My Samsung fridge-freezer ice maker doesn't produce enough ice. What should I do?

Samsung fridge-freezers produce about 120 ice cubes per day, which is in line with most manufacturer specifications. Empty the ice tray and let the unit run for 24 hours. If fewer than 50 cubes are produced, follow the steps below.

 

If your freezer is producing 50 to 90 cubes per day try the following: 

  • Set the freezer temperature display to a lower setting. Freezer temperature must be 0°C for the ice maker to work properly.
  • Make sure that the water valve on the refrigerator water supply line is completely open. You can find the water valve where the refrigerator water supply line taps into your house water line.
  • If you have a water filter in your refrigerator change the filter cartridge. For instructions see your user manual.

 

If you want your freezer to produce more than 120 ice cubes in a day try the following: 

  • An ice maker typically makes 1 tray of ice every 90 minutes. To shorten the amount of time the freezer takes to produce a tray of ice set the freezer temperature display to a lower setting.
  • If your refrigerator has a Power Freeze function press the Power Freeze button to speed up the ice-making process. In the Power Freeze mode both the compressor and the freezer fan run for 10 hours continuously. The ice-making interval will be reduced from 90 minutes to 55 minutes. If the ice bucket fills in fewer than 10 hours then Power Freeze will stop automatically.

Please note: If you have just installed your refrigerator it will take 6 to 12 hours for the refrigerator to produce ice. You should throw away the first three batches of ice cubes that the ice maker produces (approximately 30 cubes) to ensure the ice-maker is making ice from clean water.

Video Alternative Text

Make sure the doors are completely closedClick to Expand

The ice maker can't dispense ice while the door are open. If the door is not closing properly, check to make sure that nothing is resting against the back wall of the freezer.  Make sure that the door seal on the edge of the door is attached properly. You can check this by running your hand around the edge of the door to see if you can feel any cold air escaping or by placing a sheet of paper into the door, then try to pull it out. If you can pull the sheet out without any resistance the door are not closing properly  If you find that the door seal isn't functioning correctly it will need to be repaired or replaced.

Check that the fridge is levelClick to Expand
1 Locate the levelling legs.

The levelling legs are located underneath the refrigerator at the front.

For easier access to the levelling legs on Side by Side and Four Door models, open both the doors.

If the refrigerator has a front leg cover, it might help to remove the cover first to access to the levelling legs more easily. To remove the front leg cover, remove the screws with a Phillips screwdriver, and then lift it up from the bottom and pull it out.

2 Adjust the levelling legs.

There are two legs on the underside of your fridge/freezer for levelling and holding the appliance in place. There are also four caster wheels used for moving the refrigerator. On most level surfaces, the legs should be lowered enough so the front wheels lift off the floor.

To adjust the levelling legs, insert a flat-head screwdriver into one of the notches on the side of either levelling leg. It does not matter which one you adjust first. Use the screwdriver as a lever to rotate the levelling leg to the left. This will raise that side of the refrigerator. Repeat this on the other side until the refrigerator is as high as it can go.

3 Make minor adjustments to ensure fridge is level.

Using a spirit level, make sure the refrigerator is level left to right and front to back. Make sure to check the level of the main unit and not the doors (which can be adjusted separately).

If the refrigerator is not level, determine which side is higher, and on that side, rotate the levelling leg to the right and check the level again. Continue to make adjustments until the refrigerator is level.

Also make sure to level the refrigerator front to back, as the refrigerator is designed to be levelled and square. However, if your doors do not stay open and you would like them to, you can raise the legs slightly in front to slant it backwards slightly. Don't forget to re-install the front leg cover (if you removed one).

Check the displayClick to Expand
1 Make sure that the ice maker feature is activated.
2 Select a type of ice.
3 Check if Child Lock is activated. Child Lock disables the ice dispenser.
Check the water supplyClick to Expand

If your fridge uses a water tank to supply water to the ice maker instead of a mains supply, make sure that it is clean and is full of water. If your fridge is plumbed into the mains water supply, follow the steps below.

1 Make sure that the water connector is properly fixed. The arrow should be the same way as the water flow (towards the fridge).
2 Locate the water valve and check it is on.
3 Ensure the water pressure is high enough.
4 The water hose should not be blocked or damaged.
Check the water filterClick to Expand

The water filter on your fridge / freezer makes sure that your water supply is clean and free from contaminants. We recommend that the filter is changed every six months to prevent it from being blocked. In any case, the filter icon on the display panel will let you know when it needs to be replaced. When the filter is new, the filter light may be blue, yellow, or green, depending on the model. As a reminder, the icon will turn purple when it's almost time to change the filter. After 6 months, the icon will turn red when you need to replace it. Once it's red, change it right away so you can have high-quality water.

 

To locate the water filter on your fridge / freezer, refer to the user manual.

1 Turn off the water supply.
2 Turn the filter anti-clockwise while pulling it out (or down).
3 Reinstall a new filter by pushing it into place and then turning it clockwise. Make sure the lock icon lines up with the filter housing.
4 Turn the water supply back on again and dispense some water.
5 Reset the filter light so you can stay on top of your filter replacement schedule.
Remove and clear the ice container Click to Expand

If the ice maker has not been used for a long time or if the freezer temperature is set too low, ice cubes can build-up and cause a blockage. Lift the ice container slightly and pull it out towards you. If there is ice in the bucket, but it's clumped together, tip the ice out into the sink and then replace the container in the freezer to let the ice maker make a new batch of ice. If you know you won't use your ice maker for a prolonged period of time, turn the ice maker off.

Reset the ice dispenserClick to Expand

You can check your user manual for the exact reset steps. Once it has been reset please wait 24 hours for the ice maker to start creating ice again.

Dispense ice frequentlyClick to Expand

To prevent build-ups, dispense ice regularly.

Thank you. Glad we were able to help. Your feedback helps us provide better support

Not finding what you're looking for? We're here to help.

Online

There are a number of different ways of contacting us via Live Chat, Email, Twitter, Facebook Messenger and more.


LEARN MORE >

Call

Speak to one of our dedicated team of experts.



LEARN MORE >

Need a repair?

Whether your product is in warranty or out of warranty, we're here to help.


BOOK A REPAIR WITH US >

FIND A SUPPORT CENTRE >

Contact Us