How do I delete the Application Data on my Galaxy Device?

Last Update date : Feb 28. 2022

If you're having trouble with an app on your mobile phone or tablet, say app keeps crashing, or if you're seeing a lot of pop-ups or ads appear all over the screen - one of the first troubleshooting steps is to delete the Cache and Data of the problem app. This is like forcing it to forget the background settings, and in some cases, it will be as though you've never set up the app before. It is worth trying to clear the cache and data when an app is performing in a weird way after a software update or application update. The next step in trying to resolve an application issue is to uninstall the app and reinstall it from the Google Play Store or Galaxy Apps store.

Please Note: Clearing the application Cache and Data does not remove any data that is stored on a server - so if you have an app that requires you to log in with an email address or other account credentials, you will need to speak to the application developer about removing any information from your account. 

The steps below are organised by operating system. If you're not sure what OS your device is running you can check out page on What version of Android OS is my device running? Click the dropdowns to see the step-by-step guides.

Android 12 (S)
1 Swipe down to your Quick Settings Panel and Tap on the Settings Settings cogwheel
select settings
2 Scroll down the screen and Tap on Apps
select apps
3 Locate the app you would like to Clear Data by scrolling through the app list or by using the search icon
search for the app you want to clear data
4 Select Storage
tap on storage
5 Tap on Clear Data
select clear data
6 Select OK to Clear App Data
tap ok, to complete clearing data
Android 11 (R)
1 Swipe down to your Quick Settings Panel and Tap on the Settings Settings cogwheel
select settings
2 Scroll down the screen and Tap on Apps
select apps
3 Locate the app you would like to Clear Data by scrolling through the app list or by using the search icon
search for the app you want to clear data
4 Select Storage
tap on storage
5 Tap on Clear Data
select clear data
6 Select OK to Clear App Data
tap ok, to complete clearing data
Android 10 (Q)
1 Swipe down to your Quick Settings Panel and Tap on the Settings Settings cogwheel
select settings
2 Scroll down the screen and Tap on Apps
select apps
3 Locate the app you would like to Clear Data by scrolling through the app list or by using the search icon
search for the app you want to clear data
4 Select Storage
tap on storage
5 Tap on Clear Data
select clear data
6 Select OK to Clear App Data
tap ok, to complete clearing data

Note: Please refer to android.com/android-10/ and see if it is available for your device.

Android 9 (Pie)
1 Swipe down to your Quick Settings Panel and Tap on the Settings cogwheel
select settings
2 Scroll down the screen and Tap on Apps
select apps
3 Locate the app you would like to Clear Data by scrolling through the app list or by using the search icon
search for the app you want to clear data
4 Select Storage
tap on storage
5 Tap on Clear Data
select clear data
6 Select OK to Clear App Data
tap ok, to complete clearing data

We would love to know your feedback to help us improve. Please click submit to tell us what you think.

Thank you for your feedback!