the fridge freezer door is not properly closed. Additionally, check that the fridge freezer is level by adjusting the door level or foot. An uneven fridge freezer can cause the door to misalign, preventing it from sealing properly.

Ensure that the water connector is properly attached and aligned. The arrow on the connector should point in the same direction as the water flow, which is towards the fridge freezer. Additionally, inspect the water hose for any blockages, kinks or damage, which could restrict water flow.

Check that the water valve is turned on and that the water pressure is sufficient. Low water pressure can prevent the ice maker from working correctly. To check the water pressure:

If your fridge freezer uses a water tank to supply both drinking water and the ice maker, ensure that the tank is full. An empty tank will prevent the ice maker from producing ice.

A clogged or old water filter can block the water flow to the ice maker. It is recommended to replace the water filter every six months. If the filter hasn’t been changed in a while, it may need to be replaced to restore normal ice maker function.

Samsung refrigerators are equipped with a filter warning system that notifies you when it's time to replace the filter. When a new filter is required, the filter indicator will turn red, and an alarm will sound.

If the ice maker hasn’t been used for a while, ice cubes can form and block the mechanism.

If there are no apparent blockages or issues, try resetting the ice maker. Refer to your user manual for specific instructions on how to reset your ice maker.

Once reset, give the system up to 24 hours to start producing ice again.

To prevent ice buildup or blockages, it’s a good idea to dispense ice regularly, even if you don’t need it. This helps keep the ice maker clear and functioning properly, preventing clogs or frozen parts.