Insert or Remove the SIM card in Samsung Phones

Last Update date : Dec 08. 2020

Replacing a SIM card in your mobile device or tablet is one of the first things you'll need to do to get your phone or tablet up and running. Make sure your SIM is inserted correctly by following the step-by-step guides below. 

 

Generally speaking, mobile phones manufactured in 2014 or earlier will have a removable back cover and battery. Phones like the Galaxy S5, Note4 and earlier devices will have a cover that will need to be removed to insert or change a SIM card. If your device has a removable cover, please follow the steps in the dropdown below. The images in these steps below may not exactly match your phone, but should be similar enough if your device has a removable battery. If your phone doesn't seem to have a back cover that is easily removed, please follow the steps in the section for devices with a sealed battery. Do not force or pry the cover of a sealed mobile device.

 

If you have a Galaxy S6 or newer phone, or any tablet that takes a SIM card, please follow the steps below under Devices with a sealed battery.

Please Note: This guide is designed for Australian variant Galaxy devices, if you have an international device and require further support click here to get in touch with your Samsung susbidiary. Different mobile devices may take a different sized SIM card. Please contact your telco to replace a SIM that does not fit the SIM slot in your new device.

Devices with a removable battery

How to Insert a SIM card:

1 Remove the back cover
Remove the back cover and battery
2 Remove the battery
Remove the battery
3 Insert the SIM card into the SIM slot with the gold contacts facing down.
The SIM slot is marked with the icon
Insert the SIM card into the SIM tray
4 Insert the battery, ensuring the contacts on the battery match the prongs on the inside of the device
Insert the battery
5 Align the back cover with the camera and press down around the edges to replace the back cover
Align the back cover with the camera and press down around the edges to replace the back cover

How to Remove a SIM card:

1 Remove the back cover
Remove the back cover and battery
2 Remove the battery
Remove the battery
3 Press your finger to the SIM card and slide the SIM card out of the SIM slot
The SIM slot may also be spring loaded, in which case use your fingernail to gently push the SIM card in to allow it to pop out.
Press your finger to the SIM card and slide the SIM card out of the SIM slot
Devices with a sealed battery

Please Note: Depending on your Galaxy device, you may be required to insert the SIM card with the gold-coloured contacts facing upwards, please check the device User Manual prior to following the below steps.

How to Insert a SIM card:

1 Insert the ejection pin into the hole on the SIM tray to loosen the tray
To find the location of the SIM tray on your device please check the full product manual
Gently press the ejection pin into the SIM tray hole

Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may be damaged.

2 Gently pull the SIM tray from the tray slot
Gently pull the SIM tray from the tray slot
3 Place the SIM card on the SIM tray with the gold-coloured contacts facing downwards.
Place the SIM card on the tray with the gold-coloured contacts facing downwards.
4 Press the SIM card into the tray to secure it
Press the SIM card into the tray to secure it
5 Insert the SIM tray back into the tray slot
Insert the SIM tray back into the tray slot

How to Remove a SIM card:

1 Insert the ejection pin into the hole on the SIM tray to loosen the tray
To find the location of the SIM tray on your device please check the full product manual
Gently press the ejection pin into the SIM tray hole

Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may be damaged.

2 Gently pull the SIM tray from the tray slot
Gently pull the SIM tray from the tray slot
3 Remove the SIM card
4 Insert the SIM tray back into the tray slot
Insert the SIM tray back into the tray slot

If you have tried the above steps and you still are unable to insert or remove your SIM card from your Galaxy device, you can reach out to us via Chat Support, call us on 1300 362 603 or head into your nearest Samsung store. 

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