Reset APN settings on a Samsung device

Last modified : Sep 17. 2020

If your Samsung phone or tablet will not access your Mobile Data connection or apps only download over Wi-Fi networks, there are a couple of things to check on your device. This page outlines how to reset the APN settings, which essentially forces the device to re-read the information from the mobile network and your SIM card. Resetting the APN settings won't effect any other settings on your phone or tablet; and will resolve most common Mobile Data connectivity issues.

 

The following guide is particularly handy if you've swapped SIM cards recently and are no longer able to access the Mobile Data on your account, or if the Mobile Data option on your device is greyed out. Check the page on How to enable Mobile Data for information on making sure your device can use the internet over your mobile network.

 

Click on the below drop down menus to learn how to reset your APN settings on your Galaxy device.

Please contact your telco to ensure that Mobile Data is active on your account.

Android OS Version 7.0 (Nougat) & 8.0 (Oreo)Click to Expand
1 Swipe up on the Home Screen or tap on Apps.
Home Screen
2 Tap on Settings.
Apps Menu
3 Tap on Connections.
Settings

For Older devices: Select More Networks from the Settings instead of Connections

4 Tap on Mobile networks.
Connections
5 Tap on Access Point Names.
Mobile Networks
6 Tap on More options (the three dots) > Reset to default.
Access Point Names
7 Confirm you understand that other APNs you have added will be removed by tapping on Reset.
Confirm
8 The APN will read directly from your SIM card and save to your device
APNs reset
Android OS Version 9.0 (Pie)Click to Expand
1 Head into your Settings icon Settings
Head into your settings
2 Tap on Connections
Tap on Connections
3 Select Mobile networks
Select Mobile networks
4 Tap on Access Point Names
Tap on Access point names
5 Tap on the three dots icon > Reset to default
Tap on the 3 dots > Reset to default
6 Select Reset
Tap Reset
Android OS Version 10.0Click to Expand
1 Head into your Settings icon Settings
Head into your settings
2 Tap on Connections
Tap on Connections
3 Select Mobile networks
Select Mobile networks
4 Tap on Access Point Names
Tap on Access point names
5 Tap on the three dots icon > Reset to default
Tap on the 3 dots > Reset to default
6 Select Reset
Tap Reset

If you have tried the above steps and you are still unable to resolve your issue or if the APN setting is greyed out, you can reach out to us via Chat Support or call us (Toll Free in Australia) on 1300 362 603. Our Technicial Support Team will be able to provide further asisstance.

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