Reset APN Settings on a Samsung Phone

Last Update date : Oct 15. 2021

Please Note: This guide is designed for Australian variant devices, if you have an international device and require further support click here to get in touch with your Samsung subsidiary. 

If your Samsung phone or tablet will not access your Mobile Data connection or apps only download over Wi-Fi networks, there are a couple of things to check on your device. This page outlines how to reset the APN settings, which essentially forces the device to re-read the information from the mobile network and your SIM card. Resetting the APN settings won't affect any other settings on your phone or tablet; and will resolve most common Mobile Data connectivity issues.

The following guide is particularly handy if you've swapped SIM cards recently and are no longer able to access the Mobile Data on your account, or if the Mobile Data option on your device is greyed out. Check the page on How to enable Mobile Data for information on making sure your device can use the internet over your mobile network.

Click on the below drop-down menus to learn how to reset your APN settings on your Galaxy device.

Note: Please contact your telco to ensure that Mobile Data is active on your account.

Android OS Version 9.0 (Pie)
1 Head into your Settings icon Settings
Head into your settings
2 Tap on Connections
Tap on Connections
3 Select Mobile networks
Select Mobile networks
4 Tap on Access Point Names
Tap on Access point names
5 Tap on the three dots icon > Reset to default
Tap on the 3 dots > Reset to default
6 Select Reset
Tap Reset
Android OS Version 10.0
1 Head into your Settings icon Settings
Head into your settings
2 Tap on Connections
Tap on Connections
3 Select Mobile networks
Select Mobile networks
4 Tap on Access Point Names
Tap on Access point names
5 Tap on the three dots icon > Reset to default
Tap on the 3 dots > Reset to default
6 Select Reset
Tap Reset

If you require further assistance, please consult the user manual from our Manuals & Downloads page or contact our Samsung Care Australia experts on 1300 362 603 (Toll Free in Australia). You can also contact our Chat Support team or reach us through Samsung Members Community.

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