An uneven surface is one of the most common reasons for excess noise or vibration. For best performance, the washing machine must be installed on a level, solid floor.

Wooden floors may need to be reinforced to minimise vibration. Carpet and soft tiled flooring don’t have a good resistance to vibrations and may cause the washing machine to move slightly during the spin cycle.

Installing your washing machine in a location which is slippery or uneven will result in vibrations and noise.

Adjust the washing machine’s feet to level the appliance. If there is too much noise or vibration, check whether the four levelling adjustment feet are evenly and firmly on the floor. If the washing machine is not level, lift the washing machine slightly and adjust the lowest of the four levelling feet.

If the machine continues to vibrate excessively after you have adjusted the feet, try adjusting the feet again while the machine is vibrating.

These steps should be repeated if the machine is ever moved or the level of vibration increases.

Make sure the laundry load is balanced. Washing only one heavy item like a bathmat or jeans on its own will cause excessive noise and vibration and could damage the washing machine. If the machine detects excessive noise and vibration because of the imbalance, the machine will not spin and the program will stop.

Depending on the model, a code (UB) will be displayed to let you know that the load is unbalanced, or the program will stop or pause.

The machine's noise will increase during certain program steps, for example, as the load is distributed to prepare for spin. The machine will detect this and try to redistribute the loads evenly to reduce noise and vibration. Once the load is distributed and spin speed increases, the vibration will reduce.

Excessive noise or vibration can be caused by overloading the machine.

How much weight the washer can handle is based on its capacity. On many devices you can find the maximum capacity of your washing machine on the control panel. If the maximum weight is not displayed on the control panel it can usually be found in the product description or you can find it in your User Manual.

Sometimes if the washing machine is heavily overloaded this can cause damage to the drum, causing it to disconnect from the motor at the back and affect the internal tub bearing. If this is the case, you will need to chat to one of our Service Centres.

You should make sure that you have selected the correct program for the load you have put in your machine. Refer to your Manual to determine the correct load for each cycle and ensure that the total weight of a wet load does not exceed the maximum capacity for the machine. Click Here to learn more about cycle types.

As a general guide:

• A small load of laundry is when the drum is 1/3 full.
• A medium load of laundry is when the tub is 1/2 full.
• A large load of laundry is when the tub is 3/4 full.

New Samsung washing machines are packaged with polystyrene covering that is designed to protect the appliance when transported. In some instances when this packaging is removed part of the polystyrene can break away and become lodged underneath the washing machine drum. This usually occurs from sliding the appliance off the packaging rather than lifting the appliance off the polystyrene.

A lodged piece of polystyrene will cause considerable vibration as it comes into contact with the drum. To fix this problem you will need to do the following:

1. Unplug the appliance from the wall.
   
   
2. Move the appliance into an open space. We recommend seeking assistance when doing this to ensure it is done safely.
   
   
3. Carefully tip the washing machine back and remove the trapped piece of polystyrene.

If the drain pump hose isn’t connected properly, it may cause noises during draining.

Check the hose connection (installation instructions are available in your User Manual).

Check the tap and water pressure to ensure water is flowing effectively to the machine. Ensure there are no kinks in the hose or any debris blocking the valve. Remove the drain pump hose and clean it.

If your machine isn't filling or draining, read our guide Here.

In rare cases the door seal that surrounds the outside of the drum can rub against the washing drum as it spins. When this occurs, it can produce unusual noises. This issue is usually accompanied by an unpleasant or burning smell.

If you suspect this is your issue, then you should inspect the door seal by opening the washing machine door and checking for signs of wear and damage to the seal.

In case of damage to the seal, Contact Us.