Unfortunately 'process com.google.process.gapps has stopped' Error
When you encounter this Error Message: "Unfortunately, the process com.google.process.gapps has stopped.", this may be due to the Download Manager being disabled. The gapps in the error message refers to Google apps. If there are issues with the Google Apps on your mobile device, this error message may appear. Follow the below guide for more information.
Please Note: This guide is designed for Australian variant Galaxy devices, if you have an international device and require further support click here to get in touch with your Samsung subsidiary.
Please follow the below troubleshooting steps to try and resolve the issue:
Head into Settings > Apps/Application manager > > Reset app preferences > Reset.
Google Play Services, Google Framework, Google Play Store: Go into the Settings menu > Apps/Application manager > select the App > Force stop > Clear Cache > Manage space > Clear all data.
Go into the Settings menu > Apps/Application manager > Google Play Store > Uninstall updates.
If all steps have been actioned and issue persists, it is recommended to perform a Factory Data Reset.
Please Note: Please ensure that you backup your data before you action this.
Steps for Android OS Version 5.0 (Lollipop) to enable Download Manager
Steps for Android OS Version 4.4 (Kit Kat) to enable Download Manager
If you have tried the above steps and you are still facing issues, you can reach out to us via Live Chat or call us Toll Free in Australia on 1300 362 603 for further troubleshooting.
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