Why isn't my Gallery syncing to Samsung Cloud?

Last modified : Apr 05. 2018

From the Samsung Galaxy S9 running Android OS Version 8.0 (Oreo), the Gallery sync option is disabled by default. If the Gallery sync option has been disabled, images which have been already uploaded to Samsung Cloud, will not be displayed in your Gallery until the Gallery sync option has been enabled. 


Follow the steps below to learn how to enable Gallery sync: 

Please Note: It is strongly recommended to be connected to a Wi-Fi connection when syncing your Gallery items to Samsung Cloud due to large file sizes.

How to enable Gallery sync

Steps via the Settings menuClick to Expand
1 Go into the Settings menu > Cloud and accounts.
Settings > Cloud and accounts
2 Tap on Samsung Cloud.
Tap Samsung Cloud
3 In the Gallery tile, tap on Turn on to enable Gallery sync.
Enable Gallery sync
Steps via the Gallery menuClick to Expand
1 Open the Gallery app.
Open Gallery app
2 Tap on More tab located near the top right side of the screen.
Tap on More tab
3 Tap Settings.
Tap Settings
4 Toggle the switch to enable Gallery sync.
Toggle the switch

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