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HAFCU1/XAA Side-by-Side & French Door Refrigerator Water Filter, 6 months/1200L

Mystic White
HAFCU1/XAA

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HAFCU1/XAA Side-by-Side & French Door Refrigerator Water Filter, 6 months/1200L
Mystic White

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Features

Compatible models

Fits in

RS22HDHPN, RS27FDBTN, RB195BSSB, RF263AEBP, RF263AEPN, RF263AERS, RF263AEWP, RF263AFBP, RF263AFRS, RF263AFWP, RF265AABP, RF265AARS, RF265AASH, RF265AAWP, RF265ABBP, RF265ABPN, RF265ABRS, RF265ABWP, RF266AABP, RF266AARS, RF266AASH, RF266AAWP, RF266ABBP, RF266ABPN, RF266ABRS, RF266ABWP, RF266AEBP, RF266AEPN, RF266AERS, RF266AEWP, RF266AFRS, RF267AABP, RF267AARS, RF267AASH, RF267AAWP, RF267ABBP, RF267ABPN, RF267ABRS, RF267ABWP, RF267AEBP, RF267AEPN, RF267AERS, RF267AEWP, RF267AFBP, RF267AFRS, RF267AFWP, RF267HERS, RF268ABBP, RF268ABPN, RF268ABRS, RF268ABWP, RF26DEPN, RF26VABBP, RF26VABPN, RF26VABWP, RF26XAEBP, RF26XAEPN, RF26XAERS, RF26XAEWP, RF28HDEDP, RFG237AAB, RFG237AAP, RFG237AAR, RFG237AAW, RFG237ACR, RFG238AAB, RFG238AAP, RFG238AAR, RFG238AAW, RFG295AAB, RFG295AAP, RFG295AAR, RFG295AAW, RFG297AAB, RFG297AAP, RFG297AAR, RFG297AAW, RFG297ACB, RFG297ACR, RFG297ACW, RFG298AAB, RFG298AAP, RFG298AAR, RFG298AAW, RFG299AAR, RH269LBSH, RM257ABBP, RM257ABRS, RM257ACPN, RM257ACRS, RS21HKLBG,

Genuine Samsung Filters

Samsung filters are designed to work with Samsung refrigerators to avoid the risk of flooding while giving you clean, filtered water.

Authenticity Tag

Use our Authentication Tag to make sure your filter is a genuine Samsung filter.

Digital Inverter Compressor

The Digital Inverter Compressor automatically adjusts its speed in response to cooling demand across 7 levels. As a result, it’s quieter and uses up to 50% less power.

Specifications

  • Capacity

    300 gal

  • Net Dimension (WxHxD)

    7.2 X 7.2 X 14.2 mm

  • Net Weight (kg)

    0.266 

  • Internal

  • NSF 42 for Chlorine Odor and Taste Reductions NSF 53 for Cysts, Turbidity, Lead, Asbestos, Benzene, Carbofuran, p-Dichlorobenzene and Mercury

  • Installation

    90° Rotate and Lock

  • DA97-06317A

  • DA29-00003G (replacing old model DA29-00003B and also compatible)

Reviews

HAFCU1/XAA Side-by-Side & French Door Refrigerator Water Filter, 6 months/1200L

1.6

Recommended by 14% of customers.

Write a review
5 stars 9%
4 stars 7%
3 stars 0%
2 stars 0%
1 stars 84%
Features 2.0
Performance 2.0
Design 2.0
Value 2.0
AI review summary
  • The Samsung water filters generally perform well when they fit properly
  • Many customers have experienced compatibility issues with the new filter models (DA29-00003G) not fitting in their existing refrigerators as expected
  • Some users report needing to forcefully install the filters or modify them
  • Users feel Samsung has not adequately addressed the problem or provided clear communication about the design changes
  • A few reviews praise the filters' performance
  • The overall sentiment is that Samsung should resolve the compatibility concerns and improve customer support
AI-generated from customer ratings & reviews, and may include incentivized reviews.

Filters

Relevancy sort puts the best reviews at the top. We look at things like helpfulness votes, latest review, pictures and other traits that readers look for in their reviews.

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45 Reviews

Carol
1 (9,999)

2020-12-10

1 (9,999)
samsung changed the fitting at the top of the filter so it no longer fits in the housing. i tried the online chat and then called the number they suggested to speak directly to a person. the advice for making the new filter fit was inaccurate. no amount of force would work. i tried amazon and ebay hoping to find the older model to no avail. our service person said the whole housing would have to be replaced to accommodate the new filter design. no warning ahead of time from samsung about the change and no opportunity to purchase the older filter design. do to this and several other required service calls, this will be my last samsung product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Response from Samsung:
2020-12-11

Samsung Care

Thank you for sharing your feedback with us. Your feedback is essential to improving Samsung's products. I think the design of our water filters is something we need to look into and this review is very helpful for us to go in the right direction. ^Pat

newly anti samsung
1 (9,999)

2024-09-02

1 (9,999)
Just like literally everyone else, I had to nearly break the water filter housing to get the new filter in because Samsung in their infinite wisdom decided to change the locking design, and designed it in a way that you have to use an old one to rotate the tumbler. If you tossed out your old filter; you're outta luck, buy a new fridge Thankfully it actually went in. But between this and literally every fridge repair-guy refusing to work on a Samsung fridge, the only word-of-mouth recommendation Samsung deserves is "avoid like the plague". I expect this kinda thing from a knock-off brand, not the official product. Get it together Samsung, do better.
Helpful?
Originally posted on Samsung Australia
Contessa
1 (9,999)

2014-01-26

Canada

1 (9,999)
Purchased a new Samsung French Door fridge on Thursday had the water & ice hooked up Friday We have been flushing out the water dispenser since then and still have the bad taste in the water! How much longer will it take? Our previous fridge had the long cylinder filter and they work well! This squat round filter does not seem to be as good. Anyone else feel the same?
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

3 (9,999)

Value

1 (9,999)
Seabass71
1 (9,999)

2020-11-16

Vallejo, CA

1 (9,999)
similar to others on here, i noticed the new replacement filter i bought didn't fit in the refrigerator i bought only 2 years ago. i wasted nearly $100 on replacement filters because 1) best buy doesn't do exchanges on an opened water filter and 2) i thought the first one was a manufacturing error and you can't tell until you actually open the package. so now i have a fridge that i can't use for water or ice. i just went through a chat with a service representative. they said to expect an email response within 2 business days. i expect them to send me a new refrigerator filter fitting at no cost to me to resolve this. if they do not, the 1 star rating will remain and it is doubtful i will purchase another large item appliance from samsung ever again.
Helpful?
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2020-11-17

Samsung Care

I can understand your concern. If have any questions, please feel free to contact our Social Media team by using the link below. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 This is your ticket number: 1142626968

Semper Fi
1 (9,999)

2022-02-18

1 (9,999)
greetings. i feel the pain here. here’s my caveman fix, less samsung recommendations: install the filter up to the point it refuses to lock-in. apply some pressure. pull the filter out. look at the impressions on the filter teeth (see pic from another caveman). shave off material below the first tooth impression attempting to keep the same design shape. then basically remove the aft or the third tooth above the base (see pic). you can use a regular file that you would find in your toolbox. a course file to start, then a fine one to smooth out, or as i use, a dremel tool to file it down (be careful with a powered dremel as it can take a lot off fast). keep at it until it fits. always works for me. only use filters with nsf 42, 53, 401 protections. hope this helped.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Response from Samsung:
2022-04-01

Samsung Care

Hello Semper Fi, Thank you for reaching out and sharing your experience with us about the water filter in your Samsung refrigerator. I understand you had difficulties replacing your water filter as it doesn't fit in your refrigerator. We appreciate your patience in dealing with the situation and we apologize for the inconvenience this has caused you. We are here to help. To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01109722/ to guide you if the replacement filter doesn't fit in your refrigerator. Another link you can check is this one https://www.samsung.com/us/support/answer/ANS00060149/ on how to replace the water filter in your Samsung refrigerator. I also recommend watching the video on this link https://www.youtube.com/watch?v=ADl9sxfPADE on how to replace the water filter. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number is 1144357540. -Noraina

Azmatb
4 (9,999)

2020-03-04

4 (9,999)
Bought the filter 3 times. 2 times from Reliable Parts and 1 time from Samsung. The filter top fitting is changed. Samsung said to call a technician and to change the mechanism. Not happy. After spending couple of thousand dollars on a Samsung fridge, and now Samsung changing this mechanism is not good. Product development team, please take note. I still like the Fridge better than other products out there. But something like this causes frustration.
I recommended this product.
Helpful?

Features

4 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
John
1 (9,999)

2020-11-26

1 (9,999)
kinda crazy, that a company could be so incompetent, but samsung has achieved that status with the faulty redesign of this filter. it does not fit my samsung refrigerator after the redesign. and, to top it all off, samsung has been receiving this compliant for the last 3 years, and has done nothing to address the issue. please, don't waste your time and money, ditch samsung. i will never purchase any samsung product going forward!
Helpful?
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2020-11-27

Samsung Care

I completely understand your concern and see where you are coming from. I have some troubleshooting steps that may help resolve your dilemma. Take a look at the link below. Thank you for being a Samsung Customer. ^Pat https://www.samsung.com/us/support/troubleshooting/TSG01109722/

cynk
1 (9,999)

2021-01-04

NY, NY

1 (9,999)
i purchase your refrigerator based o what i know about other products, i have a very expensive refrigerator that i cant get filters for, the product number is the same but the item is not. the filter will not fit not matter how hard to try and da29-00003b and da29-00003g is not the same. someone needs to look at the product. a blind man can see that. i now have a refrigerator that is useless.
Helpful?
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2021-01-05

Samsung Care

I was able to find some tips on how to help get the water filter in your unit. These helpful tips are universal for our water filters. Let us know if this helps. ^Pat https://www.samsung.com/us/support/troubleshooting/TSG01109722/

unhappy shopper
1 (9,999)

2012-08-28

England

1 (9,999)
Not a happy customer I have been buying these filters for years only to be told the filter has now been re-designed and it no longer fits my fridge - apparently my fridge is deemed to be too old!!! I didn't realise my fridge came with a sell by date and Samsung would stop making the appropriate filters thus resulting in the fact we can no longer use the cold water facility.
Helpful?
Originally posted on Samsung UK
Upset
1 (9,999)

2021-01-03

Granbury,Texas

1 (9,999)
i purchased a replacement filter (da29-00003g) for my rfg298aars fridge, it doesn’t fit. why have you changed the size of the notches in the filter. what kind of quality control do you have at samsung.. apparently i am not the only one with this complaint. in other words i don’t need to send a photo, someone already has. what are you going to do to resolve this issue.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Response from Samsung:
2021-01-04

Samsung Care

Your feelings about the product are understandable. We're going to see what we can do to change this experience to a better one. Can you reach out to us by using the information below so we can investigate the concern further? ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Use this ticket number: 1142803832

HarryN
1 (9,999)

2019-12-15

1 (9,999)
I have tried numerous times to replace my filter only to find the design has changed. This is not compatible with my appliance, apparently deemed "old" being 5 years old (with a 10 year warranty??!) Why change the design and keep the old product number? Been wasting my time trying to buy a replacement that isn't available. Won't be buying a Samsung fridge in future.
Helpful?
Originally posted on Samsung UK
Ricky
1 (9,999)

2024-04-17

1 (9,999)
Just like everyone else, this filter does not fit my older Samsung fridge despite being listed as the compatible filter. Also, the stupid "twist your old filter all the way to the left to reset the lock" troubleshooting guide did not work for me, and sounds like a great way to break your water filter completely. Ridiculous that Samsung hasn't addressed this issue.
Helpful?
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2024-04-18

SEA Care

Ricky, we understand your fridge needs a compatible water filter. To assist you further, we need your fridge's model number. You can also check the availability and compatibility of your fridge's water filter by contacting Samsung's official parts distributor for customers purchasing Samsung parts or accessories. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday. I have also shared this link to help you replace the water filter. Please choose " Replacing the water filter (HAFCU1 filter types)." Replace the water filter in your Samsung refrigerator https://www.samsung.com/us/support/answer/ANS00060149/ Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147056688) to help our team pull up your information. Have a great day. ^Camille

Dan Stone
1 (9,999)

2023-10-21

London, UK

1 (9,999)
Samsung really messed up by producing two different key lock mechanisms fir the same model of filter. Also, their website even recommends a tall slim filter for my fridge instead of tge short fat one it actually needs! On top of that, it's NOT easy to remove and old filter, especially due to it's location. They can't have got it any more wrong!
Helpful?
Originally posted on Samsung US

Features

4 (9,999)

Performance

3 (9,999)

Design

1 (9,999)

Value

2 (9,999)
Response from Samsung:
2023-10-23

SEA Care

Hi Dan Stone, I can't imagine how hard it is to install the water filter in your fridge. Allow us to assist you with the water filter. Please see the "Fits Models" section under specs from the Samsung website to ensure the compatibility of the refrigerator with the water filter. Samsung website: https://www.samsung.com/us/home-appliances/home-appliances-accessories/refrigerators/hafcu1-water-filter-hafcu1-xaa/#specs Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146438382 to help our team pull up your information. Have a great day. ^Aloe

WC1313
1 (9,999)

2023-09-02

Walnut Creek, California

1 (9,999)
I've had my Samsung French door refrigerator for 11 years. Love the fridge. However, I will never buy another Samsung fridge again after the disgusting way Samsung has treated its customers by changing the water filter so it doesn't fit older models. How hard is it to market two styles of filter? How did you think we were going to react?
Helpful?
Originally posted on Samsung US
Response from Samsung:
2023-09-04

SEA Care

Hi there, We understand where you're coming from, and we wish to aid you with the water filter. We would love to speak to you directly to further discuss the water filter. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146238842, to help our team pull up your information. Have a great day! ^Chrystel

Jane
1 (9,999)

2016-10-26

1 (9,999)
As per the previous review I am furious that Samsung have changed the filter fitting so that I cannot replace with a new filter. Even the picture on the box is different from the filter fitting inside. It also varies from the picture above. Complete lack of faith in Samsung. Will be taking this further. Disgraceful.
Helpful?
Originally posted on Samsung UK
disasteraverted
5 (9,999)

2026-05-09

Amarillo, TX

5 (9,999)
https://www.samsung.com/us/support/troubleshooting/TSG01109722/ These "retrofit" instructions provided by Samsung worked like a charm!! New "updated" filter finally installed with above troubleshooting instructions (link above). Husband now happy and I don't have to cancel my subscription to these filters.
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

5 (9,999)
CJWH
1 (9,999)

2020-10-16

1 (9,999)
i have a seven year old samsung refrigerator. why on earth would you change the design for the water filter? i live in a city where the water is very questionable. so you're telling me that now i either have to buy a new refrigerator or go out and buy bottled water? what a total disappointment!!
Helpful?
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2020-10-19

Samsung Care

Anyone would be disappointed if they had to endure this. Thank you for sharing your experience with us. I realized this situation is less than ideal. We hope to have different options for the customers who are in the same position as you, in the future. ^Pat

Lber
1 (9,999)

2020-10-15

NC

1 (9,999)
I bought this item from 2 other suppliers and they do not fit my refrigerator even though it has the same model number as the ones I have used for 10 years. I was led to believe that this problem was unheard of but I see otherwise from reviews. Very disappointed.
Helpful?
Originally posted on Samsung US
Response from Samsung:
2020-10-16

Samsung Care

We value your opinion and appreciate you sharing your experience with your water filter. Try taking a look at the link below for detailed steps on how to resolve this problem. ^Pat https://www.samsung.com/us/support/answer/ANS00060149/

Sick
1 (9,999)

2024-11-28

1 (9,999)
I purchased my Samsung refrigerator in 2012, the filter that was match to my model no longer fits. I am very disappointment with my Samsung frig, the ice maker also doesn't work and this is my 2nd replacement. I will never purchase another Samsung again.
Helpful?
Originally posted on Samsung US
Response from Samsung:
2025-03-26

SEA Care

Hello there, We understand your frustration if the water filter does not fit your fridge. We want to speak to you directly to get the model number of your fridge so we can provide the compatible water filter. I have also included these links to help you check the compatible filter for your fridge, troubleshoot your ice maker issue, and provide a guide to help you if the water filter does not fit your fridge. Please click on the embedded word and watch the video if one prompts. Water Filter Finder https://www.samsung.com/us/home-appliances/refrigerators/water-filters/find-your-water-filter/ Samsung ice maker is not working https://www.samsung.com/us/support/troubleshoot/TSG10002387/#samsung-ice-maker-is-not-making-any-ice Replacement filter doesn't fit in your refrigerator https://www.samsung.com/us/support/troubleshooting/TSG01109722/ Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1148668050) to help our team pull up your information. Have a great day. ^Camille

nomoresamsung
1 (9,999)

2025-11-24

1 (9,999)
Samsung appliances suck! I bought a dishwasher that failed after two years. Now they change the filter profile on replacement cartridges for my expensive side by side and the H20 filter is no longer replaceable. I WILL NEVER BUY ANOTER SAMSUNG!!!!!!!
Helpful?
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-11-26

SEA Care

Hi there, Thank you for bringing this to our attention. We want to speak to you directly to provide support and see what options we can offer to help you with the water filter. Feel free to connect with us through the following platform. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please provide us with this reference number (1151414406) when you message us so our team can retrieve your information. Thank you. -Kimberly

Janjanjan
1 (9,999)

2025-06-25

Sussex

1 (9,999)
Locking filter is incorrectly shaped. It is not fit for purpose. I have bought many of these over the years I have had had my fridge freezer. Very annoying and a complete waste of money. Do not buy. I purchased the correct filter for my fridge.
Helpful?
Originally posted on Samsung UK
upset about purchase
1 (9,999)

2023-02-05

1 (9,999)
Bought 3 pack of filters because they listed filtering out everything I needed the filters for. Big problem, will not install in the refrigerator. Turns me off Samsung when it is time to replace my 10 plus year old Samsung refrigerator.
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-02-06

Operations

Hi there, thank you for reaching out. We're here to help. Could you please tell us more about the situation? Get in touch at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/) 

mailla
4 (9,999)

2024-05-25

4 (9,999)
Bonjour, oui , ce filtre convient bien à mon frigo, j'ai juste un doute , quand je le met, il semble ne pas bien tenir en place, mais au bout d'un moment (la pression de l'eau, je ne sais pas) il tient bien.
Helpful?
Originally posted on Samsung France
Response from Samsung:
2024-05-27

Service clients Samsung

Bonjour mailla, Merci d'avoir partagé votre point de vue sur notre produit. Nous tenons à vous assurer que vos commentaires ont été pris en compte dans notre démarche d'amélioration continue. Pour toute suggestion sur la manière dont nous pourrions nous améliorer, n'hésitez pas à partager vos idées sur notre communauté : https://www.samsung.com/fr/apps/samsung-members/ Cordialement Charlie, Service clients Samsung

SJT0
4 (9,999)

2023-08-25

4 (9,999)
This filter is easy to change, follow the instructions. This definitely needs a push upwards to engage the 'O' rings on to their location surfaces. I wet the rings before the new filter goes into place.
Helpful?
Originally posted on Samsung UK
Charlie
5 (9,999)

2015-07-16

5 (9,999)
Since moving to the area I now live in I haven't been able to drink tap water, due to whatever additives or processes South Staffordshire Water company put into our water supply. It's got so bad that my throat swells and I then struggle to eat! I recently bought a fridge that requires these filters for the mains water supply that is plumbed into the fridge. As you can guess I was sceptical about drinking the water - no other filtering process has had any effect to help the reaction I get. But to my delight I tentatively discovered I can drink the water from my fridge after it has passed through the filtering system, with no reaction at all to myself and the water tastes nicer too. If anyone else has a similar problem I highly recommend. They are however the most expensive filter I have ever come across and a tad fiddly to fit with the force required above a glass shelf. But I guess over time the money I will save on buying bottled water will cover the cost. I sincerely hope however that production of these will continue for the life of my fridge/freezer, otherwise I will not be a happy lady.
I recommended this product.
Helpful?
Originally posted on Samsung UK
MRBw2B
1 (9,999)

2019-09-08

1 (9,999)
as a number of people have noted, these filters no longer fit. it seems samsung is unwilling to remedy the problem, so now we are stuck with a refrigerator that does not have a water filter.
Helpful?
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2019-09-09

Samsung Cares

I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. J&J International is Samsung's official parts distributor for customers purchasing Samsung parts or accessories. To place an order you can go online at www.samsungparts.com, or by phone at 800-627-4368. J&J's hours of operation are 9:00 am - 8:30 pm EST, Monday – Friday. Thank you for being a part of the Samsung family. ^Cat

Jenice Moon
5 (9,999)

2024-12-18

5 (9,999)
I bought the SAMSUNG Water Filter about two months ago. They finally changed the design of the filter tap, and it now fits perfectly with my refrigerator. And the water tastes good.
I recommended this product.
Helpful?

Features

4 (9,999)

Performance

4 (9,999)

Design

4 (9,999)

Value

4 (9,999)
Anonymous
1 (9,999)

2019-06-06

Houston, TX

1 (9,999)
they changed the design. it doesn't fit my fridge. old filter is on the left and new on the right. its the same part number! the website says it fits my rf26xaers.
Helpful?
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2019-06-07

Samsung Cares

I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. J&J International is Samsung's official parts distributor for customers purchasing Samsung parts or accessories. To place an order you can go online at www.samsungparts.com, or by phone at 800-627-4368. J&J's hours of operation are 9:00 am - 8:30 pm EST, Monday – Friday. Thank you for being a part of the Samsung family. ^Cat

2belgiantervs
1 (9,999)

2017-07-21

Reading PA

1 (9,999)
In May 2017, we had a filter crack and create a flood in the kitchen. Installed a new one and two months later, the exact same thing happened. What is going on?
Helpful?
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2022-06-05

Samsung Care

Hi 2belgiantervs, We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. It warms our hearts to know that our Samsung Refrigerator and filters are part of your family now. We apologize for the inconvenience of the water filter crack and flooding on your floor. We will surely notate your feedback about this matter for better products in the future. I highly recommend clicking these links for a basic troubleshooting guide for future reference: Proper guide in replacing the water filter: https://www.samsung.com/us/support/answer/ANS00060149/ Replacement filter doesn't fit in your refrigerator: https://www.samsung.com/us/support/troubleshooting/TSG01109722/ Water leaks in a refrigerator: https://www.samsung.com/us/support/troubleshooting/TSG01001852/ You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime. https://www.samsung.com/us/support/answer/ANS00079481/ If repair is needed, please take note of your warranty coverage: https://www.samsung.com/us/support/service/warranty/ If assistance is needed, please reach us with the following options to further assist you: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket number: 1144569544 Thank you for choosing Samsung. Have a great day. -Trisha-

Chris
1 (9,999)

2024-01-14

1 (9,999)
I following link to the instructions provided by Samsung to replace filters that won't fit (lock in place) and it will NOT work. I nearly broke my refrigerator.
Helpful?
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2024-01-15

Samsung Care

Hi Chris, We understand the feeling of having a filter that doesn't fit on your refrigerator. Let us help. Please see the link below for the steps if the replacement filter doesn't fit in your refrigerator. Kindly click on the embedded words inside the article. https://www.samsung.com/us/support/troubleshooting/TSG01109722/ Additionally, it would be fantastic if we could speak with you personally to find out the model number of your refrigerator so we can determine which replacement water filter will work best. Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146737715, which will help our team pull up your information. ^Rainly

Anonymous
1 (9,999)

2020-04-19

1 (9,999)
i have recently purchased replacement filter da29-00003g for my samsung refrigerator. the notch id different from the old one and the new one does not fit.
Helpful?
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2020-07-08

Samsung Care

We are always happy to help! Here is a guide to support your concerns on the water filter (https://bit.ly/3gInW6V). Thank you for being a loyal Samsung customer! ^Lena

Jason
1 (9,999)

2023-12-24

Whitestone, ny

1 (9,999)
its ridiculous that samsung changed the housing for the water filter and it doesnt fit. support your products, samsung! my refrigerator is from 2010
Helpful?
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-12-28

Samsung Care

We understand how essential a water filter is in the refrigerator, Jason. We recommend contacting us via the options below to speak with a live representative to assist you better with the correct water filter that fits your Samsung refrigerator. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Thank you. -Angelica

KyCustomer
1 (9,999)

2023-08-24

Louisville, KY

1 (9,999)
Filter HAFCU1 does not fit Model RF267AERS. Samsung needs to fix this in their knowledgebase so customers don't continue to order the wrong water filter.
Helpful?
Originally posted on Samsung US

Performance

1 (9,999)

Design

1 (9,999)
Response from Samsung:
2023-08-28

Customer care

Hi there, We understand the importance of a compatible water filter for your refrigerator. Let's get the information you need. I have provided a link below to the user manual and instructions on how to properly replace your water filter. Please refer to page 9, "Setting up the refrigerator," to find the compatible water filter. User manual: https://downloadcenter.samsung.com/content/UM/201608/20160802162558178/DA68-01812E-06.pdf Replace water filter: https://www.samsung.com/us/support/answer/ANS00060149/ Should you wish to check the availability and compatibility of the water filter, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday. Should you need more assistance with the water filter, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1146209969) to help our team pull up your information when you message us. Have a great day. -Ernest-

Loretta
1 (9,999)

2019-10-16

1 (9,999)
They changed the design of the water filter and now it does not fit. Will never buy Samsung again and made sure as many people know about it as possible.
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
kris
1 (9,999)

2024-10-11

ohio

1 (9,999)
they changed the tab on the filter, and now it doesn't fit! shame on you, samsung! Not buying another appliance from you.
Helpful?
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2024-10-11

SEA Care

Hello kris, Thank you for contacting us about your water filter. We want to speak with you directly to provide the best support. Please provide us with the model of your fridge so we can recommend the correct water filter for your refrigerator. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147595510) to help our team pull up your information when you message us. Have a great day. ^Charles

sahib
1 (9,999)

2021-02-28

1 (9,999)
This "authentic" Samsung filter does not fit. I've tried the troubleshooting tips, and nothing. Samsung, please help!
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Madmax
1 (9,999)

2020-02-06

Richmond VA

1 (9,999)
[This review was collected as part of a promotion.] how can samsung change the filter neck so no one can use the filter? the part number is the same but does not fit.
Helpful?
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2020-02-06

Samsung Cares

I realize your experience has been less than ideal, and I would like to change that. I want to help by providing you this link to an article with information that addresses your concerns: • Replacement Filter Doesn't Fit in Your Refrigerator: http://bit.ly/2ZZwS07 J&J International is Samsung's official parts distributor for customers purchasing Samsung parts or accessories. To place an order you can go online at www.samsungparts.com, or by phone at 800-627-4368. J&J's hours of operation are 9:00 am - 8:30 pm EST, Monday – Friday. Thank you for being a part of the Samsung family. ^Cat

HS197846
1 (9,999)

2022-10-11

1 (9,999)
Water filters no longer fit smoothly , not a simple slide and twist as suggested on the genuine Samsung box
Helpful?
Originally posted on Samsung UK
Bobypilote
1 (9,999)

2024-05-02

1 (9,999)
Just bought a replacement filter to discover that it does not fit anymore. I’m done with Samsung products.
Helpful?
Originally posted on Samsung CH
Babs81
1 (9,999)

2021-01-27

1 (9,999)
This is the second the water filter from Samsung and neither fit my Samsung frig/freezer.
Helpful?
Originally posted on Samsung UK
Trubuilt
1 (9,999)

2020-01-08

1 (9,999)
It does not fit very poor design. I would not recommend Samsung fridges to anyone
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2020-11-03

DA

Hello Trubuilt, thank you for letting us know about the issue you are experiencing with your fridge and filter. We would like to assist you with resolving your issue, so please reach out to us at 1-800-SAMSUNG(726-7864) or via live chat on our website (www.samsung.com/ca/support) so we can discuss this further. Thanks again, we look forward to hearing from you.

Jovita
5 (9,999)

2025-04-06

San JuanTx

5 (9,999)
I just ordered this product today and hope it is compatible to my refrigerator.
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Oakley
1 (9,999)

2019-09-14

1 (9,999)
new design will not fit!! locking mechanism is not compatible. now what??
Helpful?
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2019-09-20

Samsung Cares

I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. J&J International is Samsung's official parts distributor for customers purchasing Samsung parts or accessories. To place an order you can go online at www.samsungparts.com, or by phone at 800-627-4368. J&J's hours of operation are 9:00 am - 8:30 pm EST, Monday – Friday. Thank you for being a part of the Samsung family. ^Cat

Anonymous
1 (9,999)

2025-04-07

1 (9,999)
The filter replacement does not fit!!! It is as simple as that.
Helpful?
Originally posted on Samsung US
Response from Samsung:
2025-04-10

Samsung Care

Greetings, We understand your disappointment with the water filter not being compatible with your refrigerator. Let us help. To check the availability and compatibility of the water filter, you may contact our Samsung Parts Team at (800) 627-4368. Call any day between Mon-Fri, 9:00 AM - 6:30 PM EST. They can check the availability and compatibility of the parts or accessories you wish to order. Thank you and have a great day! -Ricardo

AVOV
1 (9,999)

2025-08-25

Detroit,Mi

1 (9,999)
Not works with my model: RFG297AARS, wrong recomendation
Helpful?
Originally posted on Samsung US
Response from Samsung:
2025-08-25

Samsung Care

Hello, We want to inquire further about your experience with the water filter and are here to assist you as soon as possible. We suggest contacting us via the options below to speak with a live representative for further assistance. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Thank you. -Angelica

* Key features may different from Key Spec