How to buy a new battery for my phone

Last modified : Mar 06. 2019

Is the battery in your Samsung phone losing charge really quickly? If your phone is taking a long time to charge, or doesn't last very long, it might be time for a fresh new battery. 


If you have a Samsung Galaxy S5 or older mobile phone, your device has a removable battery and it costs $45 to purchase a new one.


If you have a Samsung Galaxy S6 or newer mobile phone, your device has a sealed battery compartment. This means that ordering a new battery is classed as a repair and you may be required to pay $110 to replace. This price is dependent on a few factors; if your phone has any physical damage, we may need to repair the damage before replacing the battery. 


To get a better idea about replacing a battery in your mobile phone, you can call 1300 425 299 (Toll Free in Australia) and speak to our Samsung Care experts who are available 24/7 for your convenienece. 

We're only able to provide replacement batteries to Australian devices. If you purchased your device from a Major Retailer or Australian Telco, you don't have to worry. If you purchased your phone online, or you're not sure where your device came from - please get in touch so we can check the IMEI and Serial Number to make sure we can help with a battery replacement.

Order a Replacement Samsung Phone Battery:

1 Open the Phone app on the device that needs a new battery
2 Enter *#06# into the keypad
3 Write down the IMEI and SN (Serial Number) displayed on the screen

Call 1300 425 299 (Toll Free in Australia) or contact Samsung Live Chat Australia; provide the IMEI and Serial Number details to a Samsung Care expert to find out the fastest way to purchase a new battery.

Thank you for your feedback!

Did not find what you're looking for? We're here to help.


Chat with us

Live Chat Support with a Samsung product expert.

Mobile Support Self Service Booking

Book a Mobile Product Service Request via Australia Post

We'll respond within 24 hours of your request.

Email Escalation

We endeavour to respond within 24 hours.


1300 425 2991300 GALAXY

For all Mobile device enquiries
24 hours / 7 days a week
Toll Free in Australia

1300 362 603

For all other product enquiries
24 hours / 7 days a week
Toll Free in Australia

+612 8293 5712

From overseas
24 hours / 7 days a week

For all Printer related inquiries,
please click here
or visit

Please click here
to view the latest news regarding the Samsung sale of Printer business to HP.

Face-to-Face Support

Find a Service Centre

Search for the nearest Samsung Service Centre's in your area.

In-Store Support

Create a booking to see one of our friendly Samsung staff members at one of our Samsung Retail Stores.

Contact Us