SmartThings
Common Topics
SmartThings
SmartThingsSolutions & Tips
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General
Disabling Samsung Free
FAQ for Apps & Services. Find more about 'Disabling Samsung Free' with Samsung Support.
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How to use the device
The updated recycle bin feature in My Files on Galaxy devices with One UI 6.0
This guide teaches you how to delete and restore files using your phone or tablet's My Files, Gallery or Voice Recorder app.
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How to use the device
Invite members using the SmartThings App
Find out how to invite members using the SmartThings App.
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How to use the device
Use Routines in SmartThings
FAQ for Apps & Services. Find more about 'Use Routines in SmartThings' with Samsung Support.
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How to use the device
Set up the SmartThings App on your phone
FAQ for Apps & Services. Find more about 'Set up the SmartThings App on your phone' with Samsung Support.
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SmartTings Find
Use SmartThings Find with the SmartThings App
FAQ for Samsung Mobile. Find more about how to use SmartThings Find with the SmartThings App with Samsung Support.
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How to use the device
Add and manage devices and appliances in SmartThings
FAQ for Apps & Services. Find more about 'Add and manage devices and appliances in SmartThings' with Samsung Support.
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How to use the device
What to do when the SmartThings App fails to add my TV?
FAQ for Samsung Apps & Services. Find more about 'What to do when the SmartThings App fails to add my TV' with Samsung Support.
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Security/Privacy
How to fix the disconnection between my TV and SmartThings App?
FAQ for Samsung Apps & Services. Find more about "How to fix the disconnection between my TV and SmartThings App" with Samsung Support.
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Security/Privacy
What to do if the TV that was registered on the SmartThings App disappears?
FAQ for Samsung Apps & Services. Find more about "What to do if the TV that was registered on the SmartThings App disappears" with Samsung Support.
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Connecting the device
Connecting Bluetooth devices to your phone with SmartThings
FAQ for Apps & Services. Find more about my 'Connecting Bluetooth devices to your phone with SmartThings' with Samsung Support.
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Connecting the device
My Samsung TV is connected to SmartThings but appears offline when I power off the TV
FAQ for Apps & Services. Find more about "My Samsung TV is connected to SmartThings but appears offline when I power off the TV" with Samsung Support.
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Connecting the device
Unable to register a Samsung appliance to SmartThings
FAQ for Apps and Services. Find more about 'Being unable to register a Samsung appliance to SmartThings' with Samsung Support.
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Connecting the device
What devices are supported by SmartThings?
FAQ for Apps & Services. Find more about 'What devices are supported by SmartThings' with Samsung Support.
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Connecting the device
Devices connected to my SmartThings hub appear offline
FAQ for Apps & Services. Find more about 'Devices connected to my SmartThings hub appear offline' with Samsung Support.
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Connecting the device
Unable to control or see devices registered in the SmartThings App
FAQ for Apps & Services. Find more about 'Unable to control or see devices registered in the SmartThings App' with Samsung Support.
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Connecting the device
Unable to register/connect to a Bluetooth device in the SmartThings app
FAQ for Apps & Services. Find more about being unable to register/connect to a Bluetooth device in the SmartThings app with Samsung Support.
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Connecting the device
Some of my online devices appear offline in the SmartThings hub
FAQ for Apps & Services. Find more about 'Some of my online devices appear offline in the SmartThings hub' with Samsung Support.
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How to use the device
How to register my device on the SmartThings when it says it is already connected
FAQ for Apps & Services. Find more about 'How to register my device on the SmartThings when it says it is already connected' with Samsung Support.
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How to use the device
How to change the owner of a device registered on the SmartThings App
FAQ for Apps & Services. Find more about how to change the owner of a device registered on the SmartThings App with Samsung Support.
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How to use the device
How to install and use the SmartThings App on a iOS device
FAQ for Apps & Services. Find more about how to install and use the SmartThings App on my iPhone with Samsung Support.
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How to use the device
I am not receiving notifications from devices registered on the SmartThings App
FAQ for Apps & Services. Find more about not receiving notifications from devices registered on the SmartThings App with Samsung Support.
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SmartTings Find
Manage locations and rooms in the SmartThings App
FAQ for Apps & Services. Find more about manage locations and rooms in the SmartThings App with Samsung Support.
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SmartTings Find
Know if SmartThings data remain after a factory reset on my smartphone
FAQ for Apps & Services. Find more about know if SmartThings data remain after a factory reset on my smartphone with Samsung Support.
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SmartTings Find
A device I’ve sold or handed in is still visible on SmartThings Find
FAQ for Apps & Services. Find more about a device I’ve sold or handed in is still visible on SmartThings with Samsung Support.
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SmartTings Find
How to add a family member’s smartphone to SmartThings Find
FAQ for Apps & Services. Find more about How to add a family member’s smartphone to SmartThings Find with Samsung Support.
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SmartTings Find
How to find a registered device or update the location in SmartThings Find
FAQ for Apps & Services. Find more about 'How to find a registered device or update the location in SmartThings Find' with Samsung Support.
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SmartTings Find
Know when a device registered on SmartThings Find is classified as lost
FAQ for Apps & Services. Find more about know when a device registered on SmartThings Find is classified as lost with Samsung Support.
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SmartThings for WATCH
Use SmartThings on your Windows 10 and 11 PC
FAQ for Apps & Services. Find more about use SmartThings on your Windows 10 and 11 PC with Samsung Support.
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SmartThings for WATCH
About SmartThings for the Galaxy Watch
FAQ for Apps & Services. Find more about SmartThings for the Galaxy Watch with Samsung Support.
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SmartThings for WATCH
About SmartThings for Watch
FAQ for Apps & Services. Find more about SmartThings for Watch with Samsung Support.
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SmartThings Life
How to register home appliances in the SmartThings App
FAQ for Apps & Services. Find out how to register home appliances in SmartThings App with Samsung Support.
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SmartThings Life
Features of the SmartThings Services
FAQ for Apps & Services. Find more about 'Features of the SmartThings Services' with Samsung Support.
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Settings
Download the latest version of Bixby Vision
FAQ for Samsung Mobile Device. Find more about 'Download the latest version of Bixby Vision' with Samsung Support.
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Samsung Cloud Web
How to create and use a passkey
Learn how to easily create and utilise a secure passkey with our step-by-step guide. Enhance your online security today.
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SmartTings Find
How to use SmartThings Find to locate a lost S Pen Pro
Use the following instructions to use the SmartThings app to locate a lost S Pen Pro.
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Settings
How to stay signed in or out of your Samsung.com account
Learn how to manage your Samsung.com account login status to stay signed in securely or sign out.
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Security
How to synchronise OneDrive with your Galaxy device
The following instructions explain how to sync the My Files app with OneDrive.
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Backup/Restore
How to use Google One to back up your Galaxy phone’s data
This guide will help you automatically back up your Galaxy phone’s data to Google Drive, as well as perform a manual backup.
ADDITIONAL INFORMATION
Warranty Information
Read the Terms & Conditions of your Samsung Warranty and Australian Consumer Law
News & Alerts
Current and comprehensive updates relating to Samsung Support Releases, Events and More.
Samsung Online Store
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![online store]()
Shop online for the latest Samsung smartphones, tablets, wearables and accessories.
Join Members Community
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![samsung members]()
Run device diagnostics, chat with Samsung Customer care or other Samsung fans, access to FAQs as well as tips & tricks without sending your device away
Warranty Information
![Warranty Information]()
![Warranty Information]()
Read the Terms & Conditions of your Samsung Warranty and Australian Consumer Law.
Apps & Services Customer Support
Samsung Pay : 1300 362 603
Samsung Rewards : 1300 362 603
Find My Mobile : 1800 216 454
Galaxy Store : 1800 216 454
Galaxy Themes : 1800 216 454
Samsung Account : 1800 216 454
Samsung Rewards : 1300 362 603
Find My Mobile : 1800 216 454
Galaxy Store : 1800 216 454
Galaxy Themes : 1800 216 454
Samsung Account : 1800 216 454