Emergency Drain a Samsung Front Loader

Last Update date : Oct 20. 2020

 Please Note: The information on this page is for Australian products only. Models, sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.

If the door to your Samsung front loader washine machine has locked, or the machine is showing an Unbalanced Load (Ub) error, you'll need to Emergency Drain the machine to get it going again. This process also covers cleaning the debris filter in the machine - which is a good thing to do every 2 months or so to make sure the machine doesn't have to work too hard to drain the water out. Follow the steps below on how to remove the water from a Samsung front loading washer.

Please Note: Water drained during a high-temperature wash or drying cycle is hot. Do not touch the water. This may result in burns or injury.

Front Loader Emergency Drain Steps:

1 Turn the washer off and unplug the machine from the power supply at the wall
2 Grab a towel and two large, flat containers to collect the water and place them all near the filter cover on the bottom of the machine
3 Open the filter cover (A) . You may need to use a key or coin to pry the cover open.
Pull debris filter using a coing
4 Slowly pull the emergency drain tube out while keeping the drain cap closed
Emergency drain tube
5 Open the emergency drain cap (C) by pulling it from the tube.

Please Note: There will be a lot of water - keep a second container handy to rotate out when filled

Open emergency drain cap
6 When the water has drained completely, grab a cloth or towel and unscrew the debris filter cap (D) by turning it to the left (anti-clockwise)
Unscrew debris filter cap
7 Wash any dirt or other material from the debris filter. Make sure the drain pump inside the debris filter is not blocked.
Wash dirt in the sink
8 Reinsert the pump filter, and turn the knob clockwise or to the right
9 Reinsert the emergency drain cap and the drain tube, and close the filter cover.
Reinsert emergency drain cap

If you are unable to locate the filter panel or this isn't the right description for your machine, please download the manual that is specific to your machine.


If the problem is still present after going through these steps, please get in touch with our Samsung Care experts on 1300 362 603 (Toll Free in Australia) or contact our Chat Support team.

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