Why are the colours distorted/unclear on my Smart TV?

Last modified : May 17. 2018
QLED Q9 TV

You may restore the picture quality and optimal colour settings by following the steps below:

1 Turn on the television and press the MENU button from your TV remote.
2 Use the ▲ or ▼ navigation buttons on the remote to select Support and then press ENTER.
There is distorted/unclear colour on my TV screen
3 Select Self Diagnosis and then press ENTER.
There is distorted/unclear colour on my TV screen
5 Select Start Picture Test and then press ENTER. Press OK in the next dialog box.
There is distorted/unclear colour on my TV screen
Start Picture Test
6 A test picture will appear. If the issue still occurs, use the ◀ or ▶ arrow to select Yes. If the problem does not occur, select No and then follow the onscreen instructions.
Picture Test
Picture Test - Yes
Picture Test - No

If the problem still persists then please contact Samsung Customer Care using one of the options below.

Thank you for your feedback!

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