36" 4-Door French Door Refrigerator with Flex Zone™ and Family Hub™

Silver 27.7 cu.ft.
RF28R7551SR/AC

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36" 4-Door French Door Refrigerator with Flex Zone™ and Family Hub™
Silver 27.7 cu.ft.

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Features

Family Hub™

Family Hub™ lets you manage your family’s calendars, play music on Spotify, share pictures and stay connected right on your refrigerator.

Family

Family Board

Enrich your family life by sharing news, messages and special moments on the Family Board. Simply use your smartphone and it will synchronize with the Family Hub. You can show photos, post stickers, draw pictures and type or hand-write notes. You can even add a music player.

Calendar

Make sure that you never miss a family event. The Calendar lets you share and check the schedules of family members at a glance. You can update entries on the fridge or from a smartphone and synchronize the schedules with Google and Microsoft 365 calendars.

Food

View Inside

See what’s in the fridge on your smartphone. The View Inside internal cameras show what food you have, so you can check when you’re shopping. It also automatically tags food expiration dates and lets you create a shopping list, food memos or reminders.*

*Data network or Wi-Fi connection is required.

Smart Recipes & Meal Planner

The Smart Recipes App provides delicious recipes with simple on-screen instructions. The Meal Planner App suggests meals to cook, based on your preferences and the food in the fridge. And it lets you create a weekly shopping list.

* Available on Android and iOS devices. A Wi-Fi connection and a Samsung Account are required.

Shopping List App

Plan meals and create a shopping list with a Shopping List App. Simply use the screen to add items to your list. If a recipe is recommended, any essential or missing ingredients can be added with a touch or voice command. If you synchronize the list to your phone you can check it in the store.

* Available on Android and iOS devices. A Wi-Fi connection and a Samsung Account are required.

* Available on Android and iOS devices. A Wi-Fi connection and a Samsung Account are required.

Fun

TuneIn / Spotify / Amazon Music (Music & Radio)

Enhance your cooking pleasure and entertain people at a party. Enjoy seamless music listening to your favourite playlists and songs using Spotify and Amazon Music. Or stream non-stop entertainment with global radio stations, news, podcasts and comedy shows on TuneIn.

*Amazon Music is expected to be available in Canada soon.

SmartView (Phone/TV Mirroring)

Watch mobile content or TV programs while cooking. The SmartView App can display what’s on your smartphone or Samsung Smart TV*. Simply open the App, choose a smart device or TV and both screens will instantly show the same content.

* Compatible with ▪ 2015~2017 model of Smart TV: J/K/MU6400↑series ▪ 2018 model of Smart TV: NU7400↑series ▪ 2019 model of Smart TV: Q60R↑series. **Data network or Wi-Fi connection is required.

Connected Living

SmartThings

Turn your home into a smart home with SmartThings*. Using just your voice or a simple touch on your refrigerator’s home screen, you can instantly control your compatible smart appliances and IoT devices. You can turn them on/off, adjust settings, co-ordinate activities and limit power usage.

* Available on Android and iOS devices. A Wi-Fi connection and a Samsung Account are required.

Bixby

The Upgraded Bixby artificial intelligence (AI) system* lets you conveniently access a range of optimized and uniquely tailored services and content, like suggested meals, just by using your voice.

* Samsung Account log-in and data network connection (Wi-Fi or data network) are required to use Bixby. User interface design is subject to change. Not all features available at launch. Bixby recognizes select languages. Others to be supported. Using Bixby Voice may be limited under certain situations. Bixby Voice is designed to recognize certain US English accents and dialects. Some Bixby features may not be available depending on country, region or language.

Bluetooth Call

Make or receive calls when you’re cooking without holding a phone. Using Bluetooth connectivity, the refrigerator can seamlessly connect to your smartphone*. So you can easily answer it or call people just using your voice.

* The ability to respond to calls using your voice is available with any smartphone, but making calls using your voice is only available with Samsung Galaxy smartphones.

FlexZone™

With Smart Divider & lock

Store different foods and drinks at an optimal temperature, so items stay fresh and tasty. The FlexZone™ has four settings that are ideal for preserving meat and fish, storing deli foods, chilling wine or cooling beverages. A Smart Divider can be locked in place to organize items efficiently.

Easily switch modes Easily switch modes
Easily switch modes Easily switch modes

Twin Cooling Plus™

With Metal Cooling

Twin Cooling Plus™ optimizes the temperature and humidity in the fridge and freezer with independent cooling systems. It preserves food in the optimal conditions and help protects its original flavour and aroma by preventing odours from mixing.

Sleek and modern design

Enjoy a sleek and simple design. The Sleek Edge Doors have a sophisticated and timeless style that is accentuated by a minimalist ice and water dispenser and New Edge Handles. These elements blend seamlessly and harmoniously with your kitchen interior.

Fingerprint resistant finish

Smudge proof

Helps reduce smudges for an everyday great appearance.

Ice Max

The Ice Max produces up to 10lbs (4.5kg) of ice a day and store up to 4.2lbs (1.9kg) of ice at a time. And its slim and compact design means it takes up less space, so there is more room to store food.

* Based on internal testing compared with conventional Samsung model. Samsung RF28R7751: ice storage up to 4.2lbs (1.9kg) / ice making capacity per day up to 10lbs (4.5kg).

* Based on internal testing compared with conventional Samsung model. Samsung RF28R7751: ice storage up to 4.2lbs (1.9kg) / ice making capacity per day up to 10lbs (4.5kg).

EZ-Open™ Handles

Open the mid and freezer drawers with a gentle pull using the EZ-Open™ Handles. Simply lift up the handle and it breaks the door’s vacuum seal. The drawer will glide open without having to pull hard, ideal for children or the elderly. But the latch keeps the door securely shut.

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Digital Inverter Compressor

The Digital Inverter Compressor automatically adjusts its speed in response to cooling demand across 7 levels. As a result, it’s quieter and uses up to 50% less power.

Specifications

  • Net Total (cu.ft)

    27.7 

  • Net for Fridge (cu.ft)

    15.6 

  • Net Weight (kg)

    157 

  • Cooling Type

    Twin Cooling Plus

  • Net Total

    27.7 

  • Net for Mid-Drawer

    3.8 

  • Net for Freezer

    8.3 

  • Net for Fridge

    15.6 

  • Net Dimension (WxHxD)

    35 3/4” x 70" x 36 1/2" 

  • Net Width (inch)

    35 3/4 

  • Net Case Height with Hinge

    70 

  • Net Case Height without Hinge

    68 7/8 

  • Net Depth with Door Handle

    36 1/2 

  • Net Depth without Door Handle

    34 

  • Net Depth without Door

    28 7/8 

  • Packing Dimension (WxHxD)

    38 1/4" x 76" x 36 7/8" 

  • Net Weight (kg)

    157 

  • Packing Weight (kg)

    167 

  • 20/40/40H (Container)

    26 (40ft)

  • Cooling Type

    Twin Cooling Plus

  • Humidity Control (Vegetable&Fruit Drawer)

    Yes

  • Number of Shelf (Total)

    5 EA

  • Number of Shelf (Foldable)

    1 EA

  • Shelf Material

    Tempered Glass

  • Number of Vegetable&Fruit Drawer

    2 EA

  • Number of Door Pocket

    6 EA

  • Icemaker

    Cubed and Crushed Ice

  • Interior LED Light

    High Efficiency LED Lighting

  • Convertible Room (℃)

    -1,1,3,5 

  • Smart Divider

    Yes

  • Dispenser with Water Filter

    Yes

  • Door Handle

    New Handle

  • Colour

    Stainless Steel

  • Dispenser Type

    Minimal Dispenser

  • Energy Consumption

    755 kWh/year

  • ENERGY STAR® Certification

    Yes

  • Free Standing

    Yes

Reviews

36" 4-Door French Door Refrigerator with Flex Zone™ and Family Hub™

4.6

Recommended by 93% of customers.

Write a review
5 stars 77%
4 stars 15%
3 stars 3%
2 stars 1%
1 stars 4%
Features 4.7
Performance 4.7
Design 4.6
Value 4.5
AI review summary
  • The refrigerator has a spacious and customizable interior with adjustable shelves and drawers.
  • The innovative touchscreen display allows for various smart features like music, recipes, calendars, and shopping lists.
  • Customers praise the convenient camera views to check contents remotely.
  • Some report issues with the ice maker or smart features not working as expected.
  • Overall, the smart capabilities are the main draw, though there are concerns the features may become outdated over time.
AI-generated from customer ratings & reviews, and may include incentivized reviews.

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1,420 Reviews

Anonymous
5 (9,999)

2020-08-06

Crown Point, IN

5 (9,999)
After months of research and comparisons, I decided to purchase the Samsung 22 cu ft French Door refrigerator with21.5” Family hub screen. I couldn’t be happier with my purchase! It is spacious, I love the extra middle drawer for cans of soda. I love the easy removable shelves. And the family hub, it is incredible!! Friends have asked me, “Pj, so, what does your new refrigerator actually do?” I happily say...”it chills, freezes, gives me ice and water and babysits...all at the same time!” My video clips are self explanatory! Bottom line....I HIGHLY RECOMMEND THIS TO EVERYONE! “
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Grandma Cristy
5 (9,999)

2020-12-06

Chillicothe Ohio

5 (9,999)
I love the added features to easily organize my cooking ingredients. As someone who has cooked for over 50 years it’s nice to rearrange the shelves in a second from ingredients to the finished tray, cooking pot or tall dessert. Additionally as a Computer Engineer Technologist twenty five years ago with Windows 95 brand new myself and a small group of friends tried to design a refrigerator that work like the life hub. The times we not ready for us. There were no smart phones and the internet was still a novelty. Now with this refrigerator I can do more than we even imagine then and am looking forward to the adventure I get with my new appliances
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

4 (9,999)
HappyShopper
5 (9,999)

2020-04-14

SPRINGDALE, UT

5 (9,999)
[This review was collected as part of a promotion.] The big draw to this fridge is the family hub. I was initially hesitant but my family talked me in to it. It’s really nice to have all that information right where everyone in the family can see it, without cluttering up the fridge. Pictures, alerts, recipes, the weather. It’s all customizable. The fridge in general is good. There’s not a lot of space for tall things because of the little pull out drawer in the middle, but the drawer is nice for all those little yogurts and string cheese and just general small things that can easily get lost in a big fridge. I wouldn’t hesitate tate to pick this fridge again or recommend it to others.
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

5 (9,999)
cowboyecho
4 (9,999)

2019-11-06

Glen Allen

4 (9,999)
[This review was collected as part of a promotion.] My wife received this refrigerator and our family has enjoyed the upgrade! This refrigerator has exceeded our expectations and is alot nicer than our previous model although we do miss the capacity we had prior. The ability to look in our frig when we are away from home so we can see what we need has been a great addition. Our kids also enjoy streaming music from the family hub, adding pictures, posting written messages to each other and most of all being able to sync our google calendar to the refrigerator face helps us all keep up with daily activities that are scheduled each day! Thank you for giving us the opportunity to review this great frig!
Response from Samsung:
2019-11-07

Samsung Cares

A perfect match is sometimes hard to find, but glad that you have found your match with Samsung’s French Door Fridge and its innovative features that make life easier. Welcome to the Samsung family. ^Cat

Tina
4 (9,999)

2020-07-03

4 (9,999)
[This review was collected as part of a promotion.] we love our new smart frig with the screen but we wish it was compatable with all samsung tv’s... really disapointed it doesnt. the bixby feature does not work and ghe tech team is “still working” on it. most streaming internet doesnt work so we cant watch sports or news. the doors dont stay open when you open them, they slowly fall back on you and when you close them, you have to push the doors shut to make sure they are closed, otherwise they will stay ajar. we like the music feature but wish the screen mirroring was a feature with all tv’s. i would recommend when bixby is fixed and you can actually screen mirror or use the streaming internet feature.

Features

3 (9,999)

Performance

4 (9,999)

Design

3 (9,999)

Value

3 (9,999)
Milu
4 (9,999)

2020-04-21

4 (9,999)
[This review was collected as part of a promotion.] The fridge is pretty much what I expected. The technology part (FamilyHub) works well, no issues with connecting to the home network and internet, and has some cool options that our family enjoys, such as customizing the screen with family photos, calendar, playing music on Spotify. I thought I would enjoy the inside camera capability more, but found it not to be as useful as I had hoped, and instead I just open the fridge the good old way... One drawback is that since we have the flex drawer, we lost space on both the fridge side and freezer. I will likely not pick the flex drawer version again, but overall the fridge is a great addition to our kitchen.
I recommended this product.

Features

5 (9,999)

Performance

4 (9,999)

Design

4 (9,999)

Value

3 (9,999)
MTD_enfrio
5 (9,999)

2020-09-23

Greenville, NC

5 (9,999)
Is been only a few weeks but my family loves this fridge. Is easy to keep things organized, ring cameras allow me to see who is at the door or watch my old parents waking around the yard for safety reasons without interrupting a TV program. Cooking is more fun with recipes right on the screen and music playing at the same time. My folks used to leave the door open in the old fridge but no more thanks to the door alarm. So much capacity means less trips to the grocery store. Just two suggestion for the next model, increase ice capacity so your customers don't run out when making drinks while entertaining. Allow to download apps. Overall, very happy so far.
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

4 (9,999)
Christel
5 (9,999)

2020-08-19

Wisconsin

5 (9,999)
We needed a good size of fridge, and this definitely has space. The shelves are not as adjustable as I would like, but we found a configuration that works to accommodate taller things. The drawer that can be part of the fridge or freezer is very handy to keep things from getting lost in the fridge. There are minor issues with shelves, like the shelf that slides back to allow for taller things below doesn't stay in the forward position and will slide back at the slightest bump, dumping the items on the shelf to the floor. We keep a small, sturdy "chip clip" on it and that has solved the problem. The temp is quite even throughout.
I recommended this product.

Features

4 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

4 (9,999)
Ladyhenry
5 (9,999)

2020-03-26

Idaho

5 (9,999)
[This review was collected as part of a promotion.] Received this refrigerator in November. I absolutely love it. I had a side-by-side that I did not like. The French doors are wonderful. When I need to chill my cookie dough, the bowl fits in the refrigerator. I like how the refrigerator keeps things at an even temperature. Everything is nice and chilled the way I like it. I love having the center drawer for all my cheeses, meats. Everything is so easy to find. Well I do have my freezer stuffed I can still sign things and it’s so much easier to get to then the crazy side by side. I love having the smoke feature on the fridge. I keep notes and pictures and reminders. All the other times I use that every day.
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

4 (9,999)
Nkt2k19
5 (9,999)

2019-10-01

Placentia

5 (9,999)
[This review was collected as part of a promotion.] Beautiful and Awesome Refrigerator. I love the black stainless steel looks and finish and the fingerprint resistant feature. I wanted a counter depth refrigerator and this blends in nicely with our cabinet. I love the inside layout, the plexzone drawer, and the bright LED light. My son and I especially really like the Family Hub touch screen feature. So many cool things we can do with the Family Hub. We can display photos, leave notes for each other, draw on the screen, play music, play youtube, get recipes, see daily weather information, learn a vocabulary each day, and so on. Our best refrigerator yet and I love it so far.
Response from Samsung:
2019-10-02

Samsung Cares

The creation of beauty is art! Samsung is pleased to hear that we have exceeded your expectations with the innovative features, and sleek design of our refrigerator. Welcome to the Samsung experience. ^Cat

Nick
5 (9,999)

2020-03-26

Modesto, California

5 (9,999)
[This review was collected as part of a promotion.] This was my big purchase for my new home and knew I wanted something to stand out in my kitchen (which is the gathering place). My expectations have been met and above. The apps that are installed in the fridge our great and add a lot of fun for everyone. You can get a recipe at one moment to putting selfies up. The fridge is great with lots of space and keeps things cool and the freezer section frozen. A middle drawer gives you an option to have it a different cooling levels, either for meat or wine. I chose to make this my wine drawer. Very happy with this purchase. Ice machine and water dispenser work great. The black stainless steel is beautiful!
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

5 (9,999)
Vannie
4 (9,999)

2020-04-14

Grand Prairie, TX

4 (9,999)
[This review was collected as part of a promotion.] I bought this refrigerator about two months ago and enjoying it. I enjoy that it gives access to pandora and you can listen to any music you want to at anytime. I listen to music a lot especially when I’m cooking.It has a lot of features and apps that I’m yet to use but will get there. The only issue I have with it is that it doesn’t have much space in it to contain a lot of stuff. For someone like me who bulk buy food items, I hardly ever have enough space to stock my items. Other than that it’s a beautiful piece and worth buying. My kids enjoy using it to set reminders and timers for themselves. Would definitely recommend!
I recommended this product.

Features

4 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

4 (9,999)
CBENZO
5 (9,999)

2020-04-26

Queen Creek

5 (9,999)
[This review was collected as part of a promotion.] Great Fridge! Simple set up & connection with my smart phone! Love that I can add pictures and shop online! The color is amazing, the interior lights are bright and there is plenty of space for all our food - I was worried about the space with a counter depth fridge - but we have lots of room! The Flex zone drawer was a great surprise, it was bigger than I thought and fits tons of vegetables, LED lighting is very bright and feels luxurious, and finally the adjustable shelves are easy to move and fit oversized items. My kids like to share notes and post old pictures of each other. The ice maker is working like a charm!
AppleQuee
3 (9,999)

2020-08-04

Pittsburgh Pa

3 (9,999)
[This review was collected as part of a promotion.] I’ve had my fridge about 3 months now. It’s nice. We've gotten used to it Si we don’t use the features often, however we always use it for music. We got the biggest one and it’s super spacious and super cold. I love that about it. The ice/water dispenser is..... garbage. It takes a little under 3 minutes to fill a cup of water and getting ice is a task as well. Don’t expect to make daiquiris without having to buy ice. this ice maker can barely withstand a 5 people party. I probably would not buy this fridge again. I can do without the features, especially because we already have so many portable gadgets around the house.

Features

3 (9,999)

Performance

2 (9,999)

Design

1 (9,999)

Value

2 (9,999)
Response from Samsung:
2020-09-03

Samsung Care

Thank you for your feedback, AppleQuee. We value your opinion here at Samsung. ^Pat

Fayelovesit
5 (9,999)

2020-03-26

Fernley nevada

5 (9,999)
[This review was collected as part of a promotion.] I had no idea there was a refrigerator created with the computer in the door that does absolutely everything. I love the feature to electronically build a shopping list on it and the items are categorized. This way when one goes shopping you pull up the list to shop and the items are divided up so you shop efficiently and get all items in one are and then move to next area. Husband loves to play the stereo on it while cooking and thru voice command can tell the fridge what you want to play. Too many unbelievable features to describe but is truly amazing and amazes everyone that sees it in our home too! Thank you!
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Thebbie
4 (9,999)

2020-09-07

Seminole, Fl

4 (9,999)
We have had our refrigerator for a few months. We love it but boy, it's going to take some time to learn how to use all of its features. We did get a few error messages about low voltage we need to have checked out. Also the computer screen froze up on us twice and was displaying two different times on the main screen. We had a technician come out but he didn't know how to operate the computer either. We had a repairman come for our stove and he was AMAZING. He kindly gave me a little tutorial and it was much appreciated. Overall it is amazing and I am sure once we learn all of its features we will love it even more!
I recommended this product.

Features

5 (9,999)

Performance

4 (9,999)

Design

5 (9,999)

Value

4 (9,999)
Olicuz
4 (9,999)

2020-08-04

Las Vegas

4 (9,999)
[This review was collected as part of a promotion.] Refrigerator is awesome. I had an older refrigerator where produce on the top shelf would freeze every once in a while. Not with this refrigerator!! The only reason I’m not giving it 5 stars is the storage for taker items is a little lacking. We are a family of 4 and have a lot of taller items, like milk, OJ, cranberry juice etc. The door can only handle one taller item and the one shelf does fold up for more storage, but we still need more. We kind of wished the doors could handle two full sized milk cartons side by side. Besides this smaller detail, we love this refrigerator! Highly recommended and worth it!
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

4 (9,999)
Jake
4 (9,999)

2022-04-22

4 (9,999)
have just had the fridge for a few weeks. we are very pleased with it. the features on the fridge work well. the icemaker has worked flawlessly so far. the fridge cools efficiently, so far. perhaps the shelf arrangements could have been more flexible. the fingerprint resistant front door surfaces look nice, but the textured side surfaces might have been more effective on the front doors as well. the family hub seems to be a very unique and useful addition. helps keep from cluttering up the face of the refrigerator with hangings all over. overall, we are pleased with it so far and have no substantive complaints.
I recommended this product.

Features

4 (9,999)

Performance

4 (9,999)

Design

4 (9,999)

Value

4 (9,999)
FamilyMatters
5 (9,999)

2020-08-27

Orange cove ca

5 (9,999)
[This review was collected as part of a promotion.] This refrigerator is taking our entire family into a new type of era in a great way!!!. It has all kinds of cool specs, one of them obviously being the tablet on the front doors. We now have an interactive way to have the kids listening to music while we all clean the house which makes it an easier process without fussy cleaning!! Another awesome feature is the ability to see what we have in the fridge while out buying groceries as we always forget our list at home and this makes it so much easier. We are very much enjoying the fridge and the many other freezer compartments as well. This has been and continues to be a learning experience for all into advanced technology!!!!
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Anonymous
5 (9,999)

2019-09-23

San Francisco

5 (9,999)
[This review was collected as part of a promotion.] I am super impressed by my new smart samsung refrigerator. The family hub is so much fun and perfectly syncs up with the App. Sitting away from my home, I can get an inside view of my fridge and see what all is in there and what I need to buy. The family hub also allows me create a grocery list, put up pictures or just try some art. The water dispenser works perfectly and is very useful. The fridge has three main compartments including a freezer which is further divided into two sections. The middle compartment is the one in which the temperature can be regulated as per choice. Overall, a great refrigerator.
Response from Samsung:
2019-09-25

Samsung Cares

A perfect match is sometimes hard to find, but glad that you have teamed up with SmartThings to find the perfect match for your family. Welcome to the Samsung family. ^Cat

Domino
5 (9,999)

2020-08-16

Fort Worth, TX

5 (9,999)
this fridge is the center of our kitchen. it is amazing how a fridge can create memories. i found myself stopped and smiled at the pictures that came up when i walked by. i have a ring doorbell pro and sync it with this fridge. videos come up when someone hits the door bell. i love this feature the most. when there's a family gathering, i turn up the music from the fridge's speaker. the flex zone is another feature that i love. very easy to organize and you can store a ton of items in this little drawer. my friend got one because of seeing one in action. this product made our life better. thanks samsung.
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
NewHomeOwner
3 (9,999)

2020-08-27

La Mirada, CA

3 (9,999)
[This review was collected as part of a promotion.] We bought this refrigerator for our new home and I'm still undecided about how I feel about it overall. We had a couple of instances where we found the freezer not cold enough despite having the setting at -5 and the milk gallons don't fit in the door shelf unless you squish them in. We also had a hard time connecting the Family Hub and are still trying to get that fully functioning. The videos available through Samsung show it's capabilities but I wish there were more tutorials available showing step-by-step instructions on how to use all the functions and how to troubleshoot if it's not working properly.
I recommended this product.

Features

4 (9,999)

Performance

3 (9,999)

Design

3 (9,999)

Value

4 (9,999)
Response from Samsung:
2020-09-28

Samsung Cares

Hello, thank you for sharing your Samsung experience! Please, contact us! We'd love to resolve your Samsung Family Hub concerns. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 and reference ticket #1142479096 ^Ty

HockeyJoc3
5 (9,999)

2020-04-11

Denver, CO

5 (9,999)
[This review was collected as part of a promotion.] We found ourselves in a position to buy a new refrigerator much sooner than we ever thought we would need to and were instantly drawn to the Samsung Family Hub options. We could not have made a better choice - we LOVE it! While the internet features are fun and definitely handy - the refrigerator itself is amazing. We especially enjoy the middle drawer and being able to slightly lower the temperature in that drawer for drinks. We've never had a counter-depth fridge before so the smaller capacity is taking some time to get used to but even that isn't a problem. I would recommend this product to anyone!
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
JBowman
5 (9,999)

2020-05-18

5 (9,999)
[This review was collected as part of a promotion.] I was so excited when I saw the truck arrive with our new refrigerator. This refrigerator is unbelievable. It has so many features. Very convenient. The freezer at the bottom is very nice and easy to access. The storage is fantastic and you can store most anything. The family hub is wonderful. I can see my children and granddaughter when I go close to it. It will also play music, show recipes and the weather. I was so ready to get this refrigerator. The one we had was over 15 years and was ready to upgrade. This appliance is o versatile and I know that everyone that buys it will enjoy it as well as I am.
bobbers789
5 (9,999)

2019-08-30

Longview

5 (9,999)
[This review was collected as part of a promotion.] I was so excited to try this refrigerator. It has a lot of storage. You can move all the racks on the top part to fit any height you would like. The water and ice machine is a favorite at our house. I like that it gives you the option of crushed ice too. Another favorite, would have to be the family hub. The kids enjoy it and so do the adults. You can listen to music, (has a great speaker by the way) , watch videos, look up recipes while cooking and search for things. One of the best features, I think, is being able to look inside your refrigerator from the store to see if you need something. This refrigerator suites me and my family extremely well. We are very happy with it.
Response from Samsung:
2019-09-03

Samsung Cares

Thank you for taking the time to tell us how much you love your new fridge. We are thrilled to know it has added a little something special to your kitchen. Welcome to the Samsung Experience! ^Cat

lmb2124
5 (9,999)

2020-04-21

Oviedo

5 (9,999)
[This review was collected as part of a promotion.] My husband and I love this refrigerator!! It was everything you ever wanted in a refrigerator and more. It was very easy to install and use the smart hub. The size is perfect and so are the 4- Door French Doors.. It has room for a lot of your perishables. The Family Hub is incredible and now we downloaded our children and granddaughter pictures. We have also listened to Spotify. I love the feature of looking at the inside with my IPhone and determine what I need to get at the grocery store. I love that it doesn’t show fingerprints. This refrigerator is worth every penny of the retail price. A++++++++
CHARCHAR
5 (9,999)

2020-08-04

Florida

5 (9,999)
[This review was collected as part of a promotion.] I was so excited to place my order and could not wait for its arrival. I purchased this refrigerator about 2 months ago and could not possibly be happier. A friend stopped by for a visit and was sitting in my kitchen when his mouth dropped open when he noticed the refrigerator screen. He was blown away when I gave him a demonstration of the Family Hub system. I watch local news updates on my screen daily and listen to music while I am cooking. I love the fact that you can see what in the refrigerator and that you can search for recipes and meal suggestions on the screen. I am still in the process of learning all of the other capabilities. The screen is super easy to keep clean.
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Tom Sawyer
1 (9,999)

2022-03-26

Florida

1 (9,999)
i was very excited about getting this refigurator, but only had one month and alot of problems. from day one the screen and refrig would just turn off. the water dispensor leaked endless down the front of the refrigurator. this morning i woke you and seen an error 41 on the screen and the whole refigurator shutdown. lost our food. what a bad design. refigurator control is the most reliable system out there, but samsung intergrated everything into the main control board and if that goes you lose everything. the navigation and control of the refrig is also complicated and limited. bad investment!

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2022-03-31

Samsung Care

Hi Tom Sawyer, Thank you for your honest feedback and we hope you are in good health. This is not the experience we want for our customers and feedback like yours will certainly help us to continue improving our products and customer experience here at Samsung. I have shared links below that will help resolve your concerns of your refrigerator. Please click on the link below to resolve the water dispenser from leaking. https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-is-dripping-from-the-dispenser Please click on the link below to resolve the error code 41 on your family hub. https://www.samsung.com/us/support/troubleshooting/TSG01003409/ Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144353892 Leo

Rbkn
1 (9,999)

2021-08-22

1 (9,999)
Samsung fridge has design flaws. They leak. Under crisper. It's a known design flaw and apparently they are being sued. Had to fix this ourself as fridge was out of warranty.
Helpful?
Originally posted on 36" 4-Door French Door Refrigerator with Flex Zone™ and Family Hub™(RF28R7551SG_AC)

Features

2 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2021-08-23

Operations

Hi there, thank you for sharing your thoughts with us. We're sorry to hear you're fridge wasn't functioning as it should. Feedback like yours helps us improve our products and services. We will be sure to share it with our teams so we can continually improve our products. Thanks again. M.L

Laterdi
5 (9,999)

2020-07-17

New York

5 (9,999)
We bought the fridge approximately a month ago as our old fridge was coming to the end of its life. The pros of the new fridge: incredibly spacious with no need to pile foods one on top of the other. The fridge is also very quiet (in comparison to my old LG). The technological features may seem unnecessary at first but they have also been a life savor. The fridge will notify you if one of the doors are open by making a soft noise until you close the door. The ice and water working incredibly well. The speakers on the fridge are absolutely fantastic. The freezer doesn’t over freeze your meats, vegetables, etc. My family has found no cons as of yet. It’s an incredible fridge worth its price.
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Samsung 28
4 (9,999)

2020-09-23

Arizona

4 (9,999)
I have only had it a couple of weeks and mostly great. I did have one error pop up and when I contacted Samsung they said it was a "defrost" error. Since I only had a week they advised to power cycle it to reboot it. That required cycling the circuit breaker since plug not easily accessible. That worked and so far the error did not return, week so far. The discouraging thing about the error was it is it turned off the cooling. Until I could reset it, temperatures in fridge and freezer went up. If I was out of town this could have been a big problem. If that had not happened it would be 5 stars.
I recommended this product.

Features

5 (9,999)

Performance

4 (9,999)

Design

5 (9,999)

Value

4 (9,999)
kcfyre35
5 (9,999)

2020-10-09

KCMO

5 (9,999)
[This review was collected as part of a promotion.] I recently purchased this refrigerator. I love it. It is spacious. The middle drawer really comes in handy, for meats/cheeses and a few vegetables. The freezer is quite spacious, for a single guy. I have a lot of frozen veggies and meats. Not a ton on room for boxed frozen items. Then, there is the Family Hub. It is amazing I have owned this model for a few months, and still have yet to figure out all of its options. I play around with it almost daily. The things the Hub can do are amazing. The expiring soon food item is one of my favorite things. I highly recommend this item .
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Will2k
5 (9,999)

2020-06-15

Nokesville

5 (9,999)
[This review was collected as part of a promotion.] I love the many features this fridge - really improves our kitchen and food use. I can look inside anytime I am away and avoid overbuying the same items. The flex zone draw helps my family keep snacks organized and easily accessible. I use the water and ice dispenser pretty much every day - they are easy to use and function very well. The metal cooling interior means our food is properly chilled and stays fresh. Being a tech guy, I really like the smart features and hub screen, so I can monitor our house cameras or leave notes for my family. Energy efficiency is a major plus as well.
MtnBikeChick
5 (9,999)

2020-08-27

San Diego

5 (9,999)
[This review was collected as part of a promotion.] My husband really wanted a freezer on the bottom refrigerator. I was very hesitant. This refrigerator is three cubic feet smaller than the side by side we were replacing. I am a bit of a food hoarder, so this worried me. I had no reason to worry! The design of this refrigerator makes every cubic foot count. The ice maker unit is in the roomy upper refrigerator section, rather than taking up space in the freezer. This makes the freezer very usable and roomy! I wanted the fancy streaming/digital features and have not been disappointed. It’s great to have pictures, reminders, recipes, music, etc. all in one place with no magnets! I highly recommend this refrigerator! You won’t be disappointed!
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

4 (9,999)
Anna814
5 (9,999)

2020-08-04

Orange County, CA

5 (9,999)
[This review was collected as part of a promotion.] We bought this fridge primarily for the calendar feature, so that my husband and I could keep in sync with our phone calendars and events for our child. Little did we know that we could have access to music, synchronously play whatever is on our TV in the living room, make shopping lists that sync to our phone, see in real time what is in our fridge while at the market, and even send post it notes to appear on the fridge while we are away at work! The flex drawer is great too for storing beverages so that it doesn’t take up space in your main fridge. Really happy with our purchase!
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Sowmya12
5 (9,999)

2019-09-10

Chandler

5 (9,999)
[This review was collected as part of a promotion.] We love our new Samsung family hub fridge, one of the best we had. Always had 2 door so little skeptical with 4 door but it was very spacious and works great for storage and access. Our son loves the family hub, he enjoys drawing and coloring on the family hub. We love the calendar app and lists. Great choice.Must have for a tech family like us with so many apps like calendar, shopping list(especially the camera to look what is needed when shopping). Our son loves the drawing on the hub. We can add pictures and no more magnet pics needed. It’s a great fridge and very functional too.
Response from Samsung:
2019-09-19

Samsung Cares

Excellent News! Your new refrigerators sleek design and ample storage space is a wonderful addition to any kitchen, and glad you found that in our fridge. Welcome to the Samsung family! ^Cat

MrSymes
1 (9,999)

2021-07-13

Bonney Lake, WA

1 (9,999)
nice size, and in 9 months, no problems with the fridge, but i wish we had not spent the extra money on the technology. the systems interface is horrible, the onscreen keyboard not good, the autocorrect not good (it should be food-based), google calendar doubles everything we put on it, and the primary reason we wanted this fridge (for meal planning) the applications api interface has never worked, and every time they reach the date where it should work- they push it out another few months. save yourself some money and frustration and duck-tape an ipad to the front of your fridge.

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2021-07-15

Samsung Care

I can tell this has been a headache for you. Thank you for leaving us this feedback regarding your Family Hub. Your feedback helps us to understand where we can take steps to improve our products and services. Again thank you for being an important part of Samsung. ^Pat

Arely
5 (9,999)

2020-08-03

Houston

5 (9,999)
[This review was collected as part of a promotion.] I purchase this refrigerator a few months ago and I love it even more now , then when I first saw it. It’s very spacious l, the flex drawer is perfect for kids snacks and beverages as well as deli meats and cheese. Love how I can pop up a cooking video or listen to the radio, or my favorite pandora station. I can ask Bixby to add items to shopping list, or a reminder for later. I can view my door bell cameras when I’m cooking and someone drops off a package or rings the door. The list of neat futures is very ample. Beautiful, funcional and spacious, love this refrigerator.
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

4 (9,999)
DRC2
5 (9,999)

2020-04-13

HOBART, INDIANA

5 (9,999)
[This review was collected as part of a promotion.] This Frig is so AWESOME! Before opening the door get to view see favorite pics of the family rotate continuously. Then I can listen to music from Pandora or Iheart radio of my favorite stations. View live Ring front door all before opening any door or drawer. Shopping List Easy Peasy with internal built-in 3 camera views now you can view from your smart phone what is currently in the frig and determine what you may need this has been a life saver especially now when we are limiting our trips to the grocery store. the cold storage drawer is great to keep items like bread in just want to keep cool. Then the deep Freezer drawer and sliding compartment provides plenty of storage room keep food frozen.
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Jolyn
5 (9,999)

2020-08-04

Riverside, CA

5 (9,999)
[This review was collected as part of a promotion.] We purchased this refrigerator during the quarantine in April and didn't get it for a couple months because of COVID etc. I had debated about cancelling our order because it was taking sooooo long to receive it but I am SO GLAD that we waited for it because we love it!! It's a beautiful refrigerator with plenty of space and a fabulous design. We also love the computer/screen feature as it offers up recipes; I connected our calendar so everyone can see what's coming up; I can create grocery shopping lists; and we also created adorable family picture collages for the background. All the way around -- we are so happy with our Samsung! I would 100% recommend this appliance! It brightens up our kitchen!!!
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Mamalou421
5 (9,999)

2020-08-28

TomsRiver NJ

5 (9,999)
[This review was collected as part of a promotion.] I always loved my Samsung appliances but this Tuscan stainless steel appliance package that I bought is so awesome! Besides not showing fingerprints I love the Bluetooth technology when you download The Samsung app you can actually see the groceries in your refrigerator if you’re at the supermarket and forget if you bought milk or not. The computer screen on the refrigerator door has so many different apps to choose from you can listen to your favorite music stations see your favorite recipes right then and there and it’s so close to my oven that it’s such great company as well. I can go on and on but I’ll tell you what a wonderful investment my Samsung appliances are and I love them very much!!! 5 stars ⭐️
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
AniG
5 (9,999)

2020-04-14

Pasadena, CA

5 (9,999)
[This review was collected as part of a promotion.] I’m loving it. And I’m sure I will find out more of the features in the next weeks. It’s amazing. You can look up for a recipe or listen to your favorite music and so much more. The space inside the fridge is very well organized and roomy. I love it!
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
LSHI
5 (9,999)

2020-07-19

5 (9,999)
[This review was collected as part of a promotion.] it’s a beautiful refrigerator and all of the features of the family hub is great. i’ve personalized the home screen with pictures that are meaningful to my family so we all see it when we walk into the kitchen. it’s easy for my husband and i to share our joint calendar of appointments, we can stream the news from our samsung tv to the refrigerator while we cook, i can listen to spotify streaming from my iphone or android and i can create a shopping list of needs that i can access from my phone. so many features, they are all great and can meet any family’s needs well.
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Sugarmedic23
5 (9,999)

2020-05-13

Beaumont

5 (9,999)
[This review was collected as part of a promotion.] We are absolutely in love with our new refrigerator. It keeps everything ice cold. My favorite feature is the flex drawer. We have decided to keep lunch meats and cheese in the drawer. We also decided it was the best place for kid snacks like string cheese and applesauce. It’s the perfect height for them. My kids absolutely love the family hub! It’s nice to leave notes for each other. My favorite thing about the hub is that the picture matches the weather outside. Some of the apps we downloaded are the cooking app and the daily trivia app. It’s nice to have these readily available when we are in the kitchen! This is our first Samsung refrigerator and I will never go back to any other brand. Great product Samsung!
Anonymous
4 (9,999)

2020-08-03

Winter Garden, FL

4 (9,999)
[This review was collected as part of a promotion.] It took a lot of convincing to get this fridge in my kitchen. The price tag is very high and I needed to convince everyone else that it was worth it. Now after having it for a few months I do not regret my purchase but I do wish it’s value was higher than original anticipated. The screen is beautiful. The apps work great. The fridge can be very loud though! It’s not silent and in the manual it describes allll the different sounds it makes and specifically says “don’t call us, these noises are normal”. Utility wise the fridge is great. Lots of space (excluding those silly little doors) haha. The ice machine is large and also works well. Not noisy other than the very occasional ice dropping. Good fridge, high price
I recommended this product.

Features

5 (9,999)

Performance

4 (9,999)

Design

5 (9,999)

Value

4 (9,999)
smrt
5 (9,999)

2020-08-03

Corpus Christi, TX

5 (9,999)
[This review was collected as part of a promotion.] I have the Tuscan series refrigerator for seven months already, and I, as well as family and friends, love it. Very good quality fridge, elegant design and very high end technology. The outside has a beautiful champagne color, water and ice disperser and a big touchscreen computer that allows you to do about anything you do with any type of computer. It also has very good quality speaker where you can listen to many variety of music; you can even receive and make phones call through this fridge!!! The inside has various cooling zones and a variety of storage option.
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
JustineA
5 (9,999)

2020-08-03

Tulsa, OK

5 (9,999)
[This review was collected as part of a promotion.] Have had the fridge for a little over 6 months and still loving it! I like how you download the SmartThings app and it connects to all of the Samsung devices compatible with it. Super nice to control everything in one app rather than individually! One nice feature of the fridge is that it snaps a pic of the inside every time the door is closed so you know exactly what is in it. Again, this is a feature that is accessible via the app! One additional feature I like is the ability to download apps directly onto the fridge. Spotify is my favorite especially while cooking!
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
MomOF2
5 (9,999)

2020-09-17

Wiggins, Ms

5 (9,999)
I had my heart set on this one and I’m so glad I held out for it. I absolutely love it. My kids love they can play baby shark on it, color on it and leave surprise messages. I love I can access Pinterest on it for my recipes. Sounds weird by one of my favorite things about it is the fact it has a door open sound. Somehow we don’t shut the door all the way ALOT and it goes off to let us know. The drink drawer is great. Could be used for a cake, pizza or a huge deli drawer but we use it for drinks. Love my refrigerator everyone is jealous. I would buy it over and over.
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

4 (9,999)
Renohighlander
5 (9,999)

2020-04-13

Reno, NV

5 (9,999)
[This review was collected as part of a promotion.] I thought the Family Hub was a waste of money for a home with just two senior citizens...but I was really wrong! I have a collage of vacation pics on the home page that make me smile, and I am now dancing to my favorite music while I cook. Lots to love about the Hub, but it is a nice fridge, too. The counter depth is so much nicer than my old behemoth, but we lost very little little space by downsizing. Love the extra drawer and the freezer is suprisingly spacious. The water dispenser/icemaker drips occasionally, which annoys me, but that is my only complaint.
I recommended this product.

Features

5 (9,999)

Performance

4 (9,999)

Design

5 (9,999)

Value

4 (9,999)
SaltTeam
5 (9,999)

2020-03-26

McDonough, Georgia

5 (9,999)
[This review was collected as part of a promotion.] My husband purchased the Samsung 2 French Doors with flex zone refrigerator for me as a surprise. I'm truly happy with our purchase. The features are amazing. I'm able to save my grocery list and email it. Make inspirational notes for my family daily. I'm able to listen to music, watch cooking videos and even respond to the doorbell through the Ring app installed on my refrigerator! Another great feature that sold me was the ease of sending photos of my family. I sent them right to the refrigerator screen! It has a many more features that are compatible with my Samsung device. Lastly, being able to view what's inside the refrigerator via the Samsung Family Hub app or with the touch of the app on the screen itself
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
PatOne1
5 (9,999)

2019-11-12

Rancho Cucamonga

5 (9,999)
[This review was collected as part of a promotion.] I just received this refrigerator yesterday. It just looks and feels well made. It's been 24 hours now, and the fridge and freezer compartments are working great. It took about 4 hours for the fridge to get to the desired temperature and 8 hours for the freezer. The ice maker fully kicks in about 12 hours after installation. I will keep everyone posted on how things are going, but so far so great. 8/22/2019 It has been a week of discovery with my refrigerator. I keep on finding new important things that this refrigerator can do. All 3 chambers work perfectly to keep foods and drinks well preserved. I reccomend this refrigerator to anyone looking to purchase a new refrigerator. This refrigerator will serve your needs.
Response from Samsung:
2019-11-12

Samsung Cares

Samsung is pleased to hear that we have exceeded your expectations with the innovative features, and sleek design of our refrigerator. Welcome to the Samsung experience. ^Cat

Nick mik
5 (9,999)

2020-08-22

SoCal

5 (9,999)
At first I was afraid there wouldn’t be enough space since it is a counter depth...but the new samsung proved me wrong. There are plenty of spaces for food and having the deli drawer is perfect! Freezer space lacks some space but we have a top open freezer in our garage so it was no problem at all. In regards to the ice maker, I let it fill then turned off the ice maker...so haven’t had any ice forming issues yet. I love the smart hub...to be able to personalize it to your family, get morning briefs, suggest meals. I also like accessing music from amazon music, ordering food from Grubhub, and getting ring alerts when people are at my door. So far I have no complaints about the fridge that so many people looked down upon.
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
dkbrig
4 (9,999)

2020-08-27

Pocatello, ID

4 (9,999)
[This review was collected as part of a promotion.] With so many features on this refrigerator, it's tough to utilize them all. However, it doesn't take long to settle into favorite features and settings. We use the spotify app all the time and the family board is fun as well. My reason for a good rating over an excellent rating is due to a very high pitched squeal when the compressor is running. I'm pretty sure the neighbors dog tries to run away every time this happens. For those who may be hard of hearing, not a problem, but I can't describe the pain this is causing me. I'm in the process of having it repaired or replaced. Aside from the noise, we love this refrigerator. It is super modern and looks amazing in our small kitchen. It also has performed perfectly!
I recommended this product.

Features

5 (9,999)

Performance

4 (9,999)

Design

5 (9,999)

Value

4 (9,999)
fridge
5 (9,999)

2020-08-03

virginia

5 (9,999)
[This review was collected as part of a promotion.] i bought this fridge for y new house. its so spacious inside. i love the shopping list feature that the fridge comes with. when i am in the store i can pull up my list that was on my fridge. it alerts you when the door is open. works with smarthings app. you are able to surf the web, has uber eats on it and so much other apps. plays music. great for entertaining guest. can put notes on the fridge or through your phone when away to show on the fridge screen. their are so many custom options. i love the flex zone area. thats where i keep drinks mostly. which is an easy reach for my kids to get their stuff from. freezer is spacious. and has a draw inside along with 2 separator spots. tons of space on the fridge door as well.
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
tmmaceira
5 (9,999)

2019-09-19

Keizer

5 (9,999)
[This review was collected as part of a promotion.] So far we are loving our new Samsung fridge with smart hub. We have had it a week now and it has a ton of room and lots of options for storage, especially with the flexzone drawer (which I love). The front door is mammoth and is basically a giant tablet stuck onto a refrigerator. I have already got a photo album going which has significantly improved how cluttered my kitchen always looked with school photos. Additionally I have my ring door bell and my pinterest right at my fingertips which are both really useful in the kitchen. All and all I am really dig it!
Response from Samsung:
2019-09-25

Samsung Cares

Samsung is happy that you are happy with your new refrigerator and that we have exceeded your expectations with our innovative features and sleek design. We welcome you to the Samsung experience. ^Cat

Yvonne
4 (9,999)

2021-12-26

Lexington KY

4 (9,999)
i looked at a lot of refrigerators. my husband talked me into getting the one with the hub. at first i wasn't sure if i wanted to spend the extra money for that option. in the end it saved me from having to buy a separate device. it is nice that i can talk to the hub to set timers and add things to the grocery list. of course i haven't messed with it enough to get it to sync with my phone. i do have 1 dislike. i cannot put a gallon of milk in the door. i am very disappointed with this. the ice maker seems to be frosty all the time. not sure why this is.
I recommended this product.

Features

4 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

4 (9,999)
Scooter
2 (9,999)

2024-01-26

Michigan

2 (9,999)
I have had this refrigerator for a couple years and the ice maker gets warm due to being in the refrigerator and causes the cubes to become melted together. My other issue is that the formed drip pan under the ice and water dispenser in the door is way to shallow and overflows onto the floor when ice chips fall from the ice maker after filling a glass. I would not spend the money to purchase another one of these refrigerator's certainly not worth the dollars spent! I see no remedies online for the shallow drip pan in the door so I will make my own!

Features

1 (9,999)

Performance

3 (9,999)

Design

2 (9,999)

Value

1 (9,999)
Response from Samsung:
2024-01-29

SEA Care

Hi there, The ice maker is one of the commonly used features of the refrigerator. Let's get the information you need to ensure the refrigerator operates smoothly. The link below will guide you in ensuring the ice maker is cooling properly by selecting the scenario that best fits your situation and checking the hyperlinks or video. Ice maker is not working: https://www.samsung.com/us/support/troubleshooting/TSG01001012/ Cooling issues with Samsung refrigerator or freezer: https://www.samsung.com/us/support/troubleshooting/TSG01001027/ Should you need more assistance with the refrigerator, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1146789729) to help our team pull up your information when you message us. Have a great day, -Ernest-

bookworm
4 (9,999)

2020-10-17

Midland, TX

4 (9,999)
this refrigerator has been on my wish list for a very long time and it was worth the wait! sometimes i open it and think, it's not that big, only to remember all the space the flex drawer has provided and it makes me happy with the amount of space and it is perfect for our family. i love having pinterest at my finger tips, a variety of music choices, plus other info available from the other apps. i do however, wish that the gallon of milk actually fit in the holders on the doors and that the holders were just a tad bit bigger to hold 2 rows of jars.
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

4 (9,999)
SoyRoyBoy
4 (9,999)

2020-08-03

Englewood, NJ

4 (9,999)
[This review was collected as part of a promotion.] We purchased this refrigerator to replace our old side-by-side. It is very nice, great conversation piece, set up was easy. We also have a samsung television and the screen on the fridge synced to the TV easy enough. The only drawback is internal size, seems somewhat small. May be because with the different ways to change the internal sheleves we just havent found the best way yet....but for the same size as our old side by side it seems a little smaller. All in all it is cool, and I would recommend...though the price is steep for a refrigerator.
I recommended this product.

Features

4 (9,999)

Performance

4 (9,999)

Design

5 (9,999)

Value

3 (9,999)
Kimberly
3 (9,999)

2020-04-14

New Jersey

3 (9,999)
[This review was collected as part of a promotion.] I bought this about a month ago for my new kitchen. Whenever I show people pictures of my kitchen they mention that fridge with the tv. The reason I’m giving it 3 stars is man is the design difficult for cleaning. Getting shelves out to clean required me calling customer service. The doors don’t open wide enough so pulling out drawers feels like it’s going to crack the doors. Customer service emailed me instructions on how to remove shelves b/c it wasn’t in the manual. I will never be able to do that on my own. My husband could barely get it out!
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

3 (9,999)

Value

3 (9,999)
Response from Samsung:
2020-09-24

Samsung Care

We would be more than happy to look into this for you. Please reach out to us by using the information below. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513

ravinders
5 (9,999)

2019-10-01

Mount alurel

5 (9,999)
[This review was collected as part of a promotion.] I really the loved the fridge especially the quality of the product and with so precision design. The feature that it has amazed me especially the LED screen which is really useful not only to see the item via camera inside but also it supports other features as any other mobile would support. Samsung handled the delivery process through XPO was so smooth though we had little hiccups in installing the on first attempt, on second attempt we were able to install ourselves. Apart from the installation, I really liked the fridge instantly, when you talk about the features the following are really helpful. 1. Changing Cooling temperature 2.Camera view 3.Ice maker and on top of all these are energy efficient. 4.Apps on Hub 5.Door Sensors
Response from Samsung:
2019-10-02

Samsung Cares

Samsung is pleased to hear that we have exceeded your expectations with the innovative features, and sleek design of our refrigerator. Welcome to the Samsung experience. ^Cat

Lee Lee
1 (9,999)

2025-10-22

Los Angeles

1 (9,999)
HORRIBLE rerigerator. If I could give it a ZERO star I would. Didnt even last me 5 years. Icemaker is GARBAGE. Barely produces ice, have to wait forever - unit keeps freezing, and then we get leaks in the fridge and onto the floor. Icemaker is VERY hard to take out, you have to YAHK so hard you almost break your fingers. Terrible interior design, no room for anything. I will NEVER buy Samsung again, Stick to TVs. They never care, spent TONS of money in repairs and now it finally BROKE< good riddance and buying anything BUT SAMSUNG!

Features

3 (9,999)

Performance

1 (9,999)

Design

2 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-10-23

SEA Care

Hi Lee Lee, We appreciate you taking the time to share your feedback regarding your refrigerator experience. We understand how concerning it can be when your ice maker produces too little ice, becomes difficult to remove, or causes leaks, and we’d like to help address these issues. For issues involving the ice maker, you may follow the guide below. Please click on the embedded links for additional support. Ice maker is making some ice, but not enough https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-making-some-ice-but-not-enough Ice bucket is stuck or has a block of ice https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-bucket-is-stuck-or-has-a-block-of-ice Please refer to the guide below for support on water leaking in the refrigerator. There are also embedded links available; please click on them for additional guidance. Water leaks in a Samsung refrigerator https://www.samsung.com/us/support/troubleshoot/TSG10003766/ Should you need further assistance, you may contact us at the following channels: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1151112370) to help our team pull up your information. Thank you. ^Camille

Harding
5 (9,999)

2020-08-03

Raleigh, NC

5 (9,999)
[This review was collected as part of a promotion.] Best fridge I’ve ever used, love how everything is separated, drinks have there own section, tons of freezer room, love it’s located low on the fridge, vegetables, meats and everything else last longer in this fridge compared to every other one I’ve ever used. The best part is the family hub, playing music in the background during meals is great, kids alternate on choice, love having family photos displayed and scrolled through, they shake when the door closes. Looking forward to mirroring the tv from the living room. Best fridge I’ve ever used.
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Doug
2 (9,999)

2024-03-14

2 (9,999)
We bought this refrigerator a few years back. We love the refrigerator but have had constant problems with the ice maker. The ice maker will freeze up every couple of weeks to where you couldn’t pull the ice tray out and when that happened we would have to get a hair dryer to blow warm air into the side of the ice tray to melt the ice in order to be able to remove the ice tray. Sometimes taking 20 to 30 minutes to melt the ice to where we could pull out the ice tray. After a few years of having to do that every couple of weeks it’s no longer producing ice. I’ve tried using the reset button, the refrigerator chimes but still won’t produce any ice. We’re just frustrated with it now. I wouldn’t recommend this refrigerator due to the ice maker.

Features

4 (9,999)

Performance

2 (9,999)

Design

3 (9,999)

Value

3 (9,999)
Response from Samsung:
2024-03-15

SEA Care

Hi Doug, We know how important the ice maker is. Let us get the fridge working again. Here is a link to help you with the ice maker. Please watch the full video, follow the steps and click the hyperlinks for further assistance. Ice maker is not working. https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146952620 to help our team pull up your information. Have a great day. ^Aloe

Jess
5 (9,999)

2020-08-03

Oklahoma City

5 (9,999)
[This review was collected as part of a promotion.] I bought my refrigerator on May 24th and it was delivered on July 2nd. I have been so thrilled every since! The storage shelving on the doors is great because I now have a designated space for every item. I am a little disappointed that I have to lose one section of shelving due to the doors only hold half gallon milk & not full gallon milk, but we have definitely made due. The Flex drawer has been awesome for holding all fruits, snacks, yogurts for our children. I highly recommend this refrigerator to everyone with the need for tons of space!
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Kuanpuga
4 (9,999)

2020-03-26

4 (9,999)
[This review was collected as part of a promotion.] This fridge is really nice, great size, great drawers, reasonably quiet (excepting the icemaker), reasonable on energy usage, and effective with space. The only drawback I'm aware of is the icemaker is makes a load rattling sound when dispensing, and it can take a fair amount of time to get a full tray of ice or get a glass full from the dispenser. I found online that this is an issue with a fan in the back getting frozen and that defrosting it fixes it. Overall it's a great fridge unless you have a large family that really goes through ice

Features

5 (9,999)

Performance

4 (9,999)

Design

5 (9,999)

Value

5 (9,999)
DWynne
4 (9,999)

2020-08-05

MO

4 (9,999)
[This review was collected as part of a promotion.] I love the capacity of my Samsung French Door Refrigerator. It hold a lot of food, the refrigerator is plenty cold enough unlike my previous fridge that froze food in the back. The third drawer is perfect for our sodas and other drinks and I love the flexibility of the divider. The bottom freezer is perfect with 2 drawers for a large volume of food, I only wish we could have afforded this when our kids were little. The only problem that we have had is that we can’t get more than 10 mps internet where we live, the wifi on the refrigerator sucks the bandwidth and we can’t have it on and stream anything. Other than that I love the black stainless steel that shows very little to no finger prints. The ice maker and water dispenser both work excellent.
I recommended this product.

Features

4 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
TwinMommy
4 (9,999)

2020-03-26

Camas, WA

4 (9,999)
[This review was collected as part of a promotion.] This is our first smart fridge. I love the expiration date notification feature. It is a little time consuming putting in your groceries as you bring them home from the store. It would be nice to have a voice recognition system so you could speak the items instead of having to type everything in. The surface is very nice and does not show fingerprints. It is a little noisy when it's making ice but not a big deal. And we love the middle drawer for our drinks, yogurts and small things. Overall, I would definitely buy this fridge again.
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Hatesamsung
1 (9,999)

2022-10-25

Hercules, CA

1 (9,999)
[This review was collected as part of a promotion.] My ice maker quit 11 months after I purchased this refrigerator. Repair was “done” , but the ice maker still doesn’t work. I’m waiting for Samsung to contact me to make a second repair for the ice maker. I love the rest of the features this product has, but the ice maker is not worth the headache. I read similar reviews about the ice maker, but purchased anyway hoping this issue has been resolved. I would not recommend this product based on the failure of the ice maker. Samsung can and should do better! I paid a lot for this product.

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2022-10-26

SEA Care

Dear Samsung Client, Thank you for letting us know about what happened to your Samsung refrigerator. To better assist you with this issue, please contact the Samsung customer service department at Customer Care: 1-800-726-7864 (1-800-SAMSUNG). They can either answer your question or transfer you to your local store to answer your specific concern. ^Rainly

Cesar
4 (9,999)

2020-12-16

Minneapolis, MN

4 (9,999)
this is a nice well built fridge and looks really nice. there are tons of storage space, energy efficient and the built in tablet is useful. what i dont like are the ice dispenser is messy, there are flakes of crushed ice flying everywhere when you want ice cubes, the shelves are not fully customizable, only a couple of them are. the flex zone can only fit a standard cola can standing up, opther than that, you would have to have your drinks lying down. the metal cooling at the back of the fridge is curved so it also affect what you can store there. the left door contains the dispenser so you are limited to only few items you can place there and its size. for its price, i would expect more functionality, flexibility and customization from this fridge

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
ONEG8RH8R
3 (9,999)

2020-03-27

WA state

3 (9,999)
[This review was collected as part of a promotion.] Beautiful, looks great in kitchen, people ask lots of questions about it. Reality, don't use tablet much, limited space as compared to my last one, the solid ice cube setting and crushed ice setting both produce the same ice and the water dispenser seems to dribble a little once done sometimes making a little mess. But the temperatures are very accurate and it does what it is supposed to do, keep stuff cold or frozen! Highly recommend if your going to use the tablet function, would probably get something else if you are not.

Features

5 (9,999)

Performance

3 (9,999)

Design

5 (9,999)

Value

3 (9,999)
Response from Samsung:
2020-10-05

Samsung Care

Hello, I would definitely like to thank you for sharing your experience with us. Samsung values your opinion and will use this information to work towards improving our products for all of our customers. ^Pat

DC33
5 (9,999)

2020-09-26

Albany, NY

5 (9,999)
We bought this refrigerator a couple of weeks ago. We are amazed by all the features and how much food storage there is. The smart features are incredible- my kids like to draw electronically on the screen, have dance parties using Amazon music app, and watch you tube videos while in the kitchen . My wife loves the feature that has expiration dates of food pop up on the screen and the ability to look inside the frig while at the grocery store. Very happy with this purchase, looking at the smart gas range and hood to go with it
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Yaima96
5 (9,999)

2020-09-16

LOS ANGELES

5 (9,999)
[This review was collected as part of a promotion.] I have this fridge for about 3 months, & what can I say this fridge is a beauty to start off!! Features of cooking dinner, playing music , setting up your own calendar from your phone ,reminders from your fridge on when to close your fridge !!! Looking inside your fridge from anywhere at anytime from your phone is amazing and saves you from buying unnecessary food! Answering phone calls when your hands are busy ! Nice family pictures on my appliance makes my home a home !Recomend this fridge to two of my friends and went ahead and purchased the exact fridge they are amazed Will continue buying SAMSUNG FOR ALL MY TECHNOLOGY NEEDS ! YOU CAN NEVER GO WRONG WITH SAMSUNG....Thank you best investment love my fridge and so does everyone who comes in my home !
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Samsung Fridge is awesome
5 (9,999)

2020-06-26

5 (9,999)
[This review was collected as part of a promotion.] i am absolutely in love with this fridge! it was everything i expected and more! there are several things i love, including how easy it is to use the screen. once i signed into my google account, it was a breeze to add things and view apps. it is also updated in real time so as i entered things into my cell phone calendar, the hub calendar updated as well. i love there was no lag between the two. i also am impressed with the sound of the speaker on the fridge. i played music from my playlist, and the sound was amazing. not what i expected from a refrigerator! there is so much space on the shelves and in the drawers, and the versatility of the shelves to allow for items to stand up inside is a genius creation! love this fridge and i recommend it to anyone!
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Alis
1 (9,999)

2020-09-01

1 (9,999)
Bought this fridge earlier this summer and have had problems with it from the start. The right side door doesn't stay open which is a hassle for loading things in and out. Technician came out and told me it was a design flaw - the smart part of the smart fridge is too heavy for the door. The drawers all only open about halfway so very hard to get things out of the back. I have also been told this is a design flaw. The smart fridge itself has needed to be completely reset about 5 times already and still doesn't work properly. It's like having a first generation piece of equipment. Also, customer service is unhelpful and no one seems to know how the fridge is supposed to work. Overpriced. Buying this fridge is the biggest appliance mistake I have ever made.
Helpful?
Originally posted on 36" 4-Door French Door Refrigerator with Flex Zone™ and Family Hub™(RF28R7551SG_AC)

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Luvmy3kiddies
1 (9,999)

2020-10-06

Florida

1 (9,999)
you can’t do nothing with a beautiful refrigerator than in less than 2 years the freezer keeps over freezing. the stainless steel rusts yes!!! i have rust spots on the outside. fingerprint proof thats a lie. hard to get the fingerprints off. the handles start getting loose and the plastic cheap caps keep falling off the ends. the rubber plastic around the doors start ripping. the 2 bottom freezer draws get stuck & get off track! cheap plastic! you can’t watch tv because it glitches. i wouldn’t recommend even if it were for free.

Value

1 (9,999)

Design

5 (9,999)

Performance

1 (9,999)

Features

1 (9,999)
Response from Samsung:
2020-09-14

Samsung Care

We're sorry to hear you were less than satisfied with your product. We pride ourselves on our products and the high-quality standards we maintain. If you have questions or require future assistance; please reach out to us using the information below. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513

lorrigrl1
5 (9,999)

2020-05-13

Kings

5 (9,999)
[This review was collected as part of a promotion.] This Samsung Refrigerator is hands down the best Refrigerator I have ever owned! I absolutely love the fact I can see inside it without opening the door and can even check for things I need when I am at the store! The Family Hub is amazing! I love being able to play music while I am in the kitchen and even get recipes right on the door. The Flex drawer is great in the fact that depending on my needs I can change the settings to use it in a way that suits my needs! The Tuscan Stainess finish is so easy to keep clean and fingerprint free, which helps when my Grandkids are here! The versatility of all the features allowed me to totally customize it to suit my needs!! I highly recommend getting one and seeing for yourself how wonderful these refrigerators are!
Lexonthillo
5 (9,999)

2020-08-27

New Orleans, LA

5 (9,999)
[This review was collected as part of a promotion.] I needed to change my old fridge, and the screen over the door is definetely a handy thing to have in the kitchen. It's like having a big tablet. Kiddos love to paint and play in the white board and checking recipes instead of using your cell is much easyer. I love the connectivity with other devices as my cell, tv and the video doorbell. With the inside camera I can check what is in stock while I do groceries. So far so good. The only thing is that the icemaker is on the small side, but it helps to not steal much space inside.
I recommended this product.

Features

4 (9,999)

Performance

4 (9,999)

Design

5 (9,999)

Value

4 (9,999)
Elvia71
5 (9,999)

2020-06-08

San Antonio

5 (9,999)
[This review was collected as part of a promotion.] The Samsung Counter Depth 4 door Refrigerator in Black Stainless Steel, is absolutely beautiful inside and out. We were looking for a refrigerator that would fit our galley kitchen and wouldn't take up so much space like our 12 year previous model. I was really afraid this model would be too small for our needs for our family of four but to my surprise it actually holds a lot more than our old model. The family really loves the Family Hub and all of the really neat functions it offers like being able to upload photos and stream music, I love the being able to have recipes right on the screen. This is a really beautifully designed refrigerator, i love the color and how easy it is to keep clean. You can't go wrong with this beautiful refrigerator from Samsung.
Jamie in Jax
5 (9,999)

2020-08-03

Jacksonville FL

5 (9,999)
[This review was collected as part of a promotion.] We bought this fridge to replace an older one when we did our kitchen remodel. My husband and son saw the model in store and could not stop talking about the screen feature so that’s what we ended up getting. It really is cool and convenient to be able to have music, pictures, and recipes right on your refrigerator screen. I also love the bonus drawer where we store juice boxes, waters, and snacks for my son to have access to. I like that the fridge will alert you if you leave the door open, but feel like that’s needed because it’s not easy to just close the door behind you. It doesn’t swing shut, you must push it closed, which my son (and myself) don’t always do. I’m a little worried about the black stainless holding up over time, but it really is beautiful!
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Luv2shop
4 (9,999)

2020-09-01

Ferndale

4 (9,999)
[This review was collected as part of a promotion.] Not our first choice fridge we wanted the four-door flex (which was back ordered due to COVID-19 ) this was our second choice. I do like the fridge will let you know if a door is not closed all the way music and screen mirroring is pretty cool. (Which screen mirroring was more compatible with other non-Samsung devices) We would also like it more if the shelves were designed to hold more. Our last counter depth fridge held two extra cubic feet and felt like a full depth fridge this fridge feels like a counter depth fridge.
I recommended this product.

Features

4 (9,999)

Performance

4 (9,999)

Design

4 (9,999)

Value

4 (9,999)
Havasuvian
4 (9,999)

2022-01-12

Iowa

4 (9,999)
this refrigerator hits all the high points, great looking, wonderful cooling, modular and customizable. also, the screen is great for me, not so much for those that don't want their refrigerator to tell them what to make for dinner. one glaring downside - the screen/speaker lets you know when the door was left open. which is so common compared to other units tested. i'm constantly getting alerts on my phone (neat gimmick) and tones in the house letting me know that the door was left open....again. very dissatisfying.

Features

5 (9,999)

Performance

5 (9,999)

Design

2 (9,999)

Value

2 (9,999)
DShAZ
5 (9,999)

2022-01-18

Arizona

5 (9,999)
we got this fridge a few weeks ago and already got used to it, found all nice features and enjoy it every day. a 3 section division is very handy, keeping in mind, that the temperature can be set independently. 3 inner cameras coukd be little better, they don't cover the whole width, but i realize how hard would be to implement this feature and it is very impressive! i can see the content of this fridge while being away from home. having the famiky hub recognize the products inside and find what to cook, using these products, exceeds expectations. of course, the image recognition fails in some rare cases, but nothing is perfect. ability to use voice to work with the hub makes it even more convenient. weather, receipts, videos, music, dishwasher and range status...
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Anonymous
5 (9,999)

2020-09-16

Sparks, NV

5 (9,999)
We bought this fridge for our new home. At the store we liked all the gizmos and fun features it offered. Well, we never would have thought we would become absolutely dependent on the features. It keeps us organized. It keeps us informed on local sales. It keeps our family on track with the built in calendar. We love to listen to music on it while we are cooking as a family. We are in love with our fridge. She’s part of the family now. We can not recommend her enough. Buy one. Your entire life will change for the better.
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
baker4fun
4 (9,999)

2020-08-27

San Francisco, CA

4 (9,999)
[This review was collected as part of a promotion.] I bought this refrigerator a month ago. I have to admit, I did not do a lot of research but asked for guidance and read several reviews. At first, with all new things...super excited. There are some unique features to this item. The main issue I have had is the manual does not really give you practical information about how to use your new appliance. I have mostly had to google information or call the customer support line. So far, I still can't figure out if I can move the shelves! Overall, I am happy with my purchase.
I recommended this product.

Features

4 (9,999)

Performance

4 (9,999)

Design

4 (9,999)

Value

4 (9,999)
GCP007
5 (9,999)

2020-05-13

Miami

5 (9,999)
[This review was collected as part of a promotion.] This beautiful Tuscan Stainless steel Samsung refrigerator has exceeded our family’s expectations. Our favorite gray Tory is the Family Hub screen - so beautiful and futuristic it is the attention grabber of the kitchen! This refrigerator is of such high quality, we are thoroughly impressed. The drawer bins and door shelves are of the highest quality, it’s is evident a Samsung went above and beyond in the manufacturing of this refrigerator. Initially, before arrival, we had a minor concern regarding the Tuscan stainless steel, we figured it would show fingerprints and smudging, however, we love that this was not the case at all. As a long time believer of Samsung TVs, I am excited to have crossed over to the Samsung kitchen appliance world via this refrigerator.
lilgumby1
5 (9,999)

2019-09-10

Glen Allen

5 (9,999)
[This review was collected as part of a promotion.] The Samsung Family Hub is a great looking addition to any kitchen! There are so many neat features on this model. My kids love the family hub screen from being able to leave white board messages, play music, see inside without even opening the door(s). My favorite features are being able to sync my google calendar to display right on the door as well as being able to pull up a recipe from Pinterest. We love the storage capacity of this refrigerator, being able to control the storage space in the middle drawer, as well as being able to set the temperature differently for the middle drawer. I can’t say enough about how much we love our new frig! If your in the market for a new refrigerator, I would highly recommend checking this one out, you won’t be disappointed.
Response from Samsung:
2019-09-19

Samsung Cares

That's fantastic news! Thank you for taking the time to tell us how much you love your new fridge. We are thrilled to know it has added a little something special to your kitchen. Welcome to the Samsung Experience! ^Cat

Oli Bagoli
5 (9,999)

2020-08-27

Houston, TX

5 (9,999)
[This review was collected as part of a promotion.] I bought this last April and It is doing a great job for all us. The Family hub is a great feature, which let us listen to music from our cell phones and radio stations. It works with all streaming services. Best of all it works flawlessly with my Ring bell and we can see who is on our front door. It has excellent recopies, suggestions what to cook and maintain our shopping list. As a family we can communicated through message board. The Family Hub has tons of features. The speaker output is very nice and we love it,
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

4 (9,999)
Cooking Beer in Hand
5 (9,999)

2020-04-23

Waukee, IA

5 (9,999)
[This review was collected as part of a promotion.] I walk into my kitchen after a long day at work, on the front of the refrigerator is my kids and it makes me smile. Cycling in awesome photos to display on the front is easy. I hit the Spotify and from my refrigerator great tunes play while I fix dinner for my family. The pull out drawer opens to conveniently provide me a can of beer to enjoy while I cook. The french doors open to a large storage of food conveniently set up so I can display everything without rooting around. I love this and highly recommend it!
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Eloi
1 (9,999)

2021-10-26

1 (9,999)
Find a different fridge if you are looking for a great fridge, I don't recommend you get this. after a year the hub will be updated and the functions you were using will no longer work. the part that is most annoying is just cleaning the glass shelf on top of the vegetable crisper. when it gets dirty, it's difficult to first detach the shelf from the fridge, and even more difficult to separate the glass from the shelf. i mean whoever designed this did not make it easy for consumers because it's so poorly designed.

Features

1 (9,999)

Performance

2 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2021-11-02

samsungcare

We definitely appreciate you bringing this to our attention. I know it must be difficult to remove the display glass, but we're happy you took the time to share your experience with us. We certainly will use this information to help us in our everlasting efforts to improve the overall customer experience. ^Pat

Response from Samsung:
2021-10-27

Samsung Care

Thank you for sharing these concerns with us. I realize how much of an inconvenience this must have been for you. However, this feedback will help us improve on our products and will forward this information back to our product specialist. ^Pat

Dede88
5 (9,999)

2020-08-03

Saint John, FL

5 (9,999)
[This review was collected as part of a promotion.] We bought this for our new home and we are inlove with it. It not only holds a great quality and look, and apart from the awesome features of the fridge itself, but the volume is loud if you turn it all the way up, I can view inside my fridge from my phone at any time or the screen, watch and talk to anyone without having to hold my Phone. It has sooo many more awesome features that the list keeps going on. Best part, I can enjoy any music from my fridge. And it works like “hey Siri” but Samsung version “hey Bixby”
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
ChynaDoll
5 (9,999)

2020-08-14

New Orleans

5 (9,999)
My husband and I had this amazing fridge delivered 7/31. I still can’t believe we own this jewel. This refrigerator is more than just a food perishable storage. It’s an entire computer system. I love features. I can’t leave the kitchen I’ve been cooking up a storm with the great and convenient recipe feature. I’ve been saving with the comparing item prices between stores features as well. Not to mention the music feature. The reminders the white board. It’s just so much I absolutely am in love with my new fridge.
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Stephen
1 (9,999)

2020-11-18

1 (9,999)
just had this for over a year and surprise surprise right when warranty expired. issues were discovered. for all those that have this model, i encourage you to check out the door alignment as you will unlikely have a tight seal. in additional the seals are weak and can leak too. i am on my 2nd set of seal within a year too. look at my photos. the 2 blue dots you see is light shinning through the seal (air gap). customer support was not helpful unfortunately. couldn't even warranty their own warrantied service.

Features

5 (9,999)

Performance

5 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2020-11-18

Samsung Care

If you are looking for a service repair, you can find one by using the link below. They would be able to assist you with getting your unit back up and properly functioning. ^Pat https://www.samsung.com/us/support/service/locations/

Retired2015
4 (9,999)

2020-08-26

Ft. Worth, Texas

4 (9,999)
I purchased this fridge back in June, but I only received it a week ago. So, it’s still a learning game. The one thing several others mentioned was how loud the ice machine is. They aren’t lying. It is loud and takes some getting used to. But, being able to see inside the fridge when away from home, the notes and calendar features, the recipe recommendations, the notice that you get when products are about to expire, and listening to my favorite tunes while I’m cooking are the reasons I’m so in love with my fridge. I know there are many more features that I will learn about as I go, but these are the ones I’ve used thus far. Oops! I forgot to mention that I transferred some of my pictures from my phone to the fridge, so it’s nice to change those out periodically. I love it!
I recommended this product.

Features

5 (9,999)

Performance

4 (9,999)

Design

5 (9,999)

Value

5 (9,999)
MIMI
5 (9,999)

2020-08-03

Central Florida

5 (9,999)
[This review was collected as part of a promotion.] Finally replaced my 20 year old refrigerator and retired it to the garage. This Samsung beauty was an excellent choice. I love the Family Hub as I am still learning all it does, I love the photo gallery feature and Bixby. Having super cold drinks in the "beverage drawer" is amazing. I was hesitant on the black stainless, but now I am in love with it. Fingerprints from my grandson are just not there! The counter depth provides us with some additional space as well. All in all it was an excellent choice.
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Mizzanet
4 (9,999)

2022-08-31

4 (9,999)
i absolutely love my fridge! i love being able to play my amazon music playlists while i'm cooking or cleaning the kitchen. i love the cover screen images they had before, the ones now are boring. before they had a summer scene with the ocean with the waves rolling up to the beach, it was so soothing to watch. when it rained it had bright green leaves getting wet with rain drops. now there's this boring blue screen with a few palm leaves at the top moving in the wind. it needs to be interesting again!
I recommended this product.

Features

4 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

4 (9,999)
someguy
1 (9,999)

2022-07-15

idaho

1 (9,999)
honestly the exploding note 7 was better then this experience. this fridge has constant issues. between it shutting off the fridge randomly, not allowing you to change basic functions like screen awake settings, and constantly needing some kind of support ticket this thing is honestly way too expensive for what it is. i feel like if i bought a normal fridge and taped a ipad on it, it would be a better smart fridge. the actual fridge is the only nice part of this, and even then the ice maker doesn't work.

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2022-07-28

Samsung Care

Hi There, We apologize for your experience with the 28 cu. ft. 4-Door French Door Refrigerator with 21.5" Touch Screen Family Hub™ in Black Stainless Steel was less than ideal. We appreciate all feedback that helps us understand how to improve our products. Thank you for taking the time to leave this review. There are a few ways to tell if your refrigerator has a power issue, such as if the lights suddenly do not turn on or if the interior feels warm. You can get your refrigerator back to working by checking a few things around your home, like the circuit breaker. The refrigerator has no power https://www.samsung.com/us/support/troubleshooting/TSG01109708/ The accessibility settings on your Family Hub will allow everyone in your home to easily access the hub’s recipes, apps, and photos. The screen reader feature will read the screen for you if you’re multitasking in the kitchen, and the grayscale and negative color options will help you see the screen clearly if your eyes are sensitive. You can also enable the accessible screen feature to lower the screen to an easier-to-reach position. Adjust accessibility settings on Family Hub https://www.samsung.com/us/support/answer/ANS00063082/ I highly recommend visiting this link for the reference guide: Discover the new features on Family Hub 7.0 https://www.samsung.com/us/support/answer/ANS00088922/ Update the software on your Samsung Family Hub smart fridge https://www.samsung.com/us/support/answer/ANS00086663/ A few factors can cause an ice maker to not work. If the ice maker appears to not be making any or enough ice, low water pressure or a faulty water filter may be to blame. When the ice maker makes small, cloudy, or clumped ice, it could be something as simple as a dirty water filter, low water pressure, or high mineral deposits in your water. In the event of a frozen ice bucket, some troubleshooting may be needed, and service may be required. The ice maker is not working https://www.samsung.com/us/support/troubleshooting/TSG01001012/ In case of repairs will be needed, please take note of your warranty coverage: https://www.samsung.com/us/support/service/warranty/RF28R7551SG/AA One (1) year parts and labor Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing) Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Reference Number: INSERTGCID Have a great day. ^Charles

MrsH
5 (9,999)

2020-03-27

Atlanta, GA

5 (9,999)
[This review was collected as part of a promotion.] I am so in love with my Samsung Family Hub Fridge. Every morning start off with coffee and my morning brief from Bixby. Love the edit whiteboard for notes and family pics. The daily recipes are life savers when you don't what to cook. playing my favorite playlist on Pandora never gets old when I am cooking or have dinner with my husband. And of course, there is the ability to sink my phone with the fridge which is definitely an awesome feature when you can't necessarily locate your phone right away.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Leliee0326
5 (9,999)

2020-08-03

seguin, tx

5 (9,999)
[This review was collected as part of a promotion.] We get so many compliments in the color and Style of this fridge. Its the tuscan bronze finish. One of my favorite features is when the door bell rings, a screen pops up on the fridge so we can see who it is. I also love being able to view inside the fridge while I'm shopping. Definitely recommend! My only complaint is that the ice maker makes an annoying pop sound and samsung says they will not fix it. Our last Fridge did this and they fixed it right away so not sure why they won't correct it anymore.
I recommended this product.

Features

5 (9,999)

Performance

4 (9,999)

Design

5 (9,999)

Value

4 (9,999)
TonyTwoLivers
4 (9,999)

2020-04-14

Greenville, SC

4 (9,999)
[This review was collected as part of a promotion.] This is an excellent product for us and our kids. My sons love to draw on the notepad and the Family Hub allows us to lookup recipes, make to-do lists, and set reminders for basic household chores/tasks. My 5 year old has blossomed in his desire to want to learn his numbers and letters and has become really adept at making drawings only parents could love. My 2 year old jumps at any chance to get us a tasty canned or bottled beverage from the flex drawer that we use as a multifunction beverage and deli drawer. The ONLY negative, and it is slight, is that there isn't always enough room for liquid containers and we often have to lay them on their side to put in. The door slots are only big enough for a few containers at a time, e.g. milk, coffee creamer, pitchers of sweet tea, etc.
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

4 (9,999)

User manual & downloads

User Manual

ver 03 | 32.72 MB

Jun 23. 2021

ENGLISH, FRENCH, SPANISH
Download

Quick Guide

ver 00 | 1.29 MB

Feb 07. 2019

ENGLISH, FRENCH, SPANISH
Download
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Features and specifications are subject to change without prior notification.