Why does ice form on the bottom of my Samsung freezer?

Ice can form on the bottom of freezers for a number of reasons. The most common are humid air entering the freezer, faulty door seals and poor ventilation. To prevent ice from building up, try the solutions below to resolve your issue.

Are you opening the freezer door regularly?Click to Expand

If your home is humid, simply opening the freezer door can cause ice to build up. As you open the freezer door, warm and humid air rushes in and begins to freeze. Try and avoid leaving the freezer door open or opening it unneccesarily.

Does the door close properly?Click to Expand

If the door isn't closing properly your appliance will heat up and water will begin to form. Make sure that your door is closing properly and that there is nothing blocking the door.

 

You should also check that the door seal is functioning correctly. You can check this in two ways:

 

  • Pass your hand around the edge of the door to see if you can feel any cold air escaping
  • Place a sheet of paper between the door, then try to pull it out. If you can pull the sheet out without any resistance the door isn't closing properly 

 

The rubber door seals should be cleaned regularly, at least once every six months. If you find that the door seal isn't functioning correctly, even once it has been cleaned properly, it will need to be repaired or replaced.

Check the door seal on the fridge or freezer
Is the freezer getting proper ventilation?Click to Expand

If the ventilation is blocked or inhibited then cool air will not circulate properly in the freezer. To allow for the best circulation, items in the freezer should be spread out as much as possible. 

 

Check the air vents on the freezer. Clear or move away anything that is blocking the vents. 

Have you placed any hot food in the freezer?Click to Expand

Warm and hot food raises the humidity in the freezer and can cause ice to form. Allow food to cool completely before putting it into the freezer.

Image of hot food placed in the freezer
Does your freezer have an ice maker?Click to Expand

If your freezer has an ice maker it could be allowing warm air to enter. Ice makers have a flap that prevents cool air from exiting the freezer while also keeping warm air out. Open your freezer and examine the ice chute. There should be a flap of material that will be flush against the housing. If the flap is not sitting flush, check for any ice or debris that may be blocking it.

If ice continues to form at the bottom of your freezer despite verifying that the door seals properly and that ventilation is adequate, please contact Samsung Support to resolve your issue.

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