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HAF-CIN/EXP Side-by-Side & French Door Refrigerator Water Filter, 6 months/1200L

Essential White
HAF-CIN/EXP

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HAF-CIN/EXP Side-by-Side & French Door Refrigerator Water Filter, 6 months/1200L
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Features

Compatible models

Fits in

RF28K9070SR/AA, RF23J9011SR/AA, RF23J9011SG/AA, RF22M9581SR/AC, RF22M9581SG/AC, RF26J7500SR/AA, RF25HMEDBSR/AA, RF25HMEDBSG/AA, RF26HFPNBSR/AA, RF263BEAESR/AA, RF263BEAESG/AA, RF265BEAESR/AC, RF265BEAESG/AC, RH22H9010SR/AA, RF261BEAESR/AA, RF23HCEDBSR/A, RF23HCEDBSG/AA, RF28HFEDBSR/AA, RF28HFEDBSG/AA, RF23HTEDBSR/AA, RF28HDEDBSR/AA, RF28HMEDBSR/AA, RF28JBEDBSG/AA, RF22KREDBSG/AA, RF24FSEDBSR/AA, RF28NHEDBSR/AC, RF28NHEDBSG/AC, RF28K9580SR/AC

Genuine Samsung Filters

Samsung filters are designed to work with Samsung refrigerators to avoid the risk of flooding while giving you clean, filtered water.

Digital Inverter Compressor

The Digital Inverter Compressor automatically adjusts its speed in response to cooling demand across 7 levels. As a result, it’s quieter and uses up to 50% less power.

Specifications

  • Capacity

    300 gal

  • Net Dimension (WxHxD)

    5.4 X 5.4 X 22.5 mm

  • Net Weight (kg)

    0.25 kg

  • Internal

  • NSF 42 for Chlorine Odor and Taste Reductions NSF 53 for Cysts, Turbidity, Lead, Asbestos, Benzene, Carbofuran, p-Dichlorobenzene and Mercury

  • Installation

    90° Rotate and Lock

  • DA97-08006A-B

  • DA29-00020B

Reviews

HAF-CIN/EXP Side-by-Side & French Door Refrigerator Water Filter, 6 months/1200L

3.4

Recommended by 68% of customers.

Write a review
5 stars 42%
4 stars 18%
3 stars 7%
2 stars 4%
1 stars 29%
Features 3.7
Performance 3.6
Design 3.9
Value 3.2
AI review summary
  • The Samsung refrigerator water filters have a mixed performance
  • Some customers are satisfied with the filters' effectiveness in removing chlorine taste and odor, and improving water quality, especially in hard water areas
  • Many customers have reported issues, including shorter than advertised filter lifespan, decreased water flow over time, and ineffective removal of certain contaminants
  • Customers should consider their specific water quality needs and be prepared to replace the filters more frequently than expected
AI-generated from customer ratings & reviews, and may include incentivized reviews.

Filters

Relevancy sort puts the best reviews at the top. We look at things like helpfulness votes, latest review, pictures and other traits that readers look for in their reviews.

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Filters

89 Reviews

Cooper138
1 (9,999)

2013-07-22

Saint John, NB

1 (9,999)
New fridge in Nov 2012, filter lasted 6 months. This is where it gets interesting... Replaced filter and it only lasted 30 days. Replaced again thinking we had defective filter and the third filter only lasted 2 weeks. Water flow decreases significantly. It takes a full 60 seconds to fill a 1 cup measuring cup. Troubleshooted to see if there was a water pressure problem. Removed filter and filled same cup of water in less than 10 seconds. Water flow increased significantly with no filter. At $60 a shot..extremely disappointed in the filters longevity. Fridge works great otherwise.
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Bjain
5 (9,999)

2024-09-20

5 (9,999)
Samsung cooler filters are well-regarded for their effectiveness and ease of use. If you're looking for a reliable option to enhance your cooler's performance, they're a solid choice. Just ensure you get the right model for your unit!
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Ronnie G
1 (9,999)

2013-08-27

Vancouver, BC

1 (9,999)
These filters work fine, but only for a short period. In my experience they do not meet the specified 6 month life span. After about 2 months the water flow drops down to a slow dribble and I have to replace again. These filters are expensive and when you have to replace them so often they do not represent good value. Note that I have had to replace 5 filters over the 1 year I have owned the fridge.
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Ian C
4 (9,999)

2018-02-19

4 (9,999)
after two months use its flow was significantly reduced, such that my son said - we need a new filter -
I recommended this product.
Helpful?

Features

4 (9,999)

Performance

3 (9,999)

Design

5 (9,999)

Value

2 (9,999)
Mlda
1 (9,999)

2023-10-07

Caliofornia

1 (9,999)
Bought filter HAF-CIN one day ago, I installed the new filter and after few minutes water all over . I removed that filter and installed the second one in the package and water again on the floor, inside the drawers and dripping from the side of the bottom drawer, two hours to dry all the water. My refrigerator is only 4 years old, I always bought original filter, I didn't know what else to do. I removed the second new filter and installed the old filter back and no more water leaking. I guess I need to keep the old filter on forever, unless you guys have a logical explanation for this.
Helpful?
Originally posted on Samsung US
Response from Samsung:
2023-10-09

SEA Care

Your effort to cope with this matter is much appreciated, Milda. Let's look at solutions to get your water filter working correctly. Below is a link to help you diagnose why it leaks when you try to replace the fridge's filter. Please check the hyperlink as well. Leaks from the refrigerator's water filter: https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-refrigerator-s-water-filter Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1146386053, to help our team pull up your information when you message us. Have a great day. -John

GeriatricSamsungFridge
1 (9,999)

2024-02-19

Raleigh, NC

1 (9,999)
I have a model RFG298HDRS Samsung refrigerator built in 2012. The fridge has been great and still works except for one small issue: new HAF-CIN water filters do not work. In fact, Samsung doesn't even list this model on the filter finder page, almost as if they didn't expect their product to last more than 10 years. I've been purchasing genuine Samsung water filters for the life of the fridge, and the last ones I bought won't work at all. The water can barely make it through the filter due to a design change. When I remove the filter, the dispenser works fine. Samsung seems to have value engineered themselves right out of a repeat customer when the time comes when I really need to replace this refrigerator.
Helpful?
Originally posted on Samsung US

Design

1 (9,999)
Response from Samsung:
2024-02-22

SEA CARE

Hi there, We understand what you're dealing with and wish to aid with this. I have shared the proper steps in replacing the water filter to get fresh and filtered water. Please head on over to the link below for a more in-depth guide. Kindly watch the YouTube video included for further help. Replace the water filter in your Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS00060149/ Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146879754, to help our team pull up your information. Have a great day! ^Chrystel

speedbump164
5 (9,999)

2014-10-17

California, USA

5 (9,999)
So far this filter has lasted over 6 months and it's still going. It is used daily for a family of 6. The water is amazing. In general, the water in the foothills is already pretty good, but when you add this filter it tastes like bottled water every time. I would definitely recommend. The only downside is the cost, however, you don't need to replace it as often as normal filters so you are definitely getting your moneys worth out of it. You'll get about 300 gallons out of it but I'm sure you'll get excellent tasting water way beyond that.
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

4 (9,999)
beanhunter
5 (9,999)

2016-07-03

Powhatan, Va.

5 (9,999)
It was a very easy switch to replace the water filter on our Samsung refrigerator. Since it was my first time switching the water filter I thought I should read the instructions before I attempted the switch. Everything went very smoothly and as long as the wife is happy, well everything is good. My wife did a great job on the choice she made with the purchase of the refrigerator and now it's my job to keep it in great working condition. I would recommend a factory replacement if for no other reason than the piece of mind.
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

4 (9,999)
MonasheesMom
4 (9,999)

2014-03-19

Revelstoke, BC

4 (9,999)
This is our second fridge with water filter. The previous one, not a Samsung, did not deliver very cold water and the filter was extremely difficult to change. We are quite happy with this one (a french door model), especially how easy it is to change the filter. We've had it for a year, and have changed the filter every 6 months. We live in a very hard-water area, so I think that's really good performance. We also use the filtered water with a home soda-making machine, and it tastes fabulous. I wish all these filters were less expensive, but Samsung's are comparable with the other brands. On balance we're very happy with the performance of the fridge and the filter, and would highly recommend the Samsung brand for anyone looking for an excellent-quality, good-value fridge.
I recommended this product.
Helpful?

Features

4 (9,999)

Performance

4 (9,999)

Design

5 (9,999)

Value

2 (9,999)
useyourbrain
1 (9,999)

2023-02-21

west yorkshire

1 (9,999)
it doesnt remove fluoride so its useless to me on the box description is HILARIOUS it says “gives y up u bet the r tasting chlorine which shouldnt even BE in the eater and helps with odor! well sign me right up! ur better off getting a full filtration home system from Pro One which removes fluoride through reverse osmosis along with all contaminants and affects your ENTIRE HOME rather than just your fridge so youre also bathing in clean water and LASTS YEARS
Helpful?
Originally posted on Samsung UK
Joshigee
1 (9,999)

2015-08-07

San Francisco Bay Area, CA, USA

1 (9,999)
Purchased a replacement filter - Samsung - from a big box home appliance store and installed it according to directions. Let water flow for several gallons - again, according to the directions on the package. Worked well for a week, and then water flow began dropping. Now it takes more than 20 seconds to fill a 6 oz juice glass. Everything else - faucet position, water pressure, plumbing setup remains unchanged. Possible a defective filter? I dont know.
Helpful?
Originally posted on Samsung US

Features

3 (9,999)

Performance

1 (9,999)

Design

5 (9,999)

Value

1 (9,999)
Response from Samsung:
2022-04-14

Samsung Care

Hi Joshigee, We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. It warms our hearts to know that our Samsung Refrigerator and filters are part of your family now. We recommend that you replace the water filter every six months for better quality water. We apologize for the inconvenience of the water flow takes 20 seconds to fill a 6 oz. juice glass. We will surely notate your feedback about this matter for better products in the future. I highly recommend clicking these links for a basic troubleshooting guide for future reference: Water dispenses slowly: https://www.samsung.com/us/support/troubleshooting/TSG01001875/ Proper guide in replacing the water filter: https://www.samsung.com/us/support/answer/ANS00060149/ I suggest clicking this link for a water filter replacement: https://www.samsungparts.com/PartsList.aspx?PartType=WATER%20FILTER You may also use this link for regular maintenance of your refrigerator's lifetime: https://www.samsung.com/us/support/answer/ANS00079481/ If repair is needed, please take note of your warranty coverage: https://www.samsung.com/us/support/service/warranty/ If you need further assistance, please reach us through the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket number: 1144402985 Thank you for choosing Samsung. Have a great day. -Trisha-

martinpal80
4 (9,999)

2016-12-12

Metuchen, NJ 08840, USA

4 (9,999)
These filters are kind of expensive unless you enroll in the auto renewal plan. With the plan I feel the price is fair. I have found however when comparing this filter to a Brita filter that the Samsung filter leaves more particles left over in the water. This was tested several times with a clear glass pitcher. Tap water still tastes great out of this fridge and filter. I just have some concerns about the contaminants it did not filter out.
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

4 (9,999)

Performance

3 (9,999)

Design

5 (9,999)

Value

4 (9,999)
Placebo
1 (9,999)

2013-09-19

1 (9,999)
Does not appear to actually filter water. My tap water was tested with a TDS meter and it metered 116 ppm (parts per million) of total dissolved solids. I then tested the "filtered water" and the reading was the exact same. This filter appears to just make you think you are getting cleaner water. I had a big detailed review of this filter submitted but it was not published the first time to the website for some odd reason. Thanks Samsung
Helpful?
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

4 (9,999)

Value

1 (9,999)
Response from Samsung:
2022-05-12

Customer Care

Hello Placebo, Thank you for reaching out. I realize your experience has been less than ideal, and I understand how frustrated you have been. We value all our customers' feedback and can sympathize with your issue with your HAF-QIN Refrigerator Water Filter Just to give you an insight about our product. WATER FILTERS Provides you with the following benefits High-grade carbon block removes up to 99% of contaminants and protects the components of your refrigerator from potential sediment Removes up to 80% more contaminants than other leading compatible filters Warning: Only Genuine Samsung filters are guaranteed to properly fit your refrigerator NSF certified to standards 42, 53, and 401 to remove up to 99% of select chemicals, pharmaceuticals, pesticides, herbicides, and heavy metals Do not remove minerals that may be beneficial to health For your concern here are some troubles shooting steps available about your water filter. Replace the water filter in your Samsung refrigerator https://www.samsung.com/us/support/answer/ANS00060149/ Replacement filter doesn't fit in your refrigerator https://www.samsung.com/us/support/troubleshooting/TSG01109722/ Incase you will be needing a new filter in the future you may purchase it using this link: https://www.samsungparts.com/Default.aspx For any other concern you may reach us via the following links. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id 18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144495989 ^^Ross

wasteofmoney
1 (9,999)

2014-02-11

1 (9,999)
I used to use these filters on city water for months and everything was fine, now we're on well water going through a softener and in just a few weeks the water basically stops flowing. We've tried two of these now and feel ripped off. Waste of money. Could be faulty batch or just not friendly with soft water?!?
Helpful?

Features

3 (9,999)

Performance

3 (9,999)

Design

3 (9,999)

Value

1 (9,999)
Semtx
1 (9,999)

2025-09-13

1 (9,999)
This is just a simple charcoal filter and it won't give us what we need. Charcoal filters won't filter heavy metals and other important contaminants. Samsung is our "go to" brand but didn't like how they put just "charcoal" in their filter instead of KDF etc... If I need to buy another refrigerator, it won't be Samsung just because of the filter issue. I won't feel safe when I use my refrigerator filter, you "must" do better Samsung!
Helpful?
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

4 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-09-15

SEA Care

Hi there, We understand that caring for your well-being and that of your family is essential. Allow us to clarify some details about our refrigerator water filter for you. Samsung filters out up to 80% more contaminants than other leading private label brands. Not only will you enjoy fresher and cleaner water. You should know that herbicides, pesticides, lead, mercury, asbestos, and even pharmaceuticals like ibuprofen and carbamazepine, as well as a wide range of other chemicals, are all filtered out by Samsung. So you can rest (and drink easily). For more details, please click the link: https://www.samsung.com/us/home-appliances/refrigerators/water-filters/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide the reference number 1150722752 to help our team locate your information. Have a great day. -John

UNHAPPY
1 (9,999)

2024-04-22

South Carolina

1 (9,999)
These filters never top tasting bad. I bought a box of 3 and threw the other 2 out. We have followed the instructions and we have run countless gallons of water through the filter and it still tastes horrible. Don't waste your money. Nice thing is our model refrigerator can operate without the filter. I purchased an 'in-line' filter to filter the water before it gets to the refrigerator.
Helpful?
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2024-04-23

SEA Care

Hello there, We understand your disappointment if the water tastes bad. We are here to help. Here are simple steps to follow if your water tastes bad. Please choose "Water tastes bad." Kindly click on the embedded word. Samsung refrigerator water dispenser issues https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-from-the-dispenser-is-warm-or-tastes-bad Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147071762) to help our team pull up your information. Have a great day. ^Camille

Anonymous
1 (9,999)

2021-05-12

corona ca

1 (9,999)
purchased my refrigerator 2018. a big water leak was detected inside the where you insert the water filter. it was good that i have ordered an extended warranty for the product. what if? i have not the extended warranty? i am screwd. my samsung/lowes give me a new refrigerator if the problem is not fixed? the bottom line is, i'll stay away from samsung appliances all of it.
Helpful?
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2021-05-13

Samsung Care

Sorry to hear about what happened with the water filter. I know this must of caused a lot of problems for you. I am happy this is covered under warranty. This way, we can be sure to provide a resolution that is satisfactory to your concern. If you have further questions or just need to ensure you are getting the best assistance needed for the matter. You can always contact our Social Media team using the information below. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Use this ticket number:
 1143304021

Janet
1 (9,999)

2025-05-29

Redondo Beach, CA

1 (9,999)
I really need an effective water filter and this is the only one available for my frig. This filter is not helping with a majority of the issues in my drinking water. This is what an analysis from said about this water filter and my drinking water on the Coast of California. What Your Samsung Filter DOES NOT Remove - Critical Gaps for Your Water Quality Issues: - Arsenic (180x above guidelines) - Not removed by carbon filters - Requires reverse osmosis or specialized arsenic removal media - Uranium (12x above guidelines) - Not removed by carbon filters - Requires reverse osmosis or ion exchange - Nitrates (2x above guidelines) - Not removed by carbon filters - Requires reverse osmosis or ion exchange - Many disinfection byproducts - Only partial removal Carbon helps but doesn't eliminate compounds like: Dibromoacetic acid (91x above guidelines) Bromochloroacetic acid (74x above guidelines) Multiple other haloacetic acids
Helpful?
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-05-30

Samsung Care

Hi Janet, We understand how you feel regarding this filter. We are here to help you in any way we can. Samsung water filter meets NSF/ANSI standards 42, 53, and 401, which assures that various contaminants from the water have been reduced, including chlorine, lead, mercury, and emerging contaminants like pharmaceuticals. Should you still need support, please don’t hesitate to reach out to us through the channels below. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide us with this reference number (1149372978), and it will help our team pull up your information. ^Rodel

VB22
1 (9,999)

2024-11-04

Austin, TX

1 (9,999)
I refuse to drink water from the faucet since it has a horrible taste, hence the purchase of a filtration system. However, as of recent the water coming out of the refrigerator has the same taste, not only I but no one in the house wants to drink the water from the refrigerator any more. Not sure what happened to this filter but it's not what it used to be.
Helpful?
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2024-11-05

Samsung Care

Hi there, We understand how you feel regarding this water filter. We are here to help you in any way we can. We would like to speak to you directly to gather more details about your water filter and see how we can effectively assist you. Please feel free to get back to us the soonest via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147650779), to help our team pull up your information. Have a great day! ^Rodel

Anonymous
2 (9,999)

2023-12-30

San Juan, Puerto Rico

2 (9,999)
I ah e had my refrigerator for 2.5 years and it only had an ice maker. It eats through the filters in about 3.5 months. My previous Frigidaire filters were cheaper and lates about 9 months covering ice maker and water dispenser. Love the fridge but the filter cost is very high and short lasting. Samsung need to improve filter life and lower the cost.
Helpful?
Originally posted on Samsung US

Features

2 (9,999)

Performance

1 (9,999)

Design

4 (9,999)

Value

1 (9,999)
Response from Samsung:
2024-01-04

Samsung Care

Greetings! We understand your dismay about your Samsung water filters. We are here to help. The water filters from Samsung last approximately six months. We would want to speak with you directly to provide support and collect more details. Please reach us with the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146697982 to help our team pull up your information. Leo

Anonymous
1 (9,999)

2017-01-18

Saint Louis, MO, USA

1 (9,999)
The design of the DA29-00020B has been modified, and without a part number change, no longer locks into the water filter holder. I believe a new supplier of the filter made modifications that ignored the earlier models. Poor engineering effort not to check compatibility with earlier models. My French Door model is only four years old.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

1 (9,999)

Value

3 (9,999)
Response from Samsung:
2022-04-14

Samsung Care

Hi there, We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. It warms our hearts to know that our Samsung Refrigerator and filters are part of your family now. We recommend that you replace the water filter every six months for better quality water. We apologize for the inconvenience of the water filter doesn't fit. We will surely notate your feedback about this matter for better products in the future. I highly recommend clicking these links for a basic troubleshooting guide for future reference: The replacement filter doesn't fit in your refrigerator: https://www.samsung.com/us/support/troubleshooting/TSG01109722/ Proper guide in replacing the water filter: https://www.samsung.com/us/support/answer/ANS00060149/ I suggest clicking this link for a water filter: https://www.samsungparts.com/PartsList.aspx?PartType=WATER%20FILTER You may also use this link for regular maintenance of your refrigerator's lifetime: https://www.samsung.com/us/support/answer/ANS00079481/ If repair is needed, please take note of your warranty coverage: https://www.samsung.com/us/support/service/warranty/ If you need further assistance, please reach us through the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket number: 1144402748 Thank you for choosing Samsung. Have a great day. -Trisha-

Sierrarose
1 (9,999)

2023-03-11

1 (9,999)
Very upset, we tested the water it came up 385 ppm with a zero water tester. My zero water filter tested 0, bottled water tested 35. Tap water 600, but 385 is unacceptable. We tried 2 authentic Samsung water filters. Seems all the filters are not filtering water as well as other filters or sources of water eg. bottled. Not a happy customer.
Helpful?
Originally posted on Samsung US
Response from Samsung:
2023-03-13

SEA Care

Having clean water to drink is essential, Sierrarose. We can help you with the water filter of your refrigerator. The National Sanitation Foundation (NSF) and the American National Standards Institute (ANSI) have various standards to identify what is filtered by a water filter. Samsung's water filters are Carbon Filters rated for the NSF/ANSI 42, NSF/ANSI 53, and NSF/ANSI 401 standards. Replace the water filter in your Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS00060149/ For the immediate resolution of your concern, please get in touch with us via one of the following options for further assistance: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Have a great day. -John

BeachGoddess
4 (9,999)

2015-03-31

Huntington Beach, CA, USA

4 (9,999)
I love my Samsung Refrigerator. But I'm giving this review to warn consumers to please inspect your filter for small cracks etc before installing. My filter ruptured and flooded my house. The service technician had never seen this happen before, but said it could have been caused by the filter being dropped, causing cracks in housing.
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

4 (9,999)

Performance

2 (9,999)

Design

4 (9,999)

Value

3 (9,999)
MikeM68
1 (9,999)

2014-12-22

NY

1 (9,999)
The filter claims it can filter up to 300gal of water yet I haven't even used 5 gallons and its indicating I should replace it. I installed the frig. only 3 months ago with very light water consumption. I'd like to give this a higher rating but at $50 bucks a pop, I can't see using this if this is the life expectancy.
Helpful?
Originally posted on Samsung US

Features

3 (9,999)

Performance

1 (9,999)

Design

4 (9,999)

Value

1 (9,999)
Response from Samsung:
2022-04-14

Samsung Care

Hi MikeM68, We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. It warms our hearts to know that our Samsung Refrigerator and filters are part of your family now. We apologize for the inconvenience of the water filter only lasting less than 6 months. This happens depending on the quality of the water in your area and the amount of water you dispense, you may want to change the filter more or less frequently than the light suggests. We understand that our product is a little expensive, however, you won't regret the quality of water that will be produced. We will surely notate your feedback about this matter for better products in the future. I highly recommend clicking these links for a basic troubleshooting guide for future reference: Proper guide in replacing the water filter: Reset the water filter light. https://www.samsung.com/us/support/answer/ANS00060149/ I suggest clicking this link for a water filter replacement: https://www.samsungparts.com/PartsList.aspx?PartType=WATER%20FILTER You may also use this link for regular maintenance of your refrigerator's lifetime: https://www.samsung.com/us/support/answer/ANS00079481/ If repair is needed, please take note of your warranty coverage: https://www.samsung.com/us/support/service/warranty/ If you need further assistance, please reach us through the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket number: 1144403001 Thank you for choosing Samsung. Have a great day. -Trisha-

Chef206
3 (9,999)

2016-04-15

Memphis, TN, USA

3 (9,999)
I assume the product works fine, and this was the second time I replaced the filter as the schedule required. However, I hoped that after two weeks, the alert light notifying me to change the filter would have gone out. It is still there, although I changed the filer two weeks ago.
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

4 (9,999)

Performance

4 (9,999)

Design

5 (9,999)

Value

4 (9,999)
Response from Samsung:
2022-04-14

Samsung Care

Hi Chef206, We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. It warms our hearts to know that our Samsung Refrigerator and filters are part of your family now. We recommend that you replace the water filter every six months for better quality water. We apologize for the inconvenience of the water filter light indicator still lit up. We will surely notate your feedback about this matter for better products in the future. I highly recommend clicking these links for a basic troubleshooting guide for future reference: Proper guide in replacing the water filter: Reset the water filter light. https://www.samsung.com/us/support/answer/ANS00060149/ I suggest clicking this link for a water filter replacement: https://www.samsungparts.com/PartsList.aspx?PartType=WATER%20FILTER You may also use this link for regular maintenance of your refrigerator's lifetime: https://www.samsung.com/us/support/answer/ANS00079481/ If repair is needed, please take note of your warranty coverage: https://www.samsung.com/us/support/service/warranty/ If you need further assistance, please reach us through the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket number: 1144402857 Thank you for choosing Samsung. Have a great day. -Trisha-

sonigalaxy
5 (9,999)

2016-01-27

California, USA

5 (9,999)
I was skeptical to buy the same filter again but this filter worked great and so I decided to subscribe to filter renewal program with Samsung. Tried couple other replacement filters from online retailers but they didn't work out as good and somehow their quality was questionable.
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

4 (9,999)
Nkuli
5 (9,999)

2019-09-13

5 (9,999)
I bought my side by side with water/ice in December 2019, due to lack of plumbing I decided to use it without water filter installed, now after 6 months the display filter showing red, it used to be green, although the fridge still work perfectly I'm worried for more damages.
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

4 (9,999)
meomy1968
5 (9,999)

2011-12-15

Lake Jackson, Texas

5 (9,999)
I have purchased this water filter twice since I have had my Samsung fridge. Water taste great and ice too. No funny tasting water here. Plus this filter just lasts and lasts. I had to replace the one on my old fridge all the time. And changing the filter is quick and easy.
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Innovator
5 (9,999)

2015-10-20

Irmo, South Carolina

5 (9,999)
Have used this filter for several years making sure that I change it every 6 months. I provides clear, clean, water with no aftertaste. I stand by this filter without reservation as I do all Samsung products that I purchase....Excellent company with great customer service.
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
yelnatsa
5 (9,999)

2016-06-23

Gainesville FL

5 (9,999)
Apparently, Samsung produces a 'mineral water' version of this filter as well that is not sold on the Samsung site. I am not sure of the difference, but my guess is that the mineral water version does not filter out as many minerals as the fresh water version.
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

3 (9,999)
Hassan Naqvi
5 (9,999)

2021-11-11

Auckland

5 (9,999)
[This review was collected as part of a promotion.] [Employee of samsung-en_nz] This is an honest review written by a Samsung staff member who purchased this product. I bought the filter for my samsung fridge, these things last long and you can clearly feel the difference in water taste. Highly recommended.
I recommended this product.
Helpful?
Originally posted on Samsung New Zealand
Mitdat
3 (9,999)

2019-04-02

Westminter, California

3 (9,999)
I used a water quality tester, TDS meter, got ~ 35 from Samsung filter compares to ~ 20 to my reverse osmosis filter within 5 filters drinking water system. I connected my drinking water line to Samsung frig., but can not get rid of Samsung water filter.
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

2 (9,999)

Performance

3 (9,999)

Design

5 (9,999)

Value

2 (9,999)
Response from Samsung:
2019-04-13

Samsung Cares

I realize your experience has been less than ideal, and I'd like to change that. I want to help by providing you this link to an article with information that addresses your concerns: 1. Replace the Water Filter in Your Refrigerator: http://bit.ly/2SJMAHL Thank you for being a part of the Samsung family! ^Cat

Keyster10
5 (9,999)

2014-09-14

5 (9,999)
We love how our refrigerator's water filter is in a low side spot. It's inside and Easy to REACH, Easy to REMOVE, and Easy to INSTALL. We're even able to purchase the water filter at a lower price today than two years ago. We're happy customers.
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

4 (9,999)
AHulk
3 (9,999)

2025-07-14

Albuquerque, NM

3 (9,999)
The filter is great. The devil's packaging is atrocious. I needed a hacksaw and giant amount of internal rage to get the filter out of the package. And I'm lucky it didn't cut me to shreds in the process. Do better. O/5 for the packaging.
Helpful?
Originally posted on Samsung US

Features

4 (9,999)

Performance

4 (9,999)

Design

2 (9,999)

Value

4 (9,999)
Response from Samsung:
2025-07-14

SEA Care

Hi there, Giving genuine feedback on the water filter's package is crucial. Rest assured that we are working to improve our products and services with the help of your review. Should you need any support, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG). Have a great day! -Kimberly

jnewman833
4 (9,999)

2016-08-02

Winchester, KY 40391, USA

4 (9,999)
Didn't want to take a risk on aftermarket product, and was pleasantly surprised to see that the price directly from the website was very competitive - - better than the big box stores! I'll continue to use this product.
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

4 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Mullins
1 (9,999)

2024-03-09

1 (9,999)
I never wanted a subscription and now I cant cancel! Who can afford $53 randomly jerked out of their bank account. Too many hoops and time to try to speak with someone. This automated/robotic messaging system is a joke!
Helpful?
Originally posted on Samsung US
Response from Samsung:
2024-03-11

SEA Care

Hello Mullins, We can understand your disappointment about being continuously charged for these water filters. We want to speak to you directly to provide support and refer you to the correct department to turn off the automatic charging of these filters. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1146937588) to help our team gather your information. Have a great day. -John

buckybeaver
4 (9,999)

2017-02-12

Hampton, VA, USA

4 (9,999)
Little tricky for me to finally install the filter in the "locked" position. Now the red filter light on the front panel won't go off (instructions say the filter light should go off after holding for 3 seconds).
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

4 (9,999)

Performance

4 (9,999)

Design

2 (9,999)

Value

4 (9,999)
Dslgod
3 (9,999)

2014-04-02

3 (9,999)
I changed the filter with ease and water was great but my only down fall you can find other non samsung filters that work the same for cheaper. But it was a great filter i just found it cheaper somewhere else.
Helpful?
Originally posted on Samsung US

Features

4 (9,999)

Performance

3 (9,999)

Design

4 (9,999)

Value

2 (9,999)
Response from Samsung:
2022-04-14

Samsung Care

Hi Dslgod, We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. It warms our hearts to know that our Samsung Refrigerator and filters are part of your family now. We recommend that you replace the water filter every six months for better quality water. We understand that our product is a little expensive, however, you won't regret the quality of water that will be produced. We will surely notate your feedback about this matter for better products in the future. I highly recommend clicking these links for a basic troubleshooting guide for future reference: Proper guide in replacing the water filter: https://www.samsung.com/us/support/answer/ANS00060149/ I suggest clicking this link for a water filter replacement: https://www.samsungparts.com/PartsList.aspx?PartType=WATER%20FILTER You may also use this link for regular maintenance of your refrigerator's lifetime: https://www.samsung.com/us/support/answer/ANS00079481/ If repair is needed, please take note of your warranty coverage: https://www.samsung.com/us/support/service/warranty/ If you need further assistance, please reach us through the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket number: 1144403046 Thank you for choosing Samsung. Have a great day. -Trisha-

MsJP
5 (9,999)

2016-03-30

Florida

5 (9,999)
Purchased this to replace as suggested every six months. Item is easy to remove and replace. Water comes out clear and tastes good. Item seems to be a bit expensive, but we don't really have much choice.
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

3 (9,999)
N3RDY
5 (9,999)

2026-03-11

New York, NY

5 (9,999)
[This review was collected as part of a promotion.] Great filter, use filtered water practically everyday. Easy to slide in and remove. Love that Samsung made it super simple up in front, don't have to dig looking for where to put the filter in.
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Alameda
2 (9,999)

2024-09-26

2 (9,999)
OMG! the water filter packaging is terrible. 10 minutes to open that alone. CANNOT reset the water replacement light have replaced my icemaker 3 times!!! Luckily I bough the extended warranty
Helpful?
Originally posted on Samsung UK
1happypappy
4 (9,999)

2014-12-05

il.

4 (9,999)
The water filter is expensive but if you buy two or more there is a saving in cost . But don't buy the universal filters they may LOOK the same , but the only thing is they leak
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

3 (9,999)

Performance

4 (9,999)

Design

5 (9,999)

Value

2 (9,999)
badtobone
5 (9,999)

2013-05-17

port st lucie florida

5 (9,999)
Have I just bought this filter and it was so easy to remove the old and install the new less then five minutes Samsung makes easy to use and user friendly products thank you
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Kimmbo
2 (9,999)

2022-02-04

Auckland

2 (9,999)
This filter is great, and easy to use if you can source one. Never in stock anywhere to purchase. Also quite expensive for replacing every 6 months when the light comes on.
Helpful?
Originally posted on Samsung New Zealand
junrocket
5 (9,999)

2026-05-22

new york

5 (9,999)
[This review was collected as part of a promotion.] Installation is very easy. It took me only around 10 minutes to install. It fits really well. The water looks clean and has a good taste. Hope it will last a long time.
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Cynthia
4 (9,999)

2015-12-20

4 (9,999)
It works just fine, we are on well water and don't have any problem, it does slow down near the end of it's 6 months. But it's way too expensive in my opinion.
I recommended this product.
Helpful?

Features

4 (9,999)

Performance

3 (9,999)

Design

3 (9,999)

Value

1 (9,999)
Anonymous
5 (9,999)

2021-12-03

Wilmington, NC

5 (9,999)
i love the filter and the auto present in the mail every 6 months! very easy and keeps my water clean! and by subscribing, you save, can't beat that.
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
HappyDaze
5 (9,999)

2016-11-22

5 (9,999)
I was amazed at how easy it was to change the filter. I live where the water is VERY hard and this filter really works to make the water taste good.
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

4 (9,999)
JeffM23
5 (9,999)

2015-12-29

Leominster, MA, USA

5 (9,999)
We decided on the automatic 6 month replacement as it saves a lot of money. The new filter came quickly and took just a couple seconds to install.
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Gail
2 (9,999)

2020-04-24

2 (9,999)
Was not advised to get a different fridge due to tank water use. So I go through too many filters. Costs a fortune. Why so expensive for a filter?
Helpful?
Originally posted on Samsung Australia
veeana
5 (9,999)

2016-02-16

Alexandria, VA

5 (9,999)
I was pleased to get it fast and it was very easy to change it. just followed the instructions. I signed up for automatic delivery every 6 months
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

4 (9,999)
Sundar
1 (9,999)

2020-04-15

1 (9,999)
after installed this filter, the water taste is weird even i shed 3 buckets of water. i have ordered this product as an automatic purchase.
Helpful?
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2020-07-08

Samsung Cares

Hello Sundar! I have this link (https://bit.ly/3eblsMv) that I believe may be helpful. It has some steps you can take when the water or ice from the refrigerator does not taste right. ^Jecca

ashley
1 (9,999)

2023-02-28

1 (9,999)
I received a bad filter and had to replace less than a month later. The ice was fully white and tiny. And the water tasted like metal.
Helpful?
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-03-06

Samsung Care

Good day, ashley. All we want for you is to be able to grab a glass of fresh, cool water from your fridge whenever you want. To better assist you in changing the water filter and things to consider before changing it, please refer to the links below. Replace the water filter in your Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS00060149/ Changing the water filter on your Samsung refrigerator: https://www.youtube.com/watch?v=okAfV86M0iw The water filters designed to work on your Samsung fridge can be found on our website below. https://www.samsung.com/us/search/searchMain/?searchTerm=water%20filter&item_type=Home+Appliances+Accessories If you require further assistance in the future, please do not hesitate to reach us through the channels listed below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1145529062) to help our team pull up your information when you message us. Have a wonderful day! —Vannesa

Ed2Consultabt
5 (9,999)

2016-07-13

Northern KY

5 (9,999)
The Samsung filter works great. It filters out more harmful water contaminants than the after market filters. Great tasting water!
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Fingle
5 (9,999)

2016-03-10

Orlando, FL

5 (9,999)
I purchased this refrigerator filter and it works perfectly. It was very easy to install and at a good price with timely delivery.
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
JamesPJr
5 (9,999)

2016-07-12

Copperas Cove, TX, USA

5 (9,999)
This water filter was very easy to install. They also offer a subscription service so I now don't have to remember to reorder it.
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Banny
4 (9,999)

2017-03-10

Utah

4 (9,999)
I am going to love this fridge if it has durability over time. It is very pretty and looks like I am going to really enjoy it.
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

4 (9,999)

Performance

4 (9,999)

Design

4 (9,999)

Value

4 (9,999)
SamsungGuy111
4 (9,999)

2016-01-11

Atlanta

4 (9,999)
There is so many generic brand filters and mixed reviews on them. This is my 3rd filter. It works great and water tastes good.
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

4 (9,999)

Performance

4 (9,999)

Design

4 (9,999)

Value

4 (9,999)
Nicolasmg
1 (9,999)

2017-11-30

1 (9,999)
Have to change it after 4 months, about 40 gallons used. It's cheaper to buy bottled water. I will make a formal complaint.
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Tiffanie Yulo
4 (9,999)

2023-07-15

4 (9,999)
We use a Samsung refrigerator with a water filter and love it. Does it use a psf473 filter to remove pfas from the water?
Helpful?
Originally posted on Samsung US
Dondo
1 (9,999)

2015-07-28

1 (9,999)
i tested my water pre and post filter using an electronic ppm tester and results where exactly the same ppm.
Helpful?
Originally posted on Samsung UK
Sammy1107
3 (9,999)

2015-08-11

Ny

3 (9,999)
It's really good but it dyes fast I have been changing it every other month they should make it last longer
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

3 (9,999)

Performance

2 (9,999)

Design

3 (9,999)

Value

3 (9,999)
Response from Samsung:
2022-04-14

Samsung Care

Hi Sammy1107, We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. It warms our hearts to know that our Samsung Refrigerator and filters are part of your family now. We apologize for the inconvenience of the water filter only last every other month. This happens depending on the quality of the water in your area and the amount of water you dispense, you may want to change the filter more or less frequently than the light suggests. We will surely notate your feedback about this matter for better products in the future. I highly recommend clicking these links for a basic troubleshooting guide for future reference: Proper guide in replacing the water filter: https://www.samsung.com/us/support/answer/ANS00060149/ You may also use this link for regular maintenance of your refrigerator's lifetime: https://www.samsung.com/us/support/answer/ANS00079481/ If repair is needed, please take note of your warranty coverage: https://www.samsung.com/us/support/service/warranty/ If you need further assistance, please reach us through the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket number: 1144402913 Thank you for choosing Samsung. Have a great day. -Trisha-

Bobypilote
1 (9,999)

2024-05-02

1 (9,999)
Just bought a replacement filter to discover that it does not fit anymore. I’m done with Samsung products.
Helpful?
Originally posted on Samsung CH
Erock754
4 (9,999)

2022-09-03

New zealand NZ

4 (9,999)
Took a while to arrive since no one had it in stock so i got 2 and will order 2more when i use my second 1
I recommended this product.
Helpful?
Originally posted on Samsung New Zealand
Faisal
1 (9,999)

2024-08-18

Canada Hamilton

1 (9,999)
The company hides the filter and does not want to sell it! So there is no help to know the right filter
Helpful?
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2024-08-19

SEA CARE

Hi there, We understand where you're coming from. Please know that we're here to help you out, Faisal. We recommend you contact our Samsung Parts Team at (800) 627-4368. Available from Mon-Fri between 9:00 a.m. - 6:30 p.m. EST. They can check the availability and compatibility of the water filter that you wish to purchase. Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147453954, to help our team pull up your information. Have a great day! ^Chrystel

Femsy
1 (9,999)

2023-04-11

laurel,md

1 (9,999)
Bought and installed a brand new samsung filter but keep getting the message to replace the filter.
Helpful?
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-04-17

Customer Care

Greetings, Thank you for raising your experience with the water filter, Femsy. To ensure your water is always clear and delicious, change the water filter every six months or if needed. When you see the filter change icon or receive a message, you'll know it's time to change the filter. For instructions to properly change the water filter, please see this guide about how to "Replace the water filter in your Samsung refrigerator": https://www.samsung.com/us/support/answer/ANS00060149/ You may also watch this video about "Changing the water filter on your Samsung refrigerator": https://www.youtube.com/watch?v=okAfV86M0iw Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1145676759, to help our team pull up your information. Have a great day! ^Chrystel

rtmccoll
5 (9,999)

2026-03-11

5 (9,999)
[This review was collected as part of a promotion.] Great filter, fits perfect and easy to replace. Last a long time and produces fresh clean water.
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

4 (9,999)
Lex2
5 (9,999)

2015-10-17

Fairburn ga

5 (9,999)
Wanted to buy original filter as opposed to a generic filter and I am extremely glad that I did
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Mike
5 (9,999)

2026-03-11

5 (9,999)
[This review was collected as part of a promotion.] Certified Samsung, not a knockoff. Packaged well, good instructions and traded off install
Helpful?
Originally posted on Samsung US
Mmmmmmmm
5 (9,999)

2016-06-23

Maine

5 (9,999)
I love everything about this one. I love the drawer between the refrigerator and freezer.
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

4 (9,999)
Tdcjppd
4 (9,999)

2015-04-30

Katy, Texas

4 (9,999)
This product does a great job filtering water and last a long time without replacement.
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

4 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

3 (9,999)
XenaIL
1 (9,999)

2017-09-26

IL

1 (9,999)
Water trickled out when filter installed. With filter removed the flow was normal.
Helpful?
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

2 (9,999)

Value

1 (9,999)
Response from Samsung:
2022-04-14

Samsung Care

Hi XenaIL, We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. It warms our hearts to know that our Samsung Refrigerator and filters are part of your family now. We recommend that you replace the water filter every six months for better quality water. We apologize for the inconvenience about the water dispenser dispensing water slowly. We will surely notate your feedback about this matter for better products in the future. I highly recommend clicking these links for a basic troubleshooting guide for future reference: Water dispenses slowly: https://www.samsung.com/us/support/troubleshooting/TSG01001875/ Proper guide in replacing the water filter: https://www.samsung.com/us/support/answer/ANS00060149/ You may also use this link for regular maintenance of your refrigerator's lifetime: https://www.samsung.com/us/support/answer/ANS00079481/ If repair is needed, please take note of your warranty coverage: https://www.samsung.com/us/support/service/warranty/ If you need further assistance, please reach us through the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket number: 1144402691 Thank you for choosing Samsung. Have a great day. -Trisha-

Smooth as Silk
4 (9,999)

2020-03-19

Florida

4 (9,999)
easy to install but i did it three times to be sure it was in the locked position.
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

4 (9,999)

Design

5 (9,999)

Value

4 (9,999)
EngineersLoveSamsung2
5 (9,999)

2015-07-08

Tulsa, OK, USA

5 (9,999)
Great design for a water filter, easy to install, and simply provides great water!
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
ZmanJ
3 (9,999)

2016-04-18

Columbus, OH, USA

3 (9,999)
The filter is excellent but the price is too high. We need lower prices Samsung!
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

2 (9,999)
Response from Samsung:
2022-04-14

Samsung Care

Hi ZmanJ, We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. It warms our hearts to know that our Samsung Refrigerator and filters are part of your family now. We recommend that you replace the water filter every six months for better quality water. We understand that our product is a little expensive, however, you won't regret the quality of water that will be produced. We will surely notate your feedback about this matter for better products in the future. I highly recommend clicking these links for a basic troubleshooting guide for future reference: Proper guide in replacing the water filter: https://www.samsung.com/us/support/answer/ANS00060149/ I suggest clicking this link for a water filter: https://www.samsungparts.com/PartsList.aspx?PartType=WATER%20FILTER You may also use this link for regular maintenance of your refrigerator's lifetime: https://www.samsung.com/us/support/answer/ANS00079481/ If repair is needed, please take note of your warranty coverage: https://www.samsung.com/us/support/service/warranty/ If you need further assistance, please reach us through the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket number: 1144402790 Thank you for choosing Samsung. Have a great day. -Trisha-

Roohi
5 (9,999)

2024-07-02

5 (9,999)
It worked out well!! I am glad I bought it from Samsung and Not other website
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Forte05
5 (9,999)

2023-07-05

Hialeah, FL

5 (9,999)
I bought it a couple of weeks ago and it’s great and I will continue using it
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
BigJuicyinthehouse
5 (9,999)

2016-02-17

MI

5 (9,999)
The water and the ice cubes taste very good, there is no nasty after taste
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Kaycue73
5 (9,999)

2016-09-13

5 (9,999)
We were impressed with how easy it was to change out... great design!!
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
5596 kalanaianaole hwy
4 (9,999)

2023-05-19

hawaii

4 (9,999)
I brought this a month ago and replaced the old one, great product.
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

4 (9,999)

Performance

4 (9,999)

Design

4 (9,999)

Value

4 (9,999)
gina4you
5 (9,999)

2016-01-11

5 (9,999)
This waterfilter is doing a great job and is very easy to install
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
mgpodiatry
4 (9,999)

2024-03-01

4 (9,999)
♡♡♡^^,☆☆☆BLESSINGS WORRY NOT, PRAY FOR EVERYTHING,LORDBLESS<>--/
Helpful?
Originally posted on Samsung US
HHLee
5 (9,999)

2026-03-25

5 (9,999)
[This review was collected as part of a promotion.] Simple filter, easy replacement, works well and can't complain!
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

4 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

4 (9,999)
wafflesyumyum
1 (9,999)

2015-12-12

OK

1 (9,999)
the end hole size was made smaller, so it doesn't work as well.
Helpful?
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2022-04-14

Samsung Care

Hi wafflesyumyum, We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. It warms our hearts to know that our Samsung Refrigerator and filters are part of your family now. We recommend that you replace the water filter every six months for better quality water. We apologize for the inconvenience of the water filter doesn't fit. We will surely notate your feedback about this matter for better products in the future. I highly recommend clicking these links for a basic troubleshooting guide for future reference: The replacement filter doesn't fit in your refrigerator: https://www.samsung.com/us/support/troubleshooting/TSG01109722/ Proper guide in replacing the water filter: Reset the water filter light. https://www.samsung.com/us/support/answer/ANS00060149/ I suggest clicking this link for a water filter replacement: https://www.samsungparts.com/PartsList.aspx?PartType=WATER%20FILTER You may also use this link for regular maintenance of your refrigerator's lifetime: https://www.samsung.com/us/support/answer/ANS00079481/ If repair is needed, please take note of your warranty coverage: https://www.samsung.com/us/support/service/warranty/ If you need further assistance, please reach us through the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket number: 1144402879 Thank you for choosing Samsung. Have a great day. -Trisha-

Farmtough
5 (9,999)

2016-08-02

Pittsford, MI

5 (9,999)
The filter makes our well water taste like bottled water!
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
larisa
5 (9,999)

2023-07-22

5 (9,999)
Good one and fit.ths company and any worker inthis place
Helpful?
Originally posted on Samsung US
Tuliplips
5 (9,999)

2024-05-27

5 (9,999)
These are the best kind , don’t use other water filters.
Helpful?
Originally posted on Samsung US
John Y
5 (9,999)

2026-05-20

Virginia

5 (9,999)
[This review was collected as part of a promotion.] Filters water great. Great taste. Really Lasts long
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
GBPl
5 (9,999)

2023-06-29

Anklam

5 (9,999)
Schnelle Lieferung, sehr gutes Produkt!
I recommended this product.
Helpful?
Originally posted on Samsung Germany
Response from Samsung:
2023-06-30

Samsung Service Team

Hallo, wir danken dir für die positive Rezension.

* Key features may different from Key Spec