How to buy a new battery for my Samsung Phone

Last modified : Jan 10. 2020

Is the battery in your Samsung phone losing charge really quickly? If your phone is taking a long time to charge, or doesn't last very long, it might be time for a fresh new battery. 


If you have a Samsung Galaxy S5 or older mobile phone, your device has a removable battery and it costs $45 to purchase a new one.


If you have a Samsung Galaxy S6 or newer mobile phone, your device has a sealed battery compartment. This means that ordering a new battery is classed as a repair and you may be charged a service fee to replace. This price is dependent on the age of the product and the physical condition of the Galaxy.


To get a better idea about replacing a battery in your mobile phone, you can call 1300 425 299 (Toll Free in Australia) and speak to our Samsung Care experts who are available 24/7 for your convenience. 

Please Note: We're only able to provide replacement batteries to Australian devices. If you purchased your device from a Major Retailer or Australian Telco, you don't have to worry. If you purchased your phone online, or you're not sure where your device came from - please get in touch so we can check the IMEI and Serial Number to make sure we can help with a battery replacement. If you have an international device and require further support click here to get in touch with your Samsung Subsidiary.

Order a Replacement Samsung Phone Battery:

1 Open the Phone app on the device that needs a new battery
2 Enter *#06# into the keypad
3 Write down the IMEI and SN (Serial Number) displayed on the screen

Call 1300 425 299 (Toll Free in Australia) or contact Samsung Live Chat Australia; provide the IMEI and Serial Number details to a Samsung Care expert to find out the fastest way to purchase a new battery.

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