Galaxy Book Flex (15.6", i7, 16GB, Intel® Iris Plus Graphics)
Common Topics
Galaxy Book Flex (15.6", i7, 16GB, Intel® Iris Plus Graphics)
NP950QCGI-EXPSolutions & Tips
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Guide/Others
Samsung laptop or notebook battery doesn’t charge to 100%
Samsung laptop or notebook include technology to prolong the overall lifetime of the battery. Battery Life Extender limits the battery's maximum charge to 80-85%, depending on the model. Battery Life Extender can be disabled if you need the maximum charge.
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Guide/Others
Adjust the brightness on your Samsung laptop or notebook
Your screen's brightness can be altered in a few different ways. Keep reading to learn how to adjust the brightness on your Samsung laptop or notebook.
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Operating System
Update software, apps and drivers on your Samsung laptop or notebook
Software updates are a vital part of keeping your laptop or notebook running its best. Your Samsung laptop or notebook allows you to quickly check and apply updates.
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Guide/Others
Use the function keys on your Samsung laptop or notebook
The function keys on your laptop or notebook can be used as shortcuts to help you access different features. You can use these keys to move around your laptop or notebook quickly and easily.
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Software
Use the Samsung settings on your Samsung laptop or notebook
Samsung computers come with an exclusive app called Samsung Settings, which gives you more control over your laptop or notebook's basic settings, such as your display or power settings.
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Guide/Others
Password options for your Samsung laptop or notebook
You can set up a password for your Samsung laptop or notebook to make sure your information is protected. Or use another sign-in option, such as a PIN or picture password.
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Recovery
Recover, restore, or reset your Samsung laptop or notebook
Samsung Recovery can reset your Samsung laptop and notebook and restore it to a previously backed up point if it is acting funny or giving you technical problems. You can also use a Windows restore point or factory reset your laptop and notebook.
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Hardware
Webcam is not working on your Samsung laptop or notebook
Windows 10 treats your built-in cameras just like your cell phone does. You can use it to participate in video chats, or just take pictures. But if it is not working, you may need a driver update or to adjust your settings. After each step, test the camera again using Windows' Camera app.
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Guide/Others
Clean the screen and keyboard of your Galaxy Book
Your Galaxy Book and its keyboard can be cleaned using a delicate cloth to remove fingerprints and dust. Regularly cleaning your Galaxy Book will help to extend its lifespan.
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Guide/Others
Use the camera on your Galaxy Book
Each Galaxy Book model comes with camera options for taking perfect selfies. You can also record high-quality videos or adjust the camera settings to meet your preferences.
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Guide/Others
Charge your Galaxy Book
Keep reading to learn how to charge your Galaxy Book and save on battery consumption to make your device work for longer periods of time.
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Guide/Others
Create a Microsoft account on your Galaxy Book
To get the most out of all of Microsoft’s programs and features, all you need to do is log in to your Microsoft account on your Galaxy Book. If you don't have an account, you can set one up right from your Galaxy Book. It will only take a couple minutes.
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Guide/Others
Get to know the on-screen keyboard of your Galaxy Book
Use the on-screen keyboard on your Galaxy Book when you’re in Tablet mode or if you prefer typing on the screen itself. The on-screen keyboard can be moved around the screen by touching and dragging it. It can also be minimized when you’d rather use the physical keyboard instead. If you're multilingual, you also change the keyboard's language settings and add more than one language as well.
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Guide/Others
Use the touchpad on your Galaxy Book
Your Galaxy Book’s touchpad can be used in a variety of ways for easy clicking, swiping, and scrolling. The touchpad includes standard clicking and tapping options, but additional settings are also available if you’d like to change your navigation methods.
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Guide/Others
Update your Galaxy Book
Keep your Galaxy Book running efficiently by installing updates released by Samsung and Microsoft. That way, you'll always have the latest updates and drivers for your device.
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Hardware
Connect the keyboard cover to your Galaxy Book
Connecting your Galaxy Book to the keyboard cover allows you to use a keyboard and a touchpad, just like if you were using a traditional laptop. You can also stand up your Galaxy Book upright using the keyboard cover. This cover is part of what makes the Galaxy Book so versatile. Learn how to connect the keyboard cover to your Galaxy Book.
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Guide/Others
Set up a lock screen on your Galaxy Book
To protect sensitive or private documents on your Galaxy Book, just set up a lock screen, such as a password, PIN, or fingerprint unlock, so only you can access your information.
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Internet
Manage network connections on your Galaxy Book
Use your Galaxy Book’s connection functions if you need to check your data usage. Some Galaxy Book models can use LTE if you have a service plan. The connection settings are also helpful if you’re wondering how to change a faulty connection, or if you need to turn on options like Airplane mode to limit wireless functions. Learn how to manage network connections on your Galaxy Book.
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Guide/Others
Use Tablet mode on your Samsung laptop or notebook
As the name suggests, Tablet mode lets you use your Windows 10 laptop or notebook like a tablet, making your apps accessible with a simple tap. Even if you don’t have a 2-in-1 laptop or notebook, you can still use Tablet mode on a regular laptop or notebook as long as you have Windows 10 as your operating system.
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Guide/Others
Use the touchscreen on your Samsung laptop or notebook
Some people find using a touchscreen more intuitive than using a mouse. If you're one of these people, you'll be happy to know that many Samsung laptop or notebook come with a touchscreen! And to make things even better, there are special gestures you can use to navigate your screen.
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Software
Make sure your Samsung laptop or notebook has genuine Windows
Only genuine Windows laptop or notebook have access to all of Microsoft's updates and downloads, which are designed to help you get the most from your laptop or notebook. When you get a new laptop or notebook, you will need to activate it. Learn how to make sure you have genuine Windows and how to perform a Windows validation.
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Internet
Connect your Samsung laptop or notebook to a network
Windows 10 makes it easy to connect and manage your networks. You can connect your laptop or notebook wirelessly or through an Ethernet cable. Pick a method you are most comfortable with, and let’s get started.
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Guide/Others
Use Wireless PowerShare on your Galaxy Book Flex or Galaxy Book Ion
With Wireless PowerShare, you can even charge wireless-compatible devices, like your smartphone or smartwatch, right on the trackpad.
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Software
Use the Action Center on your Samsung laptop or notebook
Your Windows 10 laptop or notebook's Action Center will give you information and updates on apps or software. It also lets you perform quick actions, such as turning on Wi-Fi.
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Guide/Others
Get remote support on your Galaxy Book Flex or Galaxy Book Ion
Using Online Support (S Service), a service associate can resolve any problems you have with your Galaxy Book using the online chat and remote control program. You can receive the help when you are having trouble using Samsung software.
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Software
Install or uninstall an app on your Samsung laptop or notebook
Pick and choose from millions of apps to enhance your Windows 10 laptop or notebook. Use the Microsoft Store to install gaming or streaming apps for entertainment, or download productivity apps for when you need to get work done. No matter what kind of app you need, it will be on the Microsoft Store.
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Guide/Others
Secure your Samsung laptop or notebook with Windows security features
With so many viruses and malware out there on the web, security has become crucial for a laptop or notebook. However, not everybody knows how to protect themselves from cyber-attacks. Don’t worry, Windows 10’s built-in security has got you covered.
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Guide/Others
Customize the lock screen of your Samsung laptop or notebook
The Lock screen is the very first thing you see when you turn on your laptop or notebook. You should personalize it to create a unique welcoming experience whenever you start up your laptop or notebook. Learn how to customize the Lock screen on your Samsung laptop or notebook.
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Recovery
Use Samsung Recovery to back up your data on your Galaxy Book
Samsung Recovery can reset your Galaxy Book and restore it to a previous backed up point if it's acting funny or giving you technical problems.
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Guide/Others
Use your fingerprints and Windows Hello to securely log in to your Galaxy Book Flex or Galaxy Book Ion
It's pretty scary when someone else finds out the PIN or password for your Galaxy Book. Fortunately, your fingerprints will always be unique just to you. With the Window Hello feature, you can use biometric security to log into your Galaxy Book for a safe log-in every time.
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Guide/Others
Customer care services for your Galaxy Book series
Samsung customer service is available for your Galaxy Book Series throughout the lifespan of your product. Whether your product is In or Out of Warranty, you can enjoy always-on technical support over call, chat and text.
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Software
Use Smart Switch to transfer your data to your new Galaxy Book
The Galaxy Book Smart Switch app lets you transfer your old PC’s data to your new 2021 Galaxy Book. This way, you will have all your pictures, documents, and settings saved and ready to go on your Galaxy Book.
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Operating System
Join the Windows Insider Program on your Galaxy Book
The Windows Insider Program allows users to preview future versions of Windows 10 as well as new updates. You will need to register with your Microsoft account and Windows 10 device to join the program and gain access to the exclusive features.
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Software
SmartThings has a new home on your Galaxy Book
Your Galaxy Book can now use the SmartThings Windows app! In other words, you can view and control devices right from your computer screen with no hassle. You can also use SmartThings Find to track your devices.
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Hardware
Disable the webcam on your Samsung laptop or notebook
You can disable the webcam and other connected cameras on your Windows 10 Samsung laptop or notebook by using the privacy settings.
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Guide/Others
How to turn on Battery saver
Find out more about How to turn on Battery saver with Samsung Support.
Manuals & Downloads
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