How to Send your Galaxy Device for Repair via AusPost
Need to repair your Galaxy device? You can book a mail-in repair and send it via Australia Post. Follow the steps below to get started.
2
Hover over Support and select Book a Repair
![Select Book a Repair]()
Alternatively, you can search https://www.samsung.com/au/mypage-intro/ in your search bar.
3
Click on Go to My Page
![Select Go to My Page]()
4
Log into your Samsung Account
![Log into Samsung Account]()
5
Select My Products
![Select My Products]()
6
Locate the device you'd like to book a repair for then click Get Support
![Select Get Support]()
If you haven't registered your Galaxy device to your Samsung Account check out How to register your Samsung Product.
7
Try troubleshooting the issue
![Try troubleshooting the issue]()
8
If the issue hasn't been resolved select Support Option
![Select Support Option]()
9
Click on Mail it in
![Click Mail it in]()
10
Enter your IMEI, Serial Number and attach your Proof of Purchase, then click on Validate > Next
![Click on Validate]()
11
Select your product's symptoms then click on Next
![Select Symptoms]()
12
Read the Estimated Repair Cost information then click on Confirm and Proceed
![Select Confirm and proceed]()
14
Fill in your Contact Information
![Fill in your contact information]()
15
Review your Booking Info the click on on Next
![Review Booking Information]()
16
Click on Shipping Label Download to download and print the shipping label
![Shiiping Label Download]()
If you are unable to print your eParcel Returns label (shipping label) please record your Article ID/ Returns Reference No. and provide it to the AusPost Team, they can assist with printing the shipping label in-store.
17
You will also be sent an email with your Repair Reference number, Samsung Account ID number and your Article ID/Returns reference number
![Viewinh Service Booking Confirmation email]()
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