Rugged Case for Galaxy S25 Ultra

Black
EF-RS938CBEGWW

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Rugged Case for Galaxy S25 Ultra
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Features

Designed for secure holding

The Rugged Case has proven its ability to withstand falls from as high as 1.2M, onto rough surfaces like steel. Its design and pattern yield protection and optimal grip on your phone.1

Equipped in the right way

Every component serves a purpose: raised edges grant protection, grooved patterns enhance grip stability and a padded layer offers extra resilience. All of this is packed impressively into a modern, sleek look.2

Reviews

Rugged Case for Galaxy S25 Ultra

1.3

Recommended by 0% of customers.

Write a review
5 stars 3%
4 stars 3%
3 stars 3%
2 stars 3%
1 stars 88%
Features 1.0
Performance 1.0
Design 1.0
Value 1.0
AI review summary
  • Customers report rubber edges detaching or peeling within weeks to months of normal use
  • Reviewers feel misled by rugged branding, describing the case as thin and ineffective
  • Many describe unresponsive customer service and Samsung's refusal to refund after 30 days
  • Several mention sharp edges or color appearing bluish-gray instead of black
  • Overall, customers express deep dissatisfaction and vow to avoid the brand in future
AI-generated from customer ratings & reviews, and may include incentivized reviews.

Filters

Relevancy sort puts the best reviews at the top. We look at things like helpfulness votes, latest review, pictures and other traits that readers look for in their reviews.

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34 Reviews

Suzierosco
1 (9,999)

2025-12-31

Colour : Black
1 (9,999)
This is an appaling product. As all other reviews have said, the rubber lip which provides the screen protection should the phone be dropped has come apart from the case after 3 months. The service from Samsung on the basis of the fault is non existent. It has taken me 3 separate teams and more requests than I can count before they would even agree to raise as a complaint. Furthermore, Consumer Rights seem like a strange concept to them. Once this phone contract ends my relationship with Samsung is finished based on this experience. 19 days later, hours of time and still no resolution. Meanwhile, I have had to buy a new case to ensure my phone isn't damaged.
Originally posted on Samsung UK
unhappy customer226
1 (9,999)

2025-04-12

Colour : Black
1 (9,999)
Along with the other review, this is a poor representation of what is advertised as a robust and study phone case. This is not of good quality as it it falling part only within a few months of being shipped out with my pre order. I provided my concern to the online team which referred me to the physical store which is never the case when I had a concern with my online order they rejected me and referred be back to the online chat. Don't BOTHER with this CASE or Samsung accessories they are just cosmetics and never think they are protective for your phone.
Originally posted on Samsung Australia
RonC
1 (9,999)

2026-01-28

Colour : Black
1 (9,999)
I bought this only a couple of months ago and installed it on my phone only last month; it now has the side opposite the on key/volume side loose. It looks like it has stretched and is useless in protecting that side of the phone. It is only a thin protection strip which no longer stays in place - flopping around. I will now need to look for a different brand robust protection case from an online seller. What a waste of money - a product that damages what I have always believed to be a reliable brand.
Originally posted on Samsung Australia
Response from Samsung:
2026-04-07

Samsung AU

We’re sorry to hear about the durability concerns with your case. That’s understandably frustrating, particularly after such a short period of use. Your feedback will be shared with our team. If you’d like support, please contact: https://www.samsung.com/au/support/contact

Crimzic
1 (9,999)

2025-09-11

Colour : Black
1 (9,999)
Same as for other people here, the edge started separating 7 months after purchase. Totally not worth it considering the price and longevity. Regarding the usability, I found the plastic to be a little slippery so I can't say it sits securely in my hands. Also edges of the case are too sharp, leaving unpleasant feeling on the palms. Protection seems to be fine though, and the case leaves the screen and some of the outside metal trim visible, so all good with its appearance and performance.
Originally posted on Samsung Australia
Keegan
1 (9,999)

2025-10-07

Durban, south africa

Colour : Black
1 (9,999)
This cover is supposed to be hard wearing and rugged. Started up lifting the seal from the cover not even 6 months. Poor product for such a high price.
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Chudaa
1 (9,999)

2025-04-14

London

Colour : Black
1 (9,999)
Unfortunately, this case has failed within a couple of months. The plastic around the front edge of the case is separating from the sides. It's a shame, because otherwise it's a nice case. It offers good protection, especially on the corners, and feels nice in the hand - far less 'slippery' than the phone itself. Sadly, the lack of durability of this edging means that I cannot recommend it and I'm now looking for a new case.
Originally posted on Samsung UK
Anonymous
1 (9,999)

2025-06-28

Bengaluru

Colour : Black
1 (9,999)
Such I have always trusted Samsung for its quality and innovation, but my recent experience with the Samsung S25 Ultra case has been extremely disappointing. As you can see from the photos, the case I received is warped and of very poor build quality. It doesn't fit properly, has visible defects, and looks cheap — definitely not what I expected from a premium brand like Samsung. This is completely unacceptable, especially for a flagship product. It’s shocking to see such negligence in quality control. I demand an immediate replacement or a full refund. If I do not receive a prompt resolution, I will be forced to share this experience publicly across Instagram, X (Twitter), and LinkedIn to warn other loyal customers about this terrible product and the lack of proper support. Samsung, please address this issue urgently. Your immediate action will determine whether I continue to trust and recommend your brand.a waste
Originally posted on Samsung Levant
emaditto2
5 (9,999)

2025-04-22

Amman Jordan

Colour : Black
5 (9,999)
I bought this cover a while ago and I almost don't do without it in my day. It's simply a masterpiece! Incredibly comfortable in the hand, it gives me a sense of confidence to protect my device from any shocks or falls. Touching it is another story of splendor!
Originally posted on Samsung Levant
Zahid2913
1 (9,999)

2025-08-05

Colour : Black
1 (9,999)
I've been disappointed to find that this product started to fall apart remarkably quickly, echoing the sentiments of numerous other users. Given its poor design and high cost, it's clear that value for money hasn't been prioritized.
Originally posted on Samsung Australia
Greedy
1 (9,999)

2026-03-09

London

Colour : Black
1 (9,999)
Brought this case expecting it to be Rugged but nah, the rubber around the rop of this case has come away like other's have shown, samsung needs a better glue or whatever they're using on this & future products
Originally posted on Samsung UK
Jack117888
1 (9,999)

2025-08-17

Colour : Black
1 (9,999)
The side rubber of the case started to fall apart within 2 months, and I was told it’s not covered under warranty. Very disappointed with this kind of quality — definitely not recommended
Originally posted on Samsung Malaysia
Kcl7788
2 (9,999)

2025-02-25

Colour : Black
2 (9,999)
I bought this on 12 Feb 25. It is sturdy. However, u will need to remove your lens protectors, in particular the small ones. Design is also too boring. Otherwise, it protects your phone.
Originally posted on Samsung SG
Flipp3r
1 (9,999)

2026-02-10

New Malden

Colour : Black
1 (9,999)
Plastic split after only three months of not-particularly hard use. Samsung have refused to replace or refund as they consider 30 days an adequate length of time for this to last.
Originally posted on Samsung UK
Well_Fans
1 (9,999)

2025-10-09

Glasgow

Colour : Black
1 (9,999)
Like all the others here bought this case for my S25 Ultra and the edges have separated from the rest of the cover after a few months. Rugged is not how I'd describe this at all
Originally posted on Samsung UK
MInhosa27
1 (9,999)

2025-06-14

Somerset

Colour : Black
1 (9,999)
I initially liked this case but after a few months it started falling apart and Samsung were not interest in helping. Very disappointing. I would not therefore recommend.
Originally posted on Samsung UK
Bobcat901
1 (9,999)

2026-02-03

UK

Colour : Black
1 (9,999)
Very poor quality. The rubber seal around the edges is peeling off. Other users report the same issue. I'm shocked that Samsung lends its name to such a poor product.
Originally posted on Samsung New Zealand
Ultra 25 case
1 (9,999)

2025-04-23

london

Colour : Black
1 (9,999)
Overpriced, inferior and with no redeeming features. Had to order something far better suited for the ultra 25 for half the price from a 3rd party provider.
Originally posted on Samsung UK
JHJo
1 (9,999)

2025-08-27

Colour : Black
1 (9,999)
This case was fine at first but it split after two months. I do not recommend. I can't add the photo but it's just like the pictures in the other reviews.
Originally posted on Samsung UK
Mateen
1 (9,999)

2025-06-01

Colour : Black
1 (9,999)
I bought this with my phone 2 months ago. Front part of this case separated from sides. Not recommend this case it is just a waste of money.
Originally posted on Samsung Australia
PaulML
1 (9,999)

2025-04-11

Colour : Black
1 (9,999)
Bought this case in February, and within 2 months the rubber protective lip is coming away from the case. Very poor quality case.
Originally posted on Samsung Australia
Tonic
1 (9,999)

2025-11-13

Colour : Black
1 (9,999)
Not good. Don't buy this, poor quality and the edge peels off after a few month :( If there is 0 star, I wouldn't give a 1 star.
Originally posted on Samsung Australia
Gazza999
1 (9,999)

2025-10-04

Colour : Black
1 (9,999)
Bought this as part of pre-order deal, less than 1 year, and the edge of rubber has started coming off. Will not recommend this
Originally posted on Samsung Australia
Mikeyddd
1 (9,999)

2025-06-26

Chester

Colour : Black
1 (9,999)
Started to fall apart withing months. Just like all other reviews have stated. Poorly designed and very expensive.
Originally posted on Samsung UK
DISSAPOINTED SAMSUNG USER
1 (9,999)

2026-01-25

Essex

Colour : Black
1 (9,999)
ABSOLUTE RUBBISH. RUBBER EDGE DEETACHED AFTER JUST A FEW WEEKS. DON'T WASTE YOUR MONEY. THEY WON'T REFUND EITHER.
Originally posted on Samsung UK
Jasonobica
1 (9,999)

2025-08-13

Buckinghamshire

Colour : Black
1 (9,999)
[This review was collected as part of a promotion.] Same issue as all the others, the side rubber expands and creates loops. I do not recommend.
Originally posted on Samsung UK
Katrina
4 (9,999)

2025-02-21

Colour : Black
4 (9,999)
I love the texture at the back. It is not colored black in person. More of like bluish gray.
Originally posted on Samsung PH
Anonymous
1 (9,999)

2025-05-04

Haywards Heath

Colour : Black
1 (9,999)
So called rugged case fell apart after 2 months. I do not recommend this case at all.
Originally posted on Samsung UK
rammy
1 (9,999)

2025-06-21

Manchester

Colour : Black
1 (9,999)
same problem as all the other review loved the case till it started to fall apart
Originally posted on Samsung UK
Ed12
3 (9,999)

2025-02-24

Ph

Colour : Black
3 (9,999)
This isn't black, could have been 5 stars if this is black not a dull blue hue.
Originally posted on Samsung PH
Dipen_n
1 (9,999)

2025-09-26

Colour : Black
1 (9,999)
Got this along with the phone & edge started coming off after 7 months
Originally posted on Samsung Australia
Abah
1 (9,999)

2025-08-30

Reading

Colour : Black
1 (9,999)
Very disappointed with this case. The plastic at all edges came off!
Originally posted on Samsung UK
Mingsamsung
1 (9,999)

2025-03-03

Colour : Black
1 (9,999)
Side no grip, the U know green is much value and have grip....
Originally posted on Samsung SG
Alex1234567890
1 (9,999)

2025-11-04

Colour : Black
1 (9,999)
The edges have peeled off only after a few months, not good
Originally posted on Samsung Australia
HSur
1 (9,999)

2025-10-21

Colour : Black
1 (9,999)
The case edge has come off and the back is super slippery.
Originally posted on Samsung Australia

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  • 1. *Tested against MIL-STD-810H Transit Drop standards, from a height of 1.2 meters onto a steel surface.

    *Image simulated for illustration purposes. Go to feature
  • 2. *Image simulated for illustration purposes.

    *UL logo certification measurements are calculated according to the weight of the case. Go to feature

* Key feature may be different from Key Spec.

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* Features - Some Samsung Health/Fitness applications and related software is not intended for use in the diagnosis of disease or other conditions, or in the cure, mitigation, treatment, or prevention of disease.

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* SmartTags have a Bluetooth range of 120m. Actual performance may vary depending on the environment where they are used.

* Image of Wireless Charger in White and Wireless Charger Duo in Black simulated for illustration purposes.