How do I install a Nano-SIM card and eSIM on my Galaxy device?
Setting up your mobile connection is a vital step in getting your device ready. Whether you are using a physical nano-SIM, an eSIM, or a combniation of both, this guide will walk you through the steup and help you resolve common issues.
Nano-SIM
eSIM
What is a nano-SIM card and eSIM?
SIM cards give you access to your wireless service provider's mobile data network so you can make calls, send messages, and more. To have two phone numbers or service providers for a single device, you can insert a nano-SIM and activate an eSIM.
Differing from a physical nano-SIM card, an eSIM is an embedded digital SIM. Please note that using both the nano-SIM card and eSIM at the same time may result in slower data transfer speeds in some areas.
Please Note: Compatible Australian variant devices support x1 nano-SIM & x1 eSIM. Please refer to your device SPECs for more information.
1. Before you begin
- Check for Software Updates: Ensure your device is up to date for the best network compatibility. Go to Settings > Software Update > Download and install.
- eSIM Compatibility: Availability depends on your model, region, and carrier. If the 'Add eSIM'option is missing, check your device's SPECs or contact your network provider to ensure your plan supports eSIM. Please also refer to our page Which Galaxy Phone Supports an eSIM for more information.
Note:
- If the SIM card is not placed exactly in the slots on the tray, returning the tray into the tray slot may not work or the SIM card may not be recognised once inside.
- Use only a nano-SIM card.
- Ensure that the ejection pin is perpendicular to the hole; otherwise, the device may be damaged.
- If the card is not fixed firmly into the tray, the SIM card may fall out of the tray.
- If you insert the tray into your device while the tray is wet, your device may be damaged. Always make sure the tray is dry.
- Fully insert the tray into the tray slot to prevent liquid from entering your device.
Your compatible Galaxy phone includes an eSIM which functions as a SIM card. You can use the mobile network after activating the eSIM or installing a nano-SIM card. To activate an eSIM, follow the steps below.
If you have a QR code provided by your service provider, launch the Settings app, tap Connections > SIM card manager > Add mobile plan > Scan carrier QR code, and then scan the QR code.
Note:
- An eSIM requires a wireless service plan and allows you to activate a mobile network plan without the use of a nano-SIM.
- eSIM usage may not be available depending on the region, service provider, or model.
You can customise the SIM card settings and activate or deactivate installed SIM cards in the SIM card manager menu. Launch the Settings app and tap Connections > SIM card manager.
- SIM cards: Activate the SIM card you want to use and customise the SIM card settings.
- eSIMs: Activate the eSIM.
- Preferred SIM card: Specify which SIM cards you want to use for specific features, such as voice calls, when there are two cards activated.
- Auto data switching: Set the device to use another SIM card for data services, if the preferred SIM card cannot connect to the network.
- More SIM card settings: Customise the call or eSIM settings.
Note:
- Some services that require a network connection may not be available depending on the service provider.
- Device screenshots and menus may vary depending on the device model and software version.
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