Stop Apps Crashing on a Samsung Phone
If you're seeing a popup on your device that *App Name* keeps stopping - and you've already tried both the options on the popup to Close the App and Send feedback, please have a look at the options listed below in the dropdowns. You can try restarting your device, making sure there's enough storage space, and uninstalling/reinstalling the app in question. The other thing to make sure is that your device has the most up to date software version available. If you Galaxy device is freezing or the screen won't respond check out our guide Restart a Frozen or Unresponsive Samsung Phone for step-by-step instrcutions.
Please Note: This guide is designed for Australian variant Galaxy devices, if you have an international device and require further support click here to get in touch with your Samsung susbidiary. Steps and screenshots were created from the Galaxy S20+ running Android OS Version 10.0 (Q). Steps may slightly differ according to the model you are using and the Android OS it is running.
Restart your device to refresh all previously loaded background processes and try opening the app again.
If the issue persists, please proceed to the next step.
Follow the steps below to clear out all unnecessary app data stored in your device.
If you're continually receiving an error message saying that a particular System App keeps crashing, try clearing the cache and data. Follow the below troubleshooting steps to locate your system apps and clear the cache and data accordingly.
Please ensure that your mobile device is not lacking storage space. If your device does not have sufficient storage space available, this may lead to running apps to crash.
Remove any unnecessary files or unused applications to free up space on your device via Device Care.
Uninstall and then re-install the application.
A more technical option is to enter Android Recovery Mode on your device and Wipe the Cache Partition. The Cache Partition is a section of the device that saves temporary files, logs and data from various apps and the Operating System of the device. It can also save files from previous Software versions, so clearing the Cache Partition will resolve issues on devices that have recently had a Software Update.
WARNING: Follow these steps carefully. A wrong move in Android Recovery Mode could potentially damage the Operating System of the device and render it unusable.