Music stops playing on Samsung One UI Phone

Last modified : Jul 18. 2019

With the improvements to Android OS Version 9.0 (Pie), new features have been added into the settings to reduce your battery consumption. If you have enabled any battery optimisation settings or restricted background data you may notice that after a certain amount of time or when you lock your screen any music playing in the background automatically stops and won't start up until you unlock the phone again. If you follow the below steps, you can learn how to disable these settings to stop your music turning off while you're trying to jam out.

1 Launch your Settings > Apps
Launch your settings and select apps
2 Select the music app that keeps crashing / turning off while your screen is locked
Select your music apps that keeps crashing
3 Tap on Battery
Tap on Battery
4 Toggle on Allow background activity
Toggle on Allow background activity

Thank you for your feedback!

Did not find what you're looking for? We're here to help.


Chat with us

Live Chat Support with a Samsung product expert.

Mobile Support Self Service Booking

Book a Mobile Product Service Request via Australia Post

Send us an email

We'll respond within 24 hours of your request.

E-mail CEO Office

We endeavour to respond within 24 hours.


1300 425 2991300 GALAXY

For all Mobile device enquiries
24 hours / 7 days a week
Toll Free in Australia

1300 362 603

For all other product enquiries
24 hours / 7 days a week
Toll Free in Australia

+612 8293 5712

From overseas
24 hours / 7 days a week

For all Printer related inquiries,
please click here
or visit

Please click here
to view the latest news regarding the Samsung sale of Printer business to HP.

Face-to-Face Support

Find a Service Centre

Search for the nearest Samsung Service Centre's in your area.

In-Store Support

Create a booking to see one of our friendly Samsung staff members at one of our Samsung Retail Stores.

Contact Us