Music stops playing on Samsung One UI Phone

Last modified : Jun 10. 2020

With the improvements to Android OS Version 9.0 (Pie) and above, new features have been added into the settings to reduce your battery consumption. If you have enabled any battery optimisation settings or restricted background data you may notice that after a certain amount of time or when you lock your screen any music playing in the background automatically stops and won't start up until you unlock the phone again. If you follow the below steps, you can learn how to disable these settings to stop your music turning off while you're trying to jam out.

Please Note: This guide is designed for Australian variant Galaxy devices, if you have an international device and require further support click here to get in touch with your Samsung subsidiary.

Android OS Version 9.0 (Pie)Click to Expand
1 Launch your Settings > Apps
Launch your settings and select apps
2 Select the music app that keeps crashing / turning off while your screen is locked
Select your music apps that keeps crashing
3 Tap on Battery
Tap on Battery
4 Toggle on Allow background activity
Toggle on Allow background activity
Android OS Version 10.0 (Q)Click to Expand
1 Launch your Settings > Apps
Launch your settings and select apps
2 Select the music app that keeps crashing / turning off while your screen is locked
Select your music apps that keeps crashing
3 Tap on Battery
Tap on Battery
4 Toggle on Allow background activity
Toggle on Allow background activity

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