Unfortunately 'process com.google.process.gapps has stopped' Error

Last modified : May 09. 2018
“Unfortunately, the process com.google.process.gapps has stopped.”

When you encounter this Error Message: "Unfortunately, the process com.google.process.gapps has stopped.", this may be due to the Download Manager being disabled.

 

The gapps in the error message refers to Google apps. If there are issues with the Google Apps on your mobile device, this error message may appear.

Please follow the below troubleshooting steps to try and resolve the issue:

 

●     Re-enable Download Manager; this is one of the most common ways the error message appears. Please see the below to learn how to re-enable the Download Manager: 

-      Reset app preferences: Tap on Settings > Apps/Application manager > More tab/Menu key > Reset app preferences.

 

●     Clear the cache/data for the following apps/services:

-      Google Play Services, Google Framework, Google Play Store:  Go into the Settings menu > Apps/Application manager > select the App > Force stop > Clear Cache > Manage space > Clear all data.

 

●     Uninstall updates for the Google Play Store. Go into the Settings menu > Apps/Application manager > Google Play Store > Uninstall updates.

 

●     Update the software of your device.

 

If all steps have been actioned and issue persists, it is recommended to perform a Factory Data Reset.

Please Note: Please ensure that you backup your data before you action this.

  

Steps for Android OS Version 5.0 (Lollipop) to enable Download Manager

Enable Download Manager Android Oreo OS 8.0 (Marshmallow and Nougat also)Click to Expand
Android Oreo
1 Tap on Apps.
Home Screen
2 Tap on Settings.
Apps Menu
3 Tap on Apps.
Settings Menu
4 Tap on More Options (the three dots) > Show system apps.
Show system apps
5 Tap on All apps > Disabled.
Disabled Apps
6 Tap on Download Manager.
Download Manager
7 Tap on Enable and the button should change to Disable if done correctly.
Enable Download Manager
8 Restart your device.
Enable Download Manager Android Lollipop OS 5.0Click to Expand
Android Lollipop
1 Tap on Apps > Settings > Applications.
“Unfortunately, the process com.google.process.gapps has stopped.”
2 Tap on Application manager.
“Unfortunately, the process com.google.process.gapps has stopped.”
3 Scroll across to the Disabled tab and tap on Download Manager.
“Unfortunately, the process com.google.process.gapps has stopped.”
“Unfortunately, the process com.google.process.gapps has stopped.”
4 Tap on Enable.
“Unfortunately, the process com.google.process.gapps has stopped.”
5 Restart your device.

Steps for Android OS Version 4.4 (Kit Kat) to enable Download Manager

Enable Download Manager Android KitKat OS 4.4Click to Expand
Android KitKat
1 Tap on Apps > Settings > More tab.
“Unfortunately, the process com.google.process.gapps has stopped.”
2 Tap on Application manager.
“Unfortunately, the process com.google.process.gapps has stopped.”
3 Swipe to the left and access the Disabled tab.
“Unfortunately, the process com.google.process.gapps has stopped.”
4 Tap on Download Manager.
“Unfortunately, the process com.google.process.gapps has stopped.”
5 Tap on Enable.
“Unfortunately, the process com.google.process.gapps has stopped.”
6 Restart your device.

If you have actioned all steps and the issue persists, it is recommended to Perform a Factory Data Reset on your device

Thank you for your feedback!

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