33” Counter-Depth French Door Refrigerator with Twin Cooling Plus™

Silver 18 cu.ft.
RF18A5101SR/AA

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33” Counter-Depth French Door Refrigerator with Twin Cooling Plus™
Silver 18 cu.ft.

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Highlights

ENERGY STAR® Certified

ENERGY STAR® Certified

Features

Easy remote control

Wi-Fi Connectivity

Monitor and control your refrigerator with ease. With Wi-Fi connectivity, you can keep track of its status using a smartphone App*. You can easily control its Rapid Cooling modes, check the temperature, and get alerts if the door is left open. It will also detect and diagnose issues.1

ENERGY STAR® Certified

Seamless control with easy accessibility

Easy Access Display

Easily control the fridge, even if you have restricted movement. The control panel located inside the fridge features a seamless and unobstructive design within arm’s reach and can be used with one hand.

Keep your food Moist and Fresh

Twin Cooling Plus™

Ensure food stays moist and fresh for longer.* Twin Cooling Plus™ optimizes the temperature and humidity in the fridge and freezer with independent cooling. It preserves food better and protects its flavour by preventing odours from mixing.2

Brilliantly Clean and Smudge free

Fingerprint Resistant Finish

Make sure your fridge always looks spotlessly clean. A special Fingerprint Resistant Finish prevents surfaces from becoming covered in unsightly fingerprints and other marks and smudges. And they can be quickly wiped away if they do appear. So your home will stay looking stunningly beautiful.

Bright, energy efficient lighting

LED lighting

LED lighting beautifully brightens virtually every corner of the interior space with brighter and softer lighting. That means you're able to quickly spot what you want and your favourite foods are always easy to find. Plus, LED lighting emits less heat and is more energy-efficient than conventional lighting.

Fast cooling and freezing on demand

Power Cool & Freeze

Enjoy rapid cooling performance. At the touch of a button, Power Cool blows intensely cold air into the fridge to quickly cool your groceries or favourite drinks. Power Freeze delivers a fast blast of cold air into the freezer. It’s great for freezing or firming up frozen food and making ice.

Branded In-home Repair Service

More choice and flexibility service repair options.

Samsung Certified Technicians will set up a service time around your available schedule. Our skilled, experienced, and trained technicians will examine and repair your appliance in the comfort and safety of your home. Samsung’s Branded Technicians will arrive at your home with the appropriate PPE equipment, respectfully disinfecting your appliance before and after repairs and ultimately providing you with excellent customer service.

Learn more

To schedule a Branded In-home Repair, contact us via Chat, text WECARE (932 273), or call 1-800-SAMSUNG, to schedule an appointment.3

Digital Inverter Compressor

The Digital Inverter Compressor automatically adjusts its speed in response to cooling demand across 7 levels. As a result, it’s quieter and uses up to 50% less power.

Specifications

  • Net Total (cu.ft)

    17.5 

  • Net for Freezer (cu.ft)

    5.8 

  • Net Weight (kg)

    96 

  • Cooling Type

    Twin cooling plus

  • Net Total

    17.5 

  • Net for Freezer

    5.8 

  • Net for Fridge

    11.7 

  • Net Dimension (WxHxD)

    32 1/8 x 70 x 28 1/8 

  • Net Width (inch)

    32.33 

  • Net Case Height with Hinge

    70 

  • Net Case Height without Hinge

    68.87 

  • Net Depth with Door Handle

    28.12 

  • Net Depth without Door

    24.5 

  • Packing Dimension (WxHxD)

    34 x 73 3/4 x 29 3/4 

  • Net Weight (kg)

    96 

  • Packing Weight (kg)

    101 

  • 20/40/40H (Container)

    39

  • Cooling Type

    Twin cooling plus

  • Number of Shelf (Total)

    2 EA

  • Gallon Door Storage

    2 EA

  • Shelf Material

    Tempered glass

  • Number of Vegetable&Fruit Drawer

    2 EA

  • Number of Door Pocket

    4 EA

  • Icemaker

    Auto Ice Maker

  • Number of Drawer

    2 EA

  • Interior LED Light

    Yes

  • Door Alarm

    Yes

  • Refrigerant

    R600a

  • Door Type

    Flat Door

  • Display & Control (Fridge and Freezer)

    Internal display

  • Door Handle

    Recessed

  • Colour

    Silver Stainless

  • Energy Consumption

    540 kWh/year

  • ENERGY STAR® Certification

    Yes

  • Counter Depth

    Yes

  • WiFi Embedded

    Yes

  • SmartThings App Support

    Yes

Reviews

33” Counter-Depth French Door Refrigerator with Twin Cooling Plus™

4.2

Recommended by 81% of customers.

Write a review
5 stars 63%
4 stars 19%
3 stars 5%
2 stars 3%
1 stars 10%
Features 4.3
Performance 4.3
Design 4.3
Value 4.1
AI review summary
  • The refrigerator has a sleek design and spacious interior with useful features like a bottom freezer drawer and ice maker
  • Many customers find it meets their household needs with efficient cooling and ample storage
  • Some customers have experienced issues such as the refrigerator suddenly stopping cooling, freezer malfunctions, and problems with warranty and repairs
  • The reviews are mixed, with positive feedback on the product's strengths and negative comments cautioning about potential reliability and service concerns
AI-generated from customer ratings & reviews, and may include incentivized reviews.

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777 Reviews

Fridgeymcfridge
1 (9,999)

2025-02-17

1 (9,999)
This fridge has a major design flaw that makes deep cleaning nearly impossible without professional help. The glass above the vegetable drawers is fixed in place, and any liquid that spills can seep through a gap, becoming trapped between the glass and the plastic. Once inside, it cannot be accessed for cleaning. After contacting support, I was informed that this fridge requires a technician to remove the glass in order to clean it properly. This is an unexpected and frustrating limitation, as proper cleaning should not require a service call. Had I known about this before purchasing, I would have chosen a different model.
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Helpful?

Features

3 (9,999)

Performance

3 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-02-19

Samsung Support Team

Hi, thank you for taking time out of your day to share your thoughts with us about your Samsung experience. We understand your frustration and we will share your feedback with the team. Please feel free to contact us at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/) for further assistance. We appreciate you being a loyal Samsung customer.

Stratos
1 (9,999)

2023-01-03

1 (9,999)
I bought this fridge on 29 July 2022, but did not have it delivered until mid October because I was doing major renovations. When it was delivered, I did a cursory inspection and it appeared to be ok. I plugged it in to make sure it worked, which it did. I then unplugged it since I don’t live there and it wouldn’t be in use. I’m renovating the home to put it on the market so deliberately left the plastic wrap on so when showing the home, it will be obvious it’s brand new. I was very busy dealing with various contractors getting flooring, cabinets, countertops and bathrooms done it was almost 3 weeks later I noticed the plastic interior was deformed on the bottom, as if the plastic had been melted at some point. I contacted the store I bought it from on Dec 16th and was told someone would be in touch with me within a couple of days. 2 weeks later I hadn’t heard from them so called them to see what was happening. I was told they were still waiting to hear back from Samsung. I called Samsung myself and was told they hadn’t heard anything from the store. I described the problem to Samsung and sent a couple of pictures and the agent agreed the fridge was defective, in his words “DOA” and should be replaced. I have a transaction number for this conversation. I asked them to contact the store to approve the replacement but was told they couldn’t and would have to wait for the store to contact Samsung. I then called the store again and asked them to contact Samsung about this. The next day I contacted the store again to see what was happening and was told Samsung would not authorize a replacement because it was “only cosmetic damage” even though a Samsung agent had already agreed with me the fridge was defective and should be replaced. They’re now refusing to do anything because I did not report it within 7 days of delivery, despite it having a 1 year warranty against manufacturers defects. The warranty info on the website when I bought it, and my conversation with the salesperson when I asked about the warranty made no mention of this 7 day period. This requirement was only mentioned to me when I tried to make a warranty claim, and long after they had my money. Samsung’s quality control should have noticed this defect and it should not have been sold in the first place. Avoid this fridge, and any Samsung appliances, at all costs. Their warranty is meaningless.
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Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-01-04

Operations

Hi Stratos, thank you for reaching out. We're here to help. Could you please get in touch at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/) 

Sucker
1 (9,999)

2026-01-14

1 (9,999)
I bought this fridge 4 years ago and 8 months ago it started freezing every thing in the fridge from the bottom shelf to the produce drawers. I tried everything suggested on line but I am not restricted to the 2?shelves. Midland knows about this problem and referred me to Samsung who told me they will have nothing to do with it and all repairs ( if it can be repaired) are my responsibility. Not even an offer to give me a discounted price if it cannot be fixed. I definitely do not recommend this fridge. It looks good but has a serious defect. There is even a class action on it. BEWARE!!
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Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2026-03-25

SECA CS

Hello, We appreciate you sharing your experience with us. We’re sorry to hear that you experienced challenges with your product and will share this feedback to our relevant teams. If you would like to provide additional feedback or discuss this ticket further, our email support will be happy to assist by visiting https://www.samsung.com/ca/support/emailsupport/ and choosing ‘Email General Support’ Thank you, Samsung Customer Care

Michal
1 (9,999)

2021-06-20

1 (9,999)
We purchased this fridge just over a week ago. At some point over the last day, the fridge and freezer both stopped cooling. The temps inside the fridge and freezer displayed 3 and -18 but when I put a thermometer inside the actual temps were 21 and 3, respectively. Everything in the fridge had spoiled and everything in the freezer defrosted. We had to manually unplug it for it to start working again and are now waiting for a Samsung service technician to come. Nothing is being done to reimburse for all the food that was spoiled as a result. For a brand new fridge that was just purchased over a week ago, extremely unhappy with the reliability.
Helpful?

Features

2 (9,999)

Performance

1 (9,999)

Design

4 (9,999)

Value

2 (9,999)
Faust
4 (9,999)

2022-01-04

Ada, MI

4 (9,999)
[This review was collected as part of a promotion.] We have had our refrigerator for a month. We like the finish, the large units on the doors and the reduced depth on the shelves which means items don't get buried in the back. The refrigerator is much quieter than the Fridge faire it replaced. The one thing I would redesign is the bottom section of the freezer. The freezer is two levels with a sliding unit on top of a deep pit. The bottom deeper part is basically a pit. You have to dig through layers a frozen goods to get to those on the bottom, which is inconvenient. The sliding section on top needs to be deeper, which would make the pit shallower and less of a graveyard for frozen food.
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

4 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

5 (9,999)
Rwhetham
5 (9,999)

2021-07-12

GREENWOOD

5 (9,999)
[This review was collected as part of a promotion.] We replaced our clunky old fridge with this one and it was great from the moment it was installed. It cooled quickly and starting making ice quicker than I had expected. There is tons of space inside, and the LED lighting makes the entire fridge illuminate so nothing gets hidden. The handleless design makes it look very sleek and the hand holds at bottom and top make it very easy to open. It doesn't get covered in fingerprints and with toddlers around that is a plus! On top of that, if one of them leaves a door open it dings to let us know. It continues until it is closed as well as flashes the lights inside. No more unknown open doors!
Helpful?
Anonymous
4 (9,999)

2022-07-20

USA

4 (9,999)
we've owned the fridge a little over a month now. we've had numerous cases where the door gets left open because the left door has to be pressed shut. not just pushed shut (like it will close like a normal fridge door) but pressed shut, otherwise it sits ajar. the 'smart' fridge thinks the door is closed, though, so the alarm never goes off. the ice tray is nice, but it's pointlessly large. we'd prefer they left the small cube out, providing for more usable space. the stainless looks nice but the large, thin panels will inevitably dent. overall a fantastic fridge with a few shortcomings, but in this price range you expect perfection.
I recommended this product.
Helpful?

Features

4 (9,999)

Performance

4 (9,999)

Design

2 (9,999)

Value

3 (9,999)
TrojanRick1
5 (9,999)

2021-05-10

West Covina

5 (9,999)
[This review was collected as part of a promotion.] We really enjoy and love this refrigerator. It was easy to connect to the water line and starting making ice right away. It has given a modern and upgraded look to our kitchen. It is spacious and we were able to fit everything we had in our previous (larger) refrigerator and have room to spare. The app is so easy to use and I love that it tells me when the door is left open. This comes in handy since my daughter tends to do this all the time. The ability to turn on/off the ice-maker from the app is also a nice feature. There is no fingerprints on it and having the handles hidden. We love the smudge-proof, it keeps it clean and looking beautiful.
Helpful?
WillowG
5 (9,999)

2026-05-23

5 (9,999)
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I recommended this product.
Helpful?
Originally posted on 33" 18 Cu.Ft. 3-Door French Door Refrigerator with Twin Cooling Plus™(RF18A5101MT_AA)

Features

4 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

3 (9,999)
josephxsxn
1 (9,999)

2021-12-21

1 (9,999)
as many others have said it will just decide to stop cooling/freezing; in my case the problem has been the freezer specifically. the unit is less then a year old and i have had to defrost the freezer once already to get it working again, saddly as of today i worry ill be defrosting it a second time. we lost everything in the freezer the first time and just never used it again the second time luckly. the ice maker is the worst design i have ever seen. you will knock ice behind the drawers when you open the freezer every time assuming the ice tray is full. the ice will all pile up and then upon opening it will hit the icemaker and get pushed behind.
Helpful?
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2021-12-21

Samsungcare

I can see where you are coming from. No one should have to deal with their ice maker not working correctly so early on of owning the unit. We would be more than happy to assist you with this concern. Please use the information below to contact us. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Use this ticket number: 1144003624

Lynnfleure
5 (9,999)

2021-05-17

Perrysburg

5 (9,999)
[This review was collected as part of a promotion.] In one word WOW. Great Fridge, lots of room the shelves are easy to adjust. I was pleasantly surprised at how easy it was to move the door shelves as well. Drawer space was amazing and holds plenty of meat, veggies, cheese and other produce. Freezer is very efficient, thought it would be small going from side by side but everything fit. Ice maker is quiet and produces plenty of ice. very easy to open and slide moveable compartments. The outside design is sleek and very modern. I love the no handles. Smart wi fi is nice, but don't need to use it much as it regulates temperature well. Highly recommend this appliance to anyone.
Helpful?
chellyp12
5 (9,999)

2021-08-20

BALTIMORE

5 (9,999)
[This review was collected as part of a promotion.] Can you say excited. I have never had a new refrigerator and it is stylish, compact yet roomy. Just can’t take my eyes off if it. It looks fabulous in my kitchen and is already saving me money. It was easy to set up a nice start to updating my kitchen. If you leave a door open a bell will ring to let you know. If you need to freeze something quickly you can set the freeze quick mode and just like that your item is frozen. You can use an app to manage. It is so easy to find what you need or stand and view because of the bright interior LED lighting. And the Black Stainless Steel Finish is fingerprint resistance. This is a good purchase. .
Helpful?
Response from Samsung:
2021-09-01

Samsung Care

Glad you like the stylish look of the refrigerator! ^Pat

RgRg
2 (9,999)

2022-08-29

2 (9,999)
i got the refrigerator brand new and have had it a week and 2days. today it stopped cooling. the refrigerator read it was 37 degrees inside and freezer was 0 degrees but this wasnt true. i had read the reviews after i bought the refrigerator and saw that they have a cooling issue, so i bought a thermometer and put it inside so i would know if it stopped working. thankfully i had my own thermometer because it saved my food today. i had to reset it a few times to make it cool again. now im wondering how many times this is going to happen to me. i am going to try to return this refrigerator and will not buy a samsung appliance again!
Helpful?

Features

4 (9,999)

Performance

1 (9,999)

Design

3 (9,999)

Value

1 (9,999)
Response from Samsung:
2022-08-30

Samsung Care

Hi RgRg, Thank you for reaching out to us. Our sincere apologies that your fridge encounters cooling problems, which is not ideal. I understand how important it is to have a fully functional refrigerator. I recommend following the steps in these links below to help you with this concern: Cooling issues with Samsung refrigerator or freezer: https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all What to do if your Refrigerator is not cooling: https://www.youtube.com/watch?v=ogwmuhLH4G4 Please feel free to get back to us via the following options for further assistance: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, give them this ticket number 1144858634, which will help our team pull up your information. Thank you for being a valued customer of Samsung. Have a great day. ^Chrystel

Ardeus
5 (9,999)

2021-10-14

New York

5 (9,999)
[This review was collected as part of a promotion.] *Refrigerator was purchased as part of a samsung promotion. I was in the market for a non-ice maker fridge , which apparently is harder than it nowadays given that it is a default option. I needed a counter depth fridge and this one didn't disappoint—I am unsure why many industry folks are against Samsung refrigerators. It is a very sleek look, ability to customize between freezer and fridge is an added bonus. The wifi and mobile app is helpful especially if one is worried about the current temperature of the different sections. I usually use the power freeze function when I purchase frozen meat from the local supermarket.
Helpful?
Response from Samsung:
2021-10-15

Samsung Care

It's a good thing we did not disappoint. Our customer satisfaction is our main priority. ^Pat

Mandy
1 (9,999)

2022-05-16

1 (9,999)
bought this refrigerator may 2021. i have had to throw away frozen foods at least 4 times due to freezer not shutting. i have 2 children so i have blamed them for not shutting it the 1st time or 2. however, it's not my teenagers, the freezer is awful it doesn't shut properly. the refrigerator is great at letting you know if you left it open, however i've purposely left the freezer ajar and it doesn't alert you at all. i absolutely hate this refrigerator and have to buy a new one after only having this one for a year, can't keep throwing good away in this economy - also it's not finger proof resistant & makes loud noises
Helpful?
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2022-06-05

Samsung Care

Hi Mandy, Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator door not closing properly and having a loud sound. We will surely notate this feedback for better products and options in the future. For future reference, I highly recommend visiting these links for basic troubleshooting steps: https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/ Refrigerator or freezer doors will not close: https://www.samsung.com/us/support/troubleshooting/TSG01001017/ Cooling issues with the refrigerator or freezer: https://www.samsung.com/us/support/troubleshooting/TSG01001027/ How to clean your Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS00079481/ Understand the noises coming from your refrigerator: https://www.samsung.com/us/support/troubleshooting/TSG01001032/ If repair is needed, please take note of your warranty coverage: https://www.samsung.com/us/support/service/warranty/RF18A5101SR/AA If assistance is needed, please reach us with the following options to further assist you: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket number: 1144569445 Thank you for choosing Samsung. Have a great day. -Trisha-

Keyren
5 (9,999)

2021-05-27

5 (9,999)
[This review was collected as part of a promotion.] we received our new samsung 19.5 refrigerator in a timely and professional delivery. i am pleased at the look and size of this refrigerator. while it is smaller than we have ever had it seems so spacious. within a few hours it was making quality ice. it makes ice quickly and can keep up with our family of 6. the black stainless steel is fabulous, as it doesn't show fingerprints. this is a smart refrigerator and let's you know if the door was left open, off temp and so much more. i only have a couple things that would make this a perfect refrigerator. i wish it had handles as it's hard for 5 year old to open . it would also be nice if it had a water dispenser.
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
KG33
4 (9,999)

2023-03-16

Brighton, Michigan

4 (9,999)
[This review was collected as part of a promotion.] It’s a decent fridge, the counter depth dimensions are perfect for the spot allotment I have to put it. Is pretty quiet and does what it’s supposed to. Wish it had a deli/cheese drawer, but it only has the two crispers. Would also be nice if it had door handles. Stainless steel is supposed to be fingerprint resistant, but that’s not accurate, especially since it doesn’t have door handles. It’s a little resistant, but not fully. I also don’t like that the doors don’t automatically shut and the left side door you really have to force push close. Thankfully I don’t have younger children in the house or that would be problematic.
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

4 (9,999)

Performance

4 (9,999)

Design

3 (9,999)

Value

3 (9,999)
JOTO
4 (9,999)

2023-02-10

california

4 (9,999)
I have had this fridge for about 3 months. So far, I am happy with it. It is just the right size for two people. The only thing I do not really like is the shelving. I knew it going into the purchase so I was not surprised. The three shelves are very close together. No tall things at all. My work around was to put my own brackets under the bottom shelf. Voila. I used very sticky rubber stops. It helps that my Breta water jug holds up half of the shelf. However... it would nice to have a split shelf system. Then it would be perfect. OH, The ice maker takes up too much room. I dont use it. THEN the freezer is plenty big.
Helpful?

Features

4 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

5 (9,999)
Tara
1 (9,999)

2021-08-17

1 (9,999)
We purchased this fridge in May 2021 and within weeks we had cooling issues and lost all of our food. Samsung finally sent a repair company after 2 weeks of having this issue. After waiting another week and a half for 3 different parts we are still having the same issue. Samsung refuses to refund us or replace the fridge. They have no idea what the causal part is and want to keep trying to replace the same 3 parts. Samsung does not care about customer service. A case has been opened with the better business bureau in order to try and get a working fridge after spending over $1700 on this garbage fridge and over $1000 in lost food. Never buy a Samsung appliance!!
Helpful?
Originally posted on 33” Counter-Depth French Door Refrigerator with Twin Cooling Plus™(RF18A5101SG_AA)

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Mdivita27
3 (9,999)

2022-01-03

Binghamton, NY

3 (9,999)
[This review was collected as part of a promotion.] I absolutely LOVE the roominess of this fridge. There is just so much space. It's also really sleek and rhe lack of handles and an external water/ice dispenser makes this very modern. That said, there are some negatives. One, the internal water pitcher isn't big enough, it should be twice the capacity. Two, the pitcher constantly doesn't fill up foe one reason or another. It happens A LOT. Very annoying. Three, while stainless steel looks nice, this particular finish shows EVERY LITTLE SMUDGE. No joke, I could clean it 5 times a day, and there would still be smudges at the end of the day. I haven't had that issue with other stainless steel appliances in the past.
Helpful?

Features

4 (9,999)

Performance

4 (9,999)

Design

5 (9,999)

Value

3 (9,999)
Response from Samsung:
2022-01-10

Samsungcare

We always enjoy hearing from our customer and how they are enjoying their applaince. I understand you have a few concerns with your refrigerator. We appreciate your opinion. We have some tips in the link below on maintaining your unit. Thanks for the review! ^Pat https://www.samsung.com/us/support/answer/ANS00079481/

Radek244a
5 (9,999)

2021-05-11

Huntley

5 (9,999)
[This review was collected as part of a promotion.] This Samsung fridge is awesome, has lots of room, and is extremely quiet. I love the black stainless steel look. The Samsung fridge features a modern exterior with trendy flat door design. There are easy to open recess handles that contribute to the stylish look. The entire surface is fingerprint resistant. I have a 1.5year old at home and do not need to do any extra wiping and cleaning which is AMAZING! Moreover, you can use a Samsung app to control the temperature remotely. If the door is open too long, you will hear an alarm but also receive a notification on your phone which makes it super convenient. Gorgeous fridge. I'm extremely happy with my Samsung fridge.
Helpful?
Bdolphan
5 (9,999)

2023-01-31

Flint, TX

5 (9,999)
[This review was collected as part of a promotion.] I just got this a couple of weeks ago and I couldn't be more happy with it. It is absolutely beautiful. There is way more room than I expected. I wasn't sure if I would like the water and ice inside instead of outside, but I absolutely love it. No more mess on the outside of the fridge and the water pitcher instantly refills and is always cold. The ice trays are large and hold way more ice than my old fridge. The freezer has more capacity than it looks. The slide out shelves are a nice feature so you don't have to bend way down and dig in the back of the freezer. I took a chance on an open box item and I have no complaints. I am extremely happy with this purchase.
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
tgantos
4 (9,999)

2021-11-15

MOUNT MORRIS

4 (9,999)
[This review was collected as part of a promotion.] I like this product because it is space-saving and having the freezer on the bottom makes it so much easier. I like that it has interior LED lighting and that it can cooperate with my local energy provider to save energy as we are on one of their smart energy plans. I would say the downside is that within a few months some of the plastic door trays for holding condiments and such are cracking and that the black stainless steel finish immediately chipped. We are careful with our appliances and yet the finish is not quite perfect and we've had a few dents as well. I love the look of it overall and the ease of use.
Helpful?
Katt
5 (9,999)

2025-09-21

Georgia

5 (9,999)
[This review was collected as part of a promotion.] Loving it! And still getting accustomed to new storage design. Very cold, cooled quickly after install, It replaced my 40 yo freezer top, fridge bottom- my old back & hips couldn’t handle it anymore. This design is so convenient, lots of storage in the doors, love the freezer sliding drawer; learned to put my tea & common drinks in the R door-to open just one door. I don’t need a dispenser-ice maker works great, I keep it turned Off a good bit. Very very pleased w my new Samsung. Love the convenience & design! For 2 people, I’ve yet to fill it up. I’m like a kid at Christmas, I’m still excited!! Thanks Samsung!
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
mazurmic
5 (9,999)

2026-03-25

Pennsylvania

5 (9,999)
[This review was collected as part of a promotion.] The 18 cu. ft. Smart Counter Depth 3-Door French Door Refrigerator in Stainless Steel is a great blend of style, efficiency, and practicality. I love it's counter-depth design giving it a built-in look. It offers ample storage space and the French door layout makes it easy to organize and access items and the freezer drawer below is spacious and well-designed for keeping frozen foods neatly arranged. The cooling performance is consistent, helping keep food fresh for longer, and the interior lighting makes everything clearly visible. Overall, this refrigerator is a reliable and stylish choice for anyone looking to upgrade their kitchen with a space-efficient appliance.
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Queen Catia
5 (9,999)

2021-09-24

Houston, Texas

5 (9,999)
this refrigerator is everything we dreamed of and more. it is keeping everything cold in the fridge without frosting anything over like our last one did. the freezer is keeping everything properly frozen. we love the dual icemaker. love that it makes perfect ice cubes and perfect ice chips. also love the flex options. the controls are easy to use, easy to understand, and give us a sense of comfort. this refrigerator is stunning and works even better than we had hoped for. the doors are easy to open and they shut soundly. the autofill water pitcher makes delicious, cold filtered water. we really love this fridge!
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Response from Samsung:
2021-10-29

Samsung Care

Thank you so much, for letting us know what you think of the refrigerator. Samsung values the opinions of all our customers. ^Pat

OLIVER
1 (9,999)

2022-11-20

LEHIGH VALLEY, PA

1 (9,999)
[This review was collected as part of a promotion.] Despite having a Samsung refrigerator that leaks water in the bottom of the crisper drawers then freezes into a sheet of ice, we decided to AGAIN purchase a Samsung refrigerator thinking they should have improved the issues with so many refrigerators. From day one, the compressor on the unit was bad, making a loud humming noise. We thought it was a fluke and just got a bad unit, so we went to order another one, but it was discontinued. So we thought we would have a Samsung technician come out to check the issue, and he said the unit was fine, that the sound was normal. Very disappointed in Samsungs customer service as well as the rude technician who came to service the unit.
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2022-11-25

Samsung Care

Thank you for taking the time to share your experience, Oliver. Below are links to steps that should be taken to prevent the noise from your fridge. Understanding the noises coming from your Samsung refrigerator. Learn more here: https://www.samsung.com/us/support/troubleshooting/TSG01001032/ https://www.youtube.com/watch?v=cain2xjBCQE Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1145182809, to help our team pull up your information. Have a great day. ^Chrystel

Brpillows
5 (9,999)

2022-11-08

Phoenix, AZ.

5 (9,999)
[This review was collected as part of a promotion.] I purchased this a month ago and it is one of the best refrigerators I have ever purchased. The storage space seems much bigger than my previous refrigerator that was 5 cubic feet bigger. The model I bought does not have the ice maker in the door so it provides more internal space. My previous refrigerator had a light hanging down in the middle taking up space and this one has grteat lighting via LED's. The refrigerator keeps the temperature constant, and the WiFi feature is great to control the refrigerator. We have it set to reduce energy consumption during peak hours set by my utility provider. This refrigerator is perfect for the garage to be used as a 2nd refrigerator.
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
YAR21
5 (9,999)

2021-11-01

chandler

5 (9,999)
[This review was collected as part of a promotion.] We love our Samsung kitchen products. Life is so easy with integration and smarthub. We earlier had a Samsung Smart Hub Refigerator in our old house and we liked it a lot. But we felt the space was not enough and then we came across this one. We really like the four seperate door to organize and change cooler to freezer as needed. The features and alerts are very good. The convenience of operating its feature remotely make life easy. No more kids leaving door unattended as we get alerts which is a huge help on top of space that we got. Hidden Ice makes life easy that kids wont play with them and make a mess.
Helpful?
Response from Samsung:
2021-11-22

samsungcare

These features are only possible due to the feedback we receive from our customers. So, thank you! ^Pat

Yirda16
5 (9,999)

2021-05-07

New carrollton

5 (9,999)
[This review was collected as part of a promotion.] I love it now we have more space we can buy whatever we want to our kids. Our old one we was so sick everything we put ther next day was dange. The length of the shelves are amazing everything it fit correct. The light are super bright. And freezer keep everything good is amazing I put a water there for 10 minute and get with ice, the fridge the space I love it I cant put a lot of thing for my kids and my self. It resistant to fingerprint and the most awesome thing is that I can track everything though my phone and when the door it open for long time I received a notification in my phone to go close the door.
Helpful?
Anonymous
1 (9,999)

2024-08-23

Fredericksburg, TX

1 (9,999)
Bought this three years ago. At 2 years the icemaker (large cubes) started having issues, leaks, poor performance. Thawed it out and it started working again for only a little while. Switched to the small cube maker. After 6 months it self-destructed. The cube tray actually fell out of it all cracked to pieces. Finally quit using the ice makers (fun). The doors seem to dent extremely easy. It has 4 or 5 door dings. It is just me and my wife that use it. Neither of us can remember anything that happened that should have dented it. One of the dents was in it when it was delivered. This is the second Samsung in a row that we have had that the icemakers have been awful.
Helpful?

Features

3 (9,999)

Performance

1 (9,999)

Design

4 (9,999)

Value

1 (9,999)
Response from Samsung:
2024-08-23

SEA CARE

Good day, We value you notifying us about this matter. Let's get this sorted out. The link below will show you the steps to increase the effectiveness of the ice maker. For more details, please select the corresponding topic which affects its ice production. It includes recommended YouTube videos and embedded links; kindly visit them. Samsung ice maker is not working: https://www.samsung.com/us/support/troubleshoot/TSG10002387/ Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147471364, to help our team pull up your information. Have a great day! ^Chrystel

Goluniaczek
5 (9,999)

2022-01-13

5 (9,999)
[This review was collected as part of a promotion.] Samsung refrigerator is superb. It is very spacious and easily stores all of our groceries, drinks and extras. Fours doors ensure easy of access and the smartapp feature lets me know on my cellphone when my son forgets to close the door, which happens all the time! I love the bright interior LED lighting that lets me see everything. The quick cool feature is very convenient when I want to cool off some beer or ice cream that soften up. Wide shelves on the doors allow for storage of even the largest jars and bottles. The greatest thing about the fridge though might be the smear and touch proof exterior; no finger prints ever! Plus it looks great in our kitchen! Highly recommended.
Helpful?
dawn153
5 (9,999)

2021-10-14

SUFFOLK

5 (9,999)
[This review was collected as part of a promotion.] After MONTHS of waiting for this fridge, I am very pleased with my purchase!!! The fridge has so much more room than my old one. I absolutely LOVE the ice maker! Gives out plenty of ice. I think I pretty much doubled my freezer space. Everyone that comes to my house loves it. Funny thing is no one ever knows how to open it! I love how bright the LED lights are. The shelves are very deep and can hold everything with extra room. I love the "open door" music it plays when the door is open, which is easy to do with no handles. Love the smudge and fingerprint resistant feature. Overall happy with my purchase.
Helpful?
Response from Samsung:
2021-10-15

Samsung Care

We're happy you chose Samsung and we appreciate you being a Samsung customer. ^Pat

NikkiNicholej84
5 (9,999)

2021-05-26

Dallas

5 (9,999)
[This review was collected as part of a promotion.] From the look of the refrigerator to the actual functionality of it we love everything about this food refrigerator. We love that the door is smudge proof considering the fact that we have a little hands around the house we love the French door opening there’s so much room for storage. I Love that I can tell how long the refrigerator has been open by signaling alarm. And I love that I can adjust the temperatures on my phone through the app that coordinates with the refrigerator. I never thought I would be able to do that with my own refrigerator I have none of these features this is definitely an upgrade.
Helpful?
Cgadrim
5 (9,999)

2021-05-05

Morrow

5 (9,999)
[This review was collected as part of a promotion.] We received our Samsung refrigerator and are truly impressed by the quality of it! The inside space of the refrigerator is very nice. It is one of the biggest I have had and the layout of the shelves and drawers make it easy to use. The design of the refrigerator is also very sleek, making it feel modern. . I was impressed with how quick it made ice after it was plugged in and also thrilled to find out it has an alarm that “beeps” or “dings” to let you know when a door is not closed fully. I have kids, so this is definitely a bonus to have on the appliance. I am very impressed with the appliance and highly recommend it to anyone looking for a quality, sleek, spacious refrigerator.
Helpful?
Wofford1
4 (9,999)

2021-11-15

Hanahan

4 (9,999)
[This review was collected as part of a promotion.] Great refrigerator over all. It has tons of space. I really like the sectioned out freezer drawers. They have lots of space and an ice maker. You can also download the app to monitor, design meals, and even be reminded when food is about to go bad. I also like it has controls inside to change the temperature and to turn on/off the ice maker. This refrigerator stays super cold. The only complaints I have is that the shelves are not tall enough to accommodate a jug of milk. So you have to store it in the door or add something to lift the shelf slightly. Other complaint is that if the ice maker is full it can thrown ice in the back of the refrigerator when you open the freezer drawer.
Helpful?
Hoully1111
5 (9,999)

2021-04-26

Blakely

5 (9,999)
[This review was collected as part of a promotion.] I am absolutely blown away by the fridge and it couldn't have come at a better time. I was in the market for a new fridge as part of my kitchen remodel and this fits very well. I love having the freezer on bottom and the french door aspect. There is so much room and the LEDs make it very easy to find things at night. The sleek color is absolutely amazing as well, I left the peel of plastic on until the remodel is done. Did I mention it has a ice maker that too is a nice added edition compared to my old fridge. I also love that I can hook it up to my Samsung Smart things app and control the temp of the fridge and freezer from my phone. This fridge has already exceeded all expectations.
Helpful?
Jxgen
4 (9,999)

2023-05-27

4 (9,999)
This refrigerator is amazing! I love it! However, the ice maker,,ummm..who at r&d thought that this ice maker was a good design. It's horrible but I'm learning to live with it. When making the ice it falls behind the tray into the rest of the refrigerator freezer. So every month or so we have to empty out the freezer and remove all of the ice. But so far it makes ice wonderfully which is surprising for a Samsung refrigerator because those seem to be the things that break the most on them. Make sure that you get the extended warranty because your ice maker will eventually break because it's Samsung.
Helpful?
Sirkat
4 (9,999)

2021-11-02

Los Angeles, CA

4 (9,999)
[This review was collected as part of a promotion.] This review is built upon 2 months of ownership of the Smart 4-Door Flex. Other than the water pitcher not automatically refilling a few times (I remedied this by removing the cold water droplets off of the pitcher's sensor) the fridge has consistently maintained refrigeration and provided loads of ice. If you are afraid that this fridge has the capacity of WiFi due to a potential Terminator scenario, you should be pleased to know that this fridge doesn't need to be connected to the internet to function. If you do decide to connect it, you unlock cool perks like being able to receive a phone text notification if the fridges senses you left a fridge door open. Overall a solid purchase.
I recommended this product.
Helpful?

Features

4 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

5 (9,999)
Response from Samsung:
2021-12-31

samsungcare

This is some important feedback on some of the features of our refrigerator. Thank you for sharing on things we did well and things we could improve. ^Pat

Texans
4 (9,999)

2021-09-27

Spring, TX

4 (9,999)
[This review was collected as part of a promotion.] We’ve only had the fridge a couple weeks but it’s been great. Pros: sleek design, freezer is super easy to organize and bigger than I thought (we used to have a drawer style freezer and much prefer this), the water pitcher is actually super convenient, and the fridge is magnetic which is a small plus but fun. Cons: the article that convinced me to buy the fridge said it had Sonics ice - but it doesn’t. They have “ice bites” which are just smaller ice cubes. It was weird getting used to ice in the freezer, and a few ice spills trying to get it out into cups, but overall easy enough to get used to.
I recommended this product.
Helpful?

Features

4 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

4 (9,999)
Response from Samsung:
2021-10-11

Samsung Care

We're happy you like the refrigerator! Your feedback is very important to us. ^Pat

justmissash
5 (9,999)

2021-04-30

Clatskanie, OR

5 (9,999)
[This review was collected as part of a promotion.] we just got our new samsung refrigerator and it is so beautiful and spacious! right inside the fridge on the lower right side is the temperature settings. i can adjust the fridge and freezer temps separately and i can also turn on and off the ice maker. it also is a smart fridge and there is an app and you can set up the refrigerator with wifi and keep track of different things and adjust as you need too. also, the fridge will beep this pretty dinging sound repeatedly if you leave the doors open for too long or they don't shut all the way. which is nice. i love the way it looks. and the outside is fingerprint resistant which is nice with 3 kids! and it is easy to clean. definitely recommend.
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
MikeC
1 (9,999)

2021-07-14

O'Fallon, MO

1 (9,999)
just like others have pointed out here as well, i had all of my food thawed out and ruined twice. i really do think this is related to software issue because wi-fi anomalies seem to be related to it not cooling. this smart fridge is so dumb it doesn't even warn about the temperature being too high. for others having this issue, its just like any computer if you unplug it and plug it back in it starts working again. support has been good, and will have first service appointment soon. if they can't figure it out i'm just going to have to put this on a lamp timer to hard reset it everyday. also, the non-fingerprint finish is in fact thee most un-fingerprint resistant surface i have ever touched.
Helpful?
Originally posted on Samsung US

Features

2 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2021-07-16

Samsung Care

I recognize this has not been fun to deal with. You have dealt with a lot of problems regarding this fridge. I am happy we are able to set up a service repair. If you have questions about the repair. Feel free to contact us by using the social media links below. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Use this ticket number: 1143522793

rlpf
1 (9,999)

2025-10-07

1 (9,999)
I wish I had never purchased this refrigerator! We've been using it since June and recently something spilled on the bottom shelf. It should have been easy to take out the shelf and clean. Not! After reviewing various YouTube videos and looking on the Samsung site itself we finally figured out how to get the shelf out but the glass does not come off so that you can clean under it! What a stupid design for refrigerator! It should be designed to be easily cleaned and taken apart without having to look up directions! We have this model with the internal water dispenser. No where in the directions did it mention the bottom shelf glass was clipped in. It took an engineer 45 minutrs to find this out.
Helpful?
Originally posted on Samsung US

Features

4 (9,999)

Performance

4 (9,999)

Design

1 (9,999)

Value

2 (9,999)
Response from Samsung:
2025-10-08

SEA Care

Hello there, \n\nWe understand how frustrating it must have been to spend so much time just trying to clean a simple spill, especially when you expected the shelf to be easy to remove. Your experience highlights how important clear instructions are, and we are here to provide assistance. \n\nFor proper guidance on handling and maintaining the shelves, we recommend referring to the User Manual (pages 44–47) for Handling and Care and page 48 for the Cleaning instructions: \n\nUser Manual \nhttps://downloadcenter.samsung.com/content/UM/202405/20240502101514016/FDR_RF5000A_DA68-04756D-00_EN_MES_CFR.pdf \n\nShould you need further assistance, you may contact us through the following channels: \n\n1. Facebook Messenger: http://m.me/samsungsupport \n2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 \n3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us \n\nWhen you message us, please provide us with this reference number (1150966161) to help our team pull up your information. \n\nThank you. \n\n^Camille

ShellM5
5 (9,999)

2021-09-17

New York

5 (9,999)
[This review was collected as part of a promotion.] i have to say this is by far the best refrigerator i’ve owned. the amount of space in this samsung four door is incredible. the draws are roomy, the shelves have so much room to put all sizes of items, the door shelves are some of the biggest i’ve ever had. love the two different sizes of ice cubes, the pitcher is the best it is always full and cold. there are so many features including the uv deodorizing filter, filter replacement notification, door alarm so you know if door was left open, and also connect this to smartthings so you can control your fridge from your phone. i am just so amazed and please with this refrigerator and i get so many compliments when people visit. happy customer!!
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Alexis
4 (9,999)

2022-06-20

4 (9,999)
i like the sleek design and fridge space. i dont have to worry about the handles sticking out and the ice/water maker on the front and that taking out space from our fridge. i like the drawers in the freezer, so i can actually see everything i have. the fridge part is a little higher than i thought, so my kids have a hard time reaching much of anything. also, the "nugget" style ice was very misleading. i was expecting nuggets like sonic and chic-fil-a ice, but it's actually just smaller regular ice cubes. where this wasn't the only reason i bought this fridge, it was a huge selling point.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
John
1 (9,999)

2023-04-09

1 (9,999)
I despise this fridge. My landlord bought it to replace the previous 20-year-old fridge in my apartment after it failed. While there are numerous issues with its design, the biggest problem by far is that this fridge is so loud I can't exist in the same room without it driving me insane. And not just when it's making ice. ALL. THE. TIME. The noise is CONSTANT. I'm literally in the process of buying another fridge, with my own money, to replace it. I cannot exist with this monstrosity in my living space. I would rather not have a fridge at all than have to deal with this auditory torture.
Helpful?
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-04-10

SEA Care

Hi John, We are here to help with what you are experiencing with your Samsung refrigerator. Your refrigerator and freezer make noises from time to time, and most of them are normal if they're not very loud. You may refer to these links: Understand the noises coming from your Samsung refrigerator: https://www.samsung.com/us/support/troubleshooting/TSG01001032/ Samsung refrigerator setup and installation - Set up your fridge - Level the refrigerator: https://www.samsung.com/us/support/answer/ANS00091402/ Should you need assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Have a great day. Melardo

Yotocco
2 (9,999)

2023-10-30

SE Florida

2 (9,999)
I was pretty excited to get this beautiful looking new fridge for my new kitchen but was quickly disappointed when a 4 ft crack appeared just a few months into owning it on the front door making it look much less appealing. I opened a service ticket only for the rep to tell me I likely bumped the door on the edge of the counter when I opened it. If this indeed happened as they hypothesize, this is a poorly designed/made product that I will never purchase again. They sent me to the parts department to order a new door...for my brand new fridge...ridiculous. Don't wastey your money!!!
Helpful?

Features

4 (9,999)

Performance

4 (9,999)

Design

1 (9,999)

Value

3 (9,999)
Response from Samsung:
2023-10-31

SEA CARE

Dear Samsung Client, We can imagine how it feels to have a damaged refrigerator door. We'd love to help you. To better assist you with this issue, please contact the Samsung customer service department at Customer Care: 1-800-726-7864 (1-800-SAMSUNG). They can either answer your question or transfer you to your local store to answer your specific concern. ^Rainly

JayMix
4 (9,999)

2021-06-28

James City County, VA

4 (9,999)
[This review was collected as part of a promotion.] After finally upgrading our fridge from a Kenmore we were excited to finally get our Samsung fridge. We love the freezer on the bottom and not having to kneel to get into the fridge any more. The only mark against it is the left-hand door. There is a kind of catch that flips and locks when pushed, but you have to push the door closed. I just think opening and closing a fridge door should be effortless. The door is constantly being left ajar and the fridge has a chime that goes off after 2 min. Kind of annoying. Other than that, this is an excellent fridge. I would still recommend it.
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

5 (9,999)
crystalblue
1 (9,999)

2021-12-24

1 (9,999)
1. no water dispense according to the online specs, the model is with a water dispense but it's not. don't waste money on ordering the water filer suggested upon checkout. 2. bad storage design the only space for standard gallon sized or litter sized containers is the bottom shelf on both sides of the door. (one gallon-sized milk at each door and that's it). the height of the bottom shelf in the center is not tall enough for any standard gallon-sized milk/juice and liter-sized drinks. this is super inconvenient for a big family unless you have another fridge to storage milk/drinks
Helpful?

Features

4 (9,999)

Performance

4 (9,999)

Design

1 (9,999)

Value

2 (9,999)
Response from Samsung:
2021-12-27

samsungcare

Thank you for bringing this concern to our attention. I understand how you must feel. We are constantly working to improve the quality of our products and customer experience alike, your feedback is greatly appreciated and I will be sure to report your feedback via the appropriate channels. ^Pat

MikeM
5 (9,999)

2021-09-17

Westfield, MA

5 (9,999)
[This review was collected as part of a promotion.] I have had this refrigerator for a few weeks now, and it is amazing! Integration with SmartThings is great (I just wish there was an option to see the current temp, not just the set temp). When I first got it, it cools down/got to temp extremely fast thanks to the PowerCool modes. I thought I was going to miss the auto ice dispenser like most refrigerators have but having the ice in the bottom is even better, you have more ice and two types all the time. There is a model with just the water pitcher and no water dispenser, and the outside door doesn't open, I am so glad I got this model instead. Also, customer care/reps were all super friendly and polite to deal with. Thank you, Samsung, for everything!
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
88.lkush
4 (9,999)

2026-05-22

4 (9,999)
We bought this fridge approximately two weeks ago . It has many many features I love the turbo cool for the fridge and the turbo freeze it freezes freezes really fast and popsicles if you make them at home. I love the twin cooling I love how they how big it is As well It's very efficient The temperature stays perfect and I do have noticed that my produce is lasting longer than normally . But the only reason why I didn't give it five stars is that This fridge is not smudged resistant unfortunately I clean it two or three times a dayBut at the end of the day I don't regret my purchase
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
DanTechyish
5 (9,999)

2021-12-09

Clifton

5 (9,999)
[This review was collected as part of a promotion.] I love the upgrades that Samsung offer with their appliances. From connecting to your phone, to energy saving, to the sleek modern designs. Even the inside functionality and big shelves to fit everything you need! The real test was this Thanksgiving. This refrigerator definitely passed the test. Our guests loved the no handle look and the black stainless steel and no fingerprints! Win win win. Cannot go wrong here. My wife added bins and lazy Susan's inside to maximize space and accessibility. The kids love it too they don't need to ask for help anymore to reach something. This also results in less food waste because we can easily see everything and remember what was purchased. Overall amazing experience.
Helpful?
Edgmonwife
5 (9,999)

2021-09-27

Arizona

5 (9,999)
[This review was collected as part of a promotion.] Features we love: Auto refill pitcher Easy clean exterior Dual function bottom fridge/freezer Large bins can actually hold a head of cabbage Large bins on fridge doors Two sizes of ice cubes and an extra bin for ice storage. Things that are just okay: Less adjustment possibilities for fridge shelves, but seem to work out. wish we had purchased the model with the left front exterior door. Making it easy to only grab water and milk, but it still works out just fine. I do suggest getting the extended warranty with full knowledge that service won’t be instant, if needed.
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

4 (9,999)
Response from Samsung:
2021-10-05

Samsung Care

Thank you for sharing your favorite features with us, helps us figure out what our customers like. ^Pat

kushal102
5 (9,999)

2021-05-11

Wheeling

5 (9,999)
[This review was collected as part of a promotion.] I would certainly recommend this to everyone. It is a great appliance. It is very slick. If you don't need water dispenser this a a great refrigerator for you. The shelfs are strong. I would suggest putting more options for making shelfs higher or lower. It works great for us but some people would like to change based on their needs. I love the fact that i can connect it to my smart things and it will notify me if we leave the door open(which we do a lot). I also like that it doesn't have the handles to open the door which makes it look even better. I did have some trouble setting it up and adding it to my smart things app but i was able to add it. Over all a great appliance. I would buy again if i need to.
Helpful?
Robert S
5 (9,999)

2026-05-21

Redlands, CA

5 (9,999)
[This review was collected as part of a promotion.] I love this refrigerator it hold a lot, the food temperature is always consistent and seems to last longer than my last refrigerator. I like the fact that when the door is open too long it starts dinging to let you know, it's nice when the door isn't shut all the way, but is a little annoying when putting groceries away LOL. It is easy on the electric bill which is nice with the rates going up like they have. I like the no handle look, and the fact that you can use the grips on the top or the bottom. The stainless steel looks great, and no fingerprints or smudges from touching.
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

5 (9,999)
Anonymous
4 (9,999)

2021-11-02

MS

4 (9,999)
[This review was collected as part of a promotion.] I bought this back in June and when it finally arrived we were very excited. Easy features and no handles on the front make for great asthetics, however the freezer compartment will ice up if there are any items blocking the vent holes and I mean any items. We don't even put anything on the top freezer drawer at this point because of it. Everytime this happens, samsung service tells us we have to let the fridge defrost for 8 hours and then plug it back in to get it to start freezing the correct way. Other than that though, it's been good and we have a lifetime warranty on it.
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

3 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Response from Samsung:
2021-12-31

Samsungcare

Happy to hear the unit is user friendly. Thank you for taking the time to share this review with us. ^Pat

Lilgrlrun
4 (9,999)

2021-08-20

West covina

4 (9,999)
[This review was collected as part of a promotion.] We received this refrigerator it was smaller than our old one. We are only a family of 3 so it works for us. They design front is nice and sleek. Inside open up the two french doors beautiful . This has a good amount of space. The refrigerator notifies you if you left a door open for fridge or freezer. Since I have 10 year old who constantly goes in and put for snacks and has the tendency to leave the door open. The ice maker is great but, can drop ice on our floor when not full. I love that it is easy to clean. I also like that they freezer has a top drawer inside for quick easy items. I love the no handle look on this refrigerator modern you open it up by grabbing from the bottom instead of the insides.
Helpful?
Response from Samsung:
2021-09-01

Samsung Care

You bring up some important details about the fridge. Thanks for leaving your feedback. ^Pat

Jessy83
5 (9,999)

2021-05-09

Evanston

5 (9,999)
[This review was collected as part of a promotion.] This fridge is awesome. I love the feature that can connect to the phone so I can have notification if the fridge door is left open for quite some time and the temperature raises too much. I like that the cooling system are two for the fridge and the freezer and independent from each other which keeps the food fresher. I like the fact that is fingerprint proof so less cleaning is needed. The LED light in the fridge is helpful to see what’s stored in the rear of the compartiments and the fast cooling option is a great addition to the fridge. I like the modern exterior and flat-door design and easy-to-open recessed handles. The fridge is ENERGY STAR Certified and has an alarm and starts to beep if it is left open.
Helpful?
Wesley33545
4 (9,999)

2025-10-04

Tampa, FL

4 (9,999)
I’ve had this refrigerator for 4 years. So far, no mechanical issues. The 4 door design is excellent, and the ice maker does a very satisfactory job of providing for my 3-person household. The miniature cubes work great for smoothies. The internal water pitcher is also a great option. It can be a bit finicky on auto-refilling, but keeping the niche wiped down and the pitcher fully inserted solves this. The pull-out drawers are very functional. My biggest complaints are that the aluminum finished doors dent incredibly easily, and the dark finish is starting to rub off at the common touch points. There seems to be no way to remove dents or touch up the finish, and this is disappointing on such an expensive appliance.
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

3 (9,999)
Asserbassyouni
5 (9,999)

2021-05-10

san diego

5 (9,999)
[This review was collected as part of a promotion.] Our Fridge has always been the centerpiece of the kitchen and our last one was an eyesore, however our new Samsung French Door stands our like a beautiful piece of art. The black stainless steel looks beautiful and is very resistant to fingerprints. I really like how smooth it looks with the hidden handles. The fridge is very spacious, with no useless spaces. everything is open and the shelves inside and in the door have flexible spacing to fit your families needs. The freezer is actually very deep and can hold alot of food. The Icemaker is a nice addition without taking away from precious Fridge space. I also really like the French doors because the doors aren't as heavy and block my cabinets like my previous Fridge.
Helpful?
KimKat
4 (9,999)

2026-05-25

4 (9,999)
Doesn’t make ice regularly, we often run out and it takes until the next day for it to start making ice again
[D] Alternative Text [D] Alternative Text
Helpful?

Features

3 (9,999)

Performance

3 (9,999)

Design

5 (9,999)

Value

4 (9,999)
Kay A
1 (9,999)

2022-12-20

Houston, Texas

1 (9,999)
[This review was collected as part of a promotion.] Do yourself a favor and research ice make issues with Samsung fridges. There are several class action lawsuits pending. Don’t risk your family’s health!! The fridge will randomly stop cooling, but still display a temp of 34 degrees. Keeping the ice maker permanently off does not solve the problem. Fridge must be completely restarted (using breaker) to get the correct temp readout. Worst part is, it can randomly stop/slow cooling for hours and then start back up, leaving you completely oblivious to the fact that food items inside have started to spoil. Of course all this will start up literally 2-3 months of the 1 year warranty expiring. If you still don’t believe me, look up the countless consumer complaints on CPSC website!
Helpful?
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2022-12-23

Samsung Care

Hi Kay A, We value customers who provide a review on their products. We will assure you that we are here to help. To ensure optimal performance, we recommend setting the temperature to 0 °F (-18 °C) for the freezer and 37 °F (3 °C) for the fridge, and for the ice maker to operate properly, the water pressure of 30 to 120 psi (206 to 827 kPa) psi is required. Here are the links: Cooling issues with Samsung refrigerator or freezer: https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all What temperature should I set my Samsung refrigerator to?: https://www.samsung.com/us/support/answer/ANS00080450/ Ice maker is not working: https://www.samsung.com/us/support/troubleshooting/TSG01001012/ Ice maker is not working properly: https://www.youtube.com/watch?v=rArwTN_yhCc Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, give them this number (1145275654), which will help our team pull up your information. Have a great day. Melardo

taurasd
5 (9,999)

2021-12-02

Chicago

5 (9,999)
[This review was collected as part of a promotion.] What a wonderful fridge. I love the amount of space it has, the ability to control it through my phone (thanks to the app), the sleek modern look, and its fit in my overall kitchen. Something that's unique about this appliance compared to other new appliances in my kitchen is that it's fingerprint resistant! Never have I had a fridge as impressive as this one. It's a technological masterpiece and my favorite appliance in the kitchen. Lastly, I feel great about owning this fridge because it's Energy Star Certified, so I feel good that I get to help the planet!
Helpful?
Nire1976
5 (9,999)

2021-07-12

Tonawanda

5 (9,999)
[This review was collected as part of a promotion.] Well this Samsung refrigerator looks great in the kitchen. The stainless steel finish along with it being fingerprint resistant makes it pop and stand out. The french doors make it easier to get into it. The LED lighting is bright and vibrant. I love the slide out bottom freezer as well. You have the automatic icemaker that keeps you ready for any company or parties you have. With the power freeze or power chill you are able to get your items cold in a short period of time. I also use the Smarthings app to control the temperature or turn the ice maker on or off. Its nice when your not home and can do it while your away. I have two kjds at home and having an alarm sound aftwr two minutes of the doors being oprned is a big help
Helpful?
Nano93b
5 (9,999)

2021-10-14

Bell gardens

5 (9,999)
[This review was collected as part of a promotion.] When my fridge came in the first impression of the stainless steel flat panel look perfect like cabinet. The water dispenser being hidden behind the door was phenomenal idea brilliant to keep front display looking nice. The dual ice cabinet on the bottom left one a tray is a good way if not dealing with ice maker boxes giving out Being able to control the fridge threw the smart things app is brilliant way to be in control fridge temperature and able to see if door is open Flexibility to change bottom right side to a beverage is like having wine cooler.
Helpful?
Response from Samsung:
2021-10-15

Samsung Care

We appreciate your feedback and will strive to do better for future products. ^Pat

JoshF
1 (9,999)

2021-08-15

Newport, RI

1 (9,999)
we just bought this refrigerator and had it delivered 3 weeks ago. since we got it, it has completely stopped cooling in both the fridge and freezer sections. the display will say that the fridge is at 37 degrees and the freezer is at 0 degrees, but everything is melted and warm. after unplugging and resetting, it will start cooling again, but this happens for no reason and with no warning. you just wake up and, surprise! all your food is ruined and your refrigerator has decided to stop refrigerating! this has happened to us 4 times in the last couple weeks.
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

3 (9,999)

Value

1 (9,999)
Response from Samsung:
2021-08-17

Samsung Care

Hey, Josh. Sorry, this has happened to you so many times. I can only imagine what you are going through right now. We want to make sure you don't have any more problems with your refrigerator. To see what might be causing this issue. At your earliest convenience, please contact us by using the links below. Thank you. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Use this ticket number: 1143613103

Kmcg
2 (9,999)

2021-07-21

Chicago, IL

2 (9,999)
i had the fridge a week when it stopped cooling one day. electricity still running and still conncected to the app, it just stopped cooling. the digital monitor inside read 37 degrees f and the app also read that it was currently 37 degrees f; they also read that the freezer was 0 degrees f. however these were wrong as the fridge and freezer were now warm. after unplugging and re-connecting the fridge, it then reflected the true temps which were 62 degrees f and the device started cooling again. a hundred dollars of groceries spoiled because of this glitch.
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

2 (9,999)

Value

1 (9,999)
Response from Samsung:
2021-07-23

Samsung Care

This is terrible news about your fridge. I know you are frustrated, but let us make this right for you. Since this has happened within a week of owning the refrigerator. It is possible this is an installation concern. But we won't know for sure until we collect more information from you, at your earliest convenience. Please use the information below to contact our Social Media team. Thank you for your review. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Use this ticket number: 1143543998

hyperblastrocks1
4 (9,999)

2021-08-13

Mount Kisco

4 (9,999)
[This review was collected as part of a promotion.] This refrigerator sleek and good looking and won't show the finger prints, I can't say about the 10 year old one it replaced. Easy to setup and to use with the handless doors. The doors open wide and it has plenty of space for everything, Easy to put everything together just side things and use. The door alarm is a great feature, never have the door open again because the smart things app notify my phone. You also get to control the temperature with your phone with the app. The lights are bright and make everything easy to see. I am so glad I got this.
Helpful?
Response from Samsung:
2021-09-09

Samsung Care

We're happy you choose Samsung too. Thank you for being our customer! ^Pat

Shannon
5 (9,999)

2025-03-03

East sparta, ohio

5 (9,999)
[This review was collected as part of a promotion.] We've had our new fridge about a year now. I LOVE IT! Love the dual freezer doors... way more convenient that the drawer/pullout freezers. Also love that i can make the one side of the freezer a different temp zone for when i need more space. I can fit so much in both the fridge and freezer. We love the dual ice type maker and the water pitcher in the door compared to the fill option on the outside of the door. The only thing I will say, is make sure you are washing the water pitcher weekly; it will start to get slimey. You wont regret this purchase.
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Not Happy
1 (9,999)

2021-07-14

New Orleans

1 (9,999)
[This review was collected as part of a promotion.] I must preface this review by saying that this is my second Samsung refrigerator. The first worked like a charm and lasted 10 years. I expected the same quality again. I have had this new refrigerator for less than months. It arbitrarily turns itself completely off, but the light is still on and the temperature reading says all is well. In the meantime, my food is thawing and being ruined. This has happed 6 times now. I am waiting on a repair person. The soonest I could get one was a 2 week wait. All I can say is that I will never buy Samsung again.
Helpful?
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2021-07-15

Samsung Care

I realize you must be upset with this whole ordeal. I apologize for the inconvenience this has caused you. I can assure you we are working as hard as we can to resolve this concern. I appreciate you being so patient with us while we get a technician out to you. If you have any questions about the process; Please contact us by using the links below. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Use this ticket number: 1143519893

ttunj
1 (9,999)

2022-10-14

New Jersey

1 (9,999)
Update from an earlier review.* Wanted to like this unit. But it is unacceptable that every time there is no electricity for any reason for a moment, unless I manage to both catch this and joggle it into restarting it just sits there. There is no excuse for such a poor design. *Review titled "Lemon". This unit had a problem originally-Samsung service came ahead of schedule and dealt with it quite well. But this is now the THIRD time we've had to throw out the contents of the refrigerator because it would not restart after a momentary power loss.
Helpful?
Originally posted on Samsung US

Features

3 (9,999)

Performance

1 (9,999)

Design

2 (9,999)

Value

1 (9,999)
Response from Samsung:
2022-10-17

SEA Care

Hi ttunj, Thank you for sharing your experience with the Samsung refrigerator. We appreciate all observation that helps us understand how to improve our products and services. We like to inquire further about your concern with your appliance. If you could please reach out to us directly on the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for choosing Samsung, and have a great day! ^Rainly

Egeier014
5 (9,999)

2021-05-05

Hudson

5 (9,999)
[This review was collected as part of a promotion.] I LOVE this refrigerator! I love the french door and the stainless steel looks very modern. I like that the freezer is on the bottom too. It's shockingly larger than expected. Delivery and haul away were great and no issues at all with that! There is so much room in the refrigerator! I do wish the shelves were more adjustable because I had a hard time finding a water filter that would fit (ended up using one of the side door compartments and a smaller Brita filter) so that's the only drawback. Overall, everything from delivery to set up to size have been nothing but stellar! I also set up the device to work with my smartthings so I can see when the door is open or closed which a nice feature. I would definitely recommend it to family and friends!
Helpful?
masterchief10k
5 (9,999)

2022-03-10

5 (9,999)
[This review was collected as part of a promotion.] To begin with, after months of using this fridge, I'm happy to say I definitely do approve of this fridge to be recommended to anyone. Let's begin by the additions this fridge can give to you; it has well rounded options like auto-fillable water dispenser. There's water that can already be dispensed in a jug, by far a really helpful way to immediately get water instead of waiting for a while to get water. Thumbs up. You have two areas for freezers, well spaced, with two slider options of two different options for ice. Talk about luxoury.
Helpful?
Anonymous
5 (9,999)

2021-10-07

San Antonio

5 (9,999)
[This review was collected as part of a promotion.] This refrigerator's capacity is huge! We can fit everything in for our family comfortably. Plus, it is gorgeous on the inside and the outside. Some features that I love: +The fingerprint resistant finish is REALLY fingerprint resistant (as tested by two boys and a distracted husband). +The lights inside of the fridge are on the side so they never get blocked by what is on the top shelf. Never really thought about this before, but it helps so much. +The fridge will tell you what temp it is at, so no worries about food not being kept fresh. +So many features, it will be a long time before I run out of fun discoveries for all of them. Can't wait to set up half of what is now the freezer to hold drinks for my boys as they start sports. So Convenient!
Helpful?
Response from Samsung:
2021-10-08

Samsung Care

Thank you for sharing your feedback with us. It's always a pleasure to see the Pros and the Cons our customers leave in their reviews. Thank you for being a Samsung customer. ^Pat

Verde
5 (9,999)

2021-09-17

Paramus NJ

5 (9,999)
[This review was collected as part of a promotion.] I bought this a little over month ago and I'm satisfied with my purchase. Although this refrigerator is advertised as finger print resistance, IT IS NOT TRUE LOL!! Our fingerprints are still appearing on the fridge. Not having a handle is a lot to get used to. I think I'd prefer a handle here and there But then it would ruin the sleek look the fridge has. The main reason I made this specific purchase was for the freezer section. It has shelves and looks really clean and neat when all of my freezer items are in it. I don't have to search for items at the bottom any longer. The refridgerator section could have used another shelf rack. Like a deli draw or something. I find myself always rearranging the racks to accommodate my purchases for the week .
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

4 (9,999)
S_Focker
5 (9,999)

2026-03-12

Sacramento, CA

5 (9,999)
[This review was collected as part of a promotion.] I have been using this refrigerator in my RV for a full year now. It performs excellent, keeping everything cold as expected, runs quietly and has plenty of room compared to traditional RV refrigerators. Using the app makes turning the ice maker on and off a breeze, something needed when dry camping with no water hook ups. A really nice part of the app is that it alerts you if someone leaves door open, and for some reason guest seem to not pay attention and do that. I am very happy with this product and delighted that Renegade chose it.
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Lisa
1 (9,999)

2023-01-30

Laguna Hills, CA

1 (9,999)
Many others have mentioned this, I will mention it also. I’ve had this unit 4 months, and it has stopped working many times despite diagnostics on the app saying that there’s nothing wrong. It looks nice in the kitchen, but I hate it. We lost a full freezer full of food and ice when the freezer temperature went to 50° one day despite being set to 0°. This led me to invest in an alarm thermometer for the fridge and freezer that will alarm me anytime the freezer creeps up over 15°. The alarm goes off at least every other day. I then unplug the unit and plug it back in and everything works for a day or two before repeating the process. Meaning I need to plan food storage around any trips I take. Owning this fridge is an extremely frustrating experience.
Helpful?
Originally posted on Samsung US

Features

2 (9,999)

Performance

1 (9,999)

Design

3 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-01-31

SEA Care

Your review about the wall oven keeps us on track, Lisa. To ensure optimal performance, we recommend setting the temperature to 0 °F (-18 °C) for the freezer and 37 °F (3 °C) for the fridge. The below link is the user manual for your model. Turn the pages 34-35 and page 50 for reference: https://downloadcenter.samsung.com/content/UM/202206/20220613181444083/DA68-04132A-03_EN_MES_CFR.pdf I shared these links and videos: Cooling issues with Samsung refrigerator or freezer: https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all What temperature should I set my Samsung refrigerator to?: https://www.samsung.com/us/support/answer/ANS00080450/ Should you need assistance in the future, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Have a great day. Melardo

Andy
1 (9,999)

2021-06-06

Providence, RI

1 (9,999)
we've had this fridge for about a month and everything has been fine. last week we replaced our internet router and then the next day i realized that everything in the freezer had defrosted. i didn't know what was happening. i reconnected the fridge to the wifi. the app said that everything was fine. the temperatures were reporting as correct but clearly they weren't. after panicking and getting everything still edible out to my neighbors i turned the fridge off for 20 minutes. when i turned it back on the temperature reading was correct and the fridge and freezer started to cool down properly. this is so stupid. the smart fridge crashed and defrosted my freezer just because it lost the internet!! this needs a software update. not good enough samsung.
Helpful?
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2021-06-08

Samsung Care

That is odd. I can see why you are complexed with this matter. The fridge shouldn't stop cooling after being disconnected from Wi-Fi. Expescaily one that isn't a Family Hub. We would have to investigate this issue to better assist you. Please, at your best convenience, reach out to us by using the information below. Thank you for taking the time to share this with us. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Use this ticket number: 1143392892

PennySaver369
5 (9,999)

2021-12-09

Little Falls

5 (9,999)
[This review was collected as part of a promotion.] We love this refrigerator. Such an upgrade from the old one. Makes getting things so much easier. Has lots of room for proper organization. Which makes life easier. No bending over for the adults. The kids can easily open it and grab what they need. Everything is in clear view for quick access. The freezer has plenty of space for our daily needs. Very easy to clean no pesky fingerprints everywhere. Definitely happy we were able to purchase. Most likely will purchase a Similar version for my mom to make things easier for her too!!
Helpful?
MrsJJ
5 (9,999)

2022-02-17

Killeen

5 (9,999)
[This review was collected as part of a promotion.] The Samsung Smart 4-Door Flex Refrigerator has a sleek modern design inside and out. The spacious inside easily stores our groceries and drinks. The shelves inside the doors are wide enough to store larger bottles that you normally wouldn't be able to do. I love the dual ice makers with different size ice options. Being able to infuse water in the water pitcher is an amazing option. It fits neatly inside the door so no need for a pitcher to take up more space on the shelves. This a beautiful, sleek and functional refrigerator.
Helpful?
ZardozR
4 (9,999)

2024-09-16

SF, Ca

4 (9,999)
[This review was collected as part of a promotion.] Best refrigerator I have ever had. Just wish the refrigerator section was a little larger and the freezer section a little smaller. Move the floor between the two sections down a few inches and it would be perfect. Love the 4 doors. My previous refer had the slide out bucket on the bottom and I hated it. Things would fall down behind the bin and prevent the door from sliding back, so the freezer would start to thaw. Also think the 2 sizes of ice are great and the bins have their own shelf. Also use the water jug a lot.
I recommended this product.
Helpful?

Features

4 (9,999)

Performance

4 (9,999)

Design

5 (9,999)

Value

4 (9,999)
Maan7765
1 (9,999)

2025-09-28

1 (9,999)
We moved to brand new house with all samsung appliances. But our fridge isn't cooling properly. Every week I have to unplug it or defrost manually. Too much ice buildup near fan and it start making loud noises. I call customer service and they said I have to pay to fix this because I don't have receipt. It's brand new house with brand new appliances. Very disappointed. When I search online every 2nd person complaining about same issues with Samsung. It's manufacturer issue they should fix it for free or give us new one.
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

2 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-10-02

Samsung Support Team

Hello, thank you for sharing your thoughts with us. We’re sorry to hear that you’re disappointed, and we will be sure to share your feedback with our teams so we can continually improve our products, services, and processes. Thanks again.

DebP
3 (9,999)

2021-10-25

3 (9,999)
purchased the 29ft3 4-door flex and love the looks! unfortunately, the sleekness disappears with the first touch as any touch shows on the stainless. it hides nothing. i'm cleaning it every night. my frigidaire professional hid everything. i was concerned about not having a water and ice dispenser. i must say i love the constant fill water pitcher and find myself drinking more water. however, the ice maker is not as nice. it doesn't make very much ice and the ice it makes you push out the back when trying to get some. the flexibility of the fourth door is perfect for us. we have 3 chest freezers in the garage and needed more refrigerator space. this accomplishes it well. our refrigerator was always overflowing but not anymore. it's nice to see everything you have.
Helpful?

Features

4 (9,999)

Performance

3 (9,999)

Design

4 (9,999)

Value

3 (9,999)
Response from Samsung:
2022-04-29

Samsung Care

Hello DebP, Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung refrigerator shows fingerprints, and the ice maker does not make very much ice. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you. Attached is a link containing the troubleshooting guide you can try when the ice maker in your Samsung refrigerator does not make enough ice. https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough The links below contain information about maintaining the ice maker and a plan to keep your Samsung refrigerator clean for reference. https://www.youtube.com/watch?v=EsbHtpc1ak4 https://www.samsung.com/us/support/answer/ANS00079481/ For further assistance, do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Thank you, and stay safe! Your Reference Ticket Number: 1144455364 -Angelica

Henri
3 (9,999)

2021-09-03

New York

3 (9,999)
i am very pleased with the french door i purchased. it us not manufactured well. the display control panel did not work and has been replaced and niw all the refrigerator does is make a clicking noise all day. i looked and it is manufactured in thailand. they assembly plant is certainly not producing a quality product. i was told it was made in south korea. unfortunately, i was unable to buy whirlpool or kitchen aid due to space restrictions, which are american made. i did not want to renovate just for a refrigerator.
Helpful?
Originally posted on Samsung US

Features

4 (9,999)

Performance

1 (9,999)

Design

5 (9,999)

Value

3 (9,999)
Response from Samsung:
2021-09-06

Samsung Care

I understand you do not like the quality and the display control of the unit. Thank you for bringing this to our attention. If you would like us to look into this. Please reach out to us by using the information below. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 This is your ticket number: 1143675201

DkSATX
4 (9,999)

2021-09-17

San Antonio, TX

4 (9,999)
[This review was collected as part of a promotion.] Bought this fridge in July. We wanted a counter depth fridge with ice maker. I liked this french door fridge doesn’t have handles. It’s one less thing to smudge. Also the shelves go straight across, so it’s easy to stow away large platters. The shelves don’t have many positions, which could be improved on, but it’s overall a really good options for people who don’t want an ice maker to take up space in the door or main fridge area. The doors hold plenty of space too. The ice maker is loud and the noise can be jarring.
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

4 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

5 (9,999)
bestinsider1
5 (9,999)

2021-09-03

Wheeling

5 (9,999)
[This review was collected as part of a promotion.] This is a great refrigerator. The best part about is it has smart capabilities which you can control temperature and if you have it connected to smart things, you will be notified that you left the door open(which we do a lot) so it is a great feature for us. It is very spacious. It might not look as big but you can put a lot of stuff in there. The shelfs are strong and look great. The freezer is also very nice. It has the fast cooling functionality which can come in handy when needed. I really like the white LED lights. It matches all the white lights we have in our house. The stainless steel finish is great looking and finger print resistant. We dont have to keep cleaning as we did before. Over all very good appliance. I would recommend to someone and would buy again.
Helpful?
Response from Samsung:
2021-09-06

Samsung Care

Thank you for your review and thank you for sharing these amazing images! ^Pat

Leisha1
5 (9,999)

2021-10-14

Mesa

5 (9,999)
[This review was collected as part of a promotion.] Easy to install. Came with instructions and also didn't take that long for my fridge to get cold. I love the size and also all the space that i have to store my food. It has warranty and also lets me control not just the temperature but also if i want to use the my ice tray or not. The doors open and close easily. I can store my food and drinks and whatever else i choose. Easy for my family and i to get what we want without a hassle. It's great for large families and also if you want stainless steel french doors.
Helpful?
Response from Samsung:
2021-10-15

Samsung Care

Spreading the joy to the whole family! Thank you for your review! ^Pat

Jessy82
5 (9,999)

2021-05-04

Chicago

5 (9,999)
[This review was collected as part of a promotion.] this fridge is awesome. i love the feature that can connect to the phone so i can have notification if the fridge door is left open for quite some time and the temperature raises too much. i like that the cooling system are two for the fridge and the freezer and independent from each other. i like the fact that is fingerprint proof so less cleaning is needed. the led light in the fridge is helpful to see what’s stored in the rear of the compartiments and the fast cooling option is a great addition to the fridge.
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Kevin
2 (9,999)

2022-06-09

Morristown, TN

2 (9,999)
[This review was collected as part of a promotion.] Due to limited space, we had to settle with this refrigerator. Issues with cooling first couple months, but Samsung repaired with no issues. Repairman was excellent! Finish shows all dirt and fingerprints and needs to be cleaned daily. Ice maker container poorly designed. When pulling drawer out, ice falls in back and accumulates to the point that freezer will not close properly. Limited space for taller items such as milk and bottle drinks. Even the smaller soda bottles do not fit on shelf, but must go in door.
Helpful?
Originally posted on Samsung US

Features

3 (9,999)

Performance

3 (9,999)

Design

1 (9,999)

Value

3 (9,999)
Response from Samsung:
2022-06-10

Samsung Care

Hi Kevin, Thank you for your honest feedback and we hope you are in good health. We are glad that we were able to repair your Samsung refrigerator well within the warranty period. We thank you for your accommodating comment with regard to our authorized service technician. We are saddened to know that there are things that need work on, like, the fingerprints on the refrigerator and the ice maker. Your feedback helps us to understand where we can take steps to improve our product and service. The refrigerator is fingerprint resistant and can successfully reduce or minimize how you clean it; however, with the usage or traffic with the refrigerator a regular clean should still be needed. These finger prints can also be caused by sweaty hands or wet hands. I have shared below a Samsung link that can help with exterior cleaning of the refrigerator. It sounds like your Samsung Ice maker is making too much ice, hence, gives you issues when you open the drawer/bucket. I have shared a Samsung link that can help address this below. https://www.samsung.com/us/support/troubleshooting/TSG01203469/ The fridge part has an 11.7 cu ft of storage, with this volume, height of the shelves will slightly be lower than the other Samsung refrigerators that have bigger capacity. I have shared the specification sheet below for reference. https://image-us.samsung.com/SamsungUS/home/home-appliances/pdf/RF18A5101SR_V9.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144589304 Leo

RednPat
5 (9,999)

2022-01-07

Prosperity, SC

5 (9,999)
[This review was collected as part of a promotion.] We like how well you can see everything in the refrigerator and how easy it is to get to everything in the freezer section. The icemaker is great and keeps us in too much ice but it is too easy to push the ice into the back of the refrigerator; a higher back on the tray would be helpful. We were disappointed that there is no section for the butter dish. But the wider door shelves are wonderful. Since the drawers don't all pull from the same place, you waste time trying to pull one from the top only to find that the handle is at the bottom; consistency in this would be helpful. The only other complaint is that the pitcher is too hard to get out of the door. It seems that children might have a bit of trouble with it. All in all, this is the best refrigerator we've ever had.
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Newwaves
5 (9,999)

2022-02-17

Killeen

5 (9,999)
[This review was collected as part of a promotion.] The 29 cu. ft. Smart 4-Door Flex™ Refrigerator with Auto Fill Water Pitcher& Dual Ice Maker RF29A9071SR/AA Is a wonderful refrigerator. There is plenty of space in all areas we are using the flex zone as soft freeze for ice creams and such. The water pitcher fills very quickly and auto shut off when either of the top 2 doors are opened. The ice cubes took a while before making ice but they finally started once it was primed. Make sure to wash the pitcher and dump the first couple same with the ice maker. The Samsung fit right in with out any problems and looks amazing with the hidden handles. The Samsung RF29A9071SR/AA is also extremely quiet. We have kids in the house and the front still needs cleaning sometimes but it is a huge improvement with the finger print resistance.
Helpful?
AKane69
5 (9,999)

2021-08-20

Blakely

5 (9,999)
[This review was collected as part of a promotion.] Love the fridge. Great ice maker I love the led lighting and the alarm for when the fridge is not closed properly. I've had experience with that and ruined everything in my fridge so the alarm is a great feature for our family. I absolutely love all the features it has to offer I love that I can manage the temperature of my fridge and freezer from the smart things app, I love that the freezer pulls out from the bottom and the French door aspect of the fridge, I also love the ice maker inside the freezer
Helpful?
Response from Samsung:
2021-09-01

Samsung Care

Thank you for your review! ^Pat

Anonymous
3 (9,999)

2025-09-02

5218 Kingston Drive, Wichita Falls, TX 76310

3 (9,999)
[This review was collected as part of a promotion.] Overall I like the fridge. The ice maker quit making ice after about two months flawless service. I have made numerou attempts to get a warrenty maintenance/repair technician out here to my home to repair of replace the ice maker, but I keeep getting disconnected every time I get handed off to anyone in the Management level at Samsung. My frustration level from trying to get the Ice maker issue resolved has driven me to try again to obtain first year warrenty service on the ice maker. Somebody please help.
Helpful?
Originally posted on Samsung US

Features

3 (9,999)

Performance

2 (9,999)

Design

5 (9,999)

Value

2 (9,999)
Response from Samsung:
2025-09-04

SEA Care

Hi there, We understand the significance of a working ice maker in your household. Let's take care of this. Please refer to the link below to rectify your ice maker concerns in your fridge. For additional tips, click the hyperlinks and watch the instructional video (if available). The ice maker is not making any ice: https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-not-making-any-ice Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number, 1150605832, to help our team locate your information when you message us. Have a great day. -John

At Home Mom
5 (9,999)

2021-11-03

CA

5 (9,999)
[This review was collected as part of a promotion.] we remodeled and my husband wanted to keep the old appliances as they were still relatively new. the old regular sized fridge just didn't fit the new kitchen. we decided on a counter depth fridge but we worried about the space. we went with the samsung counter depth fridge and we were both surprised that we didn't notice any loss of space. the fridge is sleek w/ no handles and is quiet and has an ice maker. the fridge easily holds gallons of milk (all my kids drink is milk). . i'm happy with the purchase.
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

5 (9,999)
Response from Samsung:
2021-11-03

Samsung Care

We’re happy you are satisfied with the quality of our French door fridge. It means a lot! ^Pat

Susan
1 (9,999)

2022-09-20

1 (9,999)
have had it about a year. every few months, it just stops cooling. we discover it when we realize that stuff in the freezer is thawing - the thermometers inside still show the proper temps, even as everything melts. after much searching, the best fix we could find is, of course, turn it off and turn it on again. so we turn it off at the fuse box, turn it on, and it resets. if we dn’t notice in time, or are away, i guess we’re just screwed. will replace soon, as supply chains recover. don’t buy it.
Helpful?
Originally posted on Samsung US

Features

3 (9,999)

Performance

1 (9,999)

Design

3 (9,999)

Value

1 (9,999)
Response from Samsung:
2022-09-21

Samsung Care

Hi Susan, We are glad to hear that you are using Samsung products. We are here to help you out with your refrigerator cooling concern, you may click the below link for a troubleshooting guide. Cooling issues with the refrigerator or freezer: https://www.samsung.com/us/support/troubleshooting/TSG01001027/ To better assist you on this matter and to collect more details of what happened, please reach us with the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us You may provide this reference number (1144943407) to help our team pull up your information. Thank you for choosing Samsung. Have a great day. -Trisha-

Kabuki
5 (9,999)

2021-10-19

TX

5 (9,999)
major buying points, smooth front for easy cleaning, no water dispenser we never use & no ice maker taking up space in the main compartment. i’ve been dreaming of this fridge. i like that there are two removable ice buckets for a party or opt to turn it off for more space. the flex zone is a must: have a party, use it as a drink fridge or like wine….chiller or use it for raw meats for colder safer temps and to reduce risk of cross contamination or use it for deli-meats and cheeses. we currently have a drawer but the space is limited to very specific sizes. the pitcher is genius. we cold brew tea every night which takes up a huge amount of space. with the pitcher all i have to do is toss a tea bag in overnight and the fridge will do the rest. i hope they never discontinue this design.
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Response from Samsung:
2021-10-20

Samsung Care

We love hearing from our satisfied customers like you! Thank you for the 5 stars! ^Pat

Ash W
5 (9,999)

2026-03-11

Denton, TX

5 (9,999)
[This review was collected as part of a promotion.] It looks nice and I love the app interface. The only things you can do in the app are change the temperature of both the fridge and freezer and ensure the door is closed and it sends notifications if the door is open for a while. It cools well and has plenty of racks, but I wish it was a little more adjustable on the shelves. I have to store some things on its side like tall juices because they will only fit in the side doors, but as I buy new things I am conscious of height to fit. Overall like it!
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
lgano
2 (9,999)

2022-10-12

2 (9,999)
We've had this fridge for just over a month. I wipe it daily with a soft cloth because it shows fingerprints every time someone opens the door. I bought the fridge thinking the no-handle design would look sleek, but it just makes it so we have a fridge bordered with fingerprints. We also just put a weak/flimsy magnet on the fridge and it scratched the finish! Don't buy this fridge if you're looking for something durable that will look nice for a while. Did not meet my expectations from Samsung.
Helpful?
Originally posted on Samsung US

Features

3 (9,999)

Performance

3 (9,999)

Design

2 (9,999)

Value

2 (9,999)
Response from Samsung:
2022-10-13

Samsung Care

We appreciate your review of your overall experience with your Samsung refrigerator, lgano. We're here to help. The below link is the user manual for your model. See page 48 for information about maintaining your appliance. https://downloadcenter.samsung.com/content/UM/202206/20220613181444083/DA68-04132A-03_EN_MES_CFR.pdf I've also included a video link about cleaning your Samsung refrigerator. https://www.youtube.com/watch?v=Gw_NOk1rLAY If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1145028168) to help our team pull up your information when you message us. Thank you! -Angelica

Dscr5231
5 (9,999)

2021-06-29

Broken Arrow

5 (9,999)
[This review was collected as part of a promotion.] The Samsung Three Door refrigerator is a sleek, streamlined appliance that is very easy to operate. The controls are digital and intuitive for easy customization. I had to purchase one of the smaller options due to size constraints, but I am still able to get gallon containers in the lower shelves in the doors. I would like to have had one more drawer for deli items, but that’s okay. My one dislike is the lack of fingerprint resistance. While it’s not a horrible issue, it’s still is frustrating. Other than that, I love it! My food stays at the temperature I set. I can see the temp of the unit when I open the door. The freezer drawer glides easily and there is quite a bit of room there. Love this refrigerator! I received this refrigerator at a discounted rate in exchange for a review.
Helpful?
munifr
5 (9,999)

2021-08-20

Santa Clarita

5 (9,999)
[This review was collected as part of a promotion.] Another excellent Samsung products. Very elegant and highly functional, simple and stylish design. Easy to install even if you are not professional and works seamlessly with Smart things app with WiFi connectivity that allows full control of this Fridge right on the smart phone or tablet., this allows to use features like power cooling when you need it. Very quiet when it works and I can hardly hear the compressor working, it is also very fast to cool down what's inside it. Few colors to choose from which makes it very easy to fit in any kitchen, it is designed for a small family and does not have a huge space for tons of items which makes it the perfect size for small to medium size kitchens. The chambers inside are well designed and the ice making function is a plus. Highly recommended.
Helpful?
Response from Samsung:
2021-09-01

Samsung Care

Awesome! Happy you are liking the refrigerator. ^Pat

User manual & downloads

User Manual

ver 00 | 22.25 MB

Jan 16. 2026

ENGLISH, FRENCH, SPANISH
Download

Quick Guide

ver 0.0 | 1.71 MB

Mar 11. 2021

ENGLISH, SPANISH
Download
See more content

Product support

Find answers to the questions you have about the product

Product support

Get the most from Samsung device and services.

Learn more
  • 1. * Available on Android and iOS devices. A Wi-Fi connection is required. Go to feature
  • 2. * As compared to Samsung fridge without Twin Cooling Plus™ Go to feature
  • 3. * Samsung Branded In-home service is currently available in Montreal, Toronto, Cambridge, London, Windsor, and Vancouver with plans to expand into Edmonton, Calgary, Ottawa, and Winnipeg later in 2022. Go to feature

Features and specifications are subject to change without prior notification.