Family Hub Screen or Control Panel is Blank

Last Update date : Nov 06. 2026

Information Icon Please Note: The information on this page is for Australian products only. Models, sequences, error codes or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.

If the screen or control panel on your Family Hub is blank – or an icon is missing, the fix is likely simple. Try touching the panel or opening the door and see if the display responds. If this doesn’t work, try the steps below to help get your fridge display back to normal.

For help with connecting your Family Hub to SmartThings, try this FAQ Here.

Completely/Partially Blank Icon Missing

Completely or Partially Blank

1 Touch the panel or open the door. This should make the panel light up as usual. The panel will go blank when inactive, so try this if it’s in this mode.
2 Check the power supply. Your refrigerator may not be plugged in correctly, or at all. Ensure sufficient power for your fridge. If it’s plugged in, try a power cycle, by turning the fridge off at the main wall plug for 60 seconds before turning it back on again.
3 Use the reset switch. Family Hub models feature a red display reset switch on top of the inside of the door.
Turn this off and then on again.

If you're still experiencing issues after trying these steps, please Get in Touch with us for assistance.

A Single Icon Isn’t Working

1 Touch the panel or open the door. This should make the icon light up as usual. The icon may go blank when inactive, depending on the refrigerator model. Check your User Manual for specifics.
2 Check that Child Lock is not turned on. If child lock is on, you won’t be able to use all of the controls on the panel, rendering them inactive.
3 Check the power supply. Your refrigerator may not be plugged in correctly, or at all. Ensure sufficient power for your fridge.
If it’s plugged in, try a power cycle by turning the fridge off at the main wall plug for 60 seconds before turning it back on again.

If you’re still experiencing issues after trying these steps, please Get in Touch with us for assistance.

For further assistance, please contact our Chat Support. To find your Samsung product's User Manual, head to Manuals & Downloads.

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