How do I delete the Application Data on my Galaxy Device?

Last modified : Mar 18. 2019

If you're having trouble with an app on your mobile phone or tablet, say an app keeps crashing, or if you're seeing a lot of pop-ups or ads appear all over the screen - one of the first troubleshooting steps is to delete the Cache and Data of the problem app. This is like forcing it to forget the background settings, and in some cases it will be as though you've never setup the app before. It is worth trying to clear the cache and data when an app is performing in a weird way after a software update or application update. The next step in trying to resolve an application issue is to uninstall the app and reinstall it from the Google Play Store or Galaxy Apps store.

 

 

Please Note: Clearing the application Cache and Data does not remove any data that is stored on a server - so if you have an app that requires you to log in with an email address or other account credentials, you will need to speak to the application developer about removing any information from your account. 

 

The steps below are organised by operating system. If you're not sure what OS your device is running you can check out page on What version of Android OS is my device running? Click the dropdowns to see the step-by-step guides.

Android 9 (Pie)Click to Expand
1 Swipe down to your Quick Settings Panel and Tap on the Settings cogwheel
select settings
2 Scroll down the screen and Tap on Apps
select apps
3 Locate the app you would like to Clear Data by scrolling through the app list or by using the search icon
search for the app you want to clear data
4 Select Storage
tap on storage
5 Tap on Clear Data
select clear data
6 Select OK to Clear App Data
tap ok, to complete clearing data
Android 7 & 8 (Nougat & Oreo)Click to Expand
1 Swipe up on the Home Screen or tap on Apps.
Tap the Apps button or swipe up/down to access the apps drawer
2 Tap on Settings.
Find and Open the Settings app
3 Tap on Apps.
Open the Apps section of the settings
4 Select which application you want to clear data on.
Find and open the problem app
5 Tap on Storage.
Select the Storage option
6 Tap on Clear Data.
Tap Clear Data
7 Confirm you understand that data within that app will be permanently lost by tapping on Delete.
Tap delete to confirm you understand the loss of data
Android 6 (Marshmallow)Click to Expand
1 Swipe down from the top of the screen and select the Settings cog-wheel
Swipe down from the top of the screen and select the Settings cog-wheel
2 Scroll to the bottom of the settings and select Application Manager
Scroll to the bottom of the settings and select Application Manager
3 Find and select the problem app
Find and select the problem app
4 Select the Storage option
Select the storage option
5 Select Clear Data
Select Clear Data
6 Select Delete to confirm
Select Delete to confirm
Android 5 (Lollipop)Click to Expand
1 Slide down from the top of the screen and select the Settings cog wheel
Slide down from the top of the screen and select the Settings cog wheel
2 Select the More tab
Select the More tab
3 Open Application Manager
Open Application Manager
4 Find and select the problem app
Find and open the problem app
5 Select Clear Data
Select Clear Data
6 Tap Ok to confirm the data loss
Tap Ok to confirm the data loss
Android 4.4 (Kit Kat)Click to Expand
1 Swipe up on the Home Screen or tap on Apps.
Swipe down from the top of the screen and tap the Settings cog wheel
2 Tap the General tab in the Settings app
Tap the General tab in the Settings app
3 Open Application Manager
Open the Application Manager
4 Swipe from right to left 3 times to view ALL apps.
Find and select the problem app.
Find and open the problem app
5 Select the Clear Data option
Select the Clear Data option
6 Tap on Clear Data.
Tap OK to finish

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