How do I manage apps on my smart TV?

Samsung smart TV's give you access to loads of fantastic apps, making it easier than ever to access the entertainment you love. Through the apps menu you can download, uninstall, lock and unlock apps, giving you greater control over who can access your media.

Samsung smart TV

You may find that some apps have been pre-loaded onto your Smart TV. Some of these apps cannot be removed.

Please note:

Your TV will come with a few pre-installed apps and will recommend you relevant apps. If you are recommended an app you want to install, click on it to add it to your apps. If you are looking for a specific app you can use the search function.

 

1 Press the home button on the remote control
Home button
2 Select Apps
Select Apps
3 Select Search
Select Search
4 Enter the name of the app you want to download, then select the search icon
Select Search icon
5 Select the app you want to download
Select app
6 Select Install
Select Install

To automatically update apps on your Smart TV, you will need to follow the instructions below:

 

1 Press the home button on the remote control
Home button
2 Select Apps
Select Apps
3 Scroll to the bottom of the screen and select Auto update (toggle ON or OFF)
Select Auto update

To close a running app on your Smart TV, you will need to press the RETURN button on your remote control. If an information window appears, select Exit.

Please note: Some apps will not show a screen asking if you want to exit. In these cases, the app will close immediately after pressing the RETURN button.

Close running app

Samsung smart TVs give you the ability to lock any apps with a PIN code. This prevents anybody who doesn't know the PIN from being able to access and use the app. 

Please note: The PIN code you enter will be the same as your TV security code. By default, this is 0000.

1 Press the home button on the remote control
Home button
2 Select Apps
Select Apps
3 Scroll down to the bottom of the page and select App Settings
Select App Settings
4 Choose an app, and in the drop-down menu, select Lock

Please note: Locking an app requires a PIN to be entered every time you try to access it.

Select Lock
5 Enter your TV PIN, then select Done
Select Done
6 The lock icon on the app indicates that the app has been locked
Lock icon
7 To unlock the app, select Unlock
Select Unlock

To add an app to the Home screen, you will need to follow the instructions below:

1 Press the home button on the remote control
Home button
2 Select Apps
Select Apps
3 Scroll down to the bottom of the page and select App Settings
Select App Settings
4 Choose an app > In the drop-down menu, select Add to Home
Select Add to Home

To remove an app on your Smart TV, you will need to follow the instructions below:

1 Press the home button on the remote control
Home button
2 Select Apps
Select Apps
3 Scroll down to the bottom of the page and select App Settings
Select App Settings
4 Choose an app > In the drop-down menu, select Delete
Select Delete
5 Select Delete
Select Delete

Troubleshooting

If you're experiencing problems with an app on your Smart TV, try some of the steps below. If you're still having trouble, please contact Samsung Support.

 

A network test can determine if your Smart TV is connected to the internet. To run a network test on your Smart TV:

Please note: Steps may vary depending on your TV model.

1 Select Settings
Select Settings
2 Select Wi-Fi
Select Wi-Fi
3 Select Network Status
Select Network Status
4 The image displayed will tell you if your TV is connected to the router and if the router is connected to the internet
Network Status display

If you are having trouble with your Samsung Smart TV, you should always check to see if there are any software updates available as these may contain a fix for your problem.

The easiest way to update your software is directly through the settings menu on your TV.

1 Select Settings
Select Settings
2 Select Support
Select Support
3 Select Software Update
Select Software Update
4 Select Update Now
Select Update Now

If your TV isn't connected to the internet or your internet connection isn't stable, you can also update using a USB stick. Find out more about updating your software using a USB stick. 

To troubleshoot an individual app, try deleting and reinstalling the app. To do this on your Smart TV, you will need to follow the instructions below:

 

1 Press the home button on the remote control
Home button
2 Select Apps
Select Apps
3 Scroll down to the bottom of the page and select App Settings
Select App Settings
4 Choose an app > In the drop-down menu, select Delete
Select Delete
5 Select Delete
Select Delete
6 In the same app’s drop-down menu, select Reinstall
Select Reinstall

Read our FAQ on what to do if your TV app won't open for more information on how to troubleshoot an app on your Samsung TV.

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