How to set up the Fingerprint scanner

Last Update date : Dec 15. 2020

Biometric security is a function that many Samsung mobile devices are starting to offer. Fingerprint recognition uses the unique characteristics of each fingerprint to enhance the security of your device. If you use your fingerprint as a screen lock method, your fingerprint cannot be used to unlock the screen for the first time after turning on the device, so you'll need to set and remember a back up PIN, Pattern or Password.

 

Click on the drop down menus below to learn how to setup the fingerprint scanner based on your Galaxy phone's Android OS Version.

Please Note: The location of the fingerprint scanner may differ according to which model you are using.

Android OS Version 9.0 (Pie)

How do I set up the Fingerprint scanner?

To setup and start using the fingerprint scanner on your Galaxy device, you will first need to setup a primary passcode. This could range from a PIN, Pattern or password screen lock type. If you already have setup a primary lock screen type please scroll down to #6 to setup your fingerprint ID.

1 Launch the Settings app > Lock Screen
select lock screen
2 Select Screen lock type
select screen lock type
3 Touch your preferred Lock screen type.

select preferred screen lock type
4 Enter and reconfirm your passcode then tap Continue when finished.
enter passcode and tap continue once complete
5 Customise and control how you would like your notifications to be displayed on your lock screen, once complete tap Done.
Control how you would like your notifications to be displayed on your lock screen
6 Once you've created your primary security lock type, head into Biometrics and security
head into biometrics and security
7 Select Fingerprints and re-enter your primary lock screen passcode to proceed to the next step.
select a biometric > fingerprints
8 Place your finger on the fingerprint scanner, then lift it off until the scan has reached 100%.
scan your fingerprint on the screen
scan your fingerprint on the screen
9 When you are finished registering your fingerprints, tap Done.
Android OS Version 10.0 (Q)

How do I set up the Fingerprint scanner?

To setup and start using the fingerprint scanner on your Galaxy device, you will first need to setup a primary passcode. This could range from a PIN, Pattern or password screen lock type. If you already have setup a primary lock screen type please scroll down to #6 to setup your fingerprint ID.

1 Head into your Settings and select Lock screen
Head into Settings > Lock screen
2 Select Screen lock type
Select screen lock type
3 Choose your preferred Lock screen type
Choose your preferred screen lock type
4 Enter and reconfirm your passcode then tap Continue when finished.
Enter passcode and tap continue once complete
5 Customise and control how you would like your notifications to be displayed on your lock screen, once complete tap Done.
Control how you would like your notifications to be displayed on your lock screen
6 Once you've created your primary security lock type, toggle on Fingerprints
Toggle on Fingerprints
7 Place your finger on the fingerprint scanner, then lift it off until the scan has reached 100%.
Scan your fingerprint
9 When you are finished registering your fingerprints, tap Done.
Deleting registered Fingerprints
1 On the Settings screen, tap Biometrics and security → Fingerprints
2 Unlock the screen using the primary screen lock method.
3 Select a fingerprint to delete and tap Remove → Remove

Fingerprint Troubleshooting:

  • Keep your skin and the fingerprint scanner dry when attempting to unlock your device - the scanner can't read if moisture is detected.
  • Your finger should cover the fingerprint scanner completely.
  • Make sure no case or cover is restricting access to the scanner.
  • Keep the fingerprint sensor free of dirt or debris. If the scanner gets dirty, wipe it gently with a soft dry cloth.
  • Scanning each finger at multiple angles will increase the fingerprint scanner accuracy.
  • Try removing your registered fingerprint and re-scan.

 

If your Fingerprint scanner is not recognising your fingerprints - unlock the device with your backup credentials and restart your phone. 

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