Galaxy S25 Ultra Rugged Case

Black
EF-RS938CBEGWW

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Features

Case Introduction Film Case Introduction Film

Designed for secure holding

The Rugged Case has proven its ability to withstand falls from as high as 1.2M, onto rough surfaces like steel. Its design and pattern yield protection and optimal grip on your phone.1

Equipped in the right way

Every component serves a purpose: raised edges grant protection, grooved patterns enhance grip stability and a padded layer offers extra resilience. All of this is packed impressively into a modern, sleek look.2

Reviews

Galaxy S25 Ultra Rugged Case

1.0

Recommended by 0% of customers.

Write a review
5 stars 0%
4 stars 0%
3 stars 0%
2 stars 0%
1 stars 100%
Features 1.5
Performance 1.3
Design 1.7
Value 1.0

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Relevancy sort puts the best reviews at the top. We look at things like helpfulness votes, latest review, pictures and other traits that readers look for in their reviews.

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27 Reviews

RonC
1 (9,999)

2026-01-28

Colour : Black
1 (9,999)
I bought this only a couple of months ago and installed it on my phone only last month; it now has the side opposite the on key/volume side loose. It looks like it has stretched and is useless in protecting that side of the phone. It is only a thin protection strip which no longer stays in place - flopping around. I will now need to look for a different brand robust protection case from an online seller. What a waste of money - a product that damages what I have always believed to be a reliable brand.
Helpful?

Features

4 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2026-04-07

Samsung AU

We’re sorry to hear about the durability concerns with your case. That’s understandably frustrating, particularly after such a short period of use. Your feedback will be shared with our team. If you’d like support, please contact: https://www.samsung.com/au/support/contact

Pachpan
1 (9,999)

2025-03-28

Colour : Black
1 (9,999)
I bought this case less than 2 months ago thinking it would be a durable and nice case with protection. I couldn't be more wrong. The outer lining of this case has already come off and I haven't even dropped it once. The quality of this case is truly 1 star - I don't know how this is priced at $79. Save your money and buy from Spigen or other brands. Samsung won't even help me with a refund/replacement given it is more than 30 days since delivery. It is true what they say - Samsung after sales support is one of the worst in the world.
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Tonic
1 (9,999)

2025-11-13

Colour : Black
1 (9,999)
Not good. Don't buy this, poor quality and the edge peels off after a few month :( If there is 0 star, I wouldn't give a 1 star.
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Gazza999
1 (9,999)

2025-10-04

Colour : Black
1 (9,999)
Bought this as part of pre-order deal, less than 1 year, and the edge of rubber has started coming off. Will not recommend this
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Crimzic
1 (9,999)

2025-09-11

Colour : Black
1 (9,999)
Same as for other people here, the edge started separating 7 months after purchase. Totally not worth it considering the price and longevity. Regarding the usability, I found the plastic to be a little slippery so I can't say it sits securely in my hands. Also edges of the case are too sharp, leaving unpleasant feeling on the palms. Protection seems to be fine though, and the case leaves the screen and some of the outside metal trim visible, so all good with its appearance and performance.
Helpful?

Features

3 (9,999)

Performance

4 (9,999)

Design

4 (9,999)

Value

1 (9,999)
unhappy customer226
1 (9,999)

2025-04-12

Colour : Black
1 (9,999)
Along with the other review, this is a poor representation of what is advertised as a robust and study phone case. This is not of good quality as it it falling part only within a few months of being shipped out with my pre order. I provided my concern to the online team which referred me to the physical store which is never the case when I had a concern with my online order they rejected me and referred be back to the online chat. Don't BOTHER with this CASE or Samsung accessories they are just cosmetics and never think they are protective for your phone.
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Suzierosco
1 (9,999)

2025-12-31

Colour : Black
1 (9,999)
This is an appaling product. As all other reviews have said, the rubber lip which provides the screen protection should the phone be dropped has come apart from the case after 3 months. The service from Samsung on the basis of the fault is non existent. It has taken me 3 separate teams and more requests than I can count before they would even agree to raise as a complaint. Furthermore, Consumer Rights seem like a strange concept to them. Once this phone contract ends my relationship with Samsung is finished based on this experience. 19 days later, hours of time and still no resolution. Meanwhile, I have had to buy a new case to ensure my phone isn't damaged.
Helpful?
Originally posted on Samsung UK
HSur
1 (9,999)

2025-10-21

Colour : Black
1 (9,999)
The case edge has come off and the back is super slippery.
Helpful?

Features

2 (9,999)

Performance

1 (9,999)

Design

2 (9,999)

Value

1 (9,999)
Alex1234567890
1 (9,999)

2025-11-04

Colour : Black
1 (9,999)
The edges have peeled off only after a few months, not good
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Dipen_n
1 (9,999)

2025-09-26

Colour : Black
1 (9,999)
Got this along with the phone & edge started coming off after 7 months
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Mateen
1 (9,999)

2025-06-01

Colour : Black
1 (9,999)
I bought this with my phone 2 months ago. Front part of this case separated from sides. Not recommend this case it is just a waste of money.
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

5 (9,999)

Value

1 (9,999)
PaulML
1 (9,999)

2025-04-11

Colour : Black
1 (9,999)
Bought this case in February, and within 2 months the rubber protective lip is coming away from the case. Very poor quality case.
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Zahid2913
1 (9,999)

2025-08-05

Colour : Black
1 (9,999)
I've been disappointed to find that this product started to fall apart remarkably quickly, echoing the sentiments of numerous other users. Given its poor design and high cost, it's clear that value for money hasn't been prioritized.
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Chudaa
1 (9,999)

2025-04-14

London

Colour : Black
1 (9,999)
Unfortunately, this case has failed within a couple of months. The plastic around the front edge of the case is separating from the sides. It's a shame, because otherwise it's a nice case. It offers good protection, especially on the corners, and feels nice in the hand - far less 'slippery' than the phone itself. Sadly, the lack of durability of this edging means that I cannot recommend it and I'm now looking for a new case.
Helpful?
Originally posted on Samsung UK
Greedy
1 (9,999)

2026-03-09

London

Colour : Black
1 (9,999)
Brought this case expecting it to be Rugged but nah, the rubber around the rop of this case has come away like other's have shown, samsung needs a better glue or whatever they're using on this & future products
Helpful?
Originally posted on Samsung UK
Flipp3r
1 (9,999)

2026-02-10

New Malden

Colour : Black
1 (9,999)
Plastic split after only three months of not-particularly hard use. Samsung have refused to replace or refund as they consider 30 days an adequate length of time for this to last.
Helpful?
Originally posted on Samsung UK
Well_Fans
1 (9,999)

2025-10-09

Glasgow

Colour : Black
1 (9,999)
Like all the others here bought this case for my S25 Ultra and the edges have separated from the rest of the cover after a few months. Rugged is not how I'd describe this at all
Helpful?
Originally posted on Samsung UK
MInhosa27
1 (9,999)

2025-06-14

Somerset

Colour : Black
1 (9,999)
I initially liked this case but after a few months it started falling apart and Samsung were not interest in helping. Very disappointing. I would not therefore recommend.
Helpful?
Originally posted on Samsung UK
Bobcat901
1 (9,999)

2026-02-03

UK

Colour : Black
1 (9,999)
Very poor quality. The rubber seal around the edges is peeling off. Other users report the same issue. I'm shocked that Samsung lends its name to such a poor product.
Helpful?
Originally posted on Samsung New Zealand
Ultra 25 case
1 (9,999)

2025-04-23

london

Colour : Black
1 (9,999)
Overpriced, inferior and with no redeeming features. Had to order something far better suited for the ultra 25 for half the price from a 3rd party provider.
Helpful?
Originally posted on Samsung UK
JHJo
1 (9,999)

2025-08-27

Colour : Black
1 (9,999)
This case was fine at first but it split after two months. I do not recommend. I can't add the photo but it's just like the pictures in the other reviews.
Helpful?
Originally posted on Samsung UK
Mikeyddd
1 (9,999)

2025-06-26

Chester

Colour : Black
1 (9,999)
Started to fall apart withing months. Just like all other reviews have stated. Poorly designed and very expensive.
Helpful?
Originally posted on Samsung UK
DISSAPOINTED SAMSUNG USER
1 (9,999)

2026-01-25

Essex

Colour : Black
1 (9,999)
ABSOLUTE RUBBISH. RUBBER EDGE DEETACHED AFTER JUST A FEW WEEKS. DON'T WASTE YOUR MONEY. THEY WON'T REFUND EITHER.
Helpful?
Originally posted on Samsung UK
Jasonobica
1 (9,999)

2025-08-13

Buckinghamshire

Colour : Black
1 (9,999)
[This review was collected as part of a promotion.] Same issue as all the others, the side rubber expands and creates loops. I do not recommend.
Helpful?
Originally posted on Samsung UK
Anonymous
1 (9,999)

2025-05-04

Haywards Heath

Colour : Black
1 (9,999)
So called rugged case fell apart after 2 months. I do not recommend this case at all.
Helpful?
Originally posted on Samsung UK
rammy
1 (9,999)

2025-06-21

Manchester

Colour : Black
1 (9,999)
same problem as all the other review loved the case till it started to fall apart
Helpful?
Originally posted on Samsung UK
Abah
1 (9,999)

2025-08-30

Reading

Colour : Black
1 (9,999)
Very disappointed with this case. The plastic at all edges came off!
Helpful?
Originally posted on Samsung UK

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  • 1. *Tested against MIL-STD-810H Transit Drop standards, from a height of 1.2 meters onto a steel surface.

    *Image simulated for illustration purposes. Go to feature
  • 2. *Image simulated for illustration purposes.

    *UL logo certification measurements are calculated according to the weight of the case. Go to feature

* Delivery available in select areas within Australia. Free delivery in Australia is available for mobile, tablet, wearable, and memory products only. Delivery charges apply to all other products (TV, Soundbar, Home Appliances, and Monitor) for all areas within Australia. Terms & Conditions apply. Visit Samsung.com for further information.

* Network : The bandwidths supported by the device may vary depending on the region or service provider.

* Battery: Actual battery life varies by network environment, features and apps used, frequency of calls and messages, number of times charged, and many other factors.

* User Available Memory: Actual user memory will vary depending on the operator and may change after software upgrades are performed.

** To learn how you can help protect yourself online while using compatible Samsung devices, click here

Latitude Finance: Approved customers only. Minimum spend applies. Equal monthly payments required. T&Cs, fees and charges apply. Exclusions may apply. Available on participating Latitude credit cards only. If there is an outstanding balance after the interest free period ends, interest will be charged at the Expired Promotional Purchase Rate currently 29.99% p.a. (subject to change). Account service fee per month applies (subject to change). Interest may also apply to other credit card transactions or if you do not comply with the T&C’s. Conditions of use set out the T&C’s of the Latitude Gem Visa credit card. Credit is provided by Latitude Finance Australia ABN 42 008 583 588 Australian Credit Licence number 392145. Learn more

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PayPal Pay in 4 offers no interest and no late fees. You can divide your eligible purchases between $30 - $2,000 into 4 interest-free instalments. The first payment at checkout, then three repayments, one every two weeks. Learn more

* The S25 Ultra Rugged Case contains a minimum of 9% bio-based content. Independently verified by UL Solutions in accordance with Environmental Claim Validation Procedure (ECVP) 9798, Biobased Content Edition, dated 18 October 2023.