Galaxy S7 - Google Factory Reset Protection (SM-G930W8)
Google Factory Reset Protection
You can set up your device to prevent other people from using it if it has been reset to factory settings without your permission. Google FRP (Factory Reset Protection) prevents others from activating your device if it's ever lost or stolen. For example, if your device is lost, stolen or wiped, only someone with your Google account or screen lock information can use the device.
Screens and settings available may vary by wireless service provider and software version.
Disable Google FRP
Google FRP is enabled automatically when a Google account is registered to device. Google FRP is disabled automatically when a Google account is removed from device.
To remove a Google account see steps below:
Sending in for Service / Repair
• Before you request a repair under warranty, Google account must be removed from device before sending the device to a Samsung Authorized Service Centre.
To remove a Google account: Settings ➙ Accounts ➙ Select Google account ➙ More ➙ Remove account.
• If device has been reset and you forgot your Google account information, you will need to send or visit a Samsung Authorized Service Centre to remove Google account and reset device back to factory default settings.
Note: This service transaction is not considered by warranty and a charge to remove Google account and reset device is applicable.
Help protect your device
Set a Screen Lock
If your device is lost or stolen and you have a screen lock set, the device can't be erased using the Settings app unless your screen is unlocked.
If your device is stolen and you don't have a screen lock set, you can still lock it remotely with Android Device Manager. You'll need to have added your Google Account to your device before it was lost or stolen, and your device will need to be turned on and connected to the Internet.
Add your Google Account to your device
If your device gets wiped but you have your Google Account on it, the device can't finish setup until your Google Account information is entered again.
If you reset your Google Account password and need to do a factory reset, wait 24 hours after changing your password to reset your device. For security purposes, you can't use an account to set up a device after reset if that password was changed within 24 hours. Learn how to reset your Nexus, Google Play edition or Android One device to factory settings.
Thank you for your feedback!
Not finding what you're looking for? We're here to help.
We’re available 24 hours a day, 7 days a week through Live Chat
Shop the current Samsung product promotions.
Please send us an email regarding SmartThings inquires. Assistance with Hubs, Kits, Sensors and Outlets.
Watch and learn how to get the most out of your Samsung products!
Purchase Consumables & Accessories for your Samsung Product.
Samsung Remote Service enables one of our specially trained technicians to remotely view and control your Samsung TV and smartphone to directly help you with your product.
Please send us an email for general questions or technical support.
For Canadian customers only.
Mon - Sun : 8:30 AM -12 AM (EST)
24/7 Call Support available for mobile devices only
8:30am – 12:00am midnight (EST)
7 days a week, 365 days a year.
Mon-Sat: 11:00 am – 8:00 pm (EST)
Text ‘SUPPORT’ to WECARE (932-273) and get instantly connected to live chat.*
*Standard messaging rates may vary by
carrier and do apply.
* For any printer related enquiries please visit the HP website .