What dedicated customer care service is available for Galaxy Z Flip?

Last Update date : Oct 07. 2020

Galaxy Z Flip comes with specialized customer care services, named Galaxy Z Premier Service, designed to deliver the best possible product experience to our valued customers.

Galaxy Z Flip device

Galaxy Z Flip screen protection attachment service

Screen protection film

Galaxy Z Flip comes with a standard product warranty, which complies with each country’s laws and regulations.

Customers will receive a *one-time screen protector attachment service free-of-charge (FOC) in an authorized Samsung service center. This service is valid within the warranty period.

If there is damage to the display, devices can be repaired at Samsung authorized locations. Charges may apply for replacement parts depending on the type of damage. 

Note : *Available service points for screen protector attaching service may differ by country and subsidiary.

Galaxy Z Flip Premier Service

Galaxy Z Flip main screen replacement or repair within 1 year

image of screen replacement

You are entitled to one-time screen replacement or repair within 1 year from the purchase date of the device.

One-time screen replacement or repair is applicable to the internal, foldable Galaxy Z Flip main screen at low cost. Customer is liable to pay a deductible amount to replace the screen or repair it.

Protection coverage may vary by country. Other terms and conditions apply.

Galaxy Z Flip concierge service

24 hr support for Galaxy Z flip

Every customer that purchases the Galaxy Z Flip will receive Galaxy Z Premier Service.

This exclusive customer care service includes one-on-one access to Samsung experts and a *24/7 support hub online or over the phone.

Note : *The services offered may vary by country and subsidiary.         

Please visit Galaxy Z Flip Premier Service for more details.

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